The purpose of this role:

Reporting to the Customer Service Administration Manager, the individual supports the team of Customer ServiceAdvisors (CSA) to ensure the effective and efficient functioning of the CSA team. The role oversees the CSA team to maintain smooth daily front-of-the-office customer service operations, including customer reception, receiving of watches, quotation preparation, invoicing, payment collection, watch collection, and sending out battery replacement reminder notices to clients.While the role primarily involves day-to-day operational duties within these activities, it also includes mentoring the team, reviewing submissions for accuracy, and participating in continuous improvement initiatives.

Main Duties:

Client Relationship Management

• To receive, assist, and deliver best-in-class service and customer care to all clients sending their watches to the Service Centre.
• Preparing Immediate Estimates where applicable and obtaining the customer’s approval to proceed with the repair.
• To hand over completed watches to customers at the time of collection and ensure accurate invoicing and payment settlement.
• Possess exceptional communication and interpersonal skills tailored to Ultra High Net Worth clients, including correspondence via email.
• Ability to deliver personalised, discreet, and premium customer experiences.
• Skilled in managing expectations regarding repair timelines, costs, and service outcomes.
• Ability to handle challenging customers and resolve complaints professionally and swiftly to achieve mutually beneficial outcomes.

Technical Coordination

• Ability to interpret technical diagnostic reports and clearly explain them to clients.
• Collaborate with watchmakers, technicians, and other departments to meet the customer’s request.
• Knowledge of teh warranty policies, service protocols, and after-sales support.

Operational & Administrative Management

• Maintain accurate documentation of service requests, estimates, and customer communications.
• Ensure all watches received are registered with a Repair Order (RO), and that each RO is opened promptly and accurately.
• Prepare an Immediate Estimate where applicable and obtain the customer’s approval to proceed with the repair.
• Liaise with customers regarding repair quotations and confirmation, as well as repair status, and ensure proper and timely follow-up.
• Ensure ROs are completed and closed promptly and accurately after repair completion.
• Prepare watch repair quotations and completion reports for local repairs.
• Conduct daily cash sales settlement and reconciliation for invoices and payments, including investigating and resolving discrepancies, to verify that all transactions for the day are accurate and accounted for.
• Monitor repair delays from the company's workshop.
• Coordinate repair issues with the company's workshops.
• Actively participate in activities aimed at process optimisation and continuous improvement.
• Oversee the CSA team to ensure the smooth day-to-day running of front-of-house customer reception operations.

Mentoring

• Guiding the Service Advisors team to raise service standards and enhance luxury client management.
• Serving as a liaison between the Service and other departments.

Requirements

• Recognised Diploma in any discipline or Higher NITEC in Service Management. 
• 5 years’ experience in a luxury service advisory or retail role, preferably in watches, jewellery, or high-end fashion.
• At least 5 consecutive years’ experience in a supervisory or team-Lead role.
• Proven experience handling VIP clientele, managing and resolving complex service cases.
• Familiarity with Swiss watchmaking standards and brand-specific service protocols is preferred but not mandatory.
• Experience working in an authorised service centre or directly with the principal.
• Proven track record of managing high-volume service operations.
• Exceptional interpersonal and communication skills.
• Capable of working independently, multitasking, being detail-oriented, process-driven, and possessing good time management and follow-up skills.
• Good understanding of watch complications, movements (mechanical, automatic, quartz), and materials (e.g., Precious stones, Gold, Platinum, etc) is preferred but not mandatory.
• Computer literate with basic knowledge of Microsoft Excel, Word and Outlook.
• Experience working with CRM and ERP systems (e.g., SAP, Salesforce, proprietary brand platforms).

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

Application instructions:

Interested applicants, please apply for this job at this link: https://grnh.se/1ri3y6pi2us

Responsibilities

We are looking for an exceptional Senior Ruby on Rails Developer to join our growing team. In this role, you will be responsible for building API interfaces and backend infrastructure and collaborate with UI, connectivity and DevOps teams to come up with elegant solutions to complex problems. You will also be responsible to:

• Build complex Ruby on Rails applications.

• Build server side infrastructure for Workato user interface.

• Contribute in all phases of the development lifecycle

• Write well designed, testable, efficient code.

• Evaluate and propose improvements to existing system.

