- Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
- Coordinate with Reservations, Sales & Marketing departments to work on appropriate strategies to enable the company to make sound business decisions and meet business plan goals
- Conduct line-ups, review all information pertinent to the day’s business
- Monitor and handle guest complaints in an expedient and effective manner
- Anticipate sold-out situations; assist in locating alternative accommodations for guests and assist in following up with guests in accordance with hotel policies and procedures
- Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
- Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues
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