Total 370 support analyst job vacancies in Singapore

Key Responsibilities

• Work with business stakeholders to gather, analyze and document business requirements.
• Translate business needs into functional specifications, user stories, process flows and acceptance criteria.
• Act as a domain expert for insurance processes such as policy administration, underwriting, claims, billing, renewals, endorsements and customer servicing.
• Analyze insurance data to identify trends, gaps, risks and improvement opportunities.
• Use SQL to query databases, validate data, perform impact analysis and support reporting requirements.
• Collaborate with data analysts, developers, testers, architects and product teams to ensure successful delivery.
• Support requirement walkthroughs, sprint planning, backlog grooming, UAT and production validation.
• Create business process maps, data flow diagrams, BRDs, FRDs and other project documentation.
• Assist in data mapping, source-to-target analysis, data quality checks and reporting validation.
• Ensure solutions comply with business rules, regulatory requirements and insurance industry standards.
• Identify process improvement opportunities and recommend data-driven solutions.
• Support defect triage, root cause analysis and issue resolution during testing and implementation phases.

Job Requirements:

• Over 7 years of experience as a Business Analyst, preferably in insurance or financial services.
• Strong insurance domain expertise across one or more areas: Life Insurance, Health Insurance, Property & Casualty Insurance, Commercial Insurance, Claims Management, Policy Administration, Underwriting, Billing and Payments.
• Strong understanding of insurance workflows, business rules, forms, regulatory needs and operational processes.
• Hands-on SQL experience for data analysis, validation and reporting.
• Good understanding of relational databases, tables, joins, filters, aggregations and data quality checks.
• Experience in data analytics, reporting, dashboard requirements, KPI analysis and business insights.
• Ability to analyze large datasets and translate findings into business recommendations.
• Strong experience in requirement gathering, stakeholder management, documentation and UAT support.
• Experience working in Agile/Scrum environments.
• Strong written and verbal communication skills.
• Ability to work independently and coordinate with cross-functional teams.

What you'll do:

As a Client Documentation Analyst – Private Banking, you will be immersed in a dynamic environment where your attention to detail and collaborative approach will be essential. Your day-to-day responsibilities will involve reviewing client documentation for both onboarding new accounts and conducting periodic reviews across Singaporean and Hong Kong portfolios. You will act as a dependable resource for front office teams by providing clear guidance on documentation requirements while also managing system updates related to account status.

• Conduct comprehensive documentation checks during onboarding and periodic reviews for accounts managed in Singapore and Hong Kong, including private banking clients, common service providers, IAMs, and BI accounts.
• Ensure all submitted documentation aligns with internal policies as well as local regulatory standards, maintaining rigorous control throughout the review process.
• Serve as a primary point of contact for new and existing accounts by addressing operational queries, facilitating onboarding processes, managing periodic reviews, and handling various service requests.
• Provide strong advisory support to front office teams regarding documentation requirements, especially when there are changes in client circumstances or complex cases arise.
• Manage end-to-end system updates related to onboarding and periodic reviews, including account blocking where necessary to ensure compliance.
• Oversee the management of client notifications such as welcome letters and account PMIE notifications, ensuring timely communication with clients.
• Organise and produce detailed statistical reports related to client accounts upon request from management or stakeholders.
• Review and process tax documentation thoroughly, performing completeness checks and reasonableness assessments on all submitted tax forms.
• Engage proactively in process improvement activities aimed at driving efficiency gains and enhancing overall service quality within the team.
• Participate actively in transformational change initiatives such as process automation, workflow mapping, collation of industry best practices, and support for global projects spanning Asia.

What you bring:

The ideal candidate for the Client Documentation Analyst – Private Banking role brings extensive experience from similar positions within the private banking industry. Your background should reflect deep familiarity with both local (Singapore/Hong Kong) regulatory frameworks governing account opening procedures as well as hands-on involvement with tax form processing. You are known for your meticulous approach when handling sensitive documents, always prioritising accuracy while remaining mindful of risk controls.

