Total 2,753 technical support engineer job vacancies in Singapore

Role Purpose

We are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support and System Engineering. The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of "hands-on" hardware skills and "high-level" system administration capabilities.

Key Responsibilities

Part 1: Deskside Support & Local Operations (20%)

• User Support: Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person.

• Identity & Access: Manage the full user lifecycle in Active Directory and Microsoft 365, including MFA configuration and password resets.

• Hardware & Asset Lifecycle:

  • Manage the complete asset inventory and conduct regular audits.

  • Perform hands-on hardware repairs and upgrades (RAM/SSD).

  • Coordinate procurement and delivery for the Malaysia office and other regional branches.

• AV & Executive Support: Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls.

• Documentation: Create and maintain user manuals for local services (Wi-Fi, VPN, Printers).

Part 2: System & Cloud Engineering (80%)

• HQ Collaboration: Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region.

• Cloud Administration: Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud), including resource monitoring and configuration.

• Endpoint & Security Management:

  • Ensure all endpoints are compliant with Group Policy and joined to the AD.

  • Deploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans.

  • Coordinate with HQ on security incident response and threat mitigation.

• Server & Infrastructure Maintenance:

  • Perform regular server updates, patching, and performance tuning.

  • Manage virtual machines (VMs) and cloud storage solutions as directed by HQ.

• Compliance Audit: Physically and digitally audit workstations to ensure no unauthorized software/hardware is present.

Job Requirements

• Education: Diploma in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred.

• Experience: Minimum of 3 years of experience. Must have a proven track record in both end-user support and system/server administration.

• Technical Proficiency:

  • Support: Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting.

  • Systems: Practical experience with Active Directory, Group Policy (GPO), and Virtualization.

  • Cloud: Foundational knowledge of Cloud platforms (Azure/AWS). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage.

  • Security: Experience with EDR tools, vulnerability scanning, and endpoint security.

• Soft Skills:

  • Adaptability: Ability to switch mindsets from "fixing a printer" (Deskside) to "configuring a cloud resource" (System Engineer).

  • Independence: Capable of managing a 60-person office alone while reporting effectively to a remote HQ team.

Communication: Strong English skills for technical reporting and coordination with HQ

• Provide basic technical support for desktops, laptops, and office IT equipment.
• Assist users with troubleshooting hardware and software issues.
• Install and set up computers, printers, and common applications.
• Respond to support requests via email, phone, or ticketing system.
• Ensure smooth day-to-day IT operations for employees.
• Support network connectivity issues such as Wi-Fi and VPN access.
• Maintain records of issues and solutions for future reference.
• Coordinate with IT teams or vendors for complex problem resolution.
• Perform routine system checks and updates.
• Deliver friendly and professional support to end users.

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

Job:

Supporting operations and maintenance for e-HR (Enterprise Human Resource) system.

Role:

• Ensure smooth operation of existing systems under the e-HR project and successful implementation of any upgraded software and hardware components.

• Liaise and work with the appointed teams, contractors, service providers, third parties and appointed personnel in the course of delivering the project activities.

• Monitor and ensure system adhere to applicable standards, policies and directives.

• Perform IT system compliance activities such as performing Log Reviews, Account and Access Rights Review and Compliance reports reviews.

• Support and work with the company in managing the company's system audits.

• Manage and maintain all development, configuration and documentation in accordance to the company’s quality standards.

• Manage Vulnerability Assessment (VA) activities, and work with the company's appointed contractor to rectify all issues identified.

• Provide project status reporting on a regular basis.

• Manage remediation for obsolete system components.

• Manage the retirement and disposal of obsolete system components.

• Assist the team for any experimentations, researching, testing and evaluation.

Incident Management

• Manage system support issues to resolve all defects that are reported.

• Respond to incidents and problem reports in accordance to company's stipulated Service Level Agreement (SLA).

• Lead investigation and liaise with required stakeholders on resolution of problem.

• Provide timely updates to user management and company on incidents/problem investigation.

• Provide regular consolidated incident summary (including those which are cross-systems, infra incident or due to AFE) to user.

• Perform defect trend analysis to address recurring incident.

• Managing the resources in ensuring the expedient and proper closure of incidents and service requests.

• Perform defect trend analysis to address recurring incident.

Change Request Management

• Propose continuous improvement initiatives to strengthen compliance, cybersecurity posture, and improve work processes

• Conduct requirement gathering with the end users; oversees and manage the implementation of the changes required; and ensuring satisfactory and timely delivery to the users.

