Total 1 Senior Executive technical support job vacancies in Bengaluru

Key Responsibilities

• Overall, 7 to 10 years of IT experience with at least 5+ years of OIC Development experience and remaining years of Fusion / EBS Technical.
• Provide L3-level support and technical ownership for Oracle Integration Cloud (OIC) within a managed services environment
• Design, enhance, and optimize integrations between Oracle ERP Cloud, HCM Cloud, third-party SaaS products, and on‑premise systems
• Support and improve existing integrations, ensuring high availability, performance, and adherence to SLA/KPI commitments
• Apply strong knowledge of Oracle SaaS and PaaS extension and integration patterns to drive continual service improvement
• Proactively monitor, troubleshoot, and resolve integration issues, including fault handling, reprocessing, and recovery
• Ensure data security, compliance, and governance across Oracle SaaS, OIC, and OCI-based integrations
• Work closely with functional teams and customers, using knowledge of Finance, Procurement, HCM, and SCM to deliver business-aligned solutions
• Design, maintain, and support operational and analytical reporting using:
  • Oracle BI
  • OTBI
  • BICC
  • FRS
• Manage incidents, problems, and changes in line with ITIL processes, ensuring controlled and auditable delivery
• Act as a technical escalation point, collaborating with Oracle Support where required
• Support customer transitions into managed services following Cloud implementations or vendor exit
• Identify recurring issues, lead root cause analysis, and implement permanent fixes
• Contribute to service documentation, knowledge bases, runbooks, and standard operating procedures