Total 356 Manager job vacancies

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking a passionate and dynamic individual to join the team as Catering Sales Manager (Weddings). As Catering Sales Manager (Weddings), you will drive business through direct sales solicitation for the wedding segment and support overall catering, weddings and catering revenue for the hotel.

• Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
• Establish strong working relationship with Wedding couples and maintain accurate and updated information about their needs for their function.
• Manageweddings / events functions to achieve the optimum departmental revenue targets.
• Followup on potential sales leads.
• Design and plan wedding packages to maxmise the conversions and profitability for the hotel.
• Negotiate and review weddings / events packages offered to clients.
• Represent the hotel in wedding shows and events as required.
• Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Prepare contracts for confirmed Weddings & social events.
• Be up to date with current wedding trends and competitive packages in the market.
• Confident and professional approach when dealing with clients and wedding suppliers.
• Promote guest satisfaction and encourage referrals.
• Handle feedback and resolve complaints from guests.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Follow up with clients regularly during and after departure to ensure satisfaction.
• Be a “Trusted Advisor” for the Wedding Couple during their journey with us, leading up to their Wedding Day.
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• May serve as “manager on duty” as required.
• Prepare event orders, proposals, confirmation and other agreements.
• Maintaining a close working relationship with Vendors and Partners.
• Perform other duties as assigned.

What we need from you

• Diploma/Degree in Marketing/Tourism/Hospitality Management/Travel or related disciplines.
• Minimum 3-4 years of experience in Sales within the Hospitality Industry.
• Good communication skills and shows initiative.
• Committed to working on weekends, public holidays and evenings.
• Well versed in systems such as: Opera PMS
• Proficient in Microsoft Office applications.
• Flexible work approach.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job Description & Requirements

Responsibilities

• Responsible for the supervision of Assistant Manager and Baristas.
• Maintain a standard of quality, service, product, and cleanliness.
• Enforce standard operating procedures.
• Maintain a profitable and reputable outlet.

Requirements

• Minimum O Level / N Level /ITE
• Minimum 3 years of F&B managerial experience
• Good interpersonal and communication skills
• Able to manage multiple priorities in a fast-paced work environment
• Proficient in Microsoft Office software
• Able to commit to 6 days work week

Our client is one of the leading players in the medical devices manufacturing sector. Due to business needs, they are now recruiting a Supply Chain Manager to be part of their Supply Chain team for ongoing transformation projects. They are located in the east.

The Supply Chain Manager's responsible is:

• Lead and oversee daily supply chain operations, including procurement, planning, logistics, and warehouse functions
• Develop and implement supply chain strategies, policies, and SOPs to support business objectives and operational efficiency
• Manage end-to-end supply chain activities, including demand planning, forecasting, procurement, inventory control, warehousing, and logistics
• Lead and develop Procurement and Warehouse teams, driving performance and continuous improvement
• Improve forecast accuracy and optimize inventory planning to minimize excess stock and material wastage
• Manage supplier sourcing, evaluation, negotiations, and performance to ensure a reliable and cost-effective supplier base
• Oversee warehouse and logistics operations, including inventory management, transportation coordination, and operational best practices
• Ensure inventory accuracy through effective stock control, cycle counts, and discrepancy resolution
• Drive supply chain improvement initiatives to enhance efficiency, reduce costs, and improve service levels
• Collaborate with internal stakeholders to support operational and business requirements

Job Requirements:

• Degree in supply chain related discipline
• Min 8 years experience in supply chain within medical devices sector
• Good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

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Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Senior-ExecutiveAssistant-Manager-%28Programme-Administration%29%2C-Undergraduate-Studies-Office/31752-en_GB/

We regret that only shortlisted candidates will be notified.

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The Senior Executive / Assistant Manager plays a key role in supporting both administrative and student-service functions for the NUS Business School undergraduate programme. This includes overseeing academic and university-level processes, while working closely with students, faculty members, academic departments, and other University units.

This role is well suited for an independent, organised, and detail-oriented professional who is able to manage multiple stakeholders effectively. The incumbent will also support the Team Lead in driving continuous improvement through automation, process refinement, data analysis, and course projection.

