Total 1 job vacancies by Sistic.com Pte Ltd

Call Centre Support

• Act as the first point of contact and representative of the Company to customers under guidance from the team
• Assist in ensuring Call Centre service levels are met
• Provide accurate information to customer using approved scripts and guidelines
• Support the team in managing, tracking, and following up on open and escalated cases
• Assist in handling multiple hotlines (ticketing, helpdesk, and corporate bookings) and make outbound calls for cancelled or postponed shows when required
• Deliver a positive customer experience through emails, live chat, and social media channels
• Support the handling and resolution of customer enquiries and complaints
• Observe and contribute ideas to improve processes and customer experience
• Perform administrative tasks such as timesheet updates and follow-ups on double bookings
• Undertake ad-hoc duties as assigned by the reporting supervisor(s)

Box Office Support

• Handle and respond to helpdesk calls from agents and internal staff under supervision

• Assist in managing brochure and ticket stock replenishment for authorised agents

• Support troubleshooting of basic system or printer issues and assist with printer maintenance for authorised agents

• Assist with ticket fulfilment duties, including ticket printing, delivery coordination, and follow-ups on returned or undelivered mail

• Support the setup and management of venue ticket sales and collections

• Assist in on-site operations and supervisory support at venue sales points to ensure smooth operations

• Support daily reconciliation of ticket sales and preparation of related reports

Job Requirement

• Available immediately, 5 days work week
• Proficiency in English
• Excellent verbal and written communication skills
• Strong attention to detail
• Adaptability to fast-paced environments.
• Willingness to learn and improve continuously
• Customer-oriented attitude – able to handle inquiries and complaints professionally.
• Patience and empathy – especially when dealing with difficult customers.
• Problem-solving skills – able to think quickly and find practical solutions.
• Time management – able to handle multiple tasks efficiently.
• Teamwork – work collaboratively with colleagues and other department.