Total 9 Manager job vacancies in Perak

The Sales Manager reports to Sales & Marketing Director. He or She will use extensive knowledge in the chemical sector and its application on dry mortar products to sell white cement to the company’s existing and new client. The incumbent will work closely with customers on new product applications covering both wall and floor segment. Other responsibilities include maintaining extensive knowledge of dry mortars, functional applications, building up of cost structure and revenue stream that appeals market requirement, converting grey to white based where technical expertise may be required to fit the client’s needs including in-house client, SCI. To be successful the incumbent should possess an in-depth knowledge of the company’s products features and should be able to relate this knowledge in a way that is understandable to customers. He or She should be driven to achieve sales goals and should have excellent sales and customer service skills.

Roles and Responsibilities

• Preparing and developing technical presentations to explain our company’s products to customers.
• Discussing formulation and compliance requirement with customers and their technical team.
• Collaborating with sales back office to understand customers requirement and provide sales support.
• Generating high quality sales leads, follow up after initial contact. Securing and renewing orders, negotiating prices, completing sales and arranging deliveries.
• Compiling from voices of customers, channel to relevant sub-committee meetings technical product modification to meet customers on-going needs.
• Helping customers who encounter problems with their products (and applications at site) recommending solutions to rectify either with improve product formulation or improve work applications at site.
• Soliciting and logging customer feedback and evaluating them to crate new business opportunities with other customers. (Find the gap then fill the gap with solutions to leverage on current business model).

Role Requirement:

• Bachelor's Degree or Diploma in Business, Marketing, Engineering, Building Materials or a related field.
• Minimum 7 years of experience in technical sales, preferably in the building materials industry.
• Proven experience in sales management, business development, and achieving sales targets.
• Strong communication, negotiation, and presentation skills.
• Well-connected within the building materials industry and able to build and maintain strong customer relationships.
• Self-motivated, results-oriented, and capable of leading a sales team.
• Willing to travel as required for customer visits and business development

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture

Job Scope :

• Good management skills and leadership virtue
• Proactive and can work under pressure
• Result driven and focus at main task
• Oversee the day-to-day operation of the Academic Department and supervise the academic staff
• Ensure staff involved in training, assessment an internal verification have access to and regularly participate in activities for continuous improvement
• Ensure sufficient and effective support is available for confirming decisions of new and inexperienced lecturers and internal verifiers
• Ensure students' projects and prepared practical work are forwarded on time
• Ensure any corrective actions required by external verifier are implemented within the agreed time scales
• Knowledge in automotive industry is an added advantage
• Well verse in English and Bahasa Malaysia
• Minimum Diploma in any fields. 05 years experience in managing staff

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Skop Kerja:

• Kemahiran pengurusan yang baik dan nilai kepimpinan yang tinggi
• Proaktif dan boleh bekerja di bawah tekanan
• Berorientasikan hasil dan fokus pada tugas utama
• Mengawasi operasi harian Jabatan Akademik dan menyelia kakitangan akademik
• Memastikan kakitangan yang terlibat dalam latihan, penilaian dan pengesahan dalaman mempunyai akses dan kerap menyertai aktiviti untuk penambahbaikan berterusan.
• Memastikan sokongan yang mencukupi dan berkesan tersedia untuk mengesahkan keputusan pensyarah baharu dan tidak berpengalaman serta pengesah dalaman
• Memastikan projek pelajar dan kerja amali yang disediakan dihantar tepat pada masanya
• Memastikan sebarang tindakan pembetulan yang diperlukan oleh pengesah luaran dilaksanakan dalam jangka masa yang dipersetujui
• Pengetahuan dalam industri automotif adalah satu kelebihan tambahan
• Well verse in English and Bahasa Malaysia
• Minimum Diploma dalam apa jua bidang. 05 tahun pengalaman dalam menguruskan kakitangan

Faedah & Kebaikan

• Cuti peribadi
• Budaya terbuka
• Peluang pembangunan peribadi

工作範圍：

• 良好的管理技能和領導才能
• 積極主動，能夠承受壓力
• 結果導向，專注於主要任務
• 負責學術部門的日常運作並監督學術人員。
• 確保參與培訓、評估和內部核查的工作人員能夠取得並定期參與持續改進活動。
• 確保為新任和經驗不足的講師以及內部審核人員提供充分有效的支持，以確認其決定。
• 確保學生的專案和準備好的實務作業按時提交
• 確保外部核查機構要求的任何糾正措施均在約定時限內得到落實。
• 具備汽車產業知識者優先考慮
• 精通英語和馬來語
• 最低學歷要求為大專或以上，專業不限。五年以上員工管理經驗。

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

主要職責

客戶服務管理

• 領導和管理售後支援團隊，提供優質的客戶服務。
• 處理升級的客戶投訴，並確保及時解決。
• 監測客戶滿意度並實施改善措施。
• 建立長期的客戶關係，以提高客戶忠誠度和留存率。

服務營運

• 監督維修、保養、保固和退貨（RMA）流程。
• 確保服務請求在約定的服務等級協定（SLA）範圍內完成。
• 制定和改善售後服務政策、流程和工作流程。
• 監控服務週轉時間（TAT）和生產效率。

保固和技術支援

• 管理保固索賠
• 與技術支援團隊協調進行產品故障排除和維修。
• 分析反覆出現的技術問題並提出糾正措施建議。

零售店支持

• 為零售據點提供售後服務流程和客戶問題解決方案支援。
• 與門市經理協調，確保服務標準的一致性。
• 監控多家零售網點的服務績效。
• 確保服務櫃檯人員配備充足，設備齊全。