Duties and Responsibilities

1) Programme Administration & Student Support

• Support the Course Registration Exercise, including system setup, appeals processing, and student enquiries.
• Administer Independent Study Course (ISC), including application review, course allocation, monitoring timelines, and gathering student feedback.
• Support BIZ Dissertation, including application review, course allocation, appointment of examiners, presentation and grade submission.
• Host the Advance Placement Test (APT), including registration, test setup, release of results, invigilation, and Advance Placement Credit (APC) posting.
• Review Leave of Absence (LOA) applications, including assessing documents and preparing recommendations to the Deanery.
• Process the University Withdrawal requests, including document review, student advisory & counselling.

2) Faculty Support & Engagement

• Work closely with faculty members, supervisors on ISC/dissertation/APT and related matters (e.g., topic scoping, supervision logistics, grade scheme alignment) to uphold academic rigour and integrity.
• Build strong working relationships with department administrators and faculty members to support the smooth operations of the Undergraduate Office.
• Provide administrative and operational support to faculty members, academic departments, and the Deanery as required

3) Student Experience & Service Delivery

• Monitor student progress for ISC and dissertation modules through periodic checks and follow-up on submission timelines.
• Ensure clear, timely, and consistent communication to students on expectations, requirements, timelines, and assessment criteria.
• Manage student enquiries professionally and provide guidance, including referral to relevant stakeholders where appropriate.

4) Operations, Governance & Continuous Improvement

• Ensure all processes comply with University and School policies and regulations.
• Review end-to-end workflows, identify gaps, and propose improvements to enhance efficiency, accuracy, and service quality.
• Participate in curriculum team-related initiatives such as automation projects, process improvement, data analysis).

5) Stakeholder & Team Collaboration

• Collaborate closely with colleagues across the Undergraduate Studies Office, departments, faculty members, and central University units.
• Provide guidance and advisory support to department administrators and faculty members on academic processes when required.
• Prepare statistics, reports, and recommendations to support decision-making by senior management.

Qualifications

• Bachelor’s degree, preferably in business-related field.
• At least 3 years of relevant experience in higher education administration, programme management, or student support.
• Strong communication and interpersonal skill, with attention to detail and the ability to manage multiple deadlines.
• Service-oriented, patient and mature when handling student or academic matters.
• Able to work well in a structured but evolving academic environment.
• IT-savvy; candidates who can demonstrate good knowledge or experience in implementing automation (power automate) or AI projects, data analysis (using power BI) would be strongly considered.

(Appointment job grade will commensurate with the selected candidate's experience)

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership, communication skills and influence.
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership, communication skills and influence.
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.

utlet Operational Excellence:

1. Operational Standards and Customer Experience:

• Uphold the highest safety, cleanliness, quality, and efficiency levels, ensuring adherence to Stuff’d hospitality standards in all interactions.
• Oversee timely inventory requisitions and receiving procedures and optimize strategies to minimize waste production.

2. Team Leadership and Implementation:

• Lead the team in implementing changes to enhance outlet performance and customer experience, ensuring staff readiness to manage crises effectively.
• Ensure the outlet's functionality and equipment are maintained optimally.

3. Customer Engagement and Communication:

• Manage customer experiences across various platforms, encouraging and facilitating social media reviews and ratings.
• Establish and maintain positive relationships with internal and external stakeholders, ensuring effective and timely communications.

4. Reporting and Feedback:

• Provide comprehensive and timely feedback to the Area Manager regarding outlet activities, achievements, challenges, and recommendations for improvement.

Safety Compliance and Manpower Management:

1. Compliance and Risk Control:

• Conduct scheduled food audits accurately, ensuring compliance with operational, safety, and hygiene regulations.
• Enforce adherence to First-In-First-Out and First-Expiry-First-Out guidelines for food and ingredient usage and sales.
• Communicate and ensure team members follow safe work procedures, maintaining compliance with SFA guidelines and Stuff’d SOPs for food safety.

2. Resource Planning and Team Management:

• Forecast resource and manpower needs, planning weekly schedules based on business requirements.
• Manage staff grievances, conflicts, and disciplinary actions, escalating when necessary to the Area Manager/HR.
• Conduct on-site orientations covering safety, hygiene, and comprehensive on-the-job training for new employees.