• At least five years of proven experience in a client-focused position within private banking, with significant exposure to client documentation processes as well as onboarding or periodic review activities.
• Comprehensive understanding of account documentation requirements specific to Singaporean or Hong Kong managed accounts within the private banking sector.
• Demonstrated familiarity with tax documentation procedures and related forms relevant to private banking clients.
• Exceptional attention to detail combined with a robust risk awareness mindset that ensures accuracy in all aspects of documentation review.
• Excellent communication skills enabling you to provide practical advisory support to front office staff and other key stakeholders across regions.
• Proactive attitude towards collaboration; comfortable working within teams that value knowledge sharing and collective problem-solving.
• Strong organisational abilities allowing you to manage competing priorities effectively while meeting tight deadlines associated with multiple requests.
• Experience participating in or supporting process improvement initiatives aimed at increasing efficiency or enhancing service delivery within financial services environments.
• Comfortable adapting to change-oriented settings where flexibility is required due to evolving business needs or regulatory landscapes.
• Willingness and availability to commit fully to a 9-month contract assignment based in Singapore.

What sets this company apart:

This organisation stands out as one of the most respected names in private banking across Asia. With an unwavering commitment to excellence in client service delivery, they foster an inclusive culture where every team member’s contributions are valued.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT

• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions

• Support system change processes from requirements through implementation and provide input based on analysis of information

• Consult with business clients to determine system functional specifications and provides user and operational support

• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment

• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience

• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills

• Proven interpersonal, data analysis, diplomatic, management and prioritization skills

• Consistently demonstrate clear and concise written and verbal communication

• Proven ability to manage multiple activities and build/develop working relationships

• Proven self-motivation to take initiative and master new tasks quickly

• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education:

• Bachelor's degree/University degree or equivalent experience

SharkNinja APAC is seeking a highly analytical and data-driven Demand & Supply Planning Analyst to support the APAC Planning organization through advanced analytics, reporting, and digital enablement. This role will be instrumental in transforming data into actionable insights, improving visibility across the supply chain, and enabling best-in-class S&OP processes.

You will partner closely with regional planning teams and cross-functional stakeholders to enhance planning capabilities through dashboards, data models, and continuous improvement initiatives.

Here are some of the exciting things you’ll get to do:

• Turn complex data into powerful, intuitive dashboards that directly influence business decisions
• Shape how planning teams operate by building data models that simplify processes and unlock productivity
• Play a key role in S&OP by bringing clarity to demand and supply risks, opportunities, and trade-offs
• Work on AI and automation initiatives to transform the planning landscape in the company
• Collaborate with diverse teams across markets, gaining exposure to different business dynamics and challenges
• Drive real impact by improving visibility, enabling faster decisions, and strengthening supply chain performance

Responsibilities:

Data & Analytics

• Develop, maintain, and enhance Demand & Supply Planning dashboards using Power BI to provide real-time visibility into key metrics
• Build and optimize planning data models to streamline workflows and enable planners to focus on supply modeling and decision-making
• Analyze demand and supply data to identify risks, opportunities, and emerging trends, providing actionable insights

Reporting & Insights

• Prepare and distribute regular reports and performance updates to key stakeholders
• Ensure data accuracy, consistency, and alignment across systems and reporting tools

Planning Enablement

• Support the preparation of S&OP and consensus materials through data consolidation, analysis, and visualization
• Collaborate closely with market planning teams to understand business needs and translate them into analytical solutions
• Improve planning productivity through automation and process optimization

Projects & Continuous Improvement

• Lead and support implementation of planning tools, systems enhancements, and digital transformation initiatives
• Drive productivity and innovation projects, including the application of AI and advanced analytics in planning
• Identify opportunities to improve processes, data flows, and reporting efficiency

Stakeholder Collaboration

• Partner with regional and market planning teams to align on data, assumptions, and outputs
• Work cross-functionally with supply chain, commercial, and finance teams to ensure end-to-end visibility
• Act as a key liaison between business users and technical teams

Qualifications and Skills

• Strong proficiency in Power BI (mandatory) and Tablue
• 3-5 years of Demand/Supply Planning Experience
• Experience with IT systems (eg. Oracle, SAP)
• Advanced Excel skills
• Work in cross functional teams
• Ability to spot trends and interpret results
• Familiarity with S&OP/IBP processes and supply chain planning concepts

Reporting to the Vice President, Quantitative and Growth Markets, the incumbent uses his or her understanding of the Asian market as well as his or her strong analytical rigor to contribute to the management of Japanese equity portfolios.Through his knowledge of the Japanese language, culture and geopolitical context, he helps to identify alpha opportunities as well as risks specific to the Japanese equity market.

