Total 657 system analyst job vacancies in Singapore

Reporting to the Engineering Manager, the systems engineer will provide engineering design, technical configuration, drawing of various telecommunication systems.

He/ She will possess extensive knowledge and experience in Engineering design of telecommunication, safety & security and marine navigation systems covering technologies such as IP Infrastructure, WIFI WLAN, Firewall security, IP-PABX, PAGA, CCTV, VCS, TETRA/DMR UHF/VHF Radio, GMDSS Radio, GEO/MEO/LEO VSAT, IPTV, Radar, Gyrocompass and etc and provide engineering design, technical configuration, proof of concept as well as drawing instruction of various telecom systems.

Responsibilities

• Take ownership of engineering design and make a truly access and understanding of client requirement and propose the right solution to fit the specs.
• Produce engineering document (VDRL) and close the client comments in a timely, high quality and accurate manner.
• Produce scratch drawing and guide the AUTOCAD drafter to come out the engineering drawing deliverables.
• Adapt the industrial standard and best practice into the engineering drawing preparation, design, review, and submission.
• Guide the in-house technician for equipment assembly and cabinet integration; implement the system configuration, simulation, testing and verification.
• Conduct factory acceptance testing (FAT) to client and provide in-house training to client as well as commissioning engineer.
• Any other ad hoc tasks required for business needs.

Requirements

• Minimum diploma in telecom or equivalent technical discipline
• Proven 4-5 years’ experience in a similar role within the industrial markets.
• Well organized documentation, time management skills
• Ability to articulate and share concepts with customers and suppliers.
• Ability to work with cross function teams and lead the team
• Objective driven, time-sensitive and resourceful
• Certificate of AUTOCAD will be added advantages.
• Site commissioning / radio surveying experience as per SOLAS / MODU will be added advantages.
• Ability to use various coverage tools such as CadnaA for PAGA, Ekahau for WIFI coverage, iBwave for UHF/GSM coverage will be added advantages.

Job Summary

Seeking Maintenance System Engineer to perform installation, maintenance, and troubleshooting of electronic and network systems, ensuring system uptime and client satisfaction.

Mandatory Skill-set

• ITE/Diploma/Degree in Electrical/Electronic Engineering, Infocomm, Computer Science, Mechanical Engineering, or a related field;
• Must have 2 years of experience in system implementation, maintenance, or similar technical roles;
• Must have experience in operating, upgrading, and maintaining Windows Server and Linux systems;
• Provide 24×7 hands-on installation, maintenance, and troubleshooting of end devices and central equipment, ensuring system uptime
• Strong understanding of the full software lifecycle — from deployment to maintenance;
• Excellent troubleshooting and fault analysis skills for system and network issues;
• Familiar with site installation practices, project cycles, and preventive maintenance;
• Strong communication, initiative, and problem-solving abilities;
• Knowledge of project management tools (e.g., Microsoft Project) is an advantage
• Customer-oriented with the ability to manage expectations and deliver quality support.

Desired Skill-set

• Experience with security system integration, site safety practices, and industrial standard;
• Practical knowledge in cable routing design and updating technical drawings.

Responsibilities

• Install, maintain, and troubleshoot end devices and central equipment, ensuring system uptime;
• Respond to client service requests and provide on-site support when needed;
• Prepare quotations, execute Variation Orders, and manage ad-hoc service works.
• Read construction drawings, plan cable routing, and update as-built documentation.
• Coordinate with clients, consultants, contractors, and subcontractors on installation and commissioning.
• Perform system updates, patching, and vulnerability remediation under guidance.
• Support contract administration, reporting, billing, and maintenance documentation.
• Ensure compliance with industrial standards, safety regulations, and maintain high service quality.
• Maintain strong client relationships and provide regular updates on maintenance activities.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Responsible in design and build of SD-WAN service infrastructure.
• Perform new technologies market scan and technical evaluation via Proof-of-Concept.
• Support Proof-of-Value to customer.
• Assist in L3/L4 support escalations for platform and software issues.
• Responsible in-service product lifecycle management (EOL/EOS, releases, upgrades).
• Responsible in new feature development and platform enhancements.
• Responsible in technical planning, network/security engineering, and project management/coordination.
• Responsible in defining Day 1 & 2 technical scope of work.
• Work closely with Product, Pre-Sales, Fulfilment, and Support teams.