3. Leadership and Performance Management:

• Lead, motivate, and train team members, fostering morale and facilitating succession planning.
• Set goals, provide timely performance feedback, and ensure accountability for each team member, motivating them to achieve targets.

WHY JOIN US?

• Monthly performance incentives for full-time service crew
• Annual Performance Bonus (Up to 2 months’ Salary)
• Guaranteed Annual Increment
• Nutritious staff meals
• Grooming allowance
• 100% sponsorship of Private Conversation Language lessons (English)
• Structured and Rapid Career Progression for High Performers
• Dedicated Training and Onboarding program
• Up to 100% Study Grants Sponsorship
• Medical and Leave benefits.
• Employee Perks and Discounts
• 0% Interest loans (Up to 10x of basic salary) *

* Quantum is based on individual performance and depending on each case

Responsibilities:

• Must be able to maintain full set of accounts
• Help and manage an accounts department of 15 staffs Preparation of financial, budgets and statements
• Cash flow planning and management
• Credit control, risk management and treasury functions
• Ensure compliance with Company policies and internal and external compliance
• Should have experience in Payroll workings and HR Reports.
• Report on the financial implications of key operational decisions
• Any other duties as and when assigned

Requirements:

• Possess degree in Finance and/or Accountancy with at least 5 years in similar capacity
• Ability to work independently and under pressure
• Excellent communication and interpersonal skill
• Strong leadership and organizational capabilities
• Responsible, meticulous, self-motivated and committed to meet deadlines
• Competent with Financial and Microsoft software
• Able to work in Loyang vicinity and on alternate Sat.
• Payroll and HR experience will be an advantage

Job description:

• Develop account strategies to meet sales growth & profitability targets.

• Develop new business through hunting, network etc. to create new customer or expand existing customer by offering more width and deep of product range such as a one stop service chain.

• Advise, propose and recommend effective solutions for the product; meeting customers’ needs & requirements.

• Actively participate in proposal preparation and presentation; pricing analysis and contract negotiation to ensure successful and profitable completion of projects.

• Understand purchasing trend of assigned customer to provide forecast for plant to allocate resources in planning as well as yearly budgeting.

• Gather customers’ insight and market intelligence to assist business teams to win projects; countering competitors’ strategies.

• Provide quality after-sales service; including but not limited to technical problem advisory.

• Provide value- add service to customers through the proposal of alternatives, cost savings and any other information required.

• Ensure meeting billing and booking revenue on a yearly and monthly basis of assigned customer; anticipate sales movement for any short fall in revenue and proactively drive for billing/booking before close of month/year.

• Responsible for receivables collection to improve cash flow of company through follow up with customer for overdue payment. 

• Any other duties assigned by superior and / or management.

Requirements:

• Minimum Diploma in Engineering.

• Technical Qualification in Precision Engineering.

• Minimum 5 years in similar capacity in the same industry.

• Market intelligence in similar industry. Sales & marketing strategies. Strong technical understanding in Metal Stamping, Tool Making, Machining processes and costing.

Our client is a mid-sized statutory/government-linked organisation in Singapore. They are looking for a senior HR leader to head their HR function.

Key Responsibilities

• Lead the full spectrum of HR strategies covering talent acquisition, onboarding, L&D, retention, and employee relations
• Develop and implement HR policies, performance appraisal frameworks, and employee handbooks
• Build competitive Reward & Recognition programmes to retain top talent
• Oversee accurate payroll processing and CPF contributions
• Handle grievances, dispute resolution, and collective bargaining where applicable
• Drive HR digitalisation and process improvement initiatives
• Ensure compliance with Singapore employment laws and regulations
• Partner with external stakeholders to build talent and intern pipelines
• Support leadership in employee engagement, wellness, and culture-building initiatives

Requirements

• Degree in Human Resources Management, Business, or related discipline
• Minimum 8 years of relevant HR experience with supervisory responsibilities
• Strong knowledge of HR principles, practices, and Singapore employment law
• People-centric, collaborative, and able to engage effectively at all levels
• Able to multitask and deliver under tight deadlines
• Proficient in HR systems and Microsoft Office (Word, PowerPoint, Excel)

The Incident Manager will be responsible for managing and coordinating all migration-related incidents during and after application cutover activities. The role ensures timely resolution, stakeholder communication, and operational stability throughout the migration lifecycle. Backup Change Manager.