What You Will Do

• Monitor the market, macroeconomic and geopolitical environment, with a focus on the Japanese market, with a view to understanding local dynamics in detail

• Understand the business model and return drivers of major Japanese stocks, and make buy and sell recommendations, also based on quantitative signals.

• Establish and maintain relationships of trust with local partners (companies, brokers, managers)

• Prepare presentations to support the reporting of the team's investment activities to the various stakeholders and committee
• Support portfolio managers in the day-to-day management of equity portfolios, acting as the main point of contact for Japanese equities
• Ensure the harmonization of practices between the Montreal and Singapore offices, promoting the sharing of best practices and consistency of approaches

What You Bring

•Graduation in finance, mathematics, or other related disciplines
• Minimum of two (2) years of relevant experience
• Strong interest in equity markets, particularly in international and Asian contexts

• Fluency in English and Japanese, both oral and written
• Programming skills an asset (Python preferred)

What Makes You Unique

•Analytical rigor and attention to detail
• Structured problem-solving ability
• Team spirit and sense of teamwork
• Humility and a posture of continuous learning
• Excellent communication and synthesis skills
• Comfort in complex and ambiguous environments
• Good management of pressure and priorities

[Job ID:1625183]

Job Summary:

Drive innovation insights and ecosystem partnerships to support strategic initiatives across Japan and the APAC region.

Responsibilities:

• Conduct research on emerging trends and innovations across insurance, financial services, healthcare, aging, and childcare sectors in Singapore and APAC
• Analyze developments in AI, AI governance, FinTech, HealthTech, InsurTech, digital health, and data utilization
• Prepare reports and presentations for management and headquarters
• Build and maintain relationships with financial institutions, insurers, startups, technology companies, venture capital firms, accelerators, universities, and government agencies
• Perform market scanning and networking within Singapore’s innovation ecosystem to identify collaboration opportunities
• Participate in conferences, seminars, and industry events locally and overseas to gather insights and expand networks
• Support the planning and execution of internal and external events, including study visits and roundtable discussions
• Plan and promote Proof of Concept (PoC) initiatives with startups and external partners
• Coordinate with headquarters, group companies, and stakeholders on project activities
• Support project management, including tracking progress, resolving issues, and reporting outcomes
• Translate market insights into actionable recommendations to support business development and strategic initiatives
• Prepare management reports and strategic materials and present updates to stakeholders

Requirements:

• Minimum 2 to 5 years of experience in finance, FinTech, insurance, HealthTech, consulting, or innovation-related fields
• Business-level Japanese language proficiency (e.g., JLPT N1) is for liaising with Japanese-speaking clients and stakeholders
• Strong communication and interpersonal skills, with the ability to engage and collaborate with internal and external stakeholders
• Strong analytical, research, and reporting capabilities
• Proven project management and multitasking abilities in a fast-paced environment
• Proficiency in Microsoft Office applications (PowerPoint, Excel, Word) and familiarity with Copilot tools
• Experience in financial institutions or FinTech companies in areas such as digital payments, cross-border remittance, digital assets, or related fields is an added advantage
• Experience in insurance or InsurTech projects involving digital transformation, AI utilization, or customer experience enhancement is an added advantage
• Experience in healthcare or HealthTech sectors, including medical data, wellness, or elderly care solutions, is an added advantage
• Experience in consulting, strategy, or digital transformation projects across financial, insurance, or healthcare sectors is an added advantage
• Experience in innovation ecosystems, venture capital, or corporate venture capital (CVC), including startup scouting and PoC initiatives, is an added advantage

To Apply, please kindly email your updated resume to
cv_madoka@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771

The Risk Division aims to effectively identify, monitor, evaluate, and manage the firm’s financial and non-financial risks in support of the firm’s Risk Appetite Statement and strategic plan. Operating in a fast paced and dynamic environment and utilizing best in class risk tools and frameworks, Risk teams are analytically curious, have an aptitude to challenge, and an unwavering commitment to excellence.

