Jon Description:-
Design of detailed piping arrangement for Pharma plant and systems, including generate isometric drawing, piping support drawing and BOM (bill-of-materials).

Prepare and design equipment layout for complete plant and modular skid, PFD (Process Flow Diagram) and PID (Piping and Instrumentation Diagram), and other equipment outline drawings as well as EICA drawings.

Co-ordinate and interface with process, instrument, civil and equipment suppliers.

Prepare piping specifications, technical specifications, or data sheets for the purchase of piping components.

Clarification and evaluation of vendor quotations.

Onsite support during project execution stage.

Prepare and update as-built drawings.

Sizing and selection of equipment, piping, fittings and etc.

Other ad-hoc works as assigned.




Requirements:-
Diploma/Degree holders in Mechanical Engineering or relevant field

Proficient with software CADWorx

Preferably 3 years relevant working experience in similar industry

Able to work with all levels of workforce

Self-motivated and team player

Excellent interpersonal and communication skill

Responsibilities:

• Develop new applications and enhance existing systems using .NET, C#, and Angular
• Analyze and interpret requirements from Business Analysts and Consultants
• Design and implement solutions based on functional and technical specifications
• Collaborate with the development team while adhering to coding standards and best practices
• Provide on-site support as needed and travel overseas
  

Qualifications:

• Min 2–3 years of relevant working experience
• Proficient in frontend technologies (Angular, PrimeNG, HTML, CSS, JavaScript, JSON, Bootstrap) with experience in responsive design
• Basic to intermediate backend knowledge (.NET, C#, Web API, SQL Stored Procedures, SSRS)
• Solid understanding of Object-Oriented Programming (OOP) principles
• Familiarity with Git version control is an added advantage
• Able to work under tight deadlines with a strong sense of ownership

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

The Centre of Excellence in Maritime Safety (CEMS) is a national R&D centre, a collaborative effort between Singapore Polytechnic and the Singapore Maritime Institute. We focus on developing innovative digital solutions and training systems to enhance maritime safety. Our state-of-the-art research facilities, including South-east Asia's first navigation research simulator, setting us as an innovation champion.

About the Role

The appointee will be part of the CEMS AI & Software team in developing digital solutions to enhance simulator training and assessment, innovate in training pedagogy for the maritime industry. The role may also involve contributing to department- and school-level software initiatives that support digitalisation and automation across R&D, operations, and education.

Responsibilities:

• Lead projects and provide technical contributions across the full software development lifecycle (SDLC), including requirements gathering with industry partners and internal stakeholders.

• Work closely with the AI team at CEMS to deploy and integrate AI solutions—such as Natural Language Processing, computer vision, and data analytics —into simulation platforms to enhance training and assessment capabilities.

• Collaborate with third-party simulator technology and solution providers to design and develop reusable code libraries and scalable APIs for integration and interoperability.

• Drive improvements to existing software systems by identifying performance bottlenecks, refactoring codebases, and enhancing maintainability and scalability.

• Contribute to the conceptualization, proposal development, and implementation of new research and development projects aligned with CEMS’s strategic objectives.

• Guide junior software engineers and student interns in software development best practices, code quality, and project execution.

• Prepare and deliver regular project updates and technical presentations for CEMS Governing Board and senior management meetings.
  

  Requirements:

  • Relevant qualifications in Computer Science, Computer Engineering, or a related field.

  • Relevant experience in the following areas: Production-grade software development, Backend and/or frontend application development, RESTful API design and implementation using modern frameworks (e.g., ASP.NET Core, Spring Boot, Django, Express.js)

  • Strong programming skills in one or more modern languages (e.g., C#, C++, Java, Python), with the ability to quickly learn new technologies and frameworks.

  • Experience working with relational and non-relational databases (e.g., MySQL, Oracle, MongoDB).

  • Good understanding of object-oriented design, software design patterns, and CI/CD practices.

  • Familiarity with version control systems (e.g., Git, GitLab).

  • Hands-on experience with containerization tools such as Docker.

  • Ability to build quick prototypes, tools, or scripts to support development or testing.

  • Strong interpersonal, verbal, and written communication skills; effective in collaborative and fast-paced environments.