• Plan and manage implementation such as Change Request to enable the smooth deployment of the solution. This includes planning, providing support to set-up, identifying and facilitating data collection, highlighting project issues, as well as escalating and facilitating closure of issues with users.

• Manage and work with the existing system integrators of IT systems, in integrating all components of the solution to deliver the solution.

• Manage all necessary acceptance tests performed by delivery team and verify that the solution meets the specifications and requirements.

• Provide change management services to ensure the stakeholders and user communities are well informed of the project matters.

• Seek approval and clearance for the execution of the Change Management which includes all materials and information to be used for the execution.

Contract Management

• Manage contract milestones (within the contract scope) while company manage the contract and overall budget approved from the AOR.

• Liaise and coordinate with exiting/incoming contractors for efficient and expedient handover/takeover.

• Plan for O&S-related purchases, seek support and approval from the company's System Manager and Ops Manager respectively.

Requirements:

• Experience in IT audit is advantageous.

• Familiarity with IM8 or equivalent ICT policies is advantageous.

• Knowledge of SAP HCM ERP is advantageous.

• Senior Engineer-level: At least 3 years of related working experience in information technology.

• This role will need to secure a clearance, due to the sensitivity of the project.

To apply:

Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

Key Responsibilities

• Maintain and support daily operations of Windows servers and Active Directory environments.
• Manage and support virtualization platforms such as VMware vSphere.
• Assist in configuring, upgrading, and maintaining network equipment including routers, switches, and firewalls.
• Troubleshoot network issues and support LAN operations, including routing and switching environments.
• Provide Level 1 and Level 2 support for network connectivity, hardware, and performance-related issues.
• Monitor network performance and identify anomalies using tools such as SolarWinds.
• Perform system monitoring, health checks, backup validation, recovery support, troubleshooting, and issue resolution.
• Support installation, maintenance, and troubleshooting of software and hardware, ensuring operational continuity.
• Ensure airport operational systems and infrastructure platforms are available and stable.
• Assist in incident management, troubleshooting, escalation, and service restoration following operational procedures.
• Collaborate with internal teams, vendors, and stakeholders during operational tasks, maintenance, and incident resolution.
• Participate in system implementation, testing, maintenance, and operational readiness activities.
• Support basic network security tasks, including firewall rule adjustments and access control updates.
• Maintain and update network diagrams, topology maps, SOPs, operational records, technical documentation, and change records.
• Conduct operational activities in alignment with ITIL service management practices and established procedures.
• Provide occasional after-hours, standby, or shift support as operationally required.

Qualifications

• Diploma or degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are advantageous.
• Foundational certifications like CCNA are preferred.

• Familiarity with Windows Server and Active Directory environments.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LANs.
• Foundational understanding of networking and IT infrastructure.
• Exposure to VMware vSphere virtualization environments.
• Basic knowledge of SQL or database concepts is advantageous.
• Familiarity with Palo Alto and Fortinet firewall platforms is preferred.
• Experience with network monitoring tools such as SolarWinds is advantageous.
• Understanding of ITIL service management practices is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Willingness to learn and support multiple IT platforms.

Experience

• 2–3 years of experience in IT operational, infrastructure, or systems support is preferred.
• Exposure to networking, virtualization, Windows Server, firewall, or infrastructure support is advantageous.
• Experience in supporting 24x7 or mission-critical operational environments is a plus.
• Experience in airport, aviation, or large-scale operational environments is advantageous.
• Experience in customer-facing roles or coordinating with stakeholders is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

DUTIES AND RESPONSIBILITIES

• Provide on-site and/or remote technical assistance to customers, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned

QUALIFICATIONS

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience
• Knowledge in Microsoft O365, Teams, AD and management tools
• Knowledge in Logitech and Poly products video conference systems
• Knowledge in PC and IOS mobile devices
• Good coordination and communication skills with internal and external customers
• Strong analytical and issue resolution skills
• Strong collaborative and team coordination skills
• Able to work in a fast-paced environment
• Be well organized and able to work under pressure
• Good interpersonal skills with a service orientated approach
• Be able to work well individually as well as with a team

DUTIES AND RESPONSIBILITIES

• Provide on-site technical support in customers office, diagnosis and troubleshooting of technical problems
• Provide technical support to VIP users
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, etc.) and video conference systems
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned

QUALIFICATIONS

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience
• Knowledge in Cisco/Meraki/HPE routers, switch, access point
• Knowledge in Microsoft O365, Teams, AD and management tools
• Knowledge in APC, Apple, HP, Logitech, Poly products
• Good coordination and communication skills with internal and external customers
• Strong analytical and issue resolution skills
• Strong collaborative and team coordination skills
• Able to work in a fast-paced environment
• Be well organized and able to work under pressure
• Good interpersonal skills with a service orientated approach
• Be able to work well individually as well as with a team

Location: Changi Business Park

Requirements

• 4–6 years of experience in Java application support.
• Provide Level 2 support for Java-based applications across production and non-production environments.
• Strong knowledge of Java, JavaScript, and SQL.
• Ability to understand, analyze, and troubleshoot existing application code.
• Experience working in a production support environment is preferred.
• Investigate, troubleshoot, and resolve application incidents, service requests, and system issues within agreed SLAs.
• Perform Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Execute SQL queries for data validation, troubleshooting, and reporting purposes.
• Strong analytical and problem-solving skills.
• Collaborate with development, infrastructure, and business teams to resolve complex issues and ensure application stability.
• Willing to learn new technologies - is a must have

Good to have:

• Documentation and reporting skills will be an added benefit
• Familiar with GenAI prompting - good to have

Job Description: 

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate, when necessary, in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customers to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material is properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Requirements:

• Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline.
• 1–2 years of relevant experience in system monitoring, operations support, or a similar environment.
• Experience in a monitoring center or operations support role is preferred.
• Basic knowledge of networking and database management is advantageous.
• Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage.
• Airport operations experience will be an advantage.
• Strong communication, analytical, and problem-solving skills.
• Self-motivated, proactive, and able to work independently as well as within a team.
• Ability to work effectively under pressure and interact with stakeholders at all levels

Working hours

• Rotating 12 hours shift or as assigned.
• Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
• 2 Months Day shift, followed by 2 months night shift

Reporting locations: Woodlands, ability to travel to other sites during shift may be required 

Compensation:
Fixed Basic Monthly Salary: $3,200 to $3,700 per month maximum & offer will be made depending on the skills & experience level 

Annual Bonus: Yes, 1 month annual bonus 

Allowance & Variable Components: Yes

Key Experiences and Qualifications We Seek Educational Background: ● Diploma or higher in Computer Science, Information Technology, or a related field. Professional Experience: ● 3–5+ years of relevant experience in application support, systems support, or operations roles. ● Experience supporting production systems in a high-availability or mission-critical environment. Technical Expertise: ● Strong hands-on experience with: ○ Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc) ○ Linux/Unix environments ● Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS). ● Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries. ● Basic knowledge on REST APIs, system integrations and authentication design ● Understanding of incident, problem, and change management processes. Problem-Solving Skills: ● Strong analytical and troubleshooting skills. ● Ability to break down complex incidents into clear, actionable steps. ● Calm and methodical approach when handling production issues under pressure. Operational Practices: ● Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty). ● Experience working with runbooks, SOPs, and on-call support rotations (if applicable). Additional Skills (Bonus Points): ● Experience supporting cloud-native or microservices-based systems. ● Basic scripting skills (e.g. Bash, Python) for automation. ● Experience working in government, regulated, or large-scale enterprise environments. ● Knowledge of disaster recovery and business continuity planning.

Job Summary

Lead technical operations for LNG bunkering vessels and trucking business, ensuring compliance with marine regulations and supporting safe, efficient LNG bunkering services in Singapore.

Responsibilities

• Support technical matters for vessel and trucking LNG bunkering business to ensure operational readiness and safety.
• Review and provide detailed comments on drawings, plans, and documents during FUELNG's LNG bunker vessel construction to ensure timely delivery and operational compliance.
• Manage third-party supervisors and liaise with shipbuilders and ship owners to coordinate vessel readiness for Singapore operations.
• Conduct LNG bunker vessel compatibility studies with customers and prepare technical procedures and operational walkthroughs to enhance safety and efficiency.
• Prepare and coordinate Joint Plan of Bunkering Operations (JPBO) documents with all stakeholders to ensure smooth bunkering activities.
• Assist FUELNG General Manager in technical discussions with new customers to support business development.
• Review and update technical and operational procedures to maintain high standards and compliance.
• Support ISO 9001, ISO 45001, BizSafe, and other audits to maintain industry certifications and operational excellence.
• Represent FueLNG in the Singapore market by engaging with regulatory bodies and supporting the development of industry standards and regulations.
• Maintain strong relationships with the Maritime and Port Authority of Singapore to ensure compliance with LNG bunker licensing requirements.
• Support training programs for new personnel and contractors to uphold LNG operational safety and standards.
• Perform additional tasks as assigned by management to support company objectives.

