Total 50 human resources job vacancies in Customer Service category

1 year Temp Contract Customer Service Associate 

Salary $2,800 to $3,000

Working Hours: Mon to Fri , 08:30 AM – 05:30 PM/ 9:00 AM - 06:00 PM
Location: Near One North MRT

Job Summary:

We are seeking a customer-focused individual to join our team, providing outstanding service to uphold our premium brand standards. In this role, you will be responsible for managing customer inquiries, coordinating technical team schedules, and ensuring efficient processing of service reports, quotations, and invoices. You will also collaborate closely with other departments, offering administrative support and driving continuous service improvements. If you are a proactive communicator with experience in customer contact centers, we invite you to apply for this exciting opportunity.

Job Description:

• Provide exceptional customer service to maintain premium brand standards and ensure a positive experience for all customers.
• Communicate accurate and timely information to both internal and external stakeholders.
• Address feedback and inquiries promptly to enhance service quality and drive continuous improvement.
• Manage incoming phone calls and emails, handling customer inquiries and ensuring timely follow-up.
• Coordinate schedules for the Customer Service Technical Team.
• Prepare and process service reports, quotations, and invoices efficiently.
• Monitor and follow up on all open service requests.
• Collaborate with other departments and offer administrative support when needed.

Requirements:

• Excellent communication and interpersonal skills.
• Previous experience in a customer contact center is preferred.

EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253

Work Location - East
Working Hours - Monday to Friday, 7.30am to 5pm
Contract Duration - 11 Months
Monthly Salary - up to $2800 per month

Responsibilities:

• Maintain general cleanliness of equipment and workplace facilities
• Assist with preparation of laboratory equipment, apparatus and substances for lessons
• Perform simple administrative and office tasks
• Provide logistical support for school events and activities, including transportation and arrangement of furniture and equipment
• Undertake other duties as assigned

Requirements:

• At least 1 year of relevant experience
• GCE ‘O’ Level and above
• Basic awareness of laboratory safety practices and willingness to learn proper handling procedures for chemicals and equipment
• Ability to maintain simple records and demonstrate care in handling laboratory materials

Kindly email your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Working Location: North

Working Hours: Monday to Friday Office Hours

Salary - up to $2580 per month

Contract Duration - 3 to 6 Months

Responsibilities:

• Assist with handling incoming enquiries over the phone, emails or face to face.
• Assist to update data and records
• Any other administrative duties as assigned

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills
• Proficient in MS Office

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

• Work Location - Clarke Quay, Central Region
• Working Hours - Mon to Thurs 8.30am - 6pm, Fri 8.30am - 5.30pm
• Monthly Salary - up to $2650
• Govt Agency, 6 +6 months contract

Job Scope:

• Support user engagement workshops for the implementation of a Financial Planning system, including gathering and documenting business requirements
• Assist in system continuous improvement, including managing Change Requests and supporting new feature testing
• Maintain master data in the Workday system and support budget-related operations
• Organize, maintain, and update project documentation and Standard Operating Procedures (SOPs)
• Support stakeholders in understanding system workflows and controls for budgeting and planning processes

Requirements:

• Diploma in any relevant field
• Strong analytical thinking, problem-solving, and critical reasoning skills
• Good time management with the ability to multitask and prioritize effectively
• Meticulous, detail-oriented, and able to work both independently and in a team

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

• Work Location - Pasir Ris, East Region
• Working Hours - Mon to Fri, 7.30am to 4.30pm
• Monthly Salary - up to $30/h
• School Environment, 5 months contract

Job Scope:

• Provide care, supervision, and support to students during curriculum time and assigned duties
• Assist School Leaders and Head of Department (Student Well-Being and Development) in managing student behavior and well-being

Requirements:

• Minimum GCE ‘O’ Level with a pass in English
• Prior experience in any of the following is an advantage:
  - Managing students
  - Working in an educational environment
  - Counselling or student support roles
• Strong communication and interpersonal skills

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Responsibilities

• To lead, manage, drive the Operations/Projects for  Managed Services outsourcing client assigned.

• The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support.

• The Service Delivery Manager will work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.

• Ensure Incident Management processes are followed effectively (ie SRT’s escalation andnotification).

• Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective customers, in conjunction with the  Problem Management, ensuring the appropriate  Business implement actions to prevent reoccurrences of the same issue.

• Monitor and Manage Service delivery and Service Level Agreements ensuring that obligations are issues escalated and prioritized.

• Coordinating Change Management activities as required.

• Identify, implement and drive service improvements to increase customer satisfaction.

• Forecast resource demand to ensure Business can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis.

• Service Delivery Manager is accountable for account service problems and prioritization of work requests for their monitoring specific customers.

• Work with Business to integrate new, enhanced and existing service offerings for the account.

• The Service Delivery Manager may supply input to the customer Annual Technology Plan.

• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.

• Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required.

Requirements

• Minimum - Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.

