Total 2 job vacancies by Eco-its Private Limited

The scope of works

(a)  Provide receptionist duties;

(b)  Handle all incoming phone calls and enquiries;

(c)  Handle and record all queries from walk in visitors/contractors and via phone calls;

(d) Handle and record all incoming and outgoing correspondences /couriers services;

(e)  Provide call back for recorded messages;

(f)   Attend to all visitors, administer registration of visitors and issuance of passes;

(g)  Arrange for repair or replenishment of ink cartridges/toners for copiers;

(h)  Upkeep the tidiness of the counter and reception area; and

(i)   Any ad-hoc administration duties as needed

Qualifications & General Requirements

(a) At least GCE 'O' Level qualification, including passes in English and Mathematics;

(b) Singapore Citizen;

(c)  At least one (1) year of relevant experience in receptionist/frontline customer service;

(d)  Proficient in usage of Microsoft Office Software Suite such as Word, Excel and Outlook;

(e)  Possess certified skills on handling all telephone calls effectively and professionally to generate the confidence and respect of callers;

(f)   Possess effective communication and interpersonal skills;

(g)  Be able to attend to Mandarin-speaking customers whenever required;

(h)  Able to multi-task and possess good organisation skills;

(i)Professional, polite and customer-orientated; and

(j) Mature, courteous and have a cheerful disposition.

Job Description

• Main Duty - Customer Service Duty (mindset has to meet the realist challenges and demands of a Primary School setting)

• To answer phone calls, manage visitors, takes messages, responds to enquiries and provide general useful information (in a very dynamic environment where calls are volumous)

• Able to use school implemented IT system for administrative purposes.

• To handle daily varied demands and queries from parents / students / vendors / staff etc

• To call pupils absentees and to check with parents on their child’s status every morning.

• To call pupils to convey messages during ad-hoc / special events.

• To render first level assistance to walk-in pupils’ needs including sick & injured pupils. To escalate case to other colleagues in the office immediately if it is beyond superficial cases.

• To handle / support situation when pupils’ vomit, soiled their clothes.

General Duties

• To assist in canteen matters, utility, FAS application, arrears fee, bus booking, etc

• To help update the school activity notice board in the office (data accuracy is important)

• To maintain the forms cabinet in the office. All forms must be current and to be replenished constantly.

• To assist in general typing duties.

• To assist in Stores supplies management during school holidays

• To support any other general admin duties as and when required

The Personnel shall minimally have the following qualifications, skills and experience:

- Full GCE ‘N’, or ‘O’ Level certificate or its equivalent

- Good communication and inter-personal skills in reception duties, preferably in school environment

- Good team player with high level of initiative