This team is responsible for ensuring that the firm’s risks are managed with a consistent and integrated approach, such that the firm has a regular, comprehensive view of its risk profile as well as of key trends and emerging risks relative our risk appetite.

The team ensures that Risk & Divisional leadership is consistently informed on the holistic risk profile, inclusive of financial and non-financial risks, in a way that facilitates strategic planning and risk decision making. It interfaces with a wide array of businesses and risk management groups across the firm. The cross-disciplinary nature of the projects that the team engages in makes for a rewarding and multifaceted work environment.

RESPONSIBILITIES AND QUALIFICATIONS

Key responsibilities:

• Work closely with APAC Chief Risk Officer and Risk Division Chief Operating Officer, under the support of global Risk Division, to manage risk both at the regional portfolio level and across the firm’s Asia Pacific legal entity footprint.
• Regulatory interaction: understand and interpret local regulatory risk management guidelines and changes to ensure compliance and influence decision-making; facilitate and participate in regulatory examinations; coordinates and provides responses to regulatory questionnaires, self-assessments, data requests, as well as industry advocacy.
• Governance: coordinate with other Risk departments to drive new activity impact assessments and approvals; manages policies and procedure documents; participates in Risk Committees and Board meetings; contributes to thematic risk review for global Risk Leadership and Executive Office.

 Experience/skills required:

• 1-4 years in industry, with prior experience in Risk Management a plus.
• Ability to work independently, form own judgment/opinions, provide insights and drive changes.
• Proactive with strong analytical, interpersonal and communication skills.
• Ability to interact with and build relationships with people from different departments and levels of seniority.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.  

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.  

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2026. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Job Overview

You will be deployed to our client who is a leading government technology agency driving digital transformation and innovation in thehealthcare sector. The Senior PMO Executive will provide comprehensivemanagement and operational support within a healthcare technology environment. The role focuses on strengthening governance, programme tracking, documentation, reporting, and coordination across operational technology systems and related digital initiatives.

Responsibilities

• Support the department in project tracking, workplan consolidation, risk/issue monitoring, and preparing updates for management review.
• Develop, maintain, and enhance dashboards for management reporting and decision support (projects, risks, budgets, assetlifecycle, audit status, etc.).
• Coordinate between operations and technical teams, including infrastructure, project managers, biomedical engineering, multidisciplinary teams, and relevant stakeholders, to ensure consistent project tracking and inventory reporting
• Monitor security deviations, asset end-of-support/end-of-life status, and compliance actions, and flag required follow-ups to Leads and Project Managers.
• Provide administrative and operational support to the office, including documentation, inventory management, audit preparation, budgeting, and operational planning.
• Maintain and update a central inventory of managed IT systems and assets.
• Consolidate project tracking reports and progress updates across all teams.
• Act as Secretariat for governance platforms, including IoMT Governance Committee and IoT Governance Meetings
• Conduct sampling checks to validate alignment across multiple reports (e.g., patching, vulnerability scanning, CMDB,inventory lists).
• Facilitate audit preparations, clarifications,and submission of required documentation.
• Maintain departmental MS Teams Channels and SharePoint Online workspace, including policies, SOPs, organisation charts,media, templates and reference materials.
• Act as the Point‑of‑Contact for the department’s organisational chart updates and intranet content.
• Collate and monitor annual workplans and related budgets for department.
• Track compliance review activities and consolidate required submissions for reporting purposes.
• Represent department in organisational dutiesor assignments (e.g., Fire Warden for designated office zones).
• Support logistics, documentation, andsecretariat functions for meetings and committees.