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Requirements

Qualifications / Experience / Technical Skills

• Strong experience developing, shipping and maintaining Rails applications (5+ years)

• Vast knowledge of Ruby

• Excellent debugging, analytical, problem solving, and ability to collaborate effectively across teams

• BS/MS degree in Computer Science, Engineering or a related subject

• Solid knowledge of object-oriented programming and design

• Experience with Redis/Memcache based caching, RDBMS engines(Postgres)

• Contributions to open source projects is a plus

Responsibilities

• Design and enhance backend services and business logic using C# and .NET Framework, ensuring reliabilityand scalability.
• Develop modern, responsive front-end applications using Angular (latestversions), while supporting and maintaining existing AngularJS modules.
• Build and integrate RESTful APIs to ensure seamless communicationbetween front-end interfaces and backend systems.
• Manage database structures, write optimized SQL queries, and ensureefficient data handling within Microsoft SQL Server environments.
• Participate in application deployment and hosting activities, including configuration within IIS and cloud-based platforms such as Microsoft Azure.
• Implement complex, data-driven user interfaces including dashboards, charts, maps, and interactive reporting components.
• Collaborate closely with UI/UX designers and cross-functional stakeholders to deliver high-quality, production-ready solutions aligned with project timelines.
• Provide realistic development effort estimations, track progress against milestones, and maintain clean, well-documented code using version control best practices.

Requirements:

• Minimum 5 years of hands-on experience in full-stack software development, with strong exposure to enterprise-grade applications.
• Solid expertise in Angular (modern versions) and legacy AngularJS, with advanced knowledge of JavaScript, TypeScript, HTML5, and CSS3.
• Strong backend development experience using .NET Framework (4.8+), C#, Entity Framework, and experience working with SQL Server databases.
• Familiarity with cloud-hosted environments (e.g., Microsoft Azure), RESTful services, and version control tools, combined with strong communication and analytical skills.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com
People Profilers Pte Ltd, 20Cecil Street, #08-09, PLUS Building, Singapore 049705.Tel: 6950 9724
http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398
Posting Personnel: Ng Jwee Ken
Ref: 63X8V3VR

About the Role

We are looking for a highly skilled Senior Java Developer with AI/ML exposure to design and build intelligent, scalable applications. You will play a critical role in integrating AI capabilities into enterprise-grade systems, working closely with cross-functional teams to deliver innovative solutions.

Key Responsibilities

• Design, develop, and maintain high-performance Java-based applications
• Integrate AI/ML models into backend systems and APIs
• Build scalable microservices architecture using Java frameworks
• Collaborate with data scientists and AI engineers to deploy models into production
• Optimize application performance, reliability, and security
• Develop RESTful APIs and ensure seamless system integrations
• Participate in architecture discussions and technical decision-making
• Mentor junior developers and enforce best coding practices

Required Skills & Qualifications

Core Java Expertise

• Strong experience in Java (Java 11 / 17 / 21)
• Expertise in Spring Boot, Spring MVC, Hibernate
• Experience with microservices architecture

AI/ML Exposure

• Hands-on experience integrating AI/ML models into applications
• Familiarity with frameworks like TensorFlow, PyTorch, or Scikit-learn
• Experience working with REST APIs for AI services (OpenAI, Azure AI, etc.)
• Understanding of NLP, recommendation systems, or predictive analytics

Backend & Cloud

• Experience with Docker, Kubernetes
• Exposure to AWS / Azure / GCP
• Strong understanding of CI/CD pipelines

Database & Tools

• Experience with SQL (MySQL/PostgreSQL) and NoSQL (MongoDB)
• Familiarity with Kafka / RabbitMQ is a plus

Preferred Qualifications

• Experience in building AI-powered enterprise applications
• Exposure to Generative AI / LLM integrations
• Knowledge of vector databases (Pinecone, FAISS, etc.)
• Prior experience in SaaS or platform-based products

Soft Skills

• Strong problem-solving and analytical thinking
• Excellent communication and collaboration skills
• Ability to work in a fast-paced, dynamic environment

About the Role

We are looking for a highly skilled Senior Java Developer with AI/ML exposure to design and build intelligent, scalable applications. You will play a critical role in integrating AI capabilities into enterprise-grade systems, working closely with cross-functional teams to deliver innovative solutions.

Key Responsibilities

• Design, develop, and maintain high-performance Java-based applications
• Integrate AI/ML models into backend systems and APIs
• Build scalable microservices architecture using Java frameworks
• Collaborate with data scientists and AI engineers to deploy models into production
• Optimize application performance, reliability, and security
• Develop RESTful APIs and ensure seamless system integrations
• Participate in architecture discussions and technical decision-making
• Mentor junior developers and enforce best coding practices

Required Skills & Qualifications

Core Java Expertise

• Strong experience in Java (Java 8+)
• Expertise in Spring Boot, Spring MVC, Hibernate
• Experience with microservices architecture

AI/ML Exposure

• Hands-on experience integrating AI/ML models into applications
• Familiarity with frameworks like TensorFlow, PyTorch, or Scikit-learn
• Experience working with REST APIs for AI services (OpenAI, Azure AI, etc.)
• Understanding of NLP, recommendation systems, or predictive analytics

Backend & Cloud

• Experience with Docker, Kubernetes
• Exposure to AWS / Azure / GCP
• Strong understanding of CI/CD pipelines

Database & Tools

• Experience with SQL (MySQL/PostgreSQL) and NoSQL (MongoDB)
• Familiarity with Kafka / RabbitMQ is a plus

Preferred Qualifications

• Experience in building AI-powered enterprise applications
• Exposure to Generative AI / LLM integrations
• Knowledge of vector databases (Pinecone, FAISS, etc.)
• Prior experience in SaaS or platform-based products

Soft Skills

• Strong problem-solving and analytical thinking
• Excellent communication and collaboration skills
• Ability to work in a fast-paced, dynamic environment

Aleph is a creative engineering company comprising a striking group of craftsmen specialised in strategy, design, technology, and marketing. We work together to plan, write and produce internet, mobile, and desktop solutions for the most daring set of clients who see the future and engage Aleph as their rocket fuel.

We are seeking a Senior Java Developer(s) to join a collaborative, Agile team. You will be responsible for building highly available, distributed and enterprise Java-based applications, where system performance is critical. You will get an opportunity to work in a team of highly ambitious and capable colleagues, all with strong views about solutions, technologies, and delivery.

You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Key Responsibilities

• Identify and analyze user requirements
• Work with other members of a planning team to develop a prototype plan for an enterprise system, including what key features system users require in the system as well as integration strategies to update existing systems that will transition into the new system built down the road.
• Develop modules of the initial enterprise system plan and work with the development team by coding advanced portions of the modules and delegating routine coding to junior Java developers
• Conduct the testing of completed code modules with the help of junior Java developers, fixing code as needed to ensure a smooth system deployment with the intended functionality
• Plan and execute all deployment of system features and monitor for successful integration, maintaining the system throughout its lifecycle
• Build, test and support mobile/web applications
• Recommend software solutions to emerging needs in banking functionality and report ability
• Prioritize, assign and execute tasks throughout the software development life cycle
• Ensure our applications are secure and up-to-date

Prerequisites

• At least 7 years of relevant experience in software development
• At least a Bachelor’s degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or a related field
• Strong experienced in Java/J2EE, SQL, JSP, Servlet, JDBC, RESTful Services, Web Services, XML, JSON
• Strong experience in application development frameworks such as EJB, Camel, Springboot, Hibernate, myBatis in the Java platform
• Strong experience in Rabbit MQ, Kafka
• Knowledge of Oracle, DB2 or similar database management system
• CI tools experience ie. Jenkins, Bamboo, TeamCity, Maven
• Experience of development using web technologies
• Knowledge of JBoss, IBM Websphere, WebLogic
• Designing software and database objects
• Unit testing and debugging
• Perform peer code reviews
• Conduct fact-gathering sessions with customers
• Identifying problems and analyzing solutions including workarounds
• Collaborating with other engineers
• Must have worked in Agile methodology
• Excellent debugging and optimisation skills
• Must be a good team player

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• A solid team behind you: great people who love what they do
• A fun and a fast paced culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences.

Get in touch

Please visit www.aleph-labs.com or drop us an email at careers.sg@aleph-labs.com.

Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.

The purpose of this role:

Reporting to the Customer Service Administration Manager, the individual supports the team of Customer Service Advisors (CSA) to ensure the effective and efficient functioning of the CSA team. The role oversees the CSA team to maintain smooth daily front-of-the-office customer service operations, including customer reception, receiving of watches, quotation preparation, invoicing, payment collection, watch collection, and sending out battery replacement reminder notices to clients. While the role primarily involves day-to-day operational duties within these activities, it also includes mentoring the team, reviewing submissions for accuracy, and participating in continuous improvement initiatives.

