Total 239 Manager job vacancies in Cranbourne East

Lead end-to-end delivery and support of enterprise banking technology platforms across Mainframe z/OS, Java applications, SAP-integrated systems and ETL/data processing environments.

Manage production stability, incident resolution, problem management, change/release management and SLA governance for business-critical financial applications.

Coordinate platform transformation, data centre migration, legacy modernization and integration initiatives across multi-technology environments.

Oversee batch processing, data pipelines, upstream/downstream interfaces and application dependencies supporting payments, settlements and financial reporting.

Drive technical governance across infrastructure, application, database, vendor and support teams to ensure secure and reliable service delivery.

Lead major incident management, DR/BCP execution, audit compliance, ITGC controls and operational risk mitigation for regulated banking systems.

Manage global technical teams, delivery roadmaps, automation initiatives, KPI reporting and continuous improvement to enhance platform availability and operational efficiency.

Role Overview

The Project Manager is responsible for driving initiatives that enhance warehouse operations through improved workflow efficiency, operational accuracy, and cost optimization. This role will lead projects focused on transitioning warehouse operations toward automation and intelligent systems, including the implementation of robotics, automated solutions, and AI-driven technologies.

The incumbent will play a key role in managing end-to-end projects that transform the warehouse into a more efficient, scalable, and data-driven environment.

Key Responsibilities

Project Management & Execution

• Lead end-to-end execution of warehouse improvement and automation projects, from planning through implementation and post-go-live optimization.
• Define project scope, objectives, timelines, budgets, and deliverables.
• Manage project risks, issues, and dependencies to ensure successful delivery.
• Coordinate cross-functional teams including Operations, Engineering, IT, and external vendors.

Process Improvement & Operational Efficiency

• Analyze existing warehouse workflows and identify opportunities to improve productivity, accuracy, and cost-effectiveness.
• Drive continuous improvement initiatives.
• Establish and track key performance indicators (KPIs) to measure operational performance and project success.

Warehouse Automation Initiatives

• Support the evaluation and implementation of warehouse automation technologies, including: Robotics solutions, Automated Storage and Retrieval Systems (AS/RS)Automated Guided Vehicles (AGVs) / Autonomous Mobile Robots (AMRs)
• Manage vendor engagement, solution design, testing, and deployment.
• Oversee pilot programs and support scaling of successful automation solutions.

AI & Data-Driven Optimization

• Collaborate with IT and data teams to implement AI-driven solutions within warehouse operations.
• Support initiatives in: Demand forecasting, Inventory optimization, Predictive maintenance
• Ensure alignment between business needs and technology implementations.

Systems Integration & Technology Collaboration

• Work closely with IT teams to ensure seamless integration between Warehouse Management Systems (WMS), ERP systems, and automation technologies.
• Support data flow and reporting requirements to enable real-time decision-making.

Change Management & Adoption

• Support change management efforts to ensure smooth adoption of new technologies and processes.
• Develop training plans and materials for warehouse teams.
• Promote a culture of innovation, continuous improvement, and digital adoption.

Qualifications & Experience

• Bachelor’s degree in Engineering, Supply Chain, Operations Management, or a related field.
• 5–8 years of experience in project management, warehouse operations, or supply chain transformation.
• Proven experience managing cross-functional projects, preferably in automation or process improvement.
• Exposure to warehouse automation technologies or digital transformation initiatives is an advantage.

Skills & Competencies

• Strong project management and organizational skills.
• Analytical mindset with strong problem-solving capabilities.
• Good understanding of warehouse operations and supply chain processes.
• Effective stakeholder management and communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Interest in emerging technologies, automation, and AI applications.

Role Objective

The Assistant Manager / Manager leads DOT's impact evaluation efforts to strengthen intervention measures and program enhancement.

Main deliverables for role:

• Design and implement M&E activities for all client facing projects/ programs run in the organisation; and
• Support program leads/ managers with collection and analysis of data in relation to the progress of their projects;

This person will also support the CEO to interface with various stakeholders where necessary and be a key team member when setting and evaluating grant KPIs, and work closely with the Fundraising department to ensure relevant data points are captured.

