Responsibilities:

• Handle and respond daily sales inquiries through phone, email, and other communication platforms, to address the client needs effectively.

• Prepared electronic quotations and proactively managed follow-ups on sales related matters.

• Cultivated strong customer relationships to drive long-term business retention. Preparing and submitting weekly or monthly reports promptly, ensuring they meet designated deadlines, and handled administrative paperwork.

• Assisted the Outdoor Sales in recognizing and pursuing new business opportunities.

• Work closely with internal teams, including operations, finance, and customer service.

• Collaborated with international teams abroad and clients to ensure smooth and efficient shipment processes.

• Carry out any job-related tasks assigned by the Manager, including providing support to Inside Sales team members or addressing urgent needs as they arise.

Job Requirements:

• A minimum of 2-3 years of experience in the sales support sector in Freight Forwarding, Logistics & Supply Chain Management or a related field.

• Proficiency in English (both written and verbal) for effective client communication and collaboration with internal teams.

• Experience in Microsoft Office Suite (Excel, Word, PowerPoint) for data management and reporting.

• Familiarity with shipping Incoterms or a related field is an advantage

Working hours:

Mon to Fri 8.30am - 6pm

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

We are seeking a versatile IT Support Engineer with strong technical expertise in Microsoft environments and network infrastructure for our client. This role supports critical specialized systems across both office and remote operational environments. The ideal candidate is hands-on, highly adaptable, and ready to travel on short notice—including providing on-site support at industrial or maritime sites across Singapore and the Asia region, which may occasionally occur during nights or weekends.

Key Responsibilities

·       Systems Support: Provide end-to-end technical support for office and remote site systems, including hardware/software installation, troubleshooting, and preventive maintenance.

·       Microsoft Ecosystem Management: Configure and support Windows 11, Windows Server, and the Microsoft 365 suite.

·       Network Administration: Deploy and maintain network hardware, including switches, routers, and VLAN configurations.

·       Security& Firewalls: Administer and troubleshoot Fortinet equipment (specifically FortiGate) for routing policies, security configurations, and firewall rules.

·       Cloud Infrastructure: Manage Azure components including Virtual Machines (VMs),storage, identity management, and connectivity.

·       Operational Continuity: Coordinate remote and on-site support for remote business units to ensure minimal downtime and high system availability.

·       Documentation: Maintain accurate network diagrams, system configurations, and support logs.

·       Stakeholder Collaboration: Work closely with technical crews, third-party vendors, and internal IT teams to resolve complex operational issues.

Requirements

·      Experience: 2–4 years in IT support, systems administration, or network engineering.

·      Technical Proficiency: Strong knowledge of Windows OS, Microsoft Azure, and networking fundamentals (TCP/IP, VLANs, routing, switching).

·      Connectivity Tools: Familiarity with VPN, DHCP, DNS, and RDP.

·      Soft Skills: Strong problem-solving abilities, a proactive attitude toward field-based work, and the ability to work independently in remote locations.

·      Availability: Willingness to travel regionally and perform after-hours/rotational support as required by operational needs

·

To apply, please send your cv to johnson@innergy-consulting.com.

We regret that only shortlisted candidates will be notified. Thank you for your understanding!

Location: Upper Pickering Street

Contract: 12 months

Working Arrangement: Mondays to Fridays office hours

Job Responsibilities

• Provide administrative and coordination support to Project Managers and IT officers in infrastructure-related operations
• Assist in document preparation, filing, digitisation, and records management of infrastructure-related documents
• Liaise with appointed service providers on routine operational matters, including backup media handling and records tracking
• Ensure daily movement (sending and return) of backup media is properly tracked and documented
• Support stocktake exercises and maintain accurate records of hardware, peripherals, and related inventory movements
• Assist in tracking and updating departmental assets, including cabinets, pedestals, keys, and portable storage media
• Digitise hardcopy documents for storage in the central digital repository
• Support routine audit checks and verification exercises for assigned assets and storage media
• Assist in disposal or condemnation exercises for expired hardware and peripherals, including proper records updating
• Perform other ad-hoc administrative and operational duties as assigned

