Total 4 job vacancies by Reach Community Services Ltd.

About the Role

Support the Head of Senior Service inoverseeing operations across multiple programmes and service sites. This role is responsible for ensuring smooth service delivery, strengthening day-to-daymanagement practices, and supporting service leads to achieve performance, quality and compliance standards.

Key Responsibilities

• Oversee day-to-day operations across multiple programmes and service sites, ensuring services are delivered in line with approved models, SOPs, and funding requirements
• Provide guidance and support to service leads,strengthening their ability to manage teams, service delivery, and operationalchallenges
• Monitor key performance indicators (e.g.utilisation, attendance, outputs, basic outcomes) and work with teams toaddress gaps and improve performance
• Ensure compliance with funding conditions,reporting requirements, and audit standards, and follow up on any findings or gaps
• Oversee client processes such as intake,referral, care coordination, and follow-up to ensure services are delivered smoothly and consistently
• Work across teams (e.g. social work,counselling, community care) to support coordinated and integrated service delivery
• Support manpower planning, staff deployment, andday-to-day operational resource management
• Support budgeting and financial monitoring,including tracking expenditure, resource utilisation, and highlighting variances or risks
• Monitor service capacity and flag operational risks (e.g. staffing gaps, service bottlenecks) with recommendations for action
• Liaise with external stakeholders (e.g. AIC,MSF, NCSS, community partners) on operational matters and support audits,reviews, and reporting requirements

Requirements

• Degree in a relevant field (eg. Social Work, Psychology, Social Sciences, Healthcare Management).
• 8-10 years of relevant experience, with at least 5 years in a supervisory or management roles.
• A strong understanding of how the AIC and AACs operate.
• Experience overseeing programmes or services in social service, community care, orhealthcare settings preferred.
• Familiar with programme operations, reporting requirements, and compliance standards.
• Exposure to budgeting or resource planning will be an advantage.
• Able to manage multiple priorities and work across teams in a structured environment.

What We’re Looking For

• Hands-on and dependable in managing operations.
• Able to guide and support service leads while maintaining accountability.
• Comfortable working with data and following through on performance issues.
• Organized and attentive to compliance andoperational details.
• Able to work with different stakeholders to keep services running smoothly.

Why Join Us

Join a team that is committed to delivering meaningful services to seniors in the community. This role offers a solid opportunity to build leadership experience, manage multiple services, and contribute to improving service delivery on the ground.

About the Role

The Social Work Associate is a support role in the field of social work. He / She assist to implement programme and perform community development activities and outreach. He / She also assumes a secondary role in case management through providing support to caseworkers.

Why Join Us?

Be part of a passionate team dedicated to strengthening families and building resilient communities. In this role, you’ll make a real impact by promoting social cohesion, supporting individuals through life challenges, and driving initiatives that address key social issues. Join us in creating meaningful change—one family, one community at a time.

Key Responsibilities:

· Provide Information & Referral (I&R) services in line with FSC guidelines and standards.

· Conduct intake assessments for new clients according to FSC service standards.

· Handle mainline calls, walk-in enquiries, and front desk duties when required.

· Organize and participate in community outreach initiatives.

· Assist in assessing community needs and liaise with external stakeholders for publicity and networking.

· Support development and implementation of community initiatives from MSF or within the agency.

· Assist in planning and preparation of community group work.

· Assist in programme development and execution, including logistical and administrative support.

· Support volunteer management in collaboration with the agency’s volunteer manager.

· Manage and monitor low/no-risk cases and ensure compliance with case work processes and timelines.

· Compile quarterly statistics, track case work KPIs, and prepare data for MSF tracking requirements.

· Provide administrative support for practice observations and centre operations.

· Undertake other duties as assigned by supervisor or HOD.

Requirements

· Minimum Diploma in Social Work

· Minimum 2 years of relevant experience

· Conversant in English and any 2nd language

· Good communication and interpersonal skills

· A good team player, dynamic and self-motivated

· Keen on administration details and detail oriented

· Has a strong passion in reaching out and making a difference in the lives of the needy

As a Community Care Associate, you’ll be part of a committed and caring team dedicated to creating an active, warm, and inclusive environment for seniors. You’ll bring energy to daily activities, build genuine connections, and ensure the centre runs smoothly and safely through strong coordination and administrative support.

This is a role filled with heart, teamwork, and purpose — perfect for someone who thrives in a community setting and enjoys both people engagement and behind-the-scenes organisation.

Your daily work will revolve around people, purpose, and community – including:

Creating Enjoyable Experiences

· Supporting group activities that help seniors stay active mentally, socially, and physically

· Encouraging participation and making every senior feel included and valued

· Assisting with simple health checks under supervision

Building Relationships

· Engage seniors with warmth and patience

· Offer friendly support to those with mild mobility or cognitive needs

· Be a familiar, trusted presence in the centre

Ensuring Smooth Centre Operations

· Maintain an organised, safe, and welcoming environment

· Support daily operational routines and emergency preparedness

· Work closely with volunteers and staff to ensure programmes run efficiently

Providing Strong Administrative Support

· Handle programme documentation, attendance tracking, and basic reporting

· Manage inventory, materials, and simple logistics
· Support volunteer coordination and administrative tasks

· Use digital tools such as Microsoft 365, SharePoint, and Canva to support centre operations

Roles and Responsibilities

a. Programme & Activity Support

· Monitor and record client health status (vital signs, height, weight, BMI) under supervision.

· Encourage and facilitate client participation in structured group activities.

· Assist in implementing programmes and activities, including those with external partners.

· Help plan and conduct social activities to promote engagement and well-being.

· Perform stock checking, inventory, and housekeeping duties for programme materials.

· Perform basic documentation and programme records.

b. Engagement with Clients

· Engage seniors warmly and respectfully, encouraging participation in centre activities.

· Support seniors during activities, including those with mobility or mild cognitive challenges.

· Escalate concerns, incidents, or behavioural issues to the Community Care Executive or Community Care Lead promptly.

c. Centre Operations Management

· Maintain certification in First Aid, CPR, and AED (or be willing to obtain).

· Comply with Workplace Safety and Health (WSH) procedures and support emergency preparedness.

· Adhere to organisational SOPs and incident reporting protocols.

· Assist during emergencies as directed by trained staff.

d. Volunteer Management

· Assist volunteers during programme delivery.

· Provide logistical and administrative support for volunteer activities.

e. Personal Career Development

· Takes initiative and ownership of personal growth, identifying agenda during supervision sessions and courses of interest relating to scope of work to attend.

f. Other Duties

· Perform any other responsibilities assigned by Management and Head of Department (HOD)