Key Responsibilities

• Track, manage, and coordinate migration-related incidents during cutover and post-migration phases.
• Act as the central point of coordination for ongoing issues, escalations, and resolution tracking.
• Facilitate incident triage calls with technical teams, vendors, and client stakeholders.
• Monitor incident progress and ensure timely updates are communicated until closure.
• Maintain incident logs, action trackers, and status reporting dashboards.
• Escalate critical issues appropriately to ensure service restoration within agreed timelines.
• Coordinate root cause analysis and post-incident review activities.
• Provide regular operational updates to project leadership and stakeholders.
• Support stabilization activities during hypercare periods following migration.
• Provide backup support for Change Management activities during heavy pre-migration periods.

Required Skills & Experience

• Strong understanding of ITIL Incident Management processes.
• Experience managing incidents in enterprise IT or migration environments.
• Excellent coordination, communication, and stakeholder management skills.
• Ability to manage high-severity incidents under pressure.
• Familiarity with ITSM tools such as ServiceNow or equivalent.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• ITIL Foundation certification or equivalent.
• Experience supporting migration cutovers or large-scale infrastructure/application transitions.

Knowledge of operationalsupport and service restoration processes

Job Purpose

Steer complex EPC/EPCM projects through all phases—front‑end engineering (FEED), detailed design, procurement, construction and commissioning—while safeguarding schedule, budget and quality.

Key Accountabilities

1. Project Planning & Mobilization

• Lead development of FEED deliverables: Basis of Design, PEP (Project Execution Plan), PSSR (Pre‑Start Safety Review).
• Establish WBS, RACI matrix and master schedule (integrated across design, procurement, site).
• Onboard consultants, vendors and key subcontractors; ensure contract terms align with scope and risk allocation.

2. Execution & Performance Monitoring

• Coordinate internal and external interfaces: technical disciplines, construction, logistics, client teams.
• Chair weekly progress meetings, oversee action‑item closure, track Earned Value and schedule variance.
• Manage budget forecasting: monthly cost‑to‑complete, estimate at completion (EAC) and change‑order management.

3. Quality, HSE & Compliance

• Verify that QA/QC plans, inspection and test plans (ITPs) and non‑conformance reports (NCRs) are implemented.
• Monitor HSE KPIs to ensure site compliance with Permit‑to‑Work and WSH regulations.

4. Stakeholder & Client Management

• Serve as primary client interface: attend design reviews, variation meetings and management of change (MOC) workshops.
• Maintain high client satisfaction (≥ 8/10), manage expectations and resolve escalations

Qualifications & Experience

• B.Eng or BSc in Engineering/Construction Management; PMP or equivalent certification preferred.
• 10+ years in EPC/EPCM project delivery with at least 3 years as lead PM on multi‑discipline projects.
• Hands‑on experience in FEED, HAZOP (Hazard and Operability study) facilitation and commissioning.

Core Competencies

• Robust planning & scheduling skills (MS Project).
• Analytical mindset with strong commercial and contractual awareness.
• Highly effective communicator, adept at building cross‑functional alignment.
• Negotiate scope changes and manage high-stakes client communication.

Fleek TCM is a beauty salon located at Jurong west.

We offer a huge variety of hair services & other beauty services such as facial and TCM treatments. We require new enthusiastic candidate who are not only outgoing but also a competent team player in order to work with other associates to promote wide variety of beauty packages and services to our customers.

We are looking for Full Time position as follows:

1) Beautician

2) Beauty Consultant

3) Sales Manager

4) Hairstylist

5) Senior Hairstylist

Basic salary + Commission

Basic requirements:

-Consultant experience needed for managerial roles otherwise beauty industry experience

- 6 days work week
- Other ad-hoc duties instructed by the manager
- Promote wide range of services and packages
- Excellent customer service and communication
- Hardworking and team cooperation
- Able to commute well with peers / a team player
- Able to speak basic Chinese and English to maintain good after-sales relationship with different racial clients. (Most clients speak English and Chinese only)
- Strong negotiation and selling skills, well groomed and presentable.
- Independent and self-motivated

- Beauty / Facial knowledge
- Hair Service knowledge: cutting, designing, re bonding, coloring, hair treatments, washing and etc

- Must hit personal sales target and group targets
- Prefer Chinese candidate as mostly our customer are chinese speaking.