Main Responsibilities:

1) Monitoring & Evaluation

• Responsible for providing strategic inputs to the management to ensure the organization maintains its course to fulfil its mission. This includes:
• Developing and strengthening indicator criteria, monitoring strategy, inspection and evaluation procedures on ongoing and new projects/programs with Funders.
• Ensuring consistent data collection in order to track expenditures progress towards achieving the project/ program output, measuring KPIs for funded/ non-funded programs.
• Working closely with the operations team to ensure smooth implementation of Family Stoplight
• Monitor the sustainability of all project/ program KPIs, closely supporting Fundraising and Operations Departments with the reporting of these results
• Provide high quality, and timely input/ feedback to management on key projects/ programs’ progress and outcomes of activities
• Identifying bottlenecks through regular measurement activities and suggest mitigation strategies to improve the efficiency and effectiveness of the projects/ programs
• Participate in annual project/ strategic reviews and planning workshops and assist in
• Preparing relevant reports and highlighting risks and issues, where necessary
• Designing and implementing the M&E activities of all new projects
• Assist the project leads in preparing Quarterly/ Annual reports on the progress of these projects/programs
• Assist in coordinating across the available components of the various programs to ensure effective implementation of M&E efforts.  Assist the team with M&E tools and in supporting them in their use;
• Ensure the monitoring and evaluation efforts are translated to communication pieces to relevant stakeholders (internal and external). Work closely with the Financial Controller (FC) to monitor the activities being carried out to meet its objectives and provide suggestions on how to improve based on the analytics, wherever appropriate.
• Provide the impact evaluation findings to the Programs and Impact Committee / Board and is a key enabler to strengthen intervention measures and enhance thought leadership in the social service sector.

2) Salesforce

• To support the program and operations team in ensuring the integrity of information in Salesforce platform including the management and maintenance of said information.
• Ensure dashboards for KPIs are being updated in a timely manner, including ensuring parameters for additional criteria are included in the configuration of the platform.

3)     Running Funded Programmes 

• Ensure all necessary MOUs with external parties (e.g. MSF or Corporate Donors) are in place and are updated to ensure seamless execution of agreed timelines, deliverables and KPIs.
• Oversee and ensure smooth running of the entire projects, which includes:
• Assessing the needs of a project, and if necessary, building and training a skilled team to ensure KPIs can be met;
• Refining (if necessary) SOP to ensure all stakeholders are clear on the processes, requirements and KPIs to be achieved for the programmes;
• Completing necessary reporting to ensure momentum of study and surface any challenges or resourcing needs as needed.
• Support research efforts in data gathering exercises, including but not limited to, data extraction, conducting surveys and interviews, and facilitating focus group discussions.
• Participate in relevant meetings with external partners e.g. funders, MSF etc. where needed

4) General

• Assist Fundraising Team in preparing Grant / Funding impact reports with impact outcomes from specifically funded programmes
• Organize and conduct training on M&E tools for staff/ beneficiaries/ any relevant stakeholders;
• Share learnings with other partners when the need arises and be a DOT spokesperson at relevant events

Our client is a global technology leader known for its innovative digital products, data-driven culture, and large-scale consumer platforms used by millions worldwide. They are seeking an experienced Marketing Manager to drive product adoption, customer engagement, and strategic growth initiatives across regional markets.

This is a fixed-term contract, ending on 5 February 2027.

Responsibilities

• Develop and execute product marketing and go-to-market strategies to drive user acquisition, engagement, retention, and product adoption.
• Partner with cross-functional teams including Product, Sales, Operations, Analytics, and Regional Marketing to align business objectives and marketing priorities.
• Act as the subject matter expert for assigned products and features, providing market insights, competitive analysis, and customer feedback to influence product development.
• Define product positioning, value propositions, messaging frameworks, and content strategies across multiple marketing channels.
• Lead medium to large-scale integrated marketing campaigns, measuring performance and optimizing outcomes through data-driven insights.
• Conduct market research and customer analysis to identify growth opportunities, user needs, and emerging industry trends.
• Develop and track key business and marketing metrics to evaluate campaign effectiveness, product performance, and market opportunities.
• Advocate for customer needs and user experience improvements by partnering closely with product and research teams.