  • Experience with end-to-end AI solution implementation using frameworks such as TensorFlow or PyTorch is a plus.

Overview 

The OutSystems Architect is responsible for creating the most appropriate architecture and providing technical leadership in large complexity project(s) independently using the OutSystems platform.

Responsibilities

Project Delivery

• Provide technical leadership in large complexity OutSystems project(s) on both O11 and ODC independently
• Define system-level application architecture that includes:
• High-level design using OutSystems architecture canvas and patterns
• Architectural policies and principles aligned with OutSystems best practices
• Design and programming guidelines for OutSystems development
• Implementation risks and mitigation measures
• Software development and integration strategies leveraging OutSystems capabilities
• Software configuration controls and lifecycle management
• Maintain control over the architecture throughout the entire software development lifecycle by continuously making critical adjustments to ensure desired results are achieved
• Involve in requirement analysis phase to ensure the implementation feasibility of functional specifications using OutSystems platform capabilities
• Highlight requirement gaps, disproportional construction efforts, technical challenges, and any other issues to business analyst teams
• Develop the Technical Design Specification (TDS) independently for OutSystems applications
• Provide technical leadership in the project through established OutSystems design and development methodologies to ensure system meets functional and system requirements
• Engage clients to explain the rationale of architecture's selection, OutSystems platform capabilities, or other technical issues
• Ensure best practices, frameworks and reusable components are employed in the project, including OutSystems Forge components and custom accelerators
• Troubleshoot technical problems faced by the project team, including performance optimization, integration issues, and platform-specific challenges

Organisation Development

• Coach, train and mentor Associate Architects and OutSystems developers
• Share technology knowledge with the rest of the organisation through Community of Practice (CoPs) or other in-house forums
• Package and conduct technical courses on OutSystems development, architecture patterns, and best practices
• Contribute to knowledge repository on experience learnt through OutSystems project implementation

Business Development

• Be involved in pre-sales solution activities to review technical solutions and estimated effort prepared by proposal team
• Provide technical expertise during client presentations and proof-of-concept demonstrations
• Support Technical Pre-sales (TPS) teams with OutSystems-specific solution design and effort estimation

Requirements

Certifications (Must have ONE or more of the following)

• OutSystems Architecture Specialist (O11) - Demonstrates expertise in designing enterprise-grade OutSystems applications on version 11
• OutSystems Architecture Specialist (ODC) - Validates skills in architecting solutions on OutSystems Developer Cloud
• OutSystems Tech Lead (O11) - Proves capability to lead technical teams and manage complex OutSystems projects

Experience 

• Typically 10-15 years' experience in technical role with responsibilities that apply in-depth knowledge of architectural principles and design
• Minimum 5+ years hands-on experience with OutSystems platform (O11 and/or ODC)
• Experience in developing and deploying large scalable production applications on OutSystems platform
• Experience with Cloud platforms (AWS, Azure, or Google Cloud) and understanding of OutSystems cloud deployment models
• Working knowledge of DevOps software development tools and methodologies, including OutSystems LifeTime and CI/CD pipelines
• Broad and deep knowledge in current IT technologies and how they integrate with OutSystems
• Proficiency in Enterprise technology specifications and standards

Technical Skills

• OutSystems architecture patterns
• Web technologies: HTML5, CSS3, JavaScript, Reactive Web
• Mobile application development using OutSystems
• RESTful and SOAP web services, API design, and integration patterns
• Relational databases (SQL Server, Oracle, MySQL) and OutSystems data modeling
• Security best practices and data privacy compliance
• Additional OutSystems certifications (e.g., Professional Developer, Associate Reactive Developer) are an advantage

Professional Competencies

• Self-motivated with a positive "can-do" attitude
• Creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Ability to lead, develop and maintain respectful and trusting relationships with clients and team members
• Proficient in written and spoken English
• Strong problem-solving and analytical skills
• Customer-focused mindset with attention to detail
• Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Able to travel as required

Note: Candidates must demonstrate their expertise through valid OutSystems certifications and be prepared to showcase their portfolio of OutSystems projects, architectural designs, and technical leadership experience during the interview process.