庫存和備件管理

• 管理備件庫存，確保供應充足。
• 與採購部門和供應商協調庫存補貨事宜。
• 在保持服務效率的同時，最大限度地減少過時庫存。

跨職能協作

• 與銷售、零售營運、物流、採購和技術團隊緊密合作。
• 必要時協調產品召回和服務活動。
• 將客戶回饋提供給產品管理和供應商，以提高產品品質。

福利待遇

• 津貼（旅費、交通費等）
• 個人發展機會
• 有薪培訓和發展

Tanggungjawab Utama

Pengurusan Khidmat Pelanggan

• Memimpin dan mengurus pasukan sokongan selepas jualan untuk memberikan perkhidmatan pelanggan yang cemerlang.
• Menangani aduan pelanggan yang meningkat dan memastikan penyelesaiannya tepat pada masanya.
• Memantau kepuasan pelanggan dan melaksanakan inisiatif penambahbaikan.
• Bina hubungan pelanggan jangka panjang untuk meningkatkan kesetiaan dan pengekalan pelanggan.

Operasi Perkhidmatan

• Menyelia proses pembaikan, penyelenggaraan, jaminan dan pemulangan (RMA).
• Memastikan permintaan perkhidmatan diselesaikan dalam perjanjian tahap perkhidmatan (SLA) yang dipersetujui.
• Membangun dan menambah baik dasar, prosedur dan aliran kerja perkhidmatan selepas jualan.
• Pantau masa pemulihan perkhidmatan (TAT) dan produktiviti.

Waranti & Sokongan Teknikal

• Urus tuntutan jaminan
• Berkoordinasi dengan pasukan sokongan teknikal mengenai penyelesaian masalah dan pembaikan produk.
• Menganalisis isu teknikal yang berulang dan mencadangkan tindakan pembetulan.

Sokongan Kedai Runcit

• Menyokong kedai runcit dengan proses perkhidmatan selepas jualan dan penyelesaian isu pelanggan.
• Berkoordinasi dengan pengurus kedai untuk memastikan piawaian perkhidmatan yang konsisten.
• Pantau prestasi perkhidmatan merentasi pelbagai cawangan runcit.
• Pastikan kaunter perkhidmatan mempunyai kakitangan dan kelengkapan yang mencukupi.

Pengurusan Inventori & Alat Ganti

• Mengurus inventori alat ganti untuk memastikan ketersediaan.
• Menyelaras pengisian semula stok dengan pihak perolehan dan pembekal.
• Kurangkan inventori usang sambil mengekalkan kecekapan perkhidmatan.

Kerjasama Rentas Fungsi

• Bekerja rapat dengan pasukan Jualan, Operasi Runcit, Logistik, Perolehan dan Teknikal.
• Menyelaras penarikan balik produk dan kempen perkhidmatan apabila diperlukan.
• Memberi maklum balas pelanggan kepada pihak pengurusan produk dan vendor untuk meningkatkan kualiti produk.

Faedah & Kebaikan

• Elaun (upah perjalanan, pengangkutan, dll.)
• Peluang pembangunan peribadi
• Latihan dan pembangunan berbayar

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

Job Requirements:

Education

• Bachelor's degree in Business Administration, Engineering, IT, Marketing, or a related field.
• A master's degree is an advantage.

Experience

• 5–8 years of experience in after-sales service, customer service, or service operations.
• At least 3-5 years in a managerial or supervisory role.

Skills

• Strong leadership and team management skills.
• Excellent customer service and relationship management.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Negotiation and conflict resolution skills.
• Good analytical and reporting capabilities.
• Budget planning and cost management.
• Proficiency in Microsoft Office and ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
• Ability to work under pressure and manage multiple priorities.

Key Competencies

• Customer-focused mindset
• Leadership
• Strategic thinking
• Results-oriented
• Time management
• Process improvement
• Attention to detail
• Adaptability
• Collaboration
• Accountability

Key Performance Indicators (KPIs)

• Customer Satisfaction Score (CSAT)
• Customer retention rate
• Service response time
• First-time fix rate
• Warranty claim turnaround time
• Service revenue growth
• Complaint resolution time
• Team productivity
• Service cost efficiency

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

COMPANY OVERVIEW

Our client is a well established company (in business for more than 20 years) in the field of car dealers and is seeking an experienced Financial Controller to join their team. The Financial Controller will be responsible for managing financial accounting and reporting, budgeting, and financial analysis. The successful candidate will have strong leadership skills, attention to detail, and excellent communication skills.

Responsibilities:

• Oversee all financial accounting and reporting activities, including month-end and year-end closing
• Ensure accurate and timely financial statements and reports
• Develop and manage financial budgets and forecasts
• Perform financial analysis to identify trends and variances and provide recommendations to management
• Collaborate with other departments to ensure effective financial planning and analysis
• Manage the company's financial risk and ensure compliance with financial regulations and standards Develop and maintain relationships with external auditors, banks, and other financial institutions
• Manage the accounting team and provide leadership and guidance to ensure high performance and professional development
• Stay up-to-date with industry trends and best practices in financial accounting and reporting
• Perform other duties as assigned by the CEO

Requirements:

• Bachelor's degree in Accounting, Finance, or a related field
• CPA or CMA certification preferred
• Proven work experience as a Financial Controller or similar role
• Strong knowledge of financial accounting principles and practices
• Excellent analytical and problem-solving skills Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Strong leadership and management skills
• Ability to manage multiple projects and priorities o Proficient in Microsoft Excel and other financial software

Perks & Benefits

• Annual leave in accordance with Labour Law
• Personal development opportunities
• Salary will commensurate with experiences

Interviews will be conducted at F.E.A. FRISCO SDN BHD, No. 16A Jalan Medan Bendahara Satu, 31650 Ipoh, Perak.

Tel: 05-2428173 / 05-2438173