Requirements

• Minimum Diploma in Business Administration or a related discipline.
• Minimum 5 years of relevant experience, preferably in Programme/Project Management, PMO, or Management Support.
• Proven experience in governance support, including workforce planning, resource management, and budgeting activities
• Past experience in IT asset management.
• Relevant knowledge on IT compliance and audit processes.
• Proficiency in Microsoft 365 productivity tools (MS Teams, SharePoint, Power BI, Excel).
• Experience developing executive dashboards, management reports, asset documentation, and maintaining departmental workspaces or microsites.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at kaixinnchew@morganmckinley.com for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

Chew Kai-Xinn

EA Licence No: 11C5502

EAP Registration No: R2196712

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Being part of PMI feels like building a new business – but with the accumulated expertise of a global brand behind you. Bring us your curiosity and capacity to engage people and you can be part of the Omni-channel team that’s driving our commercial organization forward.

Areas of Interest

·      Business Development

-         Support business reviews, planning and performance tracking

-         Identify new market growth opportunities and address performance gaps

·      Analytics & Business Intelligence

-         Transform data into actionable insights and recommendations

-         Develop performance visibility through reporting and analytics

·      Data & AI Enablement

-         Ensure data governance and reporting accuracy

-         Leverage analytics, automation and AI to enhance commercial effectiveness

·      Activation Excellence

-         Drive execution excellence through performance monitoring

-         Translate insights into actions that improve productivity and commercial outcomes  

Who we’re looking for

·       Bachelor’s degree in business administration or equivalent

·       A motivated, driven, and achievement-oriented individual with a growth mindset and strong learning agility

·       Abilityto work in fast-paced environment and manage multiple projects simultaneously

·      Advanced proficiency in Power BI, SQL, Snowflake, and Microsoft Excel to develop scalable reporting, analytics, and decision-support solutions

·      Proven ability to transform complex datasets into actionable insights and strategic recommendations.

·      Exposure to Salesforce Analytics / CRM Analytics, AI-enabled solutions, or Python for analytics and automation is an advantage.

·       Strong stakeholder management, problem-solving, and communication skills with the ability to influence decisions through insights

Job Summary

We are hiring for Analyst Programmer (Java) to be part of the software engineering team in designing, developing, testing, deploying and maintaining mission critical application systems with exposure to microservices architecture.

Mandatory Skill-set

• Degree in Computer Science, Computer Engineering, Information Technology & Engineering;
• Minimum of 3 years of hands-on experience in software development using Java technologies;
• Experience in system design (include database design), development, quality assurance and maintenance of web based Java enterprise systems;
• Must have experience using Java Enterprise Edition or Spring (Batch, Boot, Web) and Microservices;
• Must have experience in Development of Web-based applications using framework such as Angular/AngularJS, React, Struts;
• Must have experience in Development of application using Persistence framework such as Hibernate, JPA;
• Experience in using one or more of the following: AJAX, JSF, XML, HTML, Javascript;
• Experience using Integrated Development Environment (IDEs) such as Eclipse or JDeveloper or Netbeans;
• Working architecture concepts on message system (e.g. IBM MQ), rule engines, SOA as well as responsive web design;
• Must have experience in development of webservices, restful services;
• Working experience in using Webserver like Apache Webserver, Microsoft IIS;
• Working experience in COBOL, CICS and DB2;
• Team player with excellent interpersonal and communication skills, capable of both independent work and effective collaboration.

Desired Skill-set

• Familiar in containerization technologies such as Docker and Kubernetes.

Responsibilities

• Part of the software team - involve in requirements analysis, contribute to system design and involve in the development, testing, and deployment of applications;
• Collaborate effectively with other engineers to integrate software components, system infrastructure, and third-party components;
• Design and develop APIs within a microservices-based architecture;
• Work closely with business users and application testers to identify and rectify defects;
• Monitor application performance, troubleshoot issues, and ensure seamless operation;
• Involve in Regression Testing, User Acceptance Testing and System Integration Testing;
• Assist in the deployment via CI/CD pipeline and code repository using GitLab;
• Troubleshoot deployment issues, conduct root cause analysis, and implement corrective measures to optimize deployment workflows.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

What you’ll be responsible for: 

As a Senior Anti-Money Laundering (AML) Analyst, you’ll join our Investigation Operations (IO) team helping detect fraudulent activity, suspicious/illegal behaviors and patterns and drive projects focused on preventing and detecting financial crime. The ideal candidate is a highly motivated, inquisitive individual with a background in AML compliance, who enjoys analytical challenges and is passionate about blockchain technology.

