Total 2 job vacancies by Avery Dennison

1. Handle order processing:
- Print out order receive from CSE, check and match order, Fulfill order form, add loss, highlight information.
- Input material checking file, input additional label checking file with Prepress.
- Send OCF to OE for inputting order in system.
- Revise promised date/request date in system in case order changed, order held, update weekly shipment list
- Collect packing list from Trim system and send out to customer as guidelines from CSE.

2. Coordinate with other departments:
- Communicate with internal departments for the arrangement of shipment, esp on Saturday.
- To work as a team with CSE to ensure the order process being handled smoothly.
- Back-up team-members when workload makes this necessary.
- Collaborate within team & another team to clear-off order pending daily.

3. Checking and auditing:
- Cross check order before transferring CS to avoid wrong key-in

1. Order Visibility

• Collect and consolidate special order projections (e.g., big volume, short lead time)
• Translate demand signals into actionable insights for Operations (capacity & material readiness)

Ensure forward visibility of risks and constraints
2. Order Trend Analysis & Risk Alert

• Analyze historical order patterns and deviations
• Engage customers to validate abnormal demand signals
• Provide early warnings (heads-up) to internal teams

3. Cross-functional Coordination & Service Improvement

• Partner with Ops, Planning, Quality, Supply Chain
• Identify service gaps (lead time, quality, responsiveness)
• Drive action plans for improvement

4. Daily Order Execution & Delivery Control

• Monitor WIP and order status daily
• Track and improve: CRD/SLA hit rate/Delivery performance
• Highlight and escalate at-risk orders

5. Issue Resolution & Escalation Management

• Handle urgent orders, escalations, and ad-hoc requests
• Coordinate internally to unblock bottlenecks quickly
• Act as the voice of customer during critical situations

6. Customer Communication & Voice of Customer

• Communicate clear updates, risks, and recovery plans
• Capture and represent customer feedback internally
• Ensure alignment on expectations vs reality

7. Performance Reporting & Business Review

• Prepare monthly service dashboards:
• Flexibility
• Reliability
• CCR (Customer Claim Rate)
• CRD Hit Rate
• Customer feedback
• Present insights + action plans in business reviews