Responsibilities:

• The projects that we are involved in covers a very broad spectrum including commercial, industrial, institutional, mixed-development, residential, healthcare, infrastructure etc.
• Project Management, coordinate and assist in the day to day running of projects assigned.
• Liaise and coordinate with Clients, Consultants and Contractors.
• Ensure compliance with local building codes and regulations.
• Confidently administer the contract and effectively manage the project team.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Proactively identify and resolve technical coordination, site or compliance issues.
• Keep updated on contractual and authorities' requirements.

Requirements:

• Degree in Architectural from recognized tertiary institution under BOA Singapore
• Minimum 8 years post graduate experience
• Familiar with BIM and Authorities submission process and guidelines
• Proficient in Autocad, Revit, Sketchup

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Responsibilities

1. Requirements Analysis & Solution Design (Core)

• Conduct requirement research, interviews, and pain-point analysis for customers (external clients or internal business departments); deeply understand business scenarios.
• Based on the company's product portfolio, technical capabilities, and ecosystem resources, independently complete writing of feasibility plans, technical solutions, and implementation plans.
• Design business architecture, technical architecture, data architecture, and deployment architecture within solutions; ensure advancement, feasibility, and cost-effectiveness of plans.

2. Pre-sales & Project Support

• Collaborate with sales team/project managers for customer visits; handle technical-level communication, solution presentations, product demos, and POC (proof of concept).
• Assess project workload, costs, and risks; assist in producing project SOW (Statement of Work).
• Participate in bidding processes; responsible for technical proposal writing, presentation, and pitch work.

3. Product & Industry Research

• Track industry trends and competitor dynamics; extract core differentiators and value propositions of company solutions.
• Provide feedback to product teams on market/customer common needs; drive product iteration; standardize solutions.
• Consolidate industry benchmark cases; output sales toolkits (e.g., industry white papers, technical comparison reports, case studies).

4. Project Handoff & Knowledge Transfer

• After project signing, conduct solution briefings to delivery/implementation teams to ensure solution intent is accurately understood and executed.
• During implementation, provide solution-level assessment and decision support for major requirement changes.

Requirements

Basic Requirements

• Bachelor's degree or higher in Computer Science, Communications, Electronics, Automation, or related STEM fields.
• 5+ years in related domains (e.g., cloud computing, big data, AI, IoT, SaaS, ERP), with at least 2+ years in solutions architect/pre-sales/business architecture roles.

Professional Skills

• Architecture Competency: Familiarity with enterprise architecture methodologies (TOGAF, etc.) is a plus; proficiency in at least one mainstream tech stack (Java/Python/Go) or knowledge of cloud-native systems (K8s/Docker/microservices).
• Documentation Skills: Strong PPT/Word writing ability; ability to produce logically rigorous, visually appealing high-quality proposals; proficiency with Visio/Draw.io and similar diagramming tools.
• Industry Knowledge: Deep understanding of [specific industry, e.g., finance/government/retail/manufacturing] business processes, regulatory requirements, and IT landscape.
• Communication & Negotiation: Excellent presentation skills and on-the-spot adaptability; ability to conduct peer-level dialogue with technical decision-makers (CTO/CIO) and business leaders.

Soft Skills

• Strong customer-centric mindset; skilled at uncovering implicit needs.
• Complex project management capability; ability to maintain clarity across multi-threaded tasks.
• Flexibility for short-term travel (typically 30%-50% depending on project needs).

Bonus
Candidates with any of the following will be prioritized

1. TOGAF, PMP, or AWS/Azure/Alibaba Cloud advanced certifications.
2. Background from tier-1 consulting firms (Big 4, Accenture, IBM) or leading tech companies.
3. Ability to produce high-quality technical proposals in English; experience with overseas project support.
4. Pre-sales/implementation experience on large projects exceeding 2 million SGD in value.

Mandatory Skills

• Prior exposure to Sunline (SunLTTS / SunCBS / SunCBS architecture)
• Minimum 10 years of experience in technology roles within the financial services or banking software sector, with at least 5 years in technical architecture capacity.
• Demonstrated experience leading the technical architecture for at least one full end-to-end core banking implementation or modernisation programme.
• Strong expertise in distributed systems and microservices architecture — ideally within a banking or high-volume financial transaction processing context.Hands-on experience with modern integration platforms (MuleSoft, IBM ACE, WSO2, Apache Kafka) and RESTful/event-driven API design.
• Strong knowledge of distributed database technologies (OceanBase, TiDB, PostgreSQL, or equivalent) and their application in high-concurrency banking workloads.

