Total 2 job vacancies by Expeditors

1. To manage the Visitor Management System in accordance with company policies, including registration and issuance of access credentials such as Smart Pass (QR code), T/V/S cards, and FZ cards for employees, visitors, and vendors.
2. To oversee reception duties, including welcoming visitors, updating the visitor welcome board, managing meeting and conference room, and handling incoming telephone calls professionally.
3. To handle Mail and Courier Services, including receiving, sorting, and distributing incoming/internal mail and documents, registering incoming/outgoing parcels, and coordinating courier consolidation documents.
4. To manage daily postage delivery and maintain accurate stock control of company stamps to support operational requirements.
5. To arrange stationery and office supplies for all office locations, ensuring availability and proper inventory control.
6. To prepare monthly reports on local calls, international calls and other ad hoc reports relating to personnel and administration.
7. To proceed with admin expenses through the Expo/Accounting system in compliance with company procedures and timelines.
8. To provide clerical support to the Department, including assistance with office services/maintenance or company events.
9. To assist in managing messengers and overseeing certain assigned routes or urgent delivery requirements.
10. To take up additional assignments as required to meet with the Company needs.

The Account Operations & Reporting Specialist will support the management of Global account by overseeing operational performance, providing reporting and insights, and ensuring a high level of customer experience. This role works closely with internal operations teams and the customer to ensure smooth execution and continuous service improvement.

Position Reports To: Manager - Order Management. 

Key Responsibilities

1. Customer Experience:

• Support Monthly and Quarterly Business Reviews with the customer.
• Assist in implementing customer strategic initiatives and operational improvements.
• Coordinate with internal teams to ensure service expectations are met.
• Share market updates, best practices, and improvement opportunities with stakeholders.
• Support customer visits and operational meetings when required. 

2. Reporting & Data Analysis:

• Prepare operational reports and dashboards for customer and internal management.
• Ensure data accuracy, validation, and consistency across reporting platforms.
• Analyze operational data to identify trends, issues, and improvement opportunities.
• Provide insights and recommendations based on data analysis. 

3. Operational Oversight:

• Monitor shipment execution and operational performance .
• Coordinate with carriers regarding space, equipment availability, and operational issues.
• Monitor potential disruptions such as port congestion or vendor production delays.
• Support operational huddles and provide updates on shipment status and risk areas.
• Coordinate with internal teams to resolve operational issues impacting customer’s purchasing order (PO)

Key Competencies

• Customer focus
• Analytical thinking
• Problem solving
• Communication and coordination
• Operational knowledge in international logistics