Total 5 job vacancies by Tribecar Pte. Ltd.

Company Overview

Tribecar is a 100% Singaporean on-demand car-sharing service with over 1300 convenient locations. Members access cars via smartphone 24/7 with no minimum booking length. We design, build, and maintain every element of the service ourselves.

Job Summary

You will provide prompt, empathetic customer support by responding to enquiries via email, calls, and online chats, helping to ensure high customer satisfaction and supporting marketing outreach.

Responsibilities

• Respond promptly to email enquiries from the public and members to resolve their requests clearly and efficiently
• Call members when needed to clarify and understand their requests for better service delivery
• Attend to online chat and social media enquiries to provide timely assistance and maintain customer engagement
• Support marketing campaigns by making outbound calls to potential or existing customers
• Use computer, cloud, and mobile applications effectively to manage customer interactions and information

Preferred competencies and qualifications

• Ability to speak other local languages to enhance communication with diverse customers
• Possession of a valid class 3/3A/2B/2A/2 driving license to support operational flexibility
• Basic proficiency in office computing applications to assist with administrative tasks

Job Summary

You will manage retail and corporate car rentals, support replacement car activations for insured customers, and ensure smooth rental processing. You will provide clear information to customers, handle payments, and coordinate with operations to maximize fleet use.

Job Description

• Secure retail and corporate rentals.
• Activating replacement cars for AIG insured and following up on the due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Preferred competencies and qualifications

• Valid class 3/3A driving licence to support vehicle handling and replacement car activations
• Good command of English and Mandarin to communicate effectively with Mandarin-speaking associates
• Proficient in MS Office to support administrative and reporting tasks
• Strong communication and problem-solving skills demonstrated through customer interactions and issue resolution
• Meticulous, presentable, patient, and customer service oriented to deliver a positive customer experience
• Ability to start work on short notice and work a 5.5-day work week

Job Summary

You will investigate vehicle damages reported by customers, assess repair costs, manage accident reports, and support vehicle recovery efforts to maintain the quality and safety of Tribecar’s fleet.

Responsibilities

• IMPORTANT – You will be spending much of your time working with the customer on their vehicle damage report. This may come in the form of outbound calls, emails or onsite visits.
• You will also be required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
• You will also be assisting and managing accident reports and follow-ups.
• You will also be assisting with the recovery of vehicles if required.
• You will also be required to assist with any other tasks assigned by your supervisor
• By excelling at your work, the community will be able to continue to enjoy our vehicles in the best possible state!

Requirements:

• Strong familiarity in office productivity software and web technologies.
  Keen eye for details to spot fraud
• Willingness to enforce justice to ensure fairness in the tight-knit community
• Ability to shown restrain and kindness in extraordinary circumstances
• Experience in this field will be a strong bonus (enforcement, collection, etc
• Having class 3 or class 2B (and above) licence would be advantageous

Company Overview

Tribecar is the leading station-based car-sharing operator in Singapore.

Members of the service use their smartphone to gain access to Tribecar's rental cars that are parked at over 1500+ convenient locations (i.e. right beside MRTs) in Singapore. The service is accessible 24 by 7 with no minimum booking length.This on-demand service starts from an amazing low price of just SGD 2 per hour (SGD 0.5 per hour for motorcycles!). The cost of the service is kept low by automating the service as much as possible.Naturally, there will be naughty individuals who will try to test the system. You, aided by our investigation tools, will root out these people and keep the service running as smoothly as possible.

Job Summary

You will investigate vehicle damages reported by customers, assess repair costs, manage accident reports, and support vehicle recovery efforts to maintain the quality and safety of Tribecar’s fleet.

Responsibilities

• IMPORTANT – You will be spending much of your time working with the customer on their vehicle damage report. This may come in the form of outbound calls, emails or onsite visits.
• You will also be required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
• You will also be assisting and managing accident reports and follow-ups.
• You will also be assisting with the recovery of vehicles if required.
• You will also be required to assist with any other tasks assigned by your supervisor
• By excelling at your work, the community will be able to continue to enjoy our vehicles in the best possible state!

Requirements:

• Strong familiarity in office productivity software and web technologies.
  Keen eye for details to spot fraud
• Willingness to enforce justice to ensure fairness in the tight-knit community
• Ability to shown restrain and kindness in extraordinary circumstances
• Experience in this field will be a strong bonus (enforcement, collection, etc
• Having class 3 or class 2B (and above) licence would be advantageous

Job Summary

You will manage retail and corporate car rentals, support replacement car activations for insured customers, and ensure smooth rental processing. You will provide clear information to customers, handle payments, and coordinate with operations to maximize fleet use.

Job Description

• Secure retail and corporate rentals.
• Activating replacement cars for AIG insured and following up on the due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Preferred competencies and qualifications

• Valid class 3/3A driving licence to support vehicle handling and replacement car activations
• Good command of English and Mandarin to communicate effectively with Mandarin-speaking associates
• Proficient in MS Office to support administrative and reporting tasks
• Strong communication and problem-solving skills demonstrated through customer interactions and issue resolution
• Meticulous, presentable, patient, and customer service oriented to deliver a positive customer experience
• Ability to start work on short notice and work a 5.5-day work week