Total 3 job vacancies by Evolution Recruitment Solutions Pte. Ltd.

About the Role

This role sits within a fast-moving, mission‑critical services environment supporting cloud, colocation, and enterprise customers in Singapore. The position focuses on service sales, account ownership, and lifecycle solutions, requiring strong responsiveness, independence, and customer engagement.

You will work closely with sales, application, operations, and project teams to support existing customers and drive service and replacement opportunities.

Job Details

• Manage a portfolio of ~15–20 Singapore-based customers across enterprise, colocation, and hyperscale segments
• Drive service sales including maintenance contracts, spare parts, repairs, and equipment replacement
• Prepare quotations and proposals, and respond promptly to customer requests to meet SLA expectations
• Conduct site visits (4–5 per month) to build rapport, identify opportunities, and support account growth
• Coordinate internally with cloud & colo sales, enterprise sales, application, operations, and project teams

Job Requirements

• Minimum 3 years’ experience in a similar industry (data centre, ACMV, HVAC, mission‑critical services, or technical service sales)
• Fast learner who is proactive, independent, and able to operate without close supervision
• Comfortable working in a SLA‑driven environment with rapid response expectations
• Sales‑oriented mindset with strong customer communication and follow‑up discipline
• Sufficient technical understanding to confidently explain and sell service solutions and equipment

Job Objectives:
The specialized First Recovery IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during a bank’s green zone.

Key Responsibilities:

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Dear Applicant,

If you or someone you know is interested, please send the CV directly to VeronicaE@evolutionjobs.sg (most preferred, as I may overlook some CVs due to the high volume).

Please note that visa sponsorship is not available at this time.

JD

·        Experience in service management tools such BMC Helix, Service Now, etc,

·        4-5 years of managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.

Understanding of on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.

Essential:

·        You must have 3-5 years of experience in working with IT Helpdesk roles supporting Applications.

·        You must have proficiency with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.

·        Fluent in English and can manage calls easily.

·        Candidate will work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in BMC Service management tool, Helix.

·        Events monitoring from the Alert management tool.

·        Candidate will also be following up for ATM reporting and other adhoc tasks.

·        The shift pattern changes weekly. Shifts are from (0730 - 1545 hrs; 0900 – 1830 hrs; 1330 – 2300 hrs). The staff who works 0730 hours shift ends up doing an additional day on Saturday in the week.

·        Exceptional written and oral communication skills.

Key Responsibilities:

• To manage the technology ticketing impacting the group businesses across all subsidiaries and 18 countries and territories in Asia Pacific, Europe and North America.
• The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.