Total 50 human resources job vacancies in Customer Service category

Key Responsibilities

1. Service Delivery & Operational Excellence

• Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).
• Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.
• Maintain service continuity and incident response readiness, including after-hours escalation management.
• Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.
• Champion service improvement initiatives (e.g., automation, observability dashboards, and event correlation tuning).

2. ITIL Governance, Risk & Compliance

• Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.
• Own the operational governance framework, including SOPs, escalation matrices, RACI charts, and service catalog alignment.
• Lead weekly/monthly governance cadences (SLA review, backlog health, change risk review, vulnerability remediation).
• Ensure compliance with GovTech OCP/ORA policies, ISO 20000/27001, and internal audit controls.
• Identify operational risks and compliance gaps, drive mitigation, and track closure with stakeholders.
• Partner with cybersecurity and compliance teams on access control, privileged account, and break-glass governance.

3. Stakeholder & Customer Management

• Act as the primary customer interface and trusted advisor, ensuring clear communication and stakeholder satisfaction.
• Conduct monthly and quarterly business reviews (MBR/QBR), presenting operational insights, trends, and risk posture.
• Manage multi-agency or multi-stakeholder relationships, balancing priorities and ensuring unified service outcomes.
• Coordinate with third-party vendors and internal towers (NOC, SOC, CloudOps, Network, DBA) for integrated service management.
• Drive proactive engagement and feedback loops, ensuring alignment with evolving business and compliance requirements.

4. Operational Support & Coordination

• Oversee Day-2 Operations, including monitoring, patching, backup, and performance optimization.
• Ensure incident prioritization and escalation discipline, enforcing communication templates and real-time updates.
• Manage major incidents and DR scenarios, ensuring structured response, timeline documentation, and customer assurance.
• Govern change control lifecycle, ensuring risk assessment, CAB participation, and proper rollback validation.
• Ensure operational readiness for new deployments (Day-1 to Day-2 transition, hyper-care, acceptance testing).

5. Reporting, Metrics, and Compliance

• Produce monthly performance reports and dashboards detailing SLA attainment, MTTR, backlog aging, and RCA metrics.
• Track and analyze trending data to identify recurrent issues and propose automation or process improvements.
• Present governance scorecards and risk registers to both internal leadership and customer stakeholders.
• Leverage data from ServiceNow / ITSM platforms, CloudWatch, Grafana, and Zabbix for real-time health visibility.

6. People & Resource Management

• Manage and mentor shared pools of engineers (L1–L3) across multiple service domains.
• Oversee workload allocation, shift rosters, and on-call readiness, ensuring 24×7 coverage and staff well-being.
• Lead performance reviews, coaching plans, and skill development, aligning to service needs and ITIL maturity goals.
• Support hiring, onboarding, and succession planning to maintain operational stability.

7. Strategic Service Improvement & Transformation

• Lead service transformation initiatives, aligning operations to cloud-native and automation-first models.
• Collaborate with solution architects and PMO to ensure smooth service transition and continual improvement.
• Drive efficiency gains through SOP refinement, AI-Ops, automation, and proactive monitoring adoption.
• Support leadership in developing innovation roadmaps and service maturity frameworks.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in service delivery, operations, or IT service management, with at least 3 years in a cloud or managed services environment.
• Proven experience managing multi-agency or multi-customer clusters with shared operational teams

Technical Expertise:

• Strong understanding of AWS / Azure / GCP environments and their operational frameworks.
• Proficient in ITIL v4 processes and governance; ITIL certification preferred.
• Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA, Remedy).
• Familiarity with cloud monitoring platforms (e.g., CloudWatch, Azure Monitor, Zabbix, Grafana).
• Experience in change control, incident RCA, and problem management.
• Working knowledge of compliance standards (ISO27001, ITSM audit, or GovTech OCP/ORA).

Soft Skills:

• Strong leadership and communication skills with the ability to influence cross-functional teams.
• Excellent stakeholder engagement and customer relationship management.
• Analytical mindset with a continuous improvement and risk mitigation focus.
• Ability to manage multiple priorities in a fast-paced environment

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Role Overview:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Working Location: North

Working Hours: Monday to Friday Office Hours

Salary - up to $2580 per month

Contract Duration - 3 to 6 Months

Responsibilities:

• Assist with handling incoming enquiries over the phone, emails or face to face.
• Assist to update data and records
• Any other administrative duties as assigned

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills
• Proficient in MS Office

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Join a short-term project to deploy POS systems for retail industry. You will handle staging, installation, and testing of POS machines, ensuring everything works before handover.

Responsibilities:

• Stage POS units, including asset tagging, run software/app tests.
• Install and replace POS systems on-site, manage cabling, and test hardware (scanners, card machines, cash drawers).
• Work closely with logistics onsite for smooth deployment.
• Support island-wide night deployments.
• Be proactive, work well in a team, and handle tasks independently.