Job Requirements

• Diploma in Business Administration, Information Technology, or related field
• Basic proficiency in Microsoft Office applications (Excel, Word)
• Detail-oriented with strong organisational skills
• Able to handle physical asset tracking and documentation accurately
• Responsible, reliable, and able to follow operational procedures strictly
• Able to work independently and as part of a team

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

Role Overview
The GIS Support Engineer provides the daily operational backbone for a production Esri ArcGIS Enterprise environment, delivering proactive monitoring, first-response incident handling, routine GIS administration, lower-complexity service request delivery, and embedded quality assurance. The role also owns operational documentation and provides on-call coverage in rotation with the rest of the technical team.

The GIS Support Engineer works closely with the Senior GIS Engineer / Tech Lead, who provides technical mentorship and code review, and escalates complex issues according to the agreed severity model.

Key Responsibilities

Daily Monitoring & Service Health
• Perform daily health checks on the ArcGIS Enterprise platform — Portal status, map service availability, REST API endpoints, and batch job runs.
• Maintain the operational dashboard; alert early on anomalies in service availability, response time, or batch job completion.
• Contribute to the 99.5% monthly system availability target through proactive monitoring and rapid first-response action.

Routine GIS Administration
• Create, author, publish, start, stop, and refresh map and geoprocessing services.
• Add, remove, and configure map layers; manage symbology, cartography, and scale dependencies.
• Create and manage cache for various layers and groups of layers; tile cache maintenance.
• Monitor and maintain spatial data currency and integrity; flag data issues to the Tech Lead.
• Optimise layers for performance; regular geodatabase compress and analyse runs as directed.

Service Request Delivery (Lower Complexity)
• Deliver service requests of smaller complexity (typically up to 3 man-days) end-to-end — analysis, implementation, testing, and documentation.
• Prepare and maintain functional specifications, design notes, user guides, and administration guides for delivered changes.
• Escalate higher-complexity service requests to the Senior GIS Engineer / Tech Lead with a clear handover.

Incident Response (Sev-2 / Sev-3 First Responder)
• Act as first responder for Severity 2 and Severity 3 incidents; acknowledge within the response window and drive initial diagnosis.
• Immediately escalate Severity 1 incidents to the Senior GIS Engineer / Tech Lead and Project Manager.
• Track and update incident progress and resolution on the client's helpdesk support platform.
• Co-operate with the client's infrastructure FM team for issues that cross the application/infrastructure boundary.

Batch Jobs & REST API Monitoring
• Monitor the scheduled batch jobs daily; raise alerts and perform first-level troubleshooting on failures.
• Perform daily REST API endpoint health checks; log response times and escalate anomalies.

UAT, Testing & Quality Assurance
• Prepare and refresh base test data sets for UAT and independent testing; support end-to-end flow testing.
• Execute test cases, log defects, track them through retest and closure, and maintain the defect register.
• Perform regression checks after service request deployments to production.

Documentation & Reporting
• Maintain operational documentation — administration guides, runbooks, service logs, and change records — after every change.
• Supply operational data (incident logs, service metrics, batch job history) to the Project Manager for the monthly progress report.

End-User Support & On-Call Coverage
• Respond to ad-hoc user queries and provide day-to-day guidance on the use of the system (approximately 20 active users).
• Participate in the on-call roster for out-of-hours support; maintain readiness to handle Emergency Service Requests.

Key Requirements

Experience (Mandatory)
• Minimum 2 years of hands-on experience supporting, administering, or developing on Esri ArcGIS software (ArcGIS Enterprise and/or ArcGIS Pro).
• Experience working within a formal service management process (incident, problem, change) with defined SLAs.
• Experience using a helpdesk or IT service management platform to log and track tickets.

