Customer Care Expert – Japanese Speaker
2 months ago
As a Customer Care Expert – Japanese Speaker, you'll be the face of Wix for our Japanese-speaking users, helping them resolve issues, improve their ex.....
As a Customer Care Expert – Japanese Speaker, you'll be the face of Wix for our Japanese-speaking users, helping them resolve issues, improve their experience, and make the most out of our platform. You'll collaborate with cross-functional teams to provide top-notch solutions and ensure customer satisfaction. In your day-to-day, you will:
- Provide Wix users with technical solutions via email, chat, and phone
- Analyze user behavior, content suitability, and relevance to determine their impact on user satisfaction
- Develop and maintain positive customer relations and satisfaction
- Influence the way we support our users and improve it to ensure the best possible user experience
- Work with other departments and product teams to address users’ needs
Within this role, your day-to-day work will be in Japanese; however, a high level of English competency is required as all training and internal communication will be delivered in English.
At Wix, we believe our best work happens together. Our work model in Japan is hybrid, with 2 days a week from our office (as of April 2026). Flexibility remains a core value at Wix and special requests are handled thoughtfully at the team level.
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