Main Duties:

Client Relationship Management

• To receive, assist, and deliver best-in-class service and customer care to all clients sending their watches to the Service Centre.
• Preparing Immediate Estimates where applicable and obtaining the customer’s approval to proceed with the repair.
• To hand over completed watches to customers at the time of collection and ensure accurate invoicing and payment settlement.
• Possess exceptional communication and interpersonal skills tailored to Ultra High Net Worth clients, including correspondence via email.
• Ability to deliver personalised, discreet, and premium customer experiences.
• Skilled in managing expectations regarding repair timelines, costs, and service outcomes.
• Ability to handle challenging customers and resolve complaints professionally and swiftly to achieve mutually beneficial outcomes.

Technical Coordination

• Ability to interpret technical diagnostic reports and clearly explain them to clients.
• Collaborate with watchmakers, technicians, and other departments to meet the customer’s request.
• Knowledge of teh warranty policies, service protocols, and after-sales support.

Operational & Administrative Management

• Maintain accurate documentation of service requests, estimates, and customer communications.
• Ensure all watches received are registered with a Repair Order (RO), and that each RO is opened promptly and accurately.
• Prepare an Immediate Estimate where applicable and obtain the customer’s approval to proceed with the repair.
• Liaise with customers regarding repair quotations and confirmation, as well as repair status, and ensure proper and timely follow-up.
• Ensure ROs are completed and closed promptly and accurately after repair completion.
• Prepare watch repair quotations and completion reports for local repairs.
• Conduct daily cash sales settlement and reconciliation for invoices and payments, including investigating and resolving discrepancies, to verify that all transactions for the day are accurate and accounted for.
• Monitor repair delays from the company's workshop.
• Coordinate repair issues with the company's workshops.
• Actively participate in activities aimed at process optimisation and continuous improvement.
• Oversee the CSA team to ensure the smooth day-to-day running of front-of-house customer reception operations.

Mentoring

• Guiding the Service Advisors team to raise service standards and enhance luxury client management.
• Serving as a liaison between the Service and other departments.

Requirements

• Recognised Diploma in any discipline or Higher NITEC in Service Management. 
• 5 years’ experience in a luxury service advisory or retail role, preferably in watches, jewellery, or high-end fashion.
• At least 5 consecutive years’ experience in a supervisory or team-Lead role.
• Proven experience handling VIP clientele, managing and resolving complex service cases.
• Familiarity with Swiss watchmaking standards and brand-specific service protocols is preferred but not mandatory.
• Experience working in an authorised service centre or directly with the principal.
• Proven track record of managing high-volume service operations.
• Exceptional interpersonal and communication skills.
• Capable of working independently, multitasking, being detail-oriented, process-driven, and possessing good time management and follow-up skills.
• Good understanding of watch complications, movements (mechanical, automatic, quartz), and materials (e.g., Precious stones, Gold, Platinum, etc) is preferred but not mandatory.
• Computer literate with basic knowledge of Microsoft Excel, Word and Outlook.
• Experience working with CRM and ERP systems (e.g., SAP, Salesforce, proprietary brand platforms).

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

Key Responsibilities

• Greet and attend to customers in a professional and welcoming manner
• Manage appointment bookings, scheduling, and customer enquiries
• Handle front desk operations and maintain a tidy reception area
• Perform administrative tasks including data entry, record keeping, and filing
• Process payments and update customer records in the system
• Coordinate with therapists and consultants to ensure smooth daily operations
• Provide general information on treatments and services

Requirements

• Prior experience in beauty salon, spa, or aesthetic clinic environment preferred
• Able to communicate in English and Mandarin to serve Mandarin-speaking customers
• Good customer service and interpersonal skills
• Well-groomed with a professional and pleasant personality
• Basic administrative and computer skills
• Able to work retail hours and shift schedule
  

Working Hours

• 44 hours per week
• 6 off days per month

Shift schedule:

• 9:45 AM – 7:45 PM
• 10:30 AM – 8:30 PM

Work Location

Perennial Business City, Singapore

Job Overview

We are looking for a Spa Front Desk Executive to support the daily operations of our beauty and aesthetic centre. The ideal candidate should have experience in the beauty, spa, or aesthetic clinic industry and possess strong customer service and administrative skills.

You will be responsible for managing the front desk, coordinating appointments, and ensuring a pleasant experience for customers visiting the outlet.