Core Technical Skills
• Esri ArcGIS Enterprise (v11.x) — map services, Portal, layer publication, and basic server administration.
• Esri ArcGIS Pro — map authoring, geoprocessing, and geodatabase handling.
• Python (ArcPy and general scripting) for automation and data processing.
• Working knowledge of JavaScript, HTML, and the ArcGIS API for JavaScript for lightweight web map and widget work.
• Microsoft SQL Server basics — T-SQL queries, joins, indexing concepts, and spatial data types.
• Windows Server operations — services, tasks, logs, and basic PowerShell.
• Version control (Git), ticketing/helpdesk tools, and documentation tooling (e.g. Confluence, SharePoint, or equivalent).

Personal Attributes
• Strong attention to detail, disciplined operational habits, and a user-first mindset.
• Clear written and verbal English communication; able to document issues and solutions crisply.
• Willingness to participate in an on-call rotation and respond to out-of-hours incidents when required.
• Eagerness to learn — stays current on ArcGIS releases, SQL Server updates, and geospatial best practices.

Qualifications
• Diploma or Bachelor's degree in Computer Science, Geographic Information Systems, Geomatics, Information Technology, or a related discipline.
• Must be Singapore-based and eligible to work in Singapore.
• Able to obtain and maintain the relevant government security clearance for the engagement.

Nice-to-Have Qualifications
• Esri ArcGIS certifications (e.g. ArcGIS Pro Foundation, Enterprise Administration Associate).
• Microsoft SQL Server (e.g. Azure Database Administrator Associate) or comparable database certification.
• Exposure to .NET / C# development for ArcGIS customisations or add-ins.
• ISTQB Foundation (or similar) testing certification and experience with structured QA methodologies.
• ITIL v4 Foundation certification.
• Prior experience supporting Singapore government agencies or statutory boards.
• Awareness of OWASP Top 10 web application security risks.
• Familiarity with Government Commercial Cloud (GCC) or similar hardened cloud environments.

Working Hour
·      Mondays to Wednesdays only: 8:00am to 5:00pm, inclusive of 30mins lunch break

Roles & Responsibilities

Assist in the preparation of teaching and learning resources to support classroom instruction.
Support the preparation of materials for science experiments, and ensure the science laboratory is kept clean, organised, and safe.
Assist students in conducting science experiments under the supervision of Science teachers.
Provide administrative support to teachers, including the preparation of students’ achievement certificates and collation of survey responses.
Manage the loan and return of teaching resources, and prepare documentation for the disposal or condemnation of resources when required.
Provide front-desk customer service, including handling walk-in and telephone enquiries from parents as needed.
Assist with school printing and reproduction duties as required.
Qualifications, skills, and experience

• At least GCE N-Level
• At least two (2) years of experience in providing teaching support;
• At least two (2) years of experience in reception duties or equivalent administrative roles.
• Candidates with prior experience working in a local school environment will be preferred.

Job Description & Requirements

Working location: Beach Road

Working hour: 9am to 6pm

Training provided

Have AWS & bonus

No experience required as training provided

Job Description

• To support day to day operation for level 1 support cases
• To attend onsite with in 2 hours for 3 product line
• To ensure all support case (vendor or passport MA) is within the SLA
• To perform preventive maintenance on the equipment (See product matrix)
• To support level 2 engineers for diagnostic test, basic configuration, troubleshooting, rack & stack, burn-in test and firmware upgrade. (See product matrix)
• To maintain the maintenance store
• To attend to run rate professional services

Requirements

• Minimum Nitec/Diploma
• 2-3 related working experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Application / Technical Support Engineer

Location: Bukit Batok

Working Days: Monday – Friday

Working Hours: 8:30 am – 5:30 pm

Salary: SGD 3,200 – 4,500 per month

Industry: Electrical & Electronics

The role of Technical Support and Application Engineer will be responsible for supporting technical sales and providing technical support of Automation Products we are distributing and their applications for our customers in Singapore, Malaysia and Indonesia.