Role Summary

The Solution Architect is responsible for defining and governing the end-to-end technical architecture for Sunline Core Banking implementations. This includes solution architecture, integration design, data migration, infrastructure, security, and platform modernization. The role ensures scalable, secure, and high-performing banking solutions that align with business, regulatory, and operational requirements.

Ways of Working

Solution & Platform Architecture

• Define the overall architecture for Sunline Core Banking platforms and supporting ecosystems.
• Design distributed microservices-based solutions, deployment models, scalability frameworks, and technical standards.
• Establish architecture standards covering APIs, data models, security, and DevOps practices.

Integration Architecture

• Design integrations between core banking systems and external platforms, including digital channels, payment networks, compliance systems, and middleware.
• Define API-led and event-driven integration patterns using technologies such as MuleSoft, Kafka, IBM ACE, and WSO2.
• Establish integration governance standards covering API lifecycle management, security, error handling, and resilience.
• Architect real-time payment integrations and banking connectivity solutions.

Data & Migration Architecture

• Lead data migration strategy, including mapping, transformation, reconciliation, and rollback planning.
• Design enterprise data models for customer, account, product, and transaction domains.
• Oversee integration of data warehouses, data lakes, analytics, and regulatory reporting platforms.
• Ensure data quality, lineage, auditability, and governance requirements are met.

Infrastructure, Security & Delivery

• Define infrastructure architecture, database strategy, containerization, cloud/on-prem deployment models, and environment management.
• Design high-availability, disaster recovery, and business continuity solutions meeting banking-grade SLAs.
• Conduct performance and scalability assessments to support transaction growth and peak processing requirements.
• Ensure compliance with banking security standards, IAM controls, encryption requirements, and regulatory frameworks.

Preferred Qualifications

• Experience with containerisation and orchestration platforms (Docker, Kubernetes) and CI/CD tooling in a financial services context.
• Deep understanding of banking security architecture and regulatory requirements
• Experience with AWS, Azure, Alibaba Cloud, or other cloud-native banking deployments.
• Knowledge of Open Banking, Banking-as-a-Service (BaaS), Embedded Finance, and Real-Time Payments architectures.
• Certifications such as TOGAF, AWS Solutions Architect, or equivalent architecture credentials.
• Experience with banking analytics platforms, Data Lakes, Financial Data Marts, and Big Data ecosystems.
• Background in legacy-to-core banking modernization and migration programmes, including dual-run and parallel operation strategies.

Software Senior Engineer, Software Engineering 

The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

Join us to do the best work of your career and make a profound social impact as a Senior Software Engineer on our Software Engineering Team in Singapore.

What you’ll achieve
As a Senior Software Engineer, you will be responsible for the technical support of factory test process and software that apply to Client and Server products being built. 

You will: 

• Collect issue category data and drive back to issue owners not only to solve the issue, but also improve process gaps and test coverage.  
• Contribute to the design and architecture of new or re-engineered software/storage environments to accomplish the goals of PCBA boards manufacturing testing.
• Prepare written software/storage specifications for sophisticated products from architectural diagrams and documents
• Build and review design, functional, technical and/or user documentation, as needed
• Develop, review and implement test strategies for software products and systems

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Validated knowledge of programming languages; operating systems; firmware; BIOS; device drivers; databases; system, network, operating system, and application administration; embedded software/firmware; tools and utilities
• Ability to code/debug more sophisticated programs using either written or verbal design specifications
• Experience with ICT test program development and debug
• 5–8 years of related experience with a Bachelor's Degree in IT
• Knowledge in programming language (python)
• Strong communication in English

Desirable Requirements

• Capacity to achieve proficiency of new tools, languages and operating systems with training and on-the-job experience

Overview

We are partnering with a fast-growing technology company at the intersection of AI and the medical industry. The team is building advanced software systems that integrate with laboratory equipment and industrial control systems to accelerate complex scientific processes.