What you'll work on:

• Investigating, analyzing and identifying activity which may lead to filing suspicious activity reports, as required by law, from AML alerts, enhanced monitoring reviews, and other L1 transaction monitoring reviews.

• Working cases, as-needed, and filing SARs/STRs when appropriate.

• Assisting in fulfilling requests from and providing support to, external parties, such as law enforcement and banking partners, and internal parties, such as policy, legal and Compliance Operations partners.

• Conducting screening and adverse media checks.

• Ensuring customers are compliant with the laws and regulations to satisfy Circle’s obligations to the appropriate regulatory authorities.

• Maintaining a strong operational focus with the ability to manage time sensitive workflows across competing priorities.

• Collaborating with policy and compliance data and technology teams to share trends and insights as well as providing suggestions to improve detection models, thresholds, and typology coverage to create greater efficiency and more valuable work products for the IO team.

• Understanding complex business problems, breaking down analytical projects into a structured approach and formalizing complex ideas into a well defined logic.

• Conducting training and providing feedback to TM analysts as needed.

What you’ll bring to Circle:

Core Requirements:

• 3+ years experience conducting AML alert review, investigation and applicable reporting, strong knowledge of AML regulations.

• Deep understanding of blockchain ecosystems, VASPs, and evolving global AML/CFT regulations.

• Strong organizational, analytical, written, and verbal communication skills with a close attention to detail and confidence to make a reasoned and supported decision.

• Experience analyzing large transactional data sets; SQL experience preferred.

• Works well under pressure and tight deadlines with an ability to prioritize workloads and ensure tasks are completed in a timely manner.

• Experience and comfort working in an ever changing industry and the flexibility to quickly react to changing demands.

• Proven experience working collaboratively and effectively with the ability to work with multiple stakeholders and internal teams.

• Interest and/or experience applying artificial intelligence, automation, or machine learning tools to optimize AML workflows, such as alert triage, data enrichment, and investigative analysis.

• Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development.

Preferred Requirements:

• B.A./B.S. degree; quantitative or technical degree preferred.

• CAMS, CFCS or CFE certification.

• A passion for harnessing the power of digital currency and blockchain technology and services built on top of it.

• Extensive experience working with blockchain forensic tools (e.g., TRM Labs, Chainalysis, Elliptic).

• Experience/familiarity with Slack, Apple MacOS and GSuite.

• Ensure that the onboarding and review requirements are in accordance with Bank’s AML/KYC standards and regulatory requirements

• Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches

• Review and corroborate KYC information submitted by RM

• Assist RM in completing the Client Acceptance Form, Client profiling in ICE or any relevant inquiries/tasks as well as related checklists, forms and reports related to the account to allow approval of the account

• Oversee end-to end account opening/ review process of the account.

• Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases

• Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process

• Provide feedback and suggestions to relevant parties to improve the processes.

• Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities.

• Any other ad-hoc duties as assigned

Requirements

• Prior experience in KYC and SOW write up/ corroboration

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Responsibilities

• Conduct audits across Consumer Banking, Wealth Management, Legal & Compliance, and Corporate Functions.
• Identify risks and evaluate the effectiveness of internal controls and governance processes.
• Support audit planning, fieldwork execution, and report preparation.
• Escalate audit findings and ensure timely reporting of issues and recommendations.
• Stay updated on regulatory, industry, and product developments.
• Participate in digital audit initiatives, including data analytics and data-driven auditing.