Job Responsibilities

• Manage and support the full range of automation products distributed by the company.

• Provide pre-sales and post-sales technical and application support by analyzing customer requirements and proposing appropriate solutions.

• Prepare and deliver technical proposals, application notes, and solution-based documentation.

• Respond to customer queries and resolve technical issues through email, phone, or onsite visits.

• Conduct product training sessions and live product demonstrations.

• Use application knowledge to demonstrate product capabilities and performance advantages.

• Interface with product principals to relay technical feedback and recommend product enhancements.

Requirements:

• Degree in Electronics, Electrical & Mechatronics.
• Training provided; 1–2 years of experience an advantage.
• Knowledge of PLC, control/automation, touch panels, and IoT is a plus.

Interested applicants kindly submit your resume through here and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Industry/ Organization Type: Cybersecurity
• Position Title: Technical Service / Support Consultant
• Working Location: Bedok
• Working Hours: 5 days (Mon – Fri, 9.00am – 6.00pm)
• Salary Package: Basic salary up to $5,000 + Flexi Benefits + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide clear consultation and coaching to customers and partners about product features and solutions
• Handle all parts of project implementation, including customizing solutions to meet client needs and supporting products after they go live
• Respond to client issues and questions, use problem-solving skills, and follow up until the issue is fully resolved—support may be needed at different hours
• Work together with teams such as Pre-Sales, Product Engineering, and Quality Assurance

APPLY NOW!!!

• Bachelor’s Degree in Computer Science, Software Engineering, IT, or a related field
• 1–2 years of experience in software application development, implementation, and support
• Familiar with programming languages (e.g. Java, HTML, JavaScript, SQL
• Understanding of APIs, web services, and basic operating systems (Unix, Windows)
• Experience with servers and databases is a plus
• Knowledge of .NET/C#, web/mobile frameworks, cloud platforms, or hold relevant IT certifications
• Good communication, client management, and teamwork abilities
• Strong problem-solving skills, proactive, and adaptable
• Willingness to travel overseas for projects is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76242 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others

Responsibilities 

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities 
• Collaborate and communicate effectively with peers, internal application and software development teams 
• Prioritize and communicate product defects and enhancements to development teams 
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 
• Enhance personal and professional growth by participating in Internal Development Programs 
• Work in a strong team environment 

Qualifications 

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 
• Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 
• Windows/Linux system administration knowledge 
• Minimum of 2 years of IT customer service experience / strong customer focus 
• Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 
• Strong analytical and troubleshooting skills and experience 
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure  

Preferred Cloud certifications (AWS, Azure, or Google Cloud). Bilingual, with proficiency in both English and Japanese.

The Platinum Support team works with our Turnitin Assessment Delivery team to provide world-class customer service to Premium and Non-Premium Support member institutions, exam takers and proctors. The Platinum Support Specialist will help grow customer usage of products, ensure satisfaction with the products, and provide bespoke Premium support services.

• Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
• Proactively support users of the ExamSoft and ProctorExam products (administrators, instructors, teaching assistants, exam takers and proctors ensuring problem resolution, system access, optimal system performance, and overall customer happiness. 
• Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services. 
• Coordinate closely with other departments including but not limited to Tier 2, Client Success Management, Engineering, Product Management, on all product issues & releases, as well as on new user onboarding initiatives.
• Be part of our newly created Bench Team 
• Develop and maintain positive customer relationships with domestic and international customers while striving to provide exceptional customer service on every interaction with every customer.