Skills for Success:

• Bachelors in computer science/IT Technology/Computer Engineering/Electrical & Electronics Engineering.
• 6-8 years of experience in Enterprise/System Integrator/Telco Environment.
• CCNP or equivalent.
• Strong fundamentals in TCP/IP, routing, and network/security concepts.
• Basic knowledge in Linux, virtualization, and cloud platforms.
• Good writing and communications skills.

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

About the Role

We are seeking a motivated Analyst to join the Agentic Intelligence Business Unit, supporting initiatives across data automation, process optimization, and agentic (AI-driven) automation solutions. This is a junior role ideal for candidates starting their careers in automation, data Automation, and intelligent process transformation.

Scope of Activities include but no limited to:

• Support delivery of data, process, and agentic automation projects across client engagements and internal initiatives.
• Assist in analysing business processes and data workflows to identify automation and optimization opportunities.
• Work with senior team members to design and implement automation solutions using low-code/no-code platforms (e.g., UiPath, Power Automate, Alteryx, Xceptor) and emerging agentic tools.
• Develop and maintain data pipelines (ETL/ELT) for ingestion, transformation, and integration across various systems.
• Good to have Integration experience from multiple sources including databases, APIs, and cloud platforms.
• Translate business requirements and process flows into structured automation workflows and technical solutions.
• Contribute to documentation including Business Requirements (BRD), Process Definition (PDD), and Solution Design Documents (SDD).
• Support the automation lifecycle – including development, testing, deployment, and post-implementation support.
• Create and execute test cases and scenarios for system integration, UAT, and production readiness.
• Monitor and troubleshoot automation processes, perform root cause analysis, and resolve issues within SLA timelines.
• Ensure adherence to best practices in automation development, including code quality, reusability, and maintainability.
• Follow incident, problem, and change management processes to support stability of deployed solutions.

Experience, Knowledge & Skills Requirements

• 0–2 years of relevant experience in data, automation, or software development (fresh graduates are encouraged to apply).
• Foundational knowledge of programming/scripting (e.g., Python, Java, C#, VBA, or SQL) is preferred.
• Basic understanding of data processing, ETL/ELT concepts, and APIs.
• Exposure to or willingness to learn low-code/no-code and RPA tools (e.g., Power Automate, UiPath, Alteryx, Xceptor).
• Interest in AI/Agentic automation, decisioning systems, or intelligent workflows is an advantage.
• Strong analytical thinking with the ability to break down problems and propose structured solutions.
• Good understanding of software development lifecycle (SDLC), including Agile methodologies (preferred).
• Ability to interpret process diagrams and business requirements into technical implementations.

Other Requirements

• Ability to work well within a multi-disciplinary team structure, but also independently.
• Meet agreed deadlines, with demonstrable Productivity.
• Strong interpersonal, verbal and written communication skills.
• Ability to work in a culturally diverse and inclusive environments.
• Flexibility in scheduling with willingness to work extra non-standard hours if required.
• Willing and able to travel up to 20% (domestic, regional and international).

Education Requirements

• Degree in in Computer Science, Information Technology, Business Systems or related Engineering disciplines.
• Written and spoken fluency in English with business proficiency

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Experience: 15+ Years
Role: Analyst Programmer

Job Description:

• Strong hands‑on experience with the ETL(Informatica Power Center) and Teradata based ETL development, similarly Hadoop ecosystem (Hive, Impala, Spark, Kafka, Iceberg, Ranger, Atlas, Nifi, Flink etc.,), and data pipeline orchestration.
• Create EDW ETL/ELT codes using Teradata SQL, Informatica, apache Spark, QueryGrid, Trino to perform various transformation and load into Teradata based data warehouse or datamarts
• Performance tuning of highly complex applications to reduce resource usage
• Create framework using GCFR, shell scripts, BTEQ and shell scripts to automate end to end. Also to integrate with control
• Build in-house CDC framework using Java to process OLR logs from SAP(Oracle) and ingestion the data into Teradata. Create framework around this CDC ingestion to make it configurable
• Install and build Master Data Management(MDM) application for various user uploads along with data validations and approval workflow.