This role is ideal for a hands-on C# Software Engineer who enjoys working beyond pure software, combining real-time systems, hardware integration, and automation in a highly collaborative environment. You will work closely with both local and overseas engineering teams on cutting-edge solutions with real-world impact.

Responsibilities

• Perform software requirement analysis and contribute to system architecture design based on product needs
• Develop and enhance upper-level software for automation equipment and industrial control systems
• Design and build HMI (Human-Machine Interface) applications for control and monitoring
• Develop solutions for data acquisition from PLCs and equipment, including real-time visualization, querying, and analysis
• Optimize system performance, reliability, and scalability
• Collaborate with cross-functional teams including software, hardware, and engineering teams across regions
• Prepare and review technical documentation including requirement specifications and functional design documents

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Automation, Electrical Engineering, or related fields
• Minimum 3 years of software development experience
• Proficient in C# and .NET technologies (WinForms, WPF), with experience in MVVM architecture
• Strong understanding of multithreading, asynchronous programming, and real-time systems
• Experience working with industrial systems such as PLCs, automation equipment, or hardware interfaces
• Familiar with communication protocols (e.g. serial communication, Ethernet, industrial bus systems)
• Experience with data acquisition, system integration, or control systems is highly preferred
• Proficient with version control tools such as Git
• Strong communication skills with the ability to work across technical and non-technical teams
• Ability to communicate in both English and Chinese to collaborate with regional teams
• Open to occasional international travel for training and project collaboration

Experience: 6 Months – 1Year

Employment Type: Full-Time

About the Role

We are looking for a motivatedand enthusiastic Junior Software Developer with foundational experience inPython development, Data Analytics, and Artificial Intelligence. The idealcandidate will be passionate about technology, eager to learn, and capable ofcontributing to software development and data-driven projects under theguidance of senior team members.

Key Responsibilities

• Develop, test, and maintain software applications using Python.
• Assist in building data pipelines, data processing scripts, and automation solutions.
• Analyze and interpret data to generate meaningful insights and reports.
• Support the development and implementation of AI/ML models and applications.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Participate in code reviews and follow software development best practices.
• Debug, troubleshoot, and resolve application issues.
• Document code, processes, and technical solutions.
• Stay updated with emerging technologies in AI, data analytics, and software development.

Required Skills &Qualifications

• Bachelor's degree in Computer Science, Information Technology, Data Science, Engineering, or a related field.
• 6 months to 1 year of hands-on experience in software development or relevant internships/projects.
• Strong knowledge of Python programming.
• Basic understanding of data structures, algorithms, and object-oriented programming.
• Familiarity with SQL and relational databases.
• Understanding of data analytics concepts and data visualization techniques.
• Basic knowledge of machine learning and AI concepts.
• Experience with Python libraries such as:
• Pandas
• NumPy
• Matplotlib / Seaborn
• Scikit-learn
• Familiarity with version control systems such as Git.
• Good analytical, problem-solving, and communication skills.

Preferred Skills

• Exposure to Generative AI, Large Language Models (LLMs), or AI frameworks.
• Experience with APIs and web frameworks such as Flask or FastAPI.
• Knowledge of cloud platforms (AWS, Azure, or GCP).
• Familiarity with Jupyter Notebooks and data science workflows.
• Understanding of data visualization tools such as Power BI or Tableau.
• Exposure to AI tools and frameworks such as TensorFlow, PyTorch, LangChain, or OpenAI APIs.

Key Competencies

• Strong willingness to learn and adapt to new technologies.
• Attention to detail and commitment to quality.
• Team player with a collaborative mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving and analytical thinking abilities.

Job Responsibilities

• Design, develop, test, and deploy Salesforce solutions to support sales and marketing business functions.
• Customize and configure Salesforce applications, including workflows, validation rules, dashboards, reports, and process automation.
• Develop Apex classes, triggers, Lightning Web Components (LWC), AmpScript, Visualforce pages, and system integrations.
• Support Sales Cloud, Marketing Cloud, and related Salesforce platform enhancements based on business requirements.
• Collaborate closely with business users, sales teams, marketing teams, and functional consultants to gather and analyze requirements.
• Integrate Salesforce with external systems, marketing platforms, and third-party applications.
• Troubleshoot system issues, perform bug fixing, and optimize system performance.
• Support data migration, deployment, testing, and release activities.
• Ensure development activities comply with Salesforce best practices, security standards, and governance guidelines.

