Total 1 job vacancies by Gmk Leasing

As a Customer Service Executive at our car rental company, you will play a pivotal role in the lifecycle of our Private Hire Vehicle (PHV) drivers. This isn't just a general admin role; it is a relationship-driven position focused on account management, financial diligence, and driver retention.

You will be the primary point of contact for a dedicated portfolio of hirers, ensuring they stay on the road, remain compliant, and feel supported by our brand.

Key Responsibilities

1. Portfolio Management & Relationship Building

• Act as the dedicated account manager for a specific group of hirers.

• Maintain regular communication to understand driver needs and build long-term loyalty.

• Address and resolve driver inquiries or grievances promptly and professionally.

2. Revenue Assurance & Payment Oversight

• Monitor and ensure the timely collection of weekly/monthly rental payments.

• Proactively reach out to hirers regarding arrears or payment discrepancies.

• Implement recovery actions or payment plans in accordance with company policy.

3. Contract Lifecycle Management

• Track contract expiry dates within your portfolio.

• Initiate and conclude the renewal process for existing rental agreements.

• Ensure all documentation, including insurance and vocational license validity, is up to date during the renewal phase.

4. Retention & Engagement

• Execute retention programs or incentives to encourage long-term leasing.

• Conduct exit interviews for hirers returning vehicles to gather feedback for service improvement.

Requirements

• Experience: Previous experience in customer service, debt collection, or account management (Experience in the Singapore car rental or PHV industry is a significant advantage).

• Communication: Strong interpersonal and negotiation skills; ability to handle difficult conversations regarding payments with empathy and firmness.

• Organization: High level of attention to detail and the ability to manage multiple contract deadlines simultaneously.

• Technical Skills: Proficiency in Microsoft Office (Excel/Word) is preferred.

• Language: Fluency in English; ability to speak a second language (e.g., Mandarin, Malay) is preferred to communicate effectively with a diverse driver pool.