Working experience in IT industry (Helpdesk) - 3 year experience
Familiar with ServiceNow
Knowledge in handling incident tickets etc
Knowledge in vulnerability management
Provide VIP supportÂ
Knowledge in New Joiner account creation (Able to pickup and be a fast learner)
New Joiner Onboarding introductionÂ
Leavers Offboarding (Collecting back assets - laptop / work mobile)
Lost device reporting & replacement (Know what to do and guide user if this happens)
Provisioning of software and license
Device Loan request (Reclone of loan laptops)
Issuing of peripheral loan items
Perform USB Exception request
Perform VPN Disablement request
Perform Cloud PC request
