Total 2 Director/C-Level human resources job vacancies in Customer Service category

Role Overview:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Job Duties:

• Define and execute the organization’s cloud service delivery strategy, ensuring alignment with business goals and long-term digital transformation initiatives.

• Lead the assessment and migration of on-premise infrastructure and applications to cloud platforms such as AWS and Azure.

• Evaluate existing IT infrastructure, applications, and security posture to determine cloud readiness and define migration priorities.

• Oversee day-to-day cloud operations to maintain high availability, performance, and reliability of cloud environments.

• Ensure cloud environments comply with industry security standards and implement best practices including IAM, encryption, and network security.

• Monitor cloud consumption and implement cost optimization strategies to ensure efficient utilization of cloud resources.

• Build, mentor, and manage a high-performing cloud operations team while promoting a culture of innovation and continuous improvement.

• Implement monitoring tools, automation frameworks, and infrastructure-as-code practices to improve operational efficiency.

• Lead incident response processes, minimize service disruptions, and implement preventive measures to mitigate operational and security risks.

• Design and maintain robust backup, disaster recovery, and business continuity plans to ensure resilience of cloud services.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• Minimum 15 years of experience in IT infrastructure or operations, with at least 10 years working in cloud environments.

• Strong expertise in AWS and Microsoft Azure cloud platforms, including architecture, services, and operational best practices.

• Proven experience leading large-scale cloud migration and modernization initiatives.

• Solid understanding of cloud security frameworks, including IAM, network security, encryption, and compliance standards (e.g., GDPR, SOC2, CSA).

• Hands-on experience with Infrastructure-as-Code tools such as Terraform or CloudFormation.

• Experience with automation and configuration management tools such as Ansible, Puppet, or Chef.

• Strong knowledge of DevOps practices, CI/CD pipelines, and cloud-native operations.

• Demonstrated leadership experience managing technical teams, including mentoring and performance management.

• Excellent communication, stakeholder management, and problem-solving skills, with the ability to collaborate across technical and business teams.
  

  
  To Apply, please kindly email your updated resume to weizhe.teoh@tg-hr.com

  Regret to inform that only shortlisted candidates will be notified.

  CEI: R25127749

  EA License: 14C7275