Required competencies and certifications

• Technical and Engineering mindset.
• Good knowledge of vessel operations and abilityto find technical solutions.
• Good stakeholder engagement/communicationskills, externally & internally.
• Well-versed in marine regulations and statutory instruments for bunkering in Singapore Port and OPL Waters.

Preferred competencies and qualifications

• Graduate degree in Maritime Business and Operations, Nautical Studies, Marine, Mechanical, Electrical, or Chemical Engineering; Master’s degree preferred
• 10 years of progressive experience, preferably at least 5 years of experience in shipbuilding or technical operations of vessels.
• Practical knowledge of mechanical equipment, heat transfer, cryogenic equipment, centrifugal and reciprocating pumps, and LNG handling and storage
• Experience in Oil, LNG/Gas, and Petrochemical industries
• Proficient computer knowledge and skills
• Fluent written and verbal English; fluency in other languages is an advantage

[Job ID: 1631337]

Job Summary:

Provide end-to-end IT support and infrastructure management, ensuring seamless operations across systems, networks, and cloud platforms.

Responsibilities:

• Provide first-level technical support for user issues and IT incidents.
• Manage and resolve user support tickets and change requests related to ERP systems.
• Administer and troubleshoot desktops, laptops, virtualization environments, network switches, and VoIP systems.
• Perform infrastructure patching, system updates, and routine maintenance.
• Support and manage Microsoft 365 and Azure cloud services.
• Administer next-generation endpoint security solutions.
• Deploy, configure, maintain, and troubleshoot IT hardware and devices.
• Maintain accurate and up-to-date IT documentation.
• Liaise with vendors for IT procurement and related services.
• Manage onboarding and offboarding processes, including system access and device allocation.
• Oversee website maintenance and troubleshoot related issues.
• Support IT project implementation and execution as assigned.

Requirements:

• Diploma or Degree in Information Technology or a related field.
• 3–5 years of experience in IT support and system administration.
• Strong knowledge of Windows environments, Microsoft 365, networking fundamentals, and endpoint management.
• Hands-on, proactive individual with a positive attitude and willingness to learn.
• Good communication, problem-solving, and teamwork skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Self-motivated, dependable, and capable of working independently.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Zoe Lang Zhen Zhen

EA Personnel Registration Number: R23117353

EA License No.: 07C5771

Job Responsibilities:

• Plan and undertake scheduled preventive maintenance tasks.
• Develop and enhancement of Preventive Maintenance equipment checklists for Enterprise Network and UPS System.
• Perform the preventive maintenance by following PM checklist for functional checks, health checks at Clients’ premises.
• Perform basic equipment break-fix during preventive maintenance windows when required.
• Carry out basic troubleshooting, minor repair for IT enterprise products.
• Prepare preventive maintenance documentation for submission.
• Record and report equipment failure discovered during the preventive maintenance cycle.
• Provide maintenance and support for Customers' Enterprise IT Network Services.
• Perform break-fix which include troubleshooting and problem identification for any network services.
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
• Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
• Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
• Establish TAC cases with the principal vendor for complex problem until resolution.

Job Requirements:

• Good technical skills in engineering, computer and IT systems, and preferably in network. Preferably with good knowledge in any of the following areas:
• Enterprise Network products/solutions: Cisco/Alcatel Switches/routers, wireless link controller, etc.
• Network Monitoring: SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista.
• Network Appliances based: Microsemi NTP Server, F5.Knowledge in ITIL processes and framework.
• CCNA / CCNP highly preferred
• Ability to engage external stakeholders to resolve site issues.
• Highly motivated and self-driven to complete assigned tasks with limited resources and tight schedule.
• Able to handle complex technical challenges and different groups of users and external vendors.
• At least 3 years of experience with successful track record in maintaining large scale IT infrastructure for Government related agencies.
• Excellent communication and interpersonal skills, with the ability to work well at all levels.
• Able to work flexible hours especially during after-office hour for scheduled maintenance windows, if required.
• Possess strong analytical skills with positive attitude.
• Required to have minimum 3 – 5 years of hands-on network technical support experience in SI Environment.
• Hands-on Experience working with LAN/WAN/WLAN which include
• Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
• Alcatel Wireless and Omni Switch
• Arista Switches and Cloudvision
• Fortinet, Checkpoint and Palo Alto Firewalls
• SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass

• Fast-paced environment
• Proven analytical and problem-solving abilities.
• Highly self-motivated and directed, with keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Good communication and writing skills.
• Strong customer service orientation.
• Able to work in 24 x 7 standby duties

Work location: Jurong East

HR Systems Operations & Support Engineer

Job Overview

We are seeking a proactive and detail-oriented Senior Engineer to support operations and maintenance activities for an enterprise Human Resource (HR) system supporting large-scale HR administration and management processes. The role involves ensuring system availability, compliance, incident management, change implementation, and coordination with multiple stakeholders and vendors.