Requirements:

• Experience in POS deployment, IT hardware, or retail tech support preferred.
• Hands-on with hardware setup, cabling, and testing.
• Knowledge of Windows operating systems.
• Flexible for night shifts and island-wide travel.
• Proactive, reliable, and detail-oriented.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

- 1 Year Contract (Convertable)

- Up to $3,000

- Office hours

- Bukit Merah

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Salary:

• Up to $3,000

Working hours:

• Mon to Fri: 9am to 6pm

Location:

• Bukit Merah

Requirements:

• Good interpersonal, communication and written skills
• Proactive, committed and self-motivated
• Positive team player who is also able to work independently
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate or equivalent.
• Bilingual with proficiency in mandarin preferred to liaise with mandarin speaking clients

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

joan@successhrc.com.sg (Registration No. R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

- Permanent

- Up to $3,200 + PB

- Mon–Fri: 10am – 7pm, Sat: 10am – 2pm

- Orchard

Responsibilities

1. Create Memorable Customer Experiences

• Collaborate with the team to proactively engage walk-in and returning customers, building rapport and understanding their unique needs.
• Recommend the most suitable treatments and products, leveraging your knowledge and teamwork to upsell, cross-sell, and build long-term relationships.
• Share ongoing promotions and bundle packages in a friendly and informative way to encourage higher-value purchases.
• Respond confidently to enquiries via phone, text, email, and in-person, with the shared goal of converting interest into bookings and treatments.
• Support customers through a smooth and accurate payment process, ensuring they leave feeling well taken care of.
• Work with the team to follow up with customers post-visit, encouraging repeat bookings and ongoing engagement.

2. Support Operations & Sales Together

• Assist the Customer Service Supervisor and your teammates in ensuring daily outlet operations and sales activities run efficiently.
• Maintain a clean, inviting, and well-organised space that reflects our commitment to great service.
• Stay updated on our products and treatments so the entire team can confidently provide the best recommendations.
• Manage appointment scheduling in coordination with colleagues, ensuring optimal flow for both customers and clinic operations.

3. Build Lasting Connections

• Reach out to customers with personalised messages or calls about new services, promotions, or appointment reminders.
• Help drive repeat visits and referrals by participating in follow-ups and customer loyalty activities as a team.

4. Handle Administrative & Cashiering Duties

• Manage petty cash responsibly, working with your teammates to ensure accurate daily reconciliation.
• Support administrative needs such as handling letters and other correspondence.
• Take on ad hoc tasks as assigned, always with a willingness to pitch in for the good of the team and business.

Period:

• Permanent

Salary:

• Up to $3,200 + PB

Working Hours

• Mon–Fri: 10am – 7pm, Sat: 10am – 2pm

Location:

• Orchard

Requirements:

• Minimum GCE ‘N’ Level or equivalent.
• At least 2 years of customer service experience preferably in a beauty, wellness, or healthcare environment.
• Able to converse in English and Chinese to liaise with native English and Chinse-speaking clients.
• Strong sales and service orientation.
• Confident communicator with excellent interpersonal skills.
• Driven and results-focused, with a passion for helping customers look and feel their best.
• Proactive, reliable, and takes ownership of responsibilities.
• Conversion rate of enquiries to appointments/purchases.
• Average transaction value (ATV) and upsell rate.
• Customer satisfaction and repeat visit rate.
• Accuracy in appointment scheduling and cashiering.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

cass@successhrc.com.sg (Registration No. R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg

Job Duties:

• Define and execute the organization’s cloud service delivery strategy, ensuring alignment with business goals and long-term digital transformation initiatives.

• Lead the assessment and migration of on-premise infrastructure and applications to cloud platforms such as AWS and Azure.

• Evaluate existing IT infrastructure, applications, and security posture to determine cloud readiness and define migration priorities.

• Oversee day-to-day cloud operations to maintain high availability, performance, and reliability of cloud environments.

• Ensure cloud environments comply with industry security standards and implement best practices including IAM, encryption, and network security.

• Monitor cloud consumption and implement cost optimization strategies to ensure efficient utilization of cloud resources.

• Build, mentor, and manage a high-performing cloud operations team while promoting a culture of innovation and continuous improvement.

• Implement monitoring tools, automation frameworks, and infrastructure-as-code practices to improve operational efficiency.

• Lead incident response processes, minimize service disruptions, and implement preventive measures to mitigate operational and security risks.

• Design and maintain robust backup, disaster recovery, and business continuity plans to ensure resilience of cloud services.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• Minimum 15 years of experience in IT infrastructure or operations, with at least 10 years working in cloud environments.

• Strong expertise in AWS and Microsoft Azure cloud platforms, including architecture, services, and operational best practices.

• Proven experience leading large-scale cloud migration and modernization initiatives.

• Solid understanding of cloud security frameworks, including IAM, network security, encryption, and compliance standards (e.g., GDPR, SOC2, CSA).

• Hands-on experience with Infrastructure-as-Code tools such as Terraform or CloudFormation.

• Experience with automation and configuration management tools such as Ansible, Puppet, or Chef.

• Strong knowledge of DevOps practices, CI/CD pipelines, and cloud-native operations.

• Demonstrated leadership experience managing technical teams, including mentoring and performance management.

• Excellent communication, stakeholder management, and problem-solving skills, with the ability to collaborate across technical and business teams.
  