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience in Salesforce development and customization.
• Strong knowledge of Apex, SOQL, SOSL, Lightning Web Components (LWC), and Visualforce.
• Familiarity with Salesforce Sales Cloud and Marketing Cloud functionalities.
• Experience in Salesforce integration using REST/SOAP APIs or middleware tools.
• Understanding of sales and marketing business processes is preferred.
• Familiarity with CI/CD tools, version control, and deployment processes is an advantage.
• Good understanding of Salesforce security model, sharing rules, profiles, and permission sets.
• Strong analytical, troubleshooting, and problem-solving skills.

Thanks, andBest Regards

KaranamVijaya Kiran

(EARegistration no: R1443178)

HP: +6592333815

RecruitmentManager

HeliusTechnologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

Job Description

Role Responsibilities: 

• Design and develop code for complex software solutions for semiconductor equipment components and devices

• Develop software documentation and test procedures

• Troubleshoot a variety of difficult software problems. Design and implement bug fixes

• Define software specifications and test plans for simulators, test benches or the lab

• Communicate with internal and external customers for requirement analysis, project schedule and software troubleshooting

Minimum Qualifications:

• Bachelor's degree in computer science or related field, computer science, information management, software/system engineering, cyber security or mathematics

• 4–7 years of related experience

• Proficiency and experience in C/C++, .Net, C#,  Operating Systems, Networking principles, Algorithms, Multi-threading, RPC 

Preferred Qualifications: 

• Master’s degree in a related field  

• Strong knowledge of industry best practices, key business drivers, and how your area of expertise integrates with others  

• Leadership skills to lead small projects as needed 

Here's the JD for a Software Support Executive, aligned with Amber Creative's positioning:

Company OverviewAmber Creative is a full-service digital agency in Singapore offering web and mobile development, UI/UX design and generative AI services to create user-centric, innovative digital solutions.

Job SummaryWe are seeking a detail-oriented and client-focused Software Support Executive to provide technical support, troubleshoot software issues, and ensure seamless day-to-day operation of digital products and platforms for our clients. The ideal candidate is a strong communicator who can bridge the gap between technical teams and end users, and is comfortable working in an AI-augmented support environment.

Responsibilities

• Serve as the first point of contact for client-reported software issues, handling inquiries via ticketing systems, email, and messaging platforms promptly and professionally
• Diagnose, troubleshoot, and resolve software bugs, configuration issues, and user errors across web and mobile applications
• Escalate complex or unresolved issues to development and engineering teams with clear, well-documented bug reports and reproduction steps
• Monitor and manage the support ticket queue, ensuring SLAs are met and clients are kept informed of progress throughout issue resolution
• Conduct user acceptance testing (UAT) coordination and assist clients through software releases, updates, and go-live transitions
• Create and maintain support documentation including FAQs, user guides, troubleshooting runbooks, and known issue logs
• Liaise with project managers and developers to relay client feedback and surface recurring issues that may indicate systemic defects or UX gaps
• Assist in onboarding new clients to platforms by delivering training sessions and walkthroughs
• Use generative AI tools to draft support responses, summarise ticket histories, and produce client-facing documentation more efficiently
• Identify patterns in support requests and proactively flag improvement opportunities to the product and development teams
• Maintain accurate records of all support interactions, resolutions, and escalations for reporting and continuous improvement

Required competencies and qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• 1–2+ years of experience in a software support, helpdesk, or technical customer service role
• Solid understanding of web and mobile application fundamentals, including basic familiarity with HTML, APIs, and databases
• Experience working with ticketing and project management tools such as JIRA, Freshdesk, Zendesk, or equivalent
• Strong written and verbal communication skills with the ability to explain technical issues clearly to non-technical users
• Systematic troubleshooting approach with strong attention to detail and follow-through
• Ability to manage multiple open tickets and competing priorities without dropping the ball