Key Responsibilities

• Greet and attend to customers in a professional and welcoming manner
• Manage appointment bookings, scheduling, and customer enquiries
• Handle front desk operations and maintain a tidy reception area
• Perform administrative tasks including data entry, record keeping, and filing
• Process payments and update customer records in the system
• Coordinate with therapists and consultants to ensure smooth daily operations

Provide general information on treatments and services

Requirements

• Prior experience in beauty salon, spa, or aesthetic clinic environment preferred
• Able to communicate in English and Mandarin to serve Mandarin-speaking customers
• Good customer service and interpersonal skills
• Well-groomed with a professional and pleasant personality
• Basic administrative and computer skills
• Able to work retail hours and shift schedule

Working Hours

• 44 hours per week
• 6 off days per month

Shift schedule:

• 9:45 AM – 7:45 PM
• 10:30 AM – 8:30 PM

Work Location

Perennial Business City, Singapore

Job Summary:
We are seeking a highly skilled Senior Java Developer to lead the development of microservices-based solutions in the Wealth management domain. You'll work with cutting-edge technologies like Java 11, Spring Boot, Spring Cloud, Kafka, Docker, Kubernetes, and Spring Cloud Config to build scalable, resilient, and secure applications.

Key Responsibilities:

- Design, develop, and deploy microservices using Java 11, Spring Boot, and Spring Cloud, focusing on wealth management platforms (CASA, Fixed Deposits, Cards, Payments).
- Implement event-driven architecture with Kafka for asynchronous communication between microservices.
- Containerize applications with Docker and orchestrate deployments with Kubernetes.
- Manage externalized configuration with Spring Cloud Config for cloud-native applications.
- Collaborate with cross-functional teams to define technical requirements and solutions in the Wealth domain.
- Drive best practices for code quality, testing, and deployment automation.
- Lead and mentor junior developers, providing guidance on architecture and design patterns (Hexagonal Architecture, REST APIs).

Requirements:

- 7+ years of Java development experience (Java 11 preferred), with expertise in Spring Boot, Spring Cloud, and microservices architecture.
- Experience with Kafka, Docker, Kubernetes, and Spring Cloud Config.
- Strong understanding of cloud-native architectures, event-driven design, and REST APIs.
- Experience in Wealth management, CASA, Fixed Deposits, Cards, or Payments domains preferred.
- Strong problem-solving skills, attention to detail, and ability to work in a fast-paced environment

Job Summary:
We are seeking a highly skilled Senior Java Developer to lead the development of microservices-based solutions in the Wealth management domain. You'll work with cutting-edge technologies like Java 11, Spring Boot, Spring Cloud, Kafka, Docker, Kubernetes, and Spring Cloud Config to build scalable, resilient, and secure applications.

Key Responsibilities:

- Design, develop, and deploy microservices using Java 11, Spring Boot, and Spring Cloud, focusing on wealth management platforms (CASA, Fixed Deposits, Cards, Payments).
- Implement event-driven architecture with Kafka for asynchronous communication between microservices.
- Containerize applications with Docker and orchestrate deployments with Kubernetes.
- Manage externalized configuration with Spring Cloud Config for cloud-native applications.
- Collaborate with cross-functional teams to define technical requirements and solutions in the Wealth domain.
- Drive best practices for code quality, testing, and deployment automation.
- Lead and mentor junior developers, providing guidance on architecture and design patterns (Hexagonal Architecture, REST APIs).

Requirements:

- 7+ years of Java development experience (Java 11 preferred), with expertise in Spring Boot, Spring Cloud, and microservices architecture.
- Experience with Kafka, Docker, Kubernetes, and Spring Cloud Config.
- Strong understanding of cloud-native architectures, event-driven design, and REST APIs.
- Experience in Wealth management, CASA, Fixed Deposits, Cards, or Payments domains preferred.
- Strong problem-solving skills, attention to detail, and ability to work in a fast-paced environment

Job Summary:
We are seeking a highly skilled Senior Java Developer to lead the development of microservices-based solutions in the Wealth management domain. You'll work with cutting-edge technologies like Java 11, Spring Boot, Spring Cloud, Kafka, Docker, Kubernetes, and Spring Cloud Config to build scalable, resilient, and secure applications.