  
  To Apply, please kindly email your updated resume to weizhe.teoh@tg-hr.com

  Regret to inform that only shortlisted candidates will be notified.

  CEI: R25127749

  EA License: 14C7275

• Work Location - Changi, East Region
• Working Hours - Mon to Thurs 8.30am - 6pm, Fri 8.30am - 5.30pm
• Monthly Salary - up to $3000
• 2 years contract

Job Scope:

• Provide courteous and professional front desk service to visitors and staff
• Welcome guests, manage enquiries, and handle incoming calls efficiently
• Receive and manage mail, deliveries, and escalate suspicious items when required
• Ensure reception area is clean, presentable, and operational at all times
• Manage reception inventory and equipment
• Provide administrative and ad hoc clerical support
• Support meetings (e.g. attendee coordination, basic setup, liaison support)

Requirements:

• Diploma in relevant field
• Prior receptionist or front desk experience preferred
• Strong communication and interpersonal skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to handle calls, enquiries, and visitors efficiently

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

• Work Location - Northeast, Sengkang/Fernvale Chu Kang area
• Working Hours - Mon to Fri: 6.45am - 3.45pm
• Monthly Salary - up to $2800
• School Environment, 6 months contract

Job Scope:

• Maintain cleanliness of science laboratories, classrooms, offices, and common areas.
• Clean and upkeep laboratory equipment and assist with simple lab preparations.
• Provide logistical support for school events, meetings, and daily activities (setup and teardown).
• Ensure security of school premises by locking and unlocking designated areas.
• Assist in basic facilities maintenance, conduct routine checks, and report faults.
• Support contractor coordination and perform other duties as assigned.

Requirements:

• Prior experience in school operations or laboratory support is an advantage.
• Ability to work independently

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

• Work Location - Northeast, Sengkang/Fernvale Chu Kang area
• Working Hours - Mon to Fri: 6.45am - 3.45pm
• Monthly Salary - up to $2800
• School Environment, 6 months contract

Job Scope:

• Maintain cleanliness of science laboratories, classrooms, offices, and common areas.
• Clean and upkeep laboratory equipment and assist with simple lab preparations.
• Provide logistical support for school events, meetings, and daily activities (setup and teardown).
• Ensure security of school premises by locking and unlocking designated areas.
• Assist in basic facilities maintenance, conduct routine checks, and report faults.
• Support contractor coordination and perform other duties as assigned.

Requirements:

• Prior experience in school operations or laboratory support is an advantage.
• Ability to work independently

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Working Location: North

Working Hours: Monday to Friday Office Hours

Salary - up to $2580 per month

Contract Duration - 3 to 6 Months

Responsibilities:

• Assist with handling incoming enquiries over the phone, emails or face to face.
• Assist to update data and records
• Any other administrative duties as assigned

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills
• Proficient in MS Office

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Responsibility:

• Call centre environment and handle customer calls.

• Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and helpdesk enquiries.
• Fulfillment follow through on case handling and with customers.
• Ensure group compliance and control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information.
• Ensures highest standard of service delivery to our customers.
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

Requirements:

• Relevant work experience.
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Ability to work on staggered shifts including weekends and Public Holidays to support Contact Centre service operations.
• Proficient in PC skills including MS Office applications.
• Excellent comprehension, communication, interpersonal skills and work etiquette.
• Multitasking, resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

Other details:

• There will be a 5-weeks training programme whereby you will be required to pass a role-play and technical assessment in order to be posted to your work teams (2 attempts given).
• Must be comfortable with shift timing: Weekend / PH shift required (5-working days per week)
• Work hours: staggered shift hours of 8.5 working hours per day between 7AM-10PM + 1-hour meal
• Rest day and off day: scheduled by client (1 weekday + 1 weekend, non-consecutive)

Training Program

- 5 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Responsibility:

• Call centre environment and handle customer calls.
• Ensures highest standard of service delivery to our customers.
• Respond and react in a timely manner to escalate fraud / scam service request.
• Investigate transactions flagged as suspicious timely.
• Maintains confidentiality of the bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness.
• Providing support to scam victims (customers of the bank) / gathering evidence for scam report and escalating to relevant BU for touchpoint / investigation/ compensation within stipulated timeframe.
• Understanding fraud and scam terminology and methodologies.
• Advisory and prevention of bank's customers from scam / fraud related cases.

Requirements:

• Relevant work experience.
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Ability to work on staggered shifts including weekends and Public Holidays to support Contact Centre service operations.
• Proficient in PC skills including MS Office applications.
• Excellent comprehension, communication, interpersonal skills and work etiquette.
• Multitasking, resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

Other details:

• There will be a 5-weeks training programme whereby you will be required to pass a role-play and technical assessment in order to be posted to your work teams (2 attempts given).
• Must be comfortable with shift timing: Weekend / PH shift required (5-working days per week)
• Work hours: staggered shift hours of 8.5 working hours per day between 7AM-10PM + 1-hour meal
• Rest day and off day: scheduled by client (1 weekday + 1 weekend, non-consecutive)