Operations Manager

Beauty & Wellness

Working Hours
Monday – Friday, 8:30 AM – 5:30 PM

Location: Woodlands Spectrum (Nearest Admiralty MRT)

Working Hours: 9 AM - 6 PM

Monday - Friday

About the Role

We are seeking a proactive and customer-focused Senior Customer Quality Assurance Engineer to manage customer quality issues, drive continuous improvement initiatives, and ensure customer satisfaction through effective problem-solving and quality management.

Why Join Us?

• Join a globally recognized manufacturing organization.
• Exposure to regional and international customers.
• Opportunity to lead impactful quality improvement projects.
• Collaborative and growth-oriented work environment.
• Competitve Benefits & Bonuses

Key Responsibilities

• Manage customer complaints and quality-related feedback, ensuring timely investigation and resolution.
• Lead root cause analysis and structured problem-solving activities using 8D methodology.
• Drive corrective and preventive actions and verify their effectiveness.
• Act as the primary quality contact for customers and support customer audits.
• Monitor product quality performance and recommend improvement initiatives.
• Coordinate customer specification and drawing changes with internal stakeholders.
• Collaborate with Production, Engineering, and Quality teams to resolve quality issues.
• Support and maintain Quality Management Systems including ISO 9001 and IATF 16949.
• Conduct internal audits and support compliance with ISO 14001 and ISO 45001 requirements.

Requirements

• Bachelor's Degree in Engineering or related discipline.
• Minimum 3 years of experience in Customer Quality, Quality Assurance, or Quality Engineering within a manufacturing environment.
• Experience handling customer complaints and driving quality improvements independently.
• Strong knowledge of: 8D Problem Solving
• Root Cause Analysis
• FMEA
• SPCControl
• Familiarity with ISO 9001 and IATF 16949 Quality Management Systems.
• Experience supporting China-based customers will be an advantage**
• Strong communication, stakeholder management, and problem-solving skills.

Interested candidates please WhatsApp me at +65 6509 0823 or send in your resume to willie.goh@swiftsearchglobal.com

https://wa.me/6565090823

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Monday to Friday

8:00 AM – 5:30 PM

Location: Toa Payoh/ Elizabeth Drive

Job Responsibilities

• Gather social and financial background information of residents and/or their families prior to the application of financial assistance schemes.
• Update and maintain accurate records in the referral and enquiries database and information system.
• Ensure timely submission of financial assistance applications such as Medifund, MFEC (Medical Fee Exemption Card), IDAPE (Interim Disability Assistance Programme for the Elderly), PGDAS (Pioneer Generation Disability Assistance Scheme), and others.
• Act as the main point of contact and liaison between residents, families, and healthcare institutions to coordinate referrals and process applications for potential residents.
• Ensure proper documentation of case files, referrals, and other relevant documents for effective case management and audit purposes.
• Perform data entry and regularly update information to maintain accuracy of databases.
• Handle administrative tasks including enquiries, referrals, and admissions.
• Facilitate residents’ transfers to other facilities or healthcare institutions, as well as coordinate discharge processes.
• Undertake any other duties or projects as assigned by the supervisor.
• May required to be stationed in the office to handle incoming phone calls, walk-in enquiries, and other front-desk administrative duties as and when required

Requirements

• Minimum 1 year of relevant working experience in social service, community service, healthcare, or related sectors.
• Prior exposure to financial assistance schemes (e.g. Medifund, MFEC, IDAPE, PGDAS) will be an advantage
• Diploma or Degree in Social Work, Social Sciences, Community Services, Healthcare Administration, or related disciplines preferred.
• Comfortable liaising with residents, families, healthcare institutions, and external agencies.
• Strong administrative and documentation skills, with attention to detail for case files and audit purposes.

Candidates pursuing a part-time diploma or degree in a relevant field (e.g. Social Work or Psychology) are welcome to apply

Interested candidates please WhatsApp me at +65 6509 0823 or send in your resume to willie.goh@swiftsearchglobal.com

https://wa.me/6565090823

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495