Preferred competencies and qualifications

• Experience supporting SaaS platforms or client-facing digital products in an agency or managed services environment
• Familiarity with software development lifecycles (SDLC) and agile delivery practices
• Working knowledge of generative AI tools (e.g. Claude, ChatGPT) for support workflow augmentation — drafting responses, summarising threads, generating documentation
• Basic scripting or SQL knowledge for log analysis and data lookups
• Understanding of data privacy and security best practices relevant to client data handling (PDPA compliance a plus)

NCS is a leading AI Tech Servicescompany. With a 15,000-strong team across the Asia Pacific, NCS scales itsplatforms and capabilities to provide clients with greater agility and AIexpertise across a range of Industries. Embracing a strong ecosystem of globalpartners, NCS transforms technology services delivery combining AI with digitalresilience to drive real business impact. NCS is a subsidiary of the SingtelGroup.

The Software Engineer is responsible to develop softwarebased on design requirements and ensure software and subroutines are working tospecification, program codes have conformed to standards and are delivered withquality meeting schedule and requirements.

Responsibilities

Project Delivery

• Analyse process/program specifications & translatespecifications to program codes, conforming to program guidelines andprogramming best practices

• Make changes to configurable items, which includehardware, software, documentation, etc. It covers configuration managementplanning, configuration identification, configuration controls & audits

• Develop unit test package, execute tests & documenttest results to ensure the quality of the program

• Assist in the integration testing, system testing, UserAcceptance Test ( UAT) & implementation activities to fix the reportedproblems/bugs of the system to ensure the smooth execution of programs in theproduction environment

• Investigate all reported problems/errors & initiateamendments & testing so that the system can operate correctly &efficiently

• Prepare & maintain up-to-date system documentation.

• Analyse functional requirements to translate intoapplication design using established design methodologies and guidelines

• Ensure codes comply with NCS security guidelines

Team Work

• Work with team lead to ensure design and programme codesconform to architecture and design standards, and that design satisfiesfunctional and system requirements

• Participate in requirements gathering; work with BusinessAnalysts in reviewing and refining functional specifications

• Participate in peer reviews to improve project quality

Requirements

·      Typically 5 – 8 years’ experience with substantial project work in softwaredevelopment

·      Experience in .Net , C# development technologies

·      Diploma or Degree in Computer Science,Information Technology, Management of Information Systems or equivalent

·      Possess initiative and disposition with a strongcommitment and orientation towards results and high quality standards

·      Strong problem solving skills and ability tothink out of the box

·      Team player with strong communication andinterpersonal skills

·      Self-motivator with a positive attitude and withhigh energy

·      Customer focused

About the Role

We love engineers who love solving new problems every single day.

• Data Egress - How does one transport 100s of TBs of data around the world without breaking the piggybank? (https://www.databricks.com/blog/announcing-public-preview-delta-sharing-cloudflare-r2-integration)
• Handle high traffic - How can we support the biggest applications in this industry and allow handle 100,000 QPS at peak traffic and not go down? (https://www.allium.so/post/the-inside-story-of-the-jup-airdrop-at-phantom)
• Botnets - This industry is in its early days, how does one catch botnets based on their behavioral patterns? (https://www.allium.so/post/initial-report-for-the-10-6k-botnet)
• Fraud (Sybil) Detection - Is it possible to transfer the same fraud detection heuristics into this blockchain world? (https://www.allium.so/post/from-eligibility-to-sybil-detection-a-deep-dive-into-wormholes-multichain-airdrop)
• Who is real? - What constitutes meaningful and organic transactions on the blockchain? (https://www.allium.so/post/visa-x-allium-making-sense-of-stablecoins)
• Bring Your Own Transformation - How do we let our customers design their own APIs and transform their own realtime data streams? (https://docs.allium.so/allium-app/explorer-api/quickstart)
• Data Governance - We pride ourselves on our data quality - How can we ensure our data is consistent across every copy and every region 24/7?
• AI and LLMs - How does one design the LLM and AI experience on top of our data to lower the barrier of entry to crypto data? (https://docs.allium.so/allium-app/allium-explorer/allium-ai-assistant)
• Data Transformation Holy grail: How can one unify streaming and batch transformation logic into a single code base?

Please also send your application to https://jobs.ashbyhq.com/allium