Provide investment advice and guidance to clients:

- Offer personalized investment advice and recommendations

- Help clients understand investment options and strategies

- Provide guidance on portfolio management and asset allocation

Manage client portfolios and develop investment strategies:

- Create and manage client investment portfolios

- Develop investment strategies aligned with client goals and risk profile

- Monitor and adjust portfolios as needed

Conduct market research and due diligence on investments:

- Research investment products, markets, and trends

- Assess investment opportunities and risks

- Conduct due diligence on potential investments

Ensure client investments meet their goals and risk profile:

- Ensure investments align with client objectives and risk tolerance

- Monitor portfolio performance and adjust as needed

- Communicate regularly with clients on portfolio performance and strategy

We are seeking a Business Support Executive to provide comprehensive support to senior management, with a strong focus on budget reporting, management updates, and business operations support. This role goes beyond traditional administrative work — you will be actively involved in preparing business reports, coordinating management updates, and ensuring smooth communication across teams.

• Prepare budget reports, tracking expenses, and compiling updates for management.
• Coordinate executive meetings, including agendas, materials, logistics, and follow-ups.
• Manage schedules, correspondence, and preparing briefing decks for senior management.
• Maintain documentation and reporting systems to ensure smooth business operations.

Requirements:

• Diploma or degree in Business Administration or equivalent.
• Proven experience in business/management support in the Construction/Engineering sector.
• Strong skills in MS Excel and PowerPoint, with hands-on experience preparing reports and presentations.
• Excellent communication, organizational skills, and ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Role Overview

My client is a well-established IT System Integrator, and they are seeking a reliable and proactive IT Sales & Operations Support Coordinator to support sales administration and infrastructure operations. This role plays a key part in coordinating commercial activities, handling documentation and contracts, and supporting day‑to‑day system and operational tasks in a fast‑paced IT environment.

What You’ll Be Doing

• Provide administrative and procurement support to the sales team, including document management and coordination of key information
• Maintain and update monthly sales forecasts and track related sales activities
• Support software and product sales operations, including license purchases and renewals (e.g. Microsoft 365, Veeam, HULFT)
• Manage vendor and customer contracts, ensuring accuracy and timely processing
• Prepare and issue invoices related to infrastructure and IT services
• Collaborate closely with internal teams to ensure projects and deliverables stay on schedule
• Support infrastructure and system standard operating procedures, including basic daily monitoring of system performance and availability

What We’re Looking For

• At least 3 years of experience in an administrative, coordination, or office support role
• Familiarity with everyday IT tools such as PCs, email platforms, and internal systems
• Prior exposure to the IT industry and foundational understanding of IT infrastructure (networks, servers, PCs, cloud) is a plus
• Strong written and spoken English, with the ability to communicate clearly and professionally
• Hands‑on contributor who can work independently and coordinate effectively with vendors and onshore/offshore teams
• Proficient in Microsoft Excel, Word, and Outlook
• A positive, collaborative team player who is organised, self‑motivated, and detail‑oriented, with a strong sense of ownership and urgency

Raymond Ler (R1876114)

JAC Recruitment Pte. Ltd. (90C3026)

Prefer: Singaporean and previous CAT clearance

Project Start Date: July/Aug 2026

Looking for a season project manager to handle the entire life cycle of a project

The personnel shall be responsible to:

a. Provide project management services

b.                 Coordinate with all relevant parties (internal and execution) for smooth project execution

c. Participate and conduct reviews, surveys, integration and acceptance testing as the Organization's representative.

d.                 Arrange and manage meetings between the all parties (including sub-contractors )

e. Monitor and resolve project and integration issues

f. Establish necessary Non-Disclosure Agreements with third-party

g.                 Maintain independence by not becoming a sub-contractor to any other parties

h.                 Pursue the rectification of inadequacies whenever it appears

i.  Review and process the personnel security clearances for sub-contractor and related vendors.