Project Manager

Work Location: Changi

Project Office at 33 Maude Rd, Singapore 208344 (Lavender area)

Working days: 5.5 days 8am to 5pm, alt sat full day

Salary: $8000 to $13000 (depends on experience)

Requirement

• Masters/Degree in Civil & Engineering or equivalent, recognized universities under the BCA is a plus.
• Minimum 10 years of Experience.
• Experience in Civil Works, Dredging, revetment, construction of pier/wharf.
• Proficient in Microsoft Office, MS Project, Primavera and AutoCAD.

Job scope

• Carry out project planning, scheduling, cost control, good documentation system and project management.
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
• Responsible to participate in the contract review to evaluate company’s capability to fulfil contract order requirements that include involvement in the tender clarification meeting with the prospective client.
• Ensure that all aspects meet the government regulations and standards, including safety of works, inspections and testing of equipment and machinery, training needs of staff.
• Control and monitor work progress and ensure work quality.
• Oversee the effective management of project activities to assure timely delivery and low wastage.
• Overall planning and controlling of the cost of project execution.
• Manage and lead a group of engineers and construction managers.
• Overall co-ordination of the work progress of large and complex projects.
• Co-ordination with other departments on issues affecting project work.
• Liaise with government/statutory authorities, consultants, clients, suppliers etc.
• Provide timely project progress reporting to management.
• Attending project execution meetings.
• Responsible for application for the required consent / permits from the relevant statutory board or regulatory body – e.g. Port Singapore Authority (PSA), ministry of manpower.
• Detect project problems and ensure effective corrective measures are executed.
• Other ad-hoc duties required to carry out.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Description & Requirements

The Orchard Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -

Assistant Manager Front Office

The Assistant Manager shall assist the Duty Manager to run the department to ensure a smooth operation at all times.

He/she shall assist in the daily running of the department in line with the company's expectations, maintaining high standards and at the same time, be wary of the business environment and adjust accordingly when needed. 

He/she shall also be assigned to overlook associates on work procedures and paperwork and ensure that the counter and lobby are always kept cleared and guests are well taken care of.

Reporting to the Front Office Managers and the incumbent will be responsible to:-

Operations

• Be well-versed in the Front Office operational procedures & PMS and guests key card system software.

• Ensure room categories are balanced.

• Control rooms situation at the desk and giving clear direction to associate on rooms.

• Supervise Guest Service Executive jobs and procedures.

• Perform weekly night shift duties when needed.

• Cover Group Coordinator and Guests Relations duties when needed.

Administration

• Ensure reception traces a resolved during shift. 

• Participate actively in daily briefings to ensure essential information are relayed to the team members.

• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections.

• Ensure all groups resumes are read through and understood, and group rooms blocked according.

Lobby Service

• Conduct regular lobby walks to establish rapport with in-house guests.

• Ensure guests are attended to and queue managed accordingly together with the Duty Manager.

• Analyse and response to guests’ needs accordingly and report major feedback to Duty Manager. 

• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up.

• Manage and improve guest reviews score.

Staff Training & Development

• Participate actively on new colleagues training (shadow system) based on induction program.

• Ensure grooming standards of all associates.

• Ensure Guest Service Executives are aware of SOPs and remind if necessary.

Control

• Ensure proper understanding of Cashier closure procedures.

• Ensure proper control measure is in place to check associates closing paperwork.
  

Cash Floats

• Ensure cash float agreement is read and understood.

• Ensure associates floats’ are counted prior and after their shift.

Requirements:-

• Diploma in Hotel Management or equivalent

• At least 2 years in similar position or equivalent capacity in Hotel Industry

• Good organizational skills, ability to prioritize workload and handle pressure

• Good leadership with strong interpersonal and communication skills

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements