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SISMA AUTO (KL) Sdn Bhd

SERVICE ADVISOR, BYD

Full-time

Shah Alam, Selangor

Customer Service

1 week ago

To proactively make pre-bookings by calling customers likely to require servicing to make sure workshop is neither over nor under-utilized on any given day.
To always check if the vehicle in question has any outstanding field actions/service actions.
To record ANY instances of a customer’s vehicle returning with the same complaint as was previously repaired.
To communicate bookings pipeline with the service manager and Job and warranty administrator, parts department to allow them to do ‘parts pre picking’ for all bookings.
To receive customers courteously and professionally and communicate effectively with them towards understanding accurately determine their needs/concerns/service requests.
Inspecting the vehicle and utilize Denza processes and completing all documents as required.
To accurately/comprehensively document the information gathered from the discussion with the customer and communicate it to the technical team so that they can make the necessary technical decisions.
Communicate with the technical staff to understand the technical issue/diagnosis and recommended corrective actions.
Give a detailed and itemized repair estimation / quotation itemize and a estimated time required to complete the recommended repair.
To obtain signature for the approval on the RO, Vehicle Checklist and give customer the Vehicle Collection Slip Number before proceeding with the repair.
If additional time is required to complete to communicate the customer and keep them updated with any developments or issues.
To handle accident / insurance claims and minimize the administrative burden for the customer.
To up-sell customers accessories/products or other value-added services.
To invoice the Branch Manager as necessary on problematic cases (customers/vehicles).
To handle telephone inquiries and assist customers as required.
To carry out customer follow up (telephone call) after 3 days from the date of repair.

Professional Experience

Minimum SPM or other equivalent qualification
Automobile service advisor
Working experience with customer contact
Working experience with service
Experience with negotiations

SISMA Auto is an authorized super dealer and service provider for Jaguar and Land Rover in Malaysia. Sisma Auto commenced operations in 1994 as the sole importer, distributor and exclusive accredited aftersales service provider for Jaguar cars in Malaysia. For 20 years SISMA Auto built the Jaguar brand in Malaysia and has invested significantly over the years to provide services benefiting its VIP customers. "2014 marks 20 years of SISMA Auto with Jaguar. What better way to celebrate this milestone than to add Land Rover, another iconic British brand to our family. We are excited about the future potential for both brands in Malaysia and look forward to what the next 20 years will hold", said Syed Khalil, Managing Director, SISMA Auto. In 2014 Jaguar Land Rover (Malaysia), a joint venture between SISMA Auto and Sime Darby Motors, as its exclusive importer for Jaguar and Land Rover in Malaysia. The joint venture was formed via SISMA Auto’s acquisition of a 40% share in Sime Darby Motors’ Land Rover (Malaysia), which was then renamed Jaguar Land Rover (Malaysia). Jaguar Land Rover (Malaysia) in turn appointed SISMA Auto as dual brand Jaguar Land Rover super dealers across Malaysia. The joint venture takes advantage of more than 50 years of cumulative experience the respective joint venture partners have accumulated with Jaguar and Land Rover in Malaysia. SISMA Auto is the automotive arm of the Sisma Group of Companies. The SISMA Group is proudly a second-generation family owned group of companies. SISMA Auto’s commitment to growth of both Jaguar and Land Rover brands in Malaysia led to opening of two major new branch in less than a year. The first was its city showroom, SISMA Auto Kuala Lumpur, at Menara Worldwide, Jalan Bukit Bintang, which commenced operations in October 2014. The company has officially opened its new Glenmarie 3S centre in June 2015. SISMA Auto is also investing up to RM20 million in a new Jaguar Land Rover 3S centre in Penang to cater to the Northern region. In the meantime, the company has opened an interim facility.

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