Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- Implement the resort strategy across all operational departments.
- Provide a single point of leadership for all operational activities in the hotel, and to effectively lead and manage the day-to-day operational activities of the hotel.
- To support and implement all corporate programmes and guidelines.
- Actively support the development, training, mentoring of team members.
- Manage quality improvement process in areas of customer service and team member satisfaction.
- Demonstrate leadership by example.
- Motivate and build a working environment in which team members are productive and innovative.
- Demonstrate self-confidence, energy, and enthusiasm.
- Represent the hotel in public, community, and meetings using his/her effective public speaking and presentation skills.
- Identify and lead positive public relations and teamwork opportunities.
- Establish, measure, monitor, and evaluate process policies and procedures.
- Use problem solving methodology for decision making and follow up.
- Develop business plan and evaluate business trends to modify strategies.
- Interpret, analyze, and manage budget to meet business objectives.
- Provides constructive coaching and counseling to team members.
- Develop and train department heads to fully understand and effectively perform their job.
- Be in charge of the hotel in absence of Area General Manager according to given authorization.
- Perform other duties as assigned by Area General Manager
