Total 5 job vacancies by Tomra

This is a full-time role in a team that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.

The Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia wide customer service.  You will be required to interface with our partners, technicians and customers. This role is heavily team based so we are looking for someone who enjoys working with others and thrives in a team environment.

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster that includes 1 weekend day a week.

What you’ll be doing:

• Provide hotline technical support to partners and colleagues in the field
• Assist with customer queries and complaints
• Monitor systems and run diagnostics via a web-based portal
• Interact with technicians, colleagues and partners visiting sites
• Analyse anomalies and take corrective actions
• Perform configurations and changes to the machines remotely online
• Dispatch field service staff in order to coordinate onsite maintenance and repairs

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Customer Experience Ambassadors are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Customer Experience Ambassadors also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.
What you’ll be doing:
- Acting as the first point of contact for customer queries
- Going above and beyond to provide exceptional customer service to ensure our customers have a great experience
- Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
- Carryout regular cleaning and maintenance of our reverse vending machines
- Monitoring the recycling centre for any hazards and reporting concerns as they arise
- Ad-hoc duties as required by management 

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Recycling Centre Attendants are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Recycling Centre Attendants also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.

What you’ll be doing:
-Delivering exceptional customer service to ensure our customers have a great experience
-Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
-Carryout regular cleaning and maintenance of our reverse vending machines and sorting equipment
-Ensuring the sorting equipment is running efficiently by removing and replacing collection bins as they fill up
-Monitoring the recycling centre for any hazards and reporting concerns as they arise
-Ad-hoc duties as required by management

What will you be doing?

We're expanding our team at our Brookvale Depot! If you’re personable, or a go getter and not afraid to get down and dirty, then this role is perfect for you. If you’re all of the above, even better!

Reporting to the Depot Supervisor, this role is responsible for day-to-day operations of TOMRA Bulk Depots and enhancing the TOMRA customer experience.

A typical day as a TOMRA Depot operator will see you greeting our customers and providing information on the Return and Earn scheme, assisting customers from their vehicles to our reverse vending machines general cleaning and maintenance.

Beyond the day-to-day, we’re looking for someone can work autonomously, be a friendly face for our customers and make our depots the pillar of the town.

Some answers to commonly asked questions about this role:

• Pay rate for adults is paid at Level 2 Waste Management Award.
• Federal police check, pre-employment medical (including drug and alcohol screen) and reference checks are part of the background process for employment.

About the Role

The Customer Project Manager plays a key role in delivering TOMRA’s recycling solutions to customers across Japan and, occasionally, the wider APAC region. You will manage projects throughout their full lifecycle — from technical support in the pre‑sales phase to project release, installation, commissioning, and final acceptance.

You act as the central interface between customers, agents, plant builders, and TOMRA’s internal teams, ensuring that all technical, operational, and logistical aspects of each project are executed to the highest standard. Your work directly contributes to customer satisfaction and the successful deployment of TOMRA’s advanced sorting technologies.

What you will do

• Manage technical and operational projects for metal and waste recycling customers in Japan.
• Support the pre‑sales phase with technical specifications, sorting flow design, and complex plant layouts.
• Ensure correct sorter configurations are released for production and that all project information is delivered accurately and on time.
• Prepare technical documentation packages, including sorter drawings and site preparation requirements.
• Organize and facilitate project meetings and provide clear reporting to internal and external stakeholders.
• Provide technical guidance to customers, agents, and plant builders throughout project execution.
• Coordinate closely with Production and Logistics to ensure on‑time delivery.
• Support the Service team during installation, commissioning, and optimization.
• Secure final project acceptance in collaboration with Service and Sales.
• Drive continuous improvement in project processes and information flow.