Requirements

• 7 years of experience in Product Marketing, Lifecycle Marketing, Growth Marketing, Go-to-Market Strategy, technology, digital, internet, or consumer product environments.
• Demonstrated expertise in customer lifecycle marketing, CRM, retention strategies, and churn prevention, with experience managing end-to-end customer engagement initiatives.
• Strong stakeholder management and influencing skills, with the ability to align and drive decisions across cross-functional teams, senior leadership, and global stakeholders.
• Proven experience managing complex projects and coordinating multiple workstreams across regions, time zones, and diverse functional teams.
• Strong analytical and strategic thinking abilities, with experience leveraging data and customer insights to drive business decisions, optimize marketing performance, and prioritize competing initiatives.
• Excellent communication, storytelling, campaign management, and product positioning skills, with the ability to develop compelling messaging and marketing strategies.
• Ability to navigate ambiguity, balance competing business priorities, and make effective trade-offs in a fast-paced, resource-constrained environment while delivering results within tight deadlines.
• Proven track record of leading cross-functional collaboration and executing integrated marketing programs that drive customer engagement, product adoption, retention, and business growth.

Our client is a leading global technology company at the forefront of artificial intelligence, digital innovation, and large-scale platform development. As part of its continued investment in AI transformation, the organization is seeking a Technical Program Manager who can bridge business needs and technology execution, driving the adoption of AI-powered solutions across regional teams.

This is a 1-year contract.

Overview

The Technical Program Manager will lead AI transformation initiatives across APAC business teams, helping to identify opportunities where AI can improve productivity, streamline workflows, and enhance decision-making.

Responsibilities

• Lead end-to-end AI transformation programs from requirements gathering through implementation and adoption.
• Partner with business teams to identify workflow challenges and opportunities for AI-driven improvements.
• Translate business requirements into clear technical specifications and actionable program plans.
• Collaborate with Product and Engineering teams on feature prioritization, enhancements, bug resolution, and roadmap alignment.
• Drive change management, user enablement, and adoption of AI-powered tools and workflows.
• Establish feedback loops, monitor adoption metrics, and identify opportunities for continuous improvement.
• Serve as the primary APAC point of contact for AI transformation initiatives and stakeholder management.

Requirements

• 2+ years of experience in Technical Program Management, Program Management, or a related role leading cross-functional initiatives.
• Experience leading AI, automation, digital transformation, or process improvement initiatives, preferably for non-engineering teams
• Familiarity with AI technologies, including LLMs, workflow automation, AI productivity tools, or related solutions.
• Proven experience driving strategic programs from planning through execution and adoption.
• Strong understanding of product development processes, including requirements gathering, roadmap discussions, feature prioritization, and bug management.
• Ability to identify adoption barriers and distinguish between process, user, and product-related challenges.
• Excellent stakeholder management and communication skills with both technical and non-technical audiences.
• Experience working across APAC markets and geographically distributed teams is preferred.

Job Summary

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.

Mandatory Skill-set

• Degree in Information Technology, Information Systems or Computer Science;
• At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management;
• Must have experience in IT System Operations & Maintenance (O&M);
• Must have hands-on knowledge and application of ITIL framework;
• Proven team leadership and stakeholder management skills;
• Experience in managing SLAs, vendors, and service performance;
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability;
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Desired Skill-set

• SCRUM, ITIL and PMP certifications are an added advantage.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture; 
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards; 
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities; 
• Maintain accurate IT asset tracking, documentation, and audit-ready records; 
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality; 
• Monitor SLAs and service performance, driving continuous improvement initiatives; 
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

SPACElogicis a young & dynamic organisation that specialises in interiors, permanentexhibits & displays, signage & environmental graphics and event &exhibition projects. Our key clients include Maybank, DBS, UOB, RestaurantBrands International, Mandai Bird Paradise, ArtScience Museum,Singapore Art Museum, National Gallery Singapore, Science Centre Singapore, andmore!