Key Responsibilities:

- Design, develop, and deploy microservices using Java 11, Spring Boot, and Spring Cloud, focusing on wealth management platforms (CASA, Fixed Deposits, Cards, Payments).
- Implement event-driven architecture with Kafka for asynchronous communication between microservices.
- Containerize applications with Docker and orchestrate deployments with Kubernetes.
- Manage externalized configuration with Spring Cloud Config for cloud-native applications.
- Collaborate with cross-functional teams to define technical requirements and solutions in the Wealth domain.
- Drive best practices for code quality, testing, and deployment automation.
- Lead and mentor junior developers, providing guidance on architecture and design patterns (Hexagonal Architecture, REST APIs).

Requirements:

- 7+ years of Java development experience (Java 11 preferred), with expertise in Spring Boot, Spring Cloud, and microservices architecture.
- Experience with Kafka, Docker, Kubernetes, and Spring Cloud Config.
- Strong understanding of cloud-native architectures, event-driven design, and REST APIs.
- Experience in Wealth management, CASA, Fixed Deposits, Cards, or Payments domains preferred.
- Strong problem-solving skills, attention to detail, and ability to work in a fast-paced environment

Company Overview

Cartrack, a subsidiary of Karooooo Ltd. (listed on NASDAQ as KARO), is a global leader in mobility solutions, specializing in real-time data analytics, fleet management, and vehicle tracking. With over 2.3 million active subscribers across more than 23 countries, Cartrack’s mission is to drive efficiency and connectivity for vehicle fleets worldwide, making transportation smarter and more sustainable.

As a pioneer in the telematics industry, Cartrack provides a comprehensive Software-as-a-Service (SaaS) platform that delivers critical insights to businesses, enabling them to optimize their operations, reduce costs, and enhance safety. The platform is trusted by small to large enterprises across various industries, including logistics, insurance, and automotive, for its reliability, scalability, and robust performance.

At Cartrack, we are not just offering a job; we are offering the opportunity to be part of a mission-driven company that is transforming the way fleets operate globally. Our commitment to innovation, customer satisfaction, and sustainability is reflected in our continuous growth and strong financial performance, as we expand our footprint in key regions like Southeast Asia, Europe, and Africa.

Join us at Cartrack and be part of a dynamic team that is shaping the future of connected mobility, ensuring that fleets around the world are more efficient, safe, and connected.

Profile

We are seeking an experienced PHP Developer who has worked on multiple large-scale projects. This individual should have a proven track record of being a strong individual contributor within a team environment and work independently to deliver high quality code at a fast pace. The candidate should excel in dynamic and demanding environments, adeptly managing various priorities, and balancing them with efficiency and focus. The ideal candidate will be outspoken, a strong communicator, and decisive, with the ability to articulate their ideas clearly to both technical and non-technical stakeholders.

Role

This role requires an individual who is technically sound and can work with minimal guidance to produce results. You will have to collaborate with colleagues from the product team, front-end developers, and the quality assurance team to understand an execute on requirements. The role will give you the ability to see the material impact of your work on thousands of clients around the world. If you are someone that thrives working in a fast-paced environment and likes being independent, then this is for you!

Must have

· Bachelor degree in Computer Science or equivalent industry experience

· PHP: Strong expertise in core PHP, capable of building robust and scalable applications.

· SQL: Proficient in writing and optimizing SQL queries. Capable of designing databases.

· Git: Expertise in using Git for version control. Understand branching, merging and collaborative workflows.

Nice to have

· Postgresql: Experience in optimizing queries and designing database for Postgresql

· Containerization: Experience in managing applications that are run using a containerization technology like Docker and orchestration technologies like Kubernetes

· Linux: Proficiency in Linux environment, including scripting and system management

· Continuous Integration: Familiar with CI/CD pipelines and associated tools like GitLab CI

• Javscript: Experience building front-end applications using any modern Javascript framework like React, Angular, etc.

Job Summary:
We are seeking a highly skilled Senior Java Developer to lead the development of microservices-based solutions in the Wealth management domain. You'll work with cutting-edge technologies like Java 11, Spring Boot, Spring Cloud, Kafka, Docker, Kubernetes, and Spring Cloud Config to build scalable, resilient, and secure applications.

Key Responsibilities:

- Design, develop, and deploy microservices using Java 11, Spring Boot, and Spring Cloud, focusing on wealth management platforms (CASA, Fixed Deposits, Cards, Payments).
- Implement event-driven architecture with Kafka for asynchronous communication between microservices.
- Containerize applications with Docker and orchestrate deployments with Kubernetes.
- Manage externalized configuration with Spring Cloud Config for cloud-native applications.
- Collaborate with cross-functional teams to define technical requirements and solutions in the Wealth domain.
- Drive best practices for code quality, testing, and deployment automation.
- Lead and mentor junior developers, providing guidance on architecture and design patterns (Hexagonal Architecture, REST APIs).