Requirements

• Degree holder with 4–6 years of internal or external audit experience within the financial services industry.
• Experience in Consumer Banking, Wealth Management, Legal & Compliance, or related audit functions is preferred.
• Strong analytical, communication, and stakeholder management skills.
• Ability to work independently and manage multiple priorities.
• Professional certifications such as ACA, ACCA, CPA, CIA, or CISA are advantageous.

Job Summary

• Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill & technical call coaching model, and drives customers to a positive outcome
• Demonstrates strong problem-solving skills, along with advanced knowledge of IDEXX products and services, providing highly effective technical troubleshooting to customers and internal stakeholders
• Is able to work independently and as part of a team, engaging our customer-facing ecosystem and other resources

Key Responsibilities

• Primary responsibility is to provide inbound and outbound contact channel support and other requests for support, providing highly effective technical troubleshooting and product knowledge to customers and internal stakeholders
• Collaborate effectively with teammates to provide an adequate level of coverage for customer contact channels and other tasks to ensure achievement of team SLA, targets, and goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill and technical coaching model, and drives customers to a positive outcome
• Ability to communicate complex information in simple terms
• Balances a strong focus on customers’ needs with thorough technical troubleshooting and a high level of compliance with established processes
• Willingly disseminates and corroborates knowledge and learnings with teammates and other internal stakeholders as needed.
• Diligently records all customer interactions in the customer relationship management system (Salesforce). Includes detailed case tracking notes, next steps, and/or resolution. Holds others accountable for doing likewise
• Elevates complex technical issues as needed to the elevation teams and communicates follow-up and/or resolutions to the customer
• Communicates difficult or sensitive customer issues to the direct leader, whilst keeping other team members up to date on ongoing issues
• Continue to learn and maintain product knowledge by leveraging local and global resources available
• Participates in weekend & holiday support roster to provide customer assistance during these periods
• Other duties as required

Requirements

• Proficiency in Mandarin language require - as the role requires this person to liaise mainly with our external customers based in Taiwan, who mainly communicate in Mandarin.
• Work experience in Clinical Diagnostics of Biochemistry and Hematology analyzers preferred.
• Laboratory experience preferred
• Computer skills in Microsoft Office, including Excel, Words, Powerpoint, and Outlook.
• Good communication and presentation skills.
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.

The Services required are set out as follows:

1. Student Support

• Be part of the school's counselling team to provide one-to-one

counselling and coaching support for students' social, emotional

and mental well-being

• Support the school's student management and counselling team

in strengthening restorative practices and student support

• Conduct group and individual intervention programmes for

students with additional needs in targeted support areas,

including learning motivation and engagement, cyber wellness,

peer relationships and social skills, and emotional regulation and

behaviour across relevant primary levels as directed by the

school

2. Staff Engagement and Professional Development

• Conduct sharing sessions for teachers on student well-being

topics as part of the school's ongoing professional learning during

term period and/or school holidays.

• Support programme development and teacher engagement

aligned to the school's Character and Citizenship Education

(CCE) and Education and Career Guidance (ECG) curriculum

and initiatives

• Provide case consultation with teachers to better support

identified students with additional needs

3. Stakeholder and Parent Engagement

• Support the school's well-being and counselling team in case

consultation with relevant external agencies and social service

organisations

• Provide counselling consultation for identified parents as required

• Support the school's parent engagement efforts, including talks

and workshops as directed by the school during term period

and/or school holidays

4. Engagement Disposition and Professional Conduct

The Personnel should demonstrate a warm, approachable, and non-

judgmental disposition when working with students, with the ability to

build trust and rapport while maintaining professional boundaries.

Cultural sensitivity and an awareness of the school environment are

important, as is a collaborative working style with teachers, school

counsellors, and student management staff. The Personnel is expected

to uphold confidentiality, ethical standards, and professional conduct in

all interactions with students, staff, and external agencies.

5. Values & Professional Ethics

The Personnel should be aligned with a strengths-based and student-

centered approach to well-being support, with a genuine belief in every

student's capacity for growth and development. The Personnel should

demonstrate empathy, compassion, and professional maturity in all

aspects of their work, alongside reliability, integrity, and respect for

student dignity.