Total 2 job vacancies by Gulf Asia-pacific Pte. Ltd.

To provide exceptional customer service through efficient order management, effective communication, and seamless coordination across internal teams. This role ensures customer satisfaction, accuracy in order processing, and compliance with company standards, supporting overall business growth and operational excellence.

Order Management

- Manage the end-to-end order fulfilment process, from order receipt to delivery and invoicing.

- Ensure accuracy in processing customer purchase orders, sales contracts, and related documentation.

- Monitor order status proactively and keep customers updated on delivery timelines.

Customer Relationship Management

- Act as the first point of contact for customers, addressing inquiries, complaints, and service issues.

- Build strong relationships with key accounts and distributors to enhance customer satisfaction.

- Collaborate with sales and supply chain teams to align customer needs with plant capability.

Logistics & Coordination

- Coordinate with production planning, warehouse, and logistics teams to ensure on-time delivery (OTIF).

- Track shipments, resolve transport issues, and ensure all export/import documentation complies with regulatory requirements.

- Liaise with freight forwarders and third-party logistics providers when needed.

Reporting & Process Improvement

- Prepare regular reports on customer service KPIs such as OTIF, order accuracy, and complaint resolution.

- Support continuous improvement initiatives to streamline order management and enhance customer satisfaction.

- Assist in developing and implementing standard operating procedures for customer service excellence.

Education & Qualifications

- Diploma/Degree in Business, Supply Chain, or related field.

- 4 to 7 years of experience in customer service, preferably in lubricants, chemicals, or FMCG industries.

- Experience in order management, exports/imports, and documentation (e.g., LC, shipping, customs).

- Strong knowledge of ERP systems (SAP/Oracle or equivalent) and Microsoft Office.

- Excellent communication and interpersonal skills.

- Ability to work independently under pressure and manage multiple priorities.

Technical Skills

- Customer-Centric Mindset

- Problem-Solving & Escalation Handling

- Strong Organizational & Multi-tasking Skills

- Collaboration & Teamwork

- Attention to Detail & Accuracy

- Proficiency in ERP / O2C Systems

We are looking for an Operations Executive to support terminal, marine, and white-label logistics operations involving petroleum products, lube oils, and packaged goods. This role sits at the heart of daily operations and requires strong coordination across terminals, barges, transporters, customers, and internal teams.

You will manage order execution, inventory, documentation, and billing, while supporting 24/7 operational requirements in a fast moving environment with tight lead times and high service expectations.

Key Responsibilities

• Execute customer orders and coordinate deliveries via terminal, barge, truck, and warehouse operations

• Manage daily operational activities for base oil, diesel, LSMGO, lube oil, and white label products

• Coordinate closely with terminal operators, loading masters, barge operators, transporters, and warehouse teams

• Monitor inventory levels and ensure accurate stock reconciliation

• Handle operational documentation and billing, including storage charges, handling charges, and related cost items

• Prepare and verify shipping, delivery, and commercial documents & other adhoc duties

• Apply and manage export and import permits in compliance with Singapore regulations

• Support urgent and short lead-time customer requests, including after-hours coordination when required

• Act as a key contact point for customer enquiries related to orders, deliveries, and schedules

• Maintain accurate records in SAP and ensure master data is set up correctly for new products or customers

Core Skills & Competencies

• Strong coordination skills – able to manage multiple stakeholders and moving parts simultaneously

• Operationally hands-on – comfortable dealing with day-to-day execution, last-minute changes, and urgent escalations

• Attention to detail – especially for inventory tracking, documentation, and billing accuracy

• Commercial awareness – understands contracts, storage charges, and cost recovery

• System-savvy – working knowledge of SAP (SD/MM) or similar ERP systems

• Communication skills – able to liaise clearly with customers, vendors, terminal staff, and internal teams

• Problem-solving mindset – able to troubleshoot operational issues calmly in time-sensitive situations

Work Style & Attributes

• Comfortable supporting 24/7 / after-hours operations on a rotational or on-call basis

• Able to perform in a fast-paced, high-pressure environment with short lead times

• Proactive, reliable, and takes ownership of tasks through to completion

• Team player with a practical and solutions-oriented approach

Essential Criteria

• Diploma or Degree in Supply Chain, Logistics, Maritime Studies, Business, or related field

• 2–5 years of operational experience in terminal operations, marine logistics, petroleum, chemicals, or manufacturing supply chains

• Prior exposure to terminal, vessel, or tank storage operations is highly advantageous

Why Join Us?

• Exposure to marine, terminal, and petroleum logistics operations

• Hands-on operational role with end-to-end visibility

• Opportunity to work with multiple stakeholders across the supply chain

• Suitable contract role for professionals who enjoy dynamic, operations-driven environments