• At least 5 – 6 years of IT Outsourcing experience in the combination of the following fields:

  • Technical Infrastructure implementation,

  • Project management skill set,

  • A full and broad understanding of the IT Outsourcing Services and operation coordination skill set

  • People management skill set

Shortlisted candidates will be offered an Agency Contract.  Agency Contract duration is till 31 March 2027

Licence no: 12C6060

• Work Location - Thomson, Central Region
• Working Hours - Mon to Thurs 8.30am - 6pm, Fri 8.30am - 5.30pm
• Monthly Salary - up to $3160
• Govt Agency, 12 months contract

Job Scope:

• Maintain and update placement and case records in internal systems
• Perform accurate data entry and tracking of placement requests
• Monitor case timelines, including expiries, extensions, and closures
• Coordinate placement arrangements with external partners and service providers
• Prepare regular statistical and operational reports
• Liaise with stakeholders to support smooth case and placement operations
• Provide general administrative and database support

Requirements:

• Diploma / Degree in a relevant field
• Proficient in Microsoft Excel

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Work location: Central
Working hours: Monday to Friday office hours
Salary: up to $2460 per month

6 months contract

Job Scope:

• Enhance work processes and customer relations to elevate service quality.
• Lead customer service surveys, analyse feedback, and drive process improvements.
• Track application payment and security checks to ensure efficiency and accuracy.
• Coordinate preparation, distribution, and courier services for streamlined logistics and timely delivery.
• Conduct quality checks on returned dosimeters, maintain communication with customers, and manage courier job lists to ensure quality assurance.

Requirements:

• Diploma in any field
• 1-2 years of relevant working experience in a service laboratory
• Proficient in Microsoft Excel
• Ability to work independently
• Good interpersonal communication skills
• Meticulous with an eye for detail

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Work Location - East
Working Hours - Monday to Friday, 7.30am to 5pm
Contract Duration - 11 Months
Monthly Salary - up to $2800 per month

Responsibilities:

• Maintain general cleanliness of equipment and workplace facilities
• Assist with preparation of laboratory equipment, apparatus and substances for lessons
• Perform simple administrative and office tasks
• Provide logistical support for school events and activities, including transportation and arrangement of furniture and equipment
• Undertake other duties as assigned

Requirements:

• At least 1 year of relevant experience i
• GCE ‘O’ Level and above
• Basic awareness of laboratory safety practices and willingness to learn proper handling procedures for chemicals and equipment
• Ability to maintain simple records and demonstrate care in handling laboratory materials

Kindly email your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Working Location: North

Working Hours: Monday to Friday Office Hours

Salary - up to $2580 per month

Contract Duration - 3 to 6 Months

Responsibilities:

• Assist with handling incoming enquiries over the phone, emails or face to face.
• Assist to update data and records
• Any other administrative duties as assigned

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills
• Proficient in MS Office

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

- 2 years contract (renewable/convertible)

- Up to $3,800

- Mon – Fri: 8.30am–6pm

- Ang Mo Kio /Jurong East (shuttle service from Yio Chu Kang to Ang Mo Kio MRT)

Job Responsibilities:

This position reports directly to Corporate Business Operations and is tasked with providing dependable, secure, and responsive IT helpdesk services. The IT Service Engineer is responsible for supporting end users, overseeing incident management and service requests, and ensuring the maintenance of IT assets in accordance with corporate policies and audit standards to facilitate efficient daily operations.

• ​Deliver Level 1 and Level 2 IT support for end-user devices, systems, and enterprise applications.
• Diagnose and resolve hardware, software, network, and access issues in compliance with SLA requirements.
• Log, monitor, and manage incidents and service requests efficiently.
• Utilize AI-driven tools to enhance productivity and optimize IT support workflows, promoting timely issue resolution and ongoing service enhancement.
• Conduct IT asset provisioning, tagging, registration, and disposal in accordance with organizational policies.
• Facilitate user onboarding and offboarding processes, including account setup and equipment management.
• Provide support for meeting rooms, collaboration platforms, and end-user productivity solutions.
• Escalate complex technical and security matters to appropriate teams when necessary.
• Develop and maintain SOPs, knowledge base documentation, and other support materials.
• Project and Ad Hoc Responsibilities: Supervise assigned IT projects and undertake additional IT-related duties as required.