The ideal candidate should have strong experience in IT operations support, system compliance, incident management, and enterprise application environments.

Key Responsibilities

Operations & Maintenance (O&S)

• Ensure smooth operations of existing HR systems and successful implementation of software and hardware upgrades.
• Coordinate and work closely with internal teams, contractors, service providers, and third parties to deliver project activities.
• Monitor systems to ensure adherence to applicable IT standards, policies, and directives.
• Perform IT compliance activities including:

- Log reviews
- Account and access rights reviews

- Compliance reporting

• Support and coordinate system audit activities.
• Maintain development, configuration, and technical documentation according to quality standards.
• Manage Vulnerability Assessment (VA) activities and coordinate remediation efforts.
• Provide regular project status reporting.
• Manage remediation, retirement, and disposal of obsolete system components.
• Support experimentation, research, testing, and evaluation initiatives.

Incident Management

• Manage and resolve system support issues and defects.
• Respond to incidents and problem reports within stipulated Service Level Agreements (SLAs).
• Lead investigations and coordinate with stakeholders for issue resolution, including cross-system incidents.
• Provide timely incident updates to management and stakeholders.
• Prepare consolidated incident summaries and reports.
• Perform defect trend analysis to identify and address recurring issues.
• Coordinate resources to ensure timely closure of incidents and service requests.

Change Request Management

• Propose continuous improvement initiatives to strengthen compliance, cybersecurity posture, and operational efficiency.
• Conduct requirements gathering sessions with end users.
• Manage implementation of system changes and enhancements.
• Plan and coordinate deployment activities, including setup, testing, data collection, issue escalation, and resolution.
• Work with system integrators to ensure successful integration of solution components.
• Oversee acceptance testing and verify solutions meet business and technical requirements.
• Support stakeholder communications and change management activities.
• Prepare and obtain approvals for change implementation activities.

Contract & Vendor Coordination

• Track and manage contract milestones within project scope.
• Coordinate handover and takeover activities with outgoing and incoming vendors/contractors.
• Support planning and coordination of operations and support-related purchases.

Mandatory Requirements

• Minimum 3 years of working experience in Information Technology.
• Experience in enterprise application support and operations.
• Strong understanding of incident management and change management processes.
• Experience coordinating with multiple stakeholders, vendors, and support teams.
• Good analytical, troubleshooting, and communication skills.

Preferred / Advantageous Skills

• Experience in IT audit and compliance activities.
• Familiarity with IM8 or equivalent ICT/security policies.
• Knowledge or experience in SAP HCM ERP systems.
• Experience in vulnerability management and remediation activities.
• Experience supporting large-scale enterprise HR systems.

Preferred Attributes

• Strong organizational and documentation skills.
• Ability to work independently and manage multiple priorities.
• Strong stakeholder management and coordination capabilities.
• Proactive mindset with focus on continuous improvement and operational excellence.

Other Information

• Employment type: Permanent
• Location: Central Region, Singapore
• Working Hours: 8:30AM to 6:00PM (Mon-Fri)
• Salary: $6,000 - $9,000 max up to $10,000
• Working Arrangement: Full Onsite

EA 20S0237

By submitting your application, you acknowledge and agree that your personal data will be collected, used, and retained in accordance with our Privacy Policy This information will be used solely for recruitment and employment purposes.

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to www.gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

• Installation, re-installation, troubleshooting and reconfiguration of the standard processor, including but not limited to Intel, AMD, MAC based desktops, notebooks, printers, iPads, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

• Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.

• Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).

• Manage 3rd party vendors - liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change

• Provide MAC support (move, add and changes) for IT infrastructure services.

• Provide desktop software support to configure / troubleshoot Microsoft Office suite / in house application 

• Provide desktop support for BCP and BCP exercises.

• Printer Maintenance (Comprehensive includes Maintenance Kit)

Requirements

• Min 2.5 years of experience in administration and support of Desktop support.

• Good communication skills.

• Experience with End-users computing environment and desktop support workflow.

• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

Licence no: 12C6060