Total 48 logistic supervisor job vacancies in Customer Service category

Responsibilities

Team & Operations Management

• Lead and supervise field service engineers/technicians.
• Schedule and coordinate service visits and dispatch jobs efficiently.
• Monitor & improve key metrics like response times and resolution rates.

2. Technical Escalation & Support

• Provide guidance on installation, troubleshooting, preventive maintenance.
• Serve as the escalation point for complex technical issues.

3. Customer Relationship Management

• Act as the main point of contact for clients on service matters.
• Manage escalations, ensure service satisfaction, and maintain strong client relationships.
• Conduct site visits to monitor performance and promote service enhancements.

4. Service Planning &Documentation

• Manage spares inventory and ensure proper documentation of service activities.
• Review and approve service reports,
• SOP, DHR - maintenance          

5. Safety, Compliance & Training

• Enforce safety standards and conduct field audits.
• Drive compliance with internal protocols and industry regulations.
•  Identify training needs and upskill the team.

Requirements

• Education:
  Diploma or Degree in Electrical, Mechanical, Mechatronics, or related field.
• Experience:
  2–5 years in field service, technical support, or maintenance.
  Experience supervising technicians or service teams is preferred.

Contract Period:

• 1 Jun 2026 to 31 May 2027 + 1 Yr Optional Extension.

Deployment:

• Tues to Sun- 9am to 5.30 pm.
• 6 days/ Week

Scope of Works:

1. Perform front counter duties including collection of fees for museum admissions, events/ activities/ programmes, membership, and revenue from sales of merchandise and other ad-hoc charges in accordance with Standard Operating Procedures.
2. Greet and smile to welcome all visitors and walk-in enquiries, answer and/or redirect enquiries over telephone and email
3. Promote exhibitions, programmes and public docent tours
4. Collate daily takings, visitor arrival figures and profiles; conduct daily gallery checks and replenish collateral
5. Assist visitors in way finding and any other matters that may arise
6. Prepare, loan and guide visitors on the use of visitor amenities, audio equipment and/or mobile devices
7. Coordinate and facilitate group visits and private tour requests, including meet-and-greet
8. Conduct inspection of cleanliness, functionality of visitor amenities, AV and IT equipment and submit daily reports to the Manager (when required)
9. Manage the sale of merchandise and catalogues at the counter (when required)
10. Approach visitors proactively to collect feedback about the museum or the galleries and collate feedback reports and handle all customers enquiries and feedback professionally
11. Manage registration of public guided tours on-site and checking and confirming guide/docent’s attendance
12. Guide visitors on the use of ticketing kiosk and/or digital initiatives adopted by the museum
13. Introduce and highlight key exhibitions to visitors.
14. Receive, check, tag and storage of merchandise; replenish stocks in the shop whenever stock level is low.
15. Ensure the merchandise is properly displayed according to the visual merchandising guidelines and layout plans.
16. Well-versed in product knowledge and able to introduce and explain curatorial intent of merchandise to visitors.
17. Maintain knowledge of current sales and promotions, policies regarding payment and goods exchanges, merchandise reservations and security practices.
18. Assist & support various workshops/ events/ programmes.
19. Coordinate venue bookings.
20. Other daily operational and administrative duties as assigned.

• Working Days: 5.5 Days Alternate Saturday 9am-6pm / 9am-3pm
• Budget : $3,500 - $4,000 + AWS + Bonus + 2 meals provided
• Office at Sin Ming Autocity (Ang Mo Kio / Upper Thomson)

Summary:

• Leading customer service team of 4 and perform on ground customer service duties.
• Must be able to figure out new marketing ideas and strategies in attracting new customers and retain current base.

Job Scopes

• Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
• Work with marketing staffs to figure out marketing plans and strategies.
• Handle phone or walk-in customer’s feedback / complaints / inquiries effectively and professionally.
• Maintain an effective communication to ensure customer retention.
• Generate reports and suggest service improvement initiatives and processes.
• Maintain and update appointments for servicing and repairs.
• To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.
• Upsell products and services to customers.

Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279