Document Management& Review

The personnel shall be responsible to:

a. Consolidate and verify project documentation, including, but not limited to:

•          Certificate of completion

•          Requirements trace ability matrix

•          Review documents

•          Interface design documents

•          Safety reports

•          Installation control documents

•          Progress/status reports

•          Action item register

•          Acceptance test plans

•          Acceptance test procedures

•          Acceptance test reports

b.                 Submit verified documents to relevant parties for endorsement

c. Review and test eLearning and training content (if any)

Installation, Check-out, Integration and Testing Oversight

The personnel shall be responsible to:

a. Oversee and coordinate Installation, Check-out,

Integration and Testing (ICIT) works

b.                 Oversee logistics arrangements and equipment setup at

Organization premises

c. Oversee and ensure proper disposal of materials, including hazardous waste management

d.                 Oversee and support system integration testing and reviews

Training Coordination

The personnel shall be responsible to:

a.   Coordinate the logistics of the training courses provided by the

organization

b.  Review and manage the training content and processes, for example:

•          Scope of training

•          Quality of training materials and equipment

•          Quality of instruction

•          Topics requiring review or additional coverage

Logistics & Maintenance Support

The personnel shall be responsible to:

a.   Assist to draft and update system management reports:

•          Integrated Logistics Support(ILS) report where applicable

•          Post-acceptance operationalization and handover plans

•          Logistics Support Management Plan (LSMP) where applicable

b.  Assess and recommend:

•          Supply Support items, if any

c.   Ensure proper delivery of:

•          Documentations

•          Training materials

d.  Ensure proper maintenance plan to support the

System throughout the operational life span

e.   Review Maintenance Plan

f.    Review Maintenance Engineering Analysis and Level of Repair Analysis (where applicable)

Post-Implementation Support

The personnel shall be responsible to:

a.   Manage maintenance works, which commence upon

completion of On-Site Acceptance Test (OSAT)

b.  Handle defect rectification and warranty issues

c.   Act as Organization's representative in resolving inadequacies

Governance and Cybersecurity Management 

The personnel shall conduct internal audits (e.g. vulnerability, basic security) at the following frequency (where applicable):  

                       a. Internal audits: Once every year and continuous audit

remediations till closure of findings

The personnel shall also ensure comply to the Organization's policy, including but not limited to: 

a. Producing vulnerability management compliance reports and patch reports

b.                 Filing documents for audit purposes

c. Conducting logs review

d.                 Performing Vulnerability/Compliance Assessments

e. Respond to Request for Information (RFI)/ Polls from the

relevant staff organization

f. Perform reviews of privileged and non-privileged accounts

g.                 Manage waivers (CybersecurityAct, Circulars etc.) as required

h.                 Manage security notifications

System & Ops Support Management

The personnel shall be responsible to:

a. Manage contracts 

b.                 Monitor system health

c. Conduct security monitoring and tracking

d.                 Provide sites support

e. Manage patching

f. Review and implement Service Requests/Change Requests

(SR/CR)

g.                 Support procurement activities

h.                 Support power servicing operations

i.  Provide ops support for special events and exercises

j.  Manage obsolescence

Project Management

The personnel shall be responsible to:

a. Manage Technical Refresh activities

b.                 Handle ad-hoc hardware and software replacements

c. Manage and implement security enhancements and integrations

d.                 Manage services and    infrastructure         migrations   (where

applicable)

e. Oversee system decommissioning

Personnel Security Clearance and Supply Support Management

The personnel shall support the submission of security clearances for related vendors.

The personnel shall assess and review the supply support items provided (if any) regularly.

Modification &Configuration Management 

The personnel shall conduct annual reviews of operation and maintenance manuals. 

Engineering Support Management 

The personnel shall provide technical advice and recommendations as required. 

Budget Management 

The personnel shall be responsible to perform invoice verification, budget monitoring, and forecasting. 

The personnel shall undertake any additional project responsibilities or tasks as directed by the organization.

The personnel shall ensure that all deliverables as defined by the Organization based on the Scope of Work and furnish all necessary documentation as part of the deliverables. 

The personnel shall observe normal working hours from 0830 hrs to 1800 hrs, Mondays to Fridays, excluding weekends and Public Holidays.

The personnel shall be recallable for contingencies and other scheduled events outside of working hours, subject to reasonable compensations in terms of time off-in-lieu.