We are seeking experienced Business Analysts to drive the transformation of Corporate Digital Banking platform. This role involves partnering with Product Owners to document platform behavior, and collaborating with UX and Technology teams to design seamless user journeys for Corporate and SME customers.

Key Responsibilities

• Collaborate with Product Owners to define and document functional and non-functional requirements for key business banking capabilities, including account services, payments, cash management, corporate cards, trade finance, loans, and user administration.
• Create detailed business process flows, user journeys, and functional specifications that reflect both client needs and internal requirements.
• Partner with UX/UI designers to ensure screen designs adhere to business banking usability standards and align with functional objectives.
• Work with technology teams to translate business requirements into scalable, robust technical designs.
• Support agile ceremonies including backlog grooming, sprint planning, and feature validation to ensure timely and complete delivery of business features.
• Contribute to User Acceptance Testing (UAT) by developing acceptance criteria, reviewing test cases, and validating outputs against expected outcomes.

Required Skills & Experience

• Minimum of 5 years' experience as a Business Analyst in digital platform environments, with at least 2 years in the corporate or business banking domain.
• Familiar with transactional banking, user access management, trade services, or payment workflows tailored for business clients.
• Strong expertise in developing user stories, process maps, and functional documentation.
• Proficient in Agile/Scrum methodologies and tools such as JIRA, Confluence, and Figma.
• Ability to understand complex business processes and translate them into clear, actionable requirements.
• Comfortable working with cross-functional teams spanning product, design, technology, and compliance.
• Strong analytical skills with excellent communication and stakeholder management capabilities.

Preferred Qualifications

• Experience in fintech or enterprise-grade digital platforms within the corporate banking sector.
• Understanding of multi-tier user access models, transaction approval workflows, and regulatory constraints in B2B banking.
• Familiarity with micro-frontend-based platforms is an advantage.
• Exposure to design thinking or service design framework is a plus.

Description:

· Assist in the in-depth analysis of the business requirements and IT solutions specifications

· Provide analysis to support the development of proposed solutions and assist in preparing the proposals

· Analyse the proposed solutions to identify any enhancement opportunities to resolve any performance gaps

· Ensure proposed solutions and/or enhancements are aligned with user needs and requirements

· Keep proper documentation of detailed specifications and solution enhancements

· Document and manage any change in requests of projects and calculating the associated costs

· Assist in the implementation of new solutions by coordinating User Acceptance Testing (UAT) and integration testing in accordance with the implementation plan

· Escalate any issues to relevant team members for resolution

· Run user training sessions

· Assist Project Managers in project matters

Job Requirements:

• Degree in Information technology or any relevant discipline
• Strong written, interpersonal and communication skills
• Planning Experience
• Stakeholder Management, Negotiation & Communication Skills
• Experience in CMS
• JIRA/Confluence experience

Key Responsibilities:

• Collaborate with stakeholders to gather requirements, understand and document business needs, business requirements and flows related to the Authority’s public services and application systems;

• Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to the Authority;

• Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualise, understand and streamline current workflows and business processes;

• Review design specifications and project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for the Authority’s acceptance;

• Understand and review source codes from vendor(s) for deployment;

• Support and review on-site acceptance and System Integration Testing (SIT);

• Facilitate and support User Acceptance Test (UAT) and trainings for users;

• Conduct technical review and assessment of End of Support (EOS) upgrade proposals before making recommendations to the Authority;

• Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the system;

• Project management and governance, ensuring performance and fulfilment of contractual obligations by the Authority’s appointed contractor managing the collection system.

• Provide maintenance and technical operations support for the Authority’s

• Reviewing impact analysis of all system modifications or new requirements on the functionality, performance, and security of the systems

• Work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of the Authority’s systems;

• Performing hands-on development as part of exploration of new technologies/products and automation of existing processes;

• Participate and support in incident, troubleshooting, testing and verification of reported issues, incidents and to follow up with the Authority’s appointed contractors, stakeholders and business users to ensure timely escalation where required and completion and closure of the issues or incident; and

• Ensure that the deliveries of the project by the Authority’s appointed contractors are compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirements:

• At least 3 years of experience in business analysis.

• Bachelor’s degree in Computer Science, Information/ Infocom Technology, or related discipline would be preferred;

• Strong knowledge in application support and maintenance and possesses hands-on’ knowledge and experience in end-to-end Software Development Life Cycle;

• Experience in IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using automated testing software such as Tricentis TOSCA would be an added advantage;

• Experience in the following would be advantageous:

• Cloud platform and technology;
• Application development using Power builder, Java, Delphi or ASP.Net; and
• Government projects.

• Experience with stakeholder management;

• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met; and

• Experience in working under minimal supervision and to demonstrate ability to ensure tasks are well completed and project is on schedule.

Responsibilities:

· Perform IT audit, regulatory compliance assessment and IT risk assessment, in areas covering IT general controls, application controls, business cycle and IT security review.

· Perform third party assurance engagement covering business and IT controls

· Understanding of COSO and IT Assurance Framework issued by ISACA.

· Able to evaluate IT internal controls and identify opportunities for controls improvement.

· Strong analytical and problem solving skills.

· He/she must have demonstrated knowledge of IT operations and experience executing audits.

· He/she must have Identify and evaluate complex technology and business risks and internal controls which mitigate risks, and related opportunities for internal control improvement.

Requirements:

· Degree in Information Systems, Information Technology, Computer Science, Business Studies, Actuarial Science or Cyber Risks or equivalent.

· Experience in IT audit, IT internal audit and/ or other related disciplines relevant to the

role.

· Excellent written English and interpersonal skills, a team player and communicator, and a self-starter.

· Pro-actively identify other areas of business initiatives and changes in the business environment and

· assess their impact on the business control environment

· Able to handle multiple tasks and assignments

· Logical thinking, good and positive attitude, fast learner and good team player

· Able to work under pressure and meet deadlines

Innovate. Create. Elevate.

At Vertis, we believe innovation starts with people. We design and deliver exceptional digital solutions that elevate our clients brands and the experiences they create for their customers. Through technology-driven creativity, we enable meaningful business transformation. Our team is made up of capable, confident, and motivated individuals who collaborate, challenge ideas, and grow together.

About the job

A Business Analyst plays a pivotal role in bridging the gap between business needs and technology solutions. This role involves leading requirements gathering and analysis, documenting business and functional processes, and facilitating clear communication between stakeholders and technical teams. The ideal candidate has strong analytical and problem-solving skills, a solid understanding of business processes, and the ability to translate business needs into actionable, high-quality requirements.

Key Responsibilities

• Involved across the full Software Development Life Cycle (SDLC) and Agile delivery process, including project initiation, requirements analysis, solution design, development, implementation, maintenance, and post-implementation review
• Liaise extensively with internal stakeholders, external clients, and vendors
• Lead design thinking sessions, requirement workshops, and solution discussions with customers
• Analyse business requirements to assess feasibility and identify gaps, risks, and technical constraints
• Highlight requirement gaps, disproportionate implementation effort, and potential delivery risks
• Translate business needs into clear functional and non-functional requirements
• Present and communicate requirements and use cases to technical and development teams
• Collaborate with solution architects and technical leads to ensure alignment with business objectives
• Prepare and manage documentation including requirements specifications, functional design documents, and solution artefacts, and support stakeholder review and sign-off
• Develop test plans and test cases, ensure traceability to requirements, and support User Acceptance Testing (UAT)
• Support functional and system testing, review test results and logs, and follow up on issue resolution
• Conduct change impact analysis and support change management activities
• Support system training, knowledge transfer, and post-implementation reviews
• Work with local and offshore teams to ensure timely and quality project delivery
• Contribute to pre-sales activities including solution proposals, estimations, and technical discussions.

Requirement and Qualification

• Bachelors degree in Business Administration, Information Technology, Computer Science, or a related field.
• Approximately 5 years of relevant experience in Business Analysis, Systems Analysis, or a similar role.
• Strong experience working across SDLC and Agile delivery methodologies.
• Proven ability to independently run requirement workshops and manage stakeholders.
• Strong experience in requirements elicitation, documentation, and analysis techniques.
• Good understanding of system integrations and technical concepts.
• Prior experience working on government or large-scale enterprise projects is an advantage.
• Strong written and verbal communication, facilitation, and interpersonal skills.
• Self-motivated with a proactive, solution-oriented mindset.
• Willingness to travel as required platforms.

Added Advantage

• Hands-on experience with JIRA, Confluence, or similar collaboration and project management tools
• Understanding of system integrations and RESTful APIs
• Knowledge of BPMN or UML for process modelling
• Familiarity with Agile frameworks such as Scrum or Kanban
• Exposure to data analysis or digital product development

Eligibility Requirement

This is an on-site role based in Singapore and is part of the IMDA Company-Led Training (CLT) Programme. Singapore Citizens and Singapore Permanent Residents are eligible to apply.

Benefits

• Competitive compensation
• Medical & Dental benefits
• International and multicultural working environment
• Training and development opportunities
• Career growth in a fast-growing organisation
• Birthday Leave

Our Hiring Process

After submitting your application, our Talent Acquisition team will review your profile. If your skills and experience align with the role, well get in touch to discuss the next steps. Please be cautious of recruitment fraud, only engage with emails from our official that end with @vertis.digital domain.

Vertis is proud to be an Equal Opportunity Employer. We believe that diversity of thought, background, and experience drives innovation and success. That's why were committed to building and nurturing a team that reflects a wide range of perspectives, abilities, identities, and experiences. At Vertis, every voice matters, and together, we achieve more. We appreciate all applications, however,only shortlisted candidates will be contacted. Thank you for your interest.

The use of artificial intelligence tools, including language models such as ChatGPT, during the interview process is strictly prohibited and will result in the disqualification of your application.

About the client:

Our client is a reputed MNC

Responsibilities:

• Collaborate with business stakeholders to gather analyze and document ESG related requirements
• Translate business needs into functional and technical specifications for data and analytics solutions
• Work closely with data engineering and data science teams to design and implement ESG reporting and analytics solutions
• Analyze ESG datasets eg carbon emissions sustainability metrics compliance data to identify trends and insights
• Support the development of ESG dashboards KPIs and performance tracking frameworks
• Ensure alignment with global ESG standards and frameworks eg GRI SASB TCFD ISSB
• Assist in defining data models data governance and data quality standards for ESG reporting
• Participate in UAT User Acceptance Testing and validate system outputs against requirements
• Provide domain expertise on ESG products services and regulatory expectations
• Create comprehensive documentation including BRDs FRDs use cases and process maps
• Facilitate communication between business product and technical teams

Skills/Requirement:

• Bachelors or Masters degree in Business Finance Data Science Sustainability or related field
• 5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains
• Strong understanding of ESG concepts reporting frameworks and sustainability metrics
• Proven experience working with data analytics data modeling and data visualization tools eg Power BI Tableau
• Familiarity with data science concepts statistical analysis and predictive modeling
• Minimal Hands on experience with SQL and or Python R for data analysis will be good to have

Interested candidates, who wish to apply for the above position, please send in your resume to kellyitsg@persolapac.com

We regret to inform that only shortlisted candidates will be contacted

PERSOL Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Senior Analyst in an emerging markets Private Equity firm, based in Singapore covering Southeast Asia. Reports to Head of SEA. Assisting the senior members of the team, you will be responsible for:

• Managing and monitoring existing investments
• Supporting the investment process for new investments
• Sourcing and conducting due diligence on prospective investment opportunities
• Compiling performance data and performing portfolio analysis and benchmarking
• Preparing quarterly and annual internal and external reporting documents

To qualify candidates must possess:

Degree-qualified (5+ years)

• CFA qualification an advantage
• 5+ years of experience in buy-side, consulting or investment banking
• Demonstrated ability to communicate effectively and persuasively
• Astute commercial sense, strong analytical skills and superior critical thinking
• Able to multi-task and focus on delivering results
• Fluent in written and spoken English and at least one other relevant language (Bahasa an advantage)
• Local business / cultural knowledge in Indonesia, Philippines and Thailand an advantage

System Engineer

Job Descriptions:

• Plan and design CCTV network infrastructure and effective surveillance coverage

• Install, configure, and commission IP cameras, DVRs/NVRs, video management systems (VMS), and associated hardware/Software
• Configure and maintain routers, switches, VLANs, VPNs, and PoE networks supporting camera infrastructure
• Establish high availability VPN connectivity across multiple CCTV sites
• Monitor CCTV and network performance, diagnose issues, and perform proactive maintenance
• Apply firmware updates, security patches, and resolve vulnerabilities in network devices
• Work alongside CCTV, access control, and IoT teams to integrate solutions into wider security platforms
• Perform site surveya, risk assessments, and recommend enhancements
• Maintain detailed documentation and network topology diagrams
• Train clients and internal Team on CCTV system operation, maintenance, and security best practice
• Ensure adherence to standards such as ONVIF, NSI, MOI SSD and local regulations

Job Requirements:

• Diploma or Bachelor's in Computer Science, Electrical/Electronic Engineering, or related field
• Certifications: Cisco (CCNA/CCNP), COMPTIA security+, HiKvision, Axis, Milestone, or equivalent
• 3-7 years in CCTV system deployment and network engineering
• Proven expertise in configuring IP Camera systems and video surveillance infrastructure

Prefer Technical experience in below skills:

• Networking: TCP/IP, VLAN, PoE, WAN/LAN, QoS, VPN, Multicast routing, HA Protocols (VRRP, HSRP)
• Security technologies: IPSEC, UTM, Firewalls, and Cybersecurity beat practices
• Proficiency with Wireshark/Sniffer tools and Linux environments
• Experience with any CCTV platforms: Dahua, HiKvision, Uniview, HiKcentral, Bosch, Milestone will be added advantage

Key Responsibilities

• System Architecture & Setup: Lead the end-to-end setup of new operational systems (e.g., ticketing platforms, telephony entities, CRM environments). Responsible for system configuration, data mapping, integrations, and deployment.
• System Maintenance & Administration: Manage the daily administration of core CX systems, including ticketing, telephony/VoIP, and CRM platforms (e.g., Zendesk). Monitor ticketing workflows, automation rules, user access permissions, system configurations, and operational performance while supporting data extraction and reporting requirements.
• Workflow Automation: Develop and maintain automation solutions, scripts, and system workflows to streamline operational processes and improve efficiency across the department.
• Technical Stack Ownership: Act as the system owner for core CX tools (Ticketing, Telephony/VoIP, CRM, and Help Desk platforms), ensuring seamless integrations via APIs, webhooks, and third-party services.
• Data Validation & Reporting: Extract, analyze, and validate system data, logs, and operational metrics to measure performance, identify improvement opportunities, and support business decision-making.
• Process & System Optimization: Continuously evaluate customer service workflows, system utilization, and operational processes, recommending enhancements to improve efficiency, scalability, and user experience.

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
• 2–5 years of experience in Customer Service Systems, CRM Administration, Technical Operations, System Support, or related roles.
• Hands-on experience administering customer service platforms such as Zendesk, or similar ticketing/CRM systems.
• Familiarity with customer service workflows, ticket lifecycle management, and operational processes.
• Experience managing user access, system configurations, workflow automation, and system maintenance activities.
• Experience extracting and analyzing system data for reporting and operational insights.
• Strong problem-solving skills with the ability to troubleshoot system and workflow issues.

What we can offer you:

• Life Insurances
• Team Building

•Gather, analyze, and document business requirements related to Corporate Internet Banking platforms and payment systems.

•Lead workshops and interviews with corporate clients, relationship managers, product owners, and technology teams.

•Understand and map corporate payment flows (SWIFT, RTGS, ACH, GIRO, instant payments, bulk payments).

•Work on enhancements to cash management products, payment initiation, transaction approvals, and reporting functionalities.

•Prepare functional specifications, user stories, process flow diagrams, and wireframes.

•Collaborate with UX/UI teams to design corporate-friendly online banking interfaces.

•Support UAT (User Acceptance Testing), SIT (System Integration Testing), and work closely with QA teams to validate solutions.

•Analyze and propose improvements for transaction security, multi-authorization flows, and payment file formats (e.g., MT101, ISO 20022).

•Ensure compliance with regulatory guidelines for corporate payments (e.g., MAS regulations, anti-money laundering).

•Act as a bridge between business stakeholders and technical delivery teams.

•Deep understanding of payment products: Domestic Payments, Cross-border Payments, Bulk Payments, Host-to-Host solutions.

•Familiarity with SWIFT messages, ISO 20022 standards, and other payment file formats.

•Experience working in Agile (Scrum/Kanban) environments.

•Strong stakeholder management, communication, and presentation skills.

•Hands-on experience with tools like JIRA, Confluence, Visio, Figma (optional).