Requirements:

- 7+ years of Java development experience (Java 11 preferred), with expertise in Spring Boot, Spring Cloud, and microservices architecture.
- Experience with Kafka, Docker, Kubernetes, and Spring Cloud Config.
- Strong understanding of cloud-native architectures, event-driven design, and REST APIs.
- Experience in Wealth management, CASA, Fixed Deposits, Cards, or Payments domains preferred.
- Strong problem-solving skills, attention to detail, and ability to work in a fast-paced environment

The purpose of this role:

Reporting to the Customer Service Administration Manager, the individual supports the team of Customer ServiceAdvisors (CSA) to ensure the effective and efficient functioning of the CSA team. The role oversees the CSA team to maintain smooth daily front-of-the-office customer service operations, including customer reception, receiving of watches, quotation preparation, invoicing, payment collection, watch collection, and sending out battery replacement reminder notices to clients.While the role primarily involves day-to-day operational duties within these activities, it also includes mentoring the team, reviewing submissions for accuracy, and participating in continuous improvement initiatives.

Main Duties:

Client Relationship Management

• To receive, assist, and deliver best-in-class service and customer care to all clients sending their watches to the Service Centre.
• Preparing Immediate Estimates where applicable and obtaining the customer’s approval to proceed with the repair.
• To hand over completed watches to customers at the time of collection and ensure accurate invoicing and payment settlement.
• Possess exceptional communication and interpersonal skills tailored to Ultra High Net Worth clients, including correspondence via email.
• Ability to deliver personalised, discreet, and premium customer experiences.
• Skilled in managing expectations regarding repair timelines, costs, and service outcomes.
• Ability to handle challenging customers and resolve complaints professionally and swiftly to achieve mutually beneficial outcomes.

Technical Coordination

• Ability to interpret technical diagnostic reports and clearly explain them to clients.
• Collaborate with watchmakers, technicians, and other departments to meet the customer’s request.
• Knowledge of teh warranty policies, service protocols, and after-sales support.

Operational & Administrative Management

• Maintain accurate documentation of service requests, estimates, and customer communications.
• Ensure all watches received are registered with a Repair Order (RO), and that each RO is opened promptly and accurately.
• Prepare an Immediate Estimate where applicable and obtain the customer’s approval to proceed with the repair.
• Liaise with customers regarding repair quotations and confirmation, as well as repair status, and ensure proper and timely follow-up.
• Ensure ROs are completed and closed promptly and accurately after repair completion.
• Prepare watch repair quotations and completion reports for local repairs.
• Conduct daily cash sales settlement and reconciliation for invoices and payments, including investigating and resolving discrepancies, to verify that all transactions for the day are accurate and accounted for.
• Monitor repair delays from the company's workshop.
• Coordinate repair issues with the company's workshops.
• Actively participate in activities aimed at process optimisation and continuous improvement.
• Oversee the CSA team to ensure the smooth day-to-day running of front-of-house customer reception operations.

Mentoring

• Guiding the Service Advisors team to raise service standards and enhance luxury client management.
• Serving as a liaison between the Service and other departments.

Requirements

• Recognised Diploma in any discipline or Higher NITEC in Service Management. 
• 5 years’ experience in a luxury service advisory or retail role, preferably in watches, jewellery, or high-end fashion.
• At least 5 consecutive years’ experience in a supervisory or team-Lead role.
• Proven experience handling VIP clientele, managing and resolving complex service cases.
• Familiarity with Swiss watchmaking standards and brand-specific service protocols is preferred but not mandatory.
• Experience working in an authorised service centre or directly with the principal.
• Proven track record of managing high-volume service operations.
• Exceptional interpersonal and communication skills.
• Capable of working independently, multitasking, being detail-oriented, process-driven, and possessing good time management and follow-up skills.
• Good understanding of watch complications, movements (mechanical, automatic, quartz), and materials (e.g., Precious stones, Gold, Platinum, etc) is preferred but not mandatory.
• Computer literate with basic knowledge of Microsoft Excel, Word and Outlook.
• Experience working with CRM and ERP systems (e.g., SAP, Salesforce, proprietary brand platforms).

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599