Period:

• 2 years contract (renewable/convertible)
   

Location:

• Ang Mo Kio /Jurong East (shuttle service from Yio Chu Kang to Ang Mo Kio MRT)  

Working hours:

• Mon – Fri: 8.30am–6pm 

Salary:

• Up to $3,800

Job Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• One to three years of experience in IT Helpdesk, Desktop Support, or Service Desk positions.
• Familiarity with Windows operating systems, Microsoft 365, endpoint devices, and fundamental networking concepts.
• Excellent customer service, communication, and problem-solving abilities.
• Demonstrated organisational skills with the ability to manage multiple tasks efficiently.
• Proven capability in practising cybersecurity policies, including proficiency in key cybersecurity principles, vulnerability scanning, and system hardening methods.
• Exposure to ITIL methodologies, ISO 27001 standards, or audit-related environments is considered advantageous.
• Experience with or familiarity in AI development, participation in AI-related projects, or knowledge of AI technologies is highly regarded.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

faiza@successhrc.com.sg (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg 

Job Summary:
We are seeking a proactive and customer-centric IT Helpdesk Engineer to deliver first-line technical support across enterprise IT environments. This role is the frontline of IT service excellence, ensuring seamless end-user experience, rapid incident resolution, and strict SLA performance.

Key Responsibilities

• Provide L1 and L2 technical support for desktops, laptops, mobile devices, and business applications
• Diagnose and resolve issues related to Windows, Microsoft 365, email, VPN, printers, and network connectivity
• Manage incident and service request tickets via ITSM tools with full documentation
• Perform user account administration in Active Directory and Azure AD
• Support onboarding, offboarding, and asset deployment activities
• Escalate complex technical issues to infrastructure and application teams
• Maintain strong communication with users on ticket status and resolution progress
• Ensure compliance with security, audit, and operational procedures
• Participate in shift rotation and standby support when required

Required Technical Skills

• Strong troubleshooting experience in Windows 10 and 11 environments
• Hands-on exposure to Microsoft 365, Outlook, Teams, and OneDrive
• Basic network knowledge including LAN, WAN, DNS, and VPN
• Familiarity with ITSM platforms such as ServiceNow, Remedy, or equivalent
• Basic knowledge of Active Directory and endpoint management tools
• Experience supporting hardware, printers, and mobile devices

Qualifications and Experience

• Diploma or Degree in Information Technology or related discipline
• Minimum 1 to 3 years of service desk or IT support experience
• Fresh graduates with strong technical aptitude are welcome to apply

Core Competencies

• Strong customer service and communication skills
• High sense of ownership and accountability
• Ability to thrive in fast-paced support environments
• Structured problem solving and documentation discipline
• Team-oriented with strong learning agility

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Summary

We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both services and people.

You will be responsible for managing a team of 10 engineers, ensuring operational excellence, delivering against contractual SLAs, and driving service improvements through automation, cloud technologies, and data-driven reporting.

Key Responsibilities

• Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations.
• Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met.
• Act as the primary escalation point for major incidents, coordinating 24x7 standby support and response efforts.
• Manage change, incident, and problem management processes in alignment with ITIL best practices.
• Drive continuous improvement initiatives through process optimization, automation, and cloud adoption.
• Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow.
• Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability.
• Conduct regular service reviews with clients, addressing performance, issues, and improvement plans.
• Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum 5 years of IT operations or service delivery experience, including 2+ years in a leadership or managerial role.
• Proven experience managing Network Managed Services operations.
• Demonstrated people management experience leading a team of at least 10 engineers.
• Strong background in network infrastructure and operational management.
• Experience supporting 24x7 operations, with standby support responsibilities for escalations and incidents.
• ITIL Certification is mandatory.
• Experience in cloud technologies (Azure, AWS, or GCP) and automation tools.
• Proficiency in creating and presenting reports using Power BI and ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Role Overview

We are seeking a proactive and customer-centric Service Desk Engineer to deliver first-line technical support across enterprise IT environments. This role is the frontline of IT service excellence, ensuring seamless end-user experience, rapid incident resolution, and strict SLA performance.

Key Responsibilities

• Provide L1 and L2 technical support for desktops, laptops, mobile devices, and business applications
• Diagnose and resolve issues related to Windows, Microsoft 365, email, VPN, printers, and network connectivity
• Manage incident and service request tickets via ITSM tools with full documentation
• Perform user account administration in Active Directory and Azure AD
• Support onboarding, offboarding, and asset deployment activities
• Escalate complex technical issues to infrastructure and application teams
• Maintain strong communication with users on ticket status and resolution progress
• Ensure compliance with security, audit, and operational procedures
• Participate in shift rotation and standby support when required

Required Technical Skills

• Strong troubleshooting experience in Windows 10 and 11 environments
• Hands-on exposure to Microsoft 365, Outlook, Teams, and OneDrive
• Basic network knowledge including LAN, WAN, DNS, and VPN
• Familiarity with ITSM platforms such as ServiceNow, Remedy, or equivalent
• Basic knowledge of Active Directory and endpoint management tools
• Experience supporting hardware, printers, and mobile devices

Qualifications and Experience

• Diploma or Degree in Information Technology or related discipline
• Minimum 1 to 3 years of service desk or IT support experience
• Fresh graduates with strong technical aptitude are welcome to apply

Core Competencies

• Strong customer service and communication skills
• High sense of ownership and accountability
• Ability to thrive in fast-paced support environments
• Structured problem solving and documentation discipline
• Team-oriented with strong learning agility

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability