Responsibilities:
Domain & Functional SME
- Subject Matter Expert (SME) for Collections processes, including delinquency and workflow management, recoveries, write-offs, legal collections, and customer communications.
- Translate business requirements into functional and technical specifications aligned with the target collections platform.
- Validate functional designs, configurations, and solution approaches to ensure they meet business intent and regulatory requirements.
Conversion & Data Migration Delivery
- Lead conversion and data migration strategy, including scope definition, data mapping, reconciliation, and validation.
- Oversee end-to-end legacy-to-target data conversion, ensuring data quality, completeness, and accuracy.
- Define and manage mock conversions, dress rehearsals, and cutover planning.
- Drive resolution of data issues, gaps, and defects in collaboration with technical teams.
- Coordinate with architecture, development, testing, and infrastructure teams to ensure aligned delivery.
- Manage dependencies across workstreams, vendors, and system integrators.
- Ensure adherence to the bank’s delivery standards, SDLC, and governance frameworks.
Testing & Readiness
- Oversee functional, system, integration, and testing from a business and SME perspective.
- Ensure test scenarios fully cover collections processes, conversion outcomes, and edge cases.
- Support business readiness activities including operational handover, and hypercare.
Stakeholder & Vendor Management
- Serve as a primary liaison between business, IT, vendors, and system integrators.
- Provide clear status reporting, risk management, and issue escalation to senior stakeholders.
- Guide vendors on functional expectations and validate delivered outcomes.
Requirements:
· 10+ years of experience in Collections systems, platforms, or operations within banking or financial services.
· Proven experience in collections re-platforming, system replacement, or major transformation programs.
· Strong hands-on experience with data conversion / migration in large-scale enterprise implementations.
· Demonstrated success in functional delivery leadership, managing complex dependencies and timelines.
Experience working with third-party vendors or system integrators in regulated environments
Key Domain/ Technical Skills
Deep understanding of Collections lifecycle and business rules.
Strong knowledge of conversion methodologies, data mapping, reconciliation, and cutover execution.
Ability to read and validate functional designs, data models, and interface specifications.
Familiarity with Agile, Waterfall, or hybrid delivery models.
Strong analytical and problem-solving skills, particularly in complex migration scenarios.
Excellent stakeholder management and communication skills.
Ability to bridge business and technology teams effectively.
Strong decision-making skills with a delivery and outcomes mindset.
Comfortable operating in high-pressure, time-bound transformation programs.
Experience with commercial or consumer collections platforms (e.g., vendor-based collections systems).
Exposure to regulatory or compliance-driven collections environments.
Prior experience in dual-role positions (SME + Delivery / Functional Lead).