We are looking for a committed and competent professionalwho can work independently to join us for the following position.

Contracts Manager

Responsibilities:

• Review tender contract requirements
• Prepare tender bidding responses, cost spreadsheets and profitability analysis
• Work closely with Project Managers to lead end-to-end tender processes, from strategy formulation to final submission
• Drive tender strategy development to ensure submissions are commercially robust, competitive, and aligned with the company’s positioning and long-term vision
• Lead continuous improvement initiatives to enhance tender processes, standardisation, and win probability (hit rate)
• Lead and guide the Project QS team on contractual claims to protect commercial interest and ensure healthy cash flow
• Develop and maintain standard contracts aligned with corporate objectives
• Review all contract terms to ensure compliance with legal, regulatory, and company policies
• Manage contract execution, modifications, and audits
• Analyse contractual risks and lead negotiations including addendums and variations
• Provide expertise on cost, contractual issues, procurement strategies, and dispute resolution
• Build strong rapport with colleagues across departments.
• Oversee training, development, and performance appraisal for the Contracts team.
• Lead efforts to improve tender hit rates, productivity, and work processes.
• Conduct briefings and ensure project scope clarity across team members.
• Ensure proper documentation and file management of all project records.

Exhibition / Thematic ProjectResponsibilities

• Prepare cost estimates for exhibition fabrication, showcases, graphics, scenic works and interactive installations
• Coordinate with design and production teams to evaluate fabrication methods and materials
• Source quotations from specialist vendors including AV, lighting, graphics and multimedia suppliers
• Monitor fabrication and installation costs for temporary or permanent exhibitions

Requirements:

• Diploma or Degree in Quantity Surveying, Building or Civil Engineering
• 7–9 years of relevant experience in contract management, preferably in interior fit‑out or exhibitions.
• Good interpersonal & leadership qualities
• Experience in events/exhibitions/museum/gallery/thematic works projects will be of massive advantage 
• Good communication & writing skills
• Independent, positive attitude, strong sense of responsibility

Skills:

• Proficient in all Microsoft Office application
• Proficient in PlanSwift, Adobe Acrobat
• Proficient in BIM (Bonus)
• Strong interpersonal, communication and copywriting
• Conflict-management and problem-solving abilities
• Interest in the interior / exhibition industry (Bonus)

This role is a senior level position in the Custody business reporting to Core Product Head/Global Custody and will be responsible for managing overall core product offering. The role will entail setting and execution of strategy, budgetary management, global oversight of Custody Product Program, Product enhancements and Pricing management etc.

This role will also involve close partnership with other products in Investor Services i.e. Fund Administration, FX & Agency Securities lending to provide seamless integration of Global Custody offering with these partner businesses.

Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life cycles in coordination with the broader Product Management team. The candidate will be responsible for driving key product priorities including product strategy, financials, innovation, controls & governance and talent. The individual works closely with partners across the globe including Coverage teams, country Investor Services heads, Operations and Technology to jointly achieve key goals of the business.

What you’ll do

Own and execute the go-forward vision and strategy for Global Custody (both traditional and new asset classes) working closely with key global stakeholders. Key focus areas include processing risk reduction, improving the client experience, driving efficiency gains including via adoption and leveraging Artificial Intelligence models and commercial growth.

• Establish an optimized Global Custody Operating Model across various hubs, partnering with various stakeholders including operations and technology to deliver a globally consistent service delivery and best-in-class cutoffs across markets – with a particular focus on global clients.

• Manage strategic program roadmap, development, launch, and marketing to gain maximum benefit from each product

• Lead innovation (including in the space of Digital Assets and leveraging cutting edge technology like AI) by working with external partners/alliances to develop products, manage ongoing relationships, exercise control over resources, policy formation, and planning, and prepare agreements

• Drive Commercialization to deliver financial results and build shareholder value

• Supervise day-to-day product management for core products in Global Custody such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results

• Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve status as a partner to Citi clients - seeking to capitalize on the existing strengths of our custody business and proprietary branch network.

• Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create advanced set of solutions

• Direct and oversee aspects of program life cycle management including market demands, technology trends, and the competitive field

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we’ll need from you

• Experience of working in a Global Custody role within a regulated Financial Services company, ideally in Investor Services domain. Some expertise in Credit Risk and liquidity usage would be helpful but not essential.

• Demonstrated ability to lead change, with a balanced risk management mindset, across Product, Operations, Technology and Client partner groups.

• Strong collaboration skills and ability to work closely with stakeholders in the business. 

• Demonstrated problem-solving and decision-making skills without direct management oversight to deliver business results

• Exposure to Artificial Intelligence models and demonstrated ability of adapt to newer technologies and leveraging them to improve productivity and quality of output

• Self-starter, with an intellectual curiosity for how Financial Services works.

• Excellent communicator, written and verbal, with the gravitas to manage regulators, clients, boards as well as senior Citi management

• Comfortable navigating ambiguity, coming to terms with and bringing order to an at times fragmented technological, organizational and operational landscape.

Sales Manager in a our company is responsible for driving sales growth through sourcing new customers, managing existing client accounts,

This role focuses on buying and selling goods negotiating pricing, managing supplier relationships to the supplier.

Key Responsibilities

• Develop and execute sales strategies to increase revenue and market share.
• Identify and secure new business opportunities (B2B clients, distributors, retailers).
• Maintain strong relationships with existing clients to ensure repeat business.
• Source products and coordinate with suppliers (local and overseas).
• Negotiate pricing, contracts, and payment terms with customers and suppliers.
• Monitor market trends, competitor activities, and customer demands.
• Prepare sales forecasts, reports, and budgets.
• Coordinate with logistics and operations teams to ensure smooth delivery.
• Manage inventory levels and ensure product availability.
• Lead and supervise the sales team, including training and performance monitoring.
• Handle customer complaints and ensure high service standards.
• Ensure compliance with import/export regulations and company policies.

Project Manager (ACMV)

We are looking for an experienced Project Manager (ACMV) to oversee and manage building services projects.

Duties &Responsibilities:

1. Ensure efficient and effective management of design activities on tenders and projects to ensure that all design requirements of the contract are fulfilled

2. Ensure compliance with legal and other requirements, including standards and codes of practice, relating to the design

3. To oversee and supervise existing design team

4. Ensure design process and submissions comply with statutory regulations and requirements

5. Responsible to provide a fully functional structural system, analysis and calculations to fulfil adequate structural integrity and accuracy of the design

6. Must be able to lead, manage and check all kinds of design drawings by members

7. Coordination with relevant departments during the Design stage

8. Ensure that all technical/detailed drawings are compliant with the relevant codes and/or regulatory requirements

9. Ensure that all drawings must be done with constructability to site requirements, be practical, easy to understand, able to meet clients expectations and good profitability for the Company

10. Handle any other ad-hocduties and tasks assigned

Requirements:

1. Diploma / Degree in Engineering or equivalent

2. Minimum 10 years of working experience in the related field

3. Proficient in Software such as AutoCAD, Revit, etc.

4. Able to lead a team

5. Required to be resourceful,pay attention to details and has good communication skills

The Insurance and Claims Manager (Freight Forwarding and NVOCC) will be leading our Insurance & Claims Department. Oversee cargo loss/damage claims and corporate insurance portfolios. Minimize financial and legal exposure by ensuring strict adherence to maritime liabilities (e.g., COGSA, Hague-Visby rules), negotiating settlements with Claimants, and managing subrogation and recovery with global Carriers and other relevant Parties.

Claims Management

• End-to-End Lifecycle: Oversee the intake, investigation, and resolution of cargo loss, damage, shortage, and delay claims.
• Liability Analysis: Evaluate claims based on the Bill of Lading terms, House Bill of Lading liability (as an NVOCC), and international maritime conventions.
• Negotiation & Settlement: Negotiate directly with shippers, consignees, and insurers to reach equitable and cost-effective settlements.
• Subrogation & Recovery: Actively pursue third-party recoveries from ocean carriers, truckers, warehouse providers, and their respective liability insurers.

