NIQ is seeking a highly organized and detail-oriented Sales Support Administrator with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent communication skills and a strong focus on customer satisfaction. This role requires exceptional organizational abilities, a keen eye for detail, and the ability to take decisive action.
Responsibilities:
- Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data, managing sales pipelines, and generating reports.
- Collaborate with the sales team to ensure timely and accurate entry of client orders, including pricing, product details, and delivery schedules.
- Provide administrative support to the sales team by preparing sales presentations, proposals, and contracts, ensuring all documents are accurate, professional, and meet company standards.
- Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement.
- Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement.
- Coordinate with cross-functional teams to ensure seamless order fulfillment, resolve customer inquiries, and optimize the overall sales process.
- Maintain up-to-date knowledge of product features, pricing, and promotions to provide accurate and relevant information to clients and the sales team.
- Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes.
- Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction throughout the sales process.
- Collaborate with the sales team to develop and maintain positive customer relationships, identifying upselling and cross-selling opportunities