Insurance & Risk Management

• Policy Administration: Manage corporate insurance portfolios, including Marine Cargo, Freight Forwarders Liability (FFL), Errors & Omissions (E&O), and Warehouse Legal Liability.
• Renewal & Underwriting: Prepare data-driven statistics, loss-run reports, and renewal summaries for annual insurance negotiations.
• Risk Mitigation: Analyze claims data to identify root causes; implement loss-prevention strategies and standard operating procedures (SOPs) across the supply chain.

Legal & Compliance

• Legal Liaison: Collaborate with external maritime counsel, surveyors, and NVOCC underwriters on high-value, complex, or litigated claims.
• Regulatory Adherence: Ensure all claims and operational practices comply with international trade laws and local port/customs regulations.

Reporting & Analytics

• Database Management: Maintain accurate claims systems, tracking reserves, paid claims, and recovery ratios.
• Management Reporting: Generate periodic reports detailing claims trends, financial impacts, and risk exposures for executive management.

AssistantManager, Quality Assurance & Quality Control

Job Description & Requirements

Responsibilities:

- Ensure the implementation and maintenance of allquality and food safety control processes are being complied to company’sstandard, HACCP, ISO and local statutory requirement.

- To conduct in house food safety training toproduction/operation staffs.

- To manage customer complaints investigation andperform troubleshooting and drive processimprovement program to ensure high standard of food safety and quality.

- Provide technical advice to support anotherdepartment as and when necessary

- Monitoring product integrity and conduct producttesting for new and regular products.

- To support Production Manager for admin work.

- Manage external inspection and liaise withregulatory agencies

- To kick start sustainability initiatives for the company putting in process andcertification.

- Train junior QA to perform her role as QA executive.

- Perform ad-hoc duties as assigned by management

Job Responsibilities

• Lead and oversee the daily operations of the project team to ensure smooth execution of projects within the given timeline.

• Plan manpower allocation, monitor team performance, and ensure project resources are effectively managed.

• Identify training and development requirements for the project team.

• Supervise and guide Project Engineers and Technicians on project execution, troubleshooting and work coordination.

• Coordinate with clients, contractors, consultants and relevant authorities to ensure project requirements and expectations are met.

• Monitor project progress, schedules, testing, documentation and submission of reports to relevant authorities and ensure document has been approved, endorsed by relevant authorities.

• Handle and oversee applications and coordination with agencies such as NETS, MHI, and Land Transport Authority (LTA).

• Ensure all authority inspections, testing processes and certifications are completed on schedule.

• Manage equipment forecasting, site implementation and testing arrangements for new projects.

• Identify workplace hazards, implement safety improvements and act as the department’s Safety Leader.

• Support training and development initiatives to enhance team competency and performance.

• Ensure projects are completed in compliance with company standards, safety regulations and customer requirements and ensure certificates of substantial completion are issued on time by relevant authorities.

Requirement

• Diploma/Degree holder

• Previous experience managing projects, teams, or construction/engineering work.

• Strong leadership, planning and problem-solving skills.

• Strong leadership and communication skills to guide a team and work with others (e.g., HDB, contractors).

• Ability to track progress and meet deadlines.

• Familiar with HDB procedures and agency applications (e.g. NETS, MHI, LTA) will be an advantage.

• Able to manage multiple projects and meet deadlines effectively.

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• Provide training and coaching to staff on service standards, procedures, and safety protocols
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and Procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Knowledgeable in company policies, guest service standards, and emergency procedures to ensure safe and efficient hotel operations.
• Implement guest service strategies and initiatives to improve the overall guest experience.
• Take proactive measures to maximize revenue, such as upselling rooms, promoting hotel amenities, and managing rates and inventory.
• Ensure compliance with safety and security procedures, including fire safety, emergency response, and health regulations.
• Conduct regular performance evaluations provide feedback to staff members to ensure continuous improvement.

JOB REQUIREMENT

• Minimum of 3 years in Front Office experience in a similar capacity.
• Knowledgeable in Front Office Operations and Opera PMS.