Total 21,965 Full-time executive assistant job vacancies in Singapore

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

Job Description

We are seeking an experienced and strategic leader to join our team as Assistant Executive Director to oversee day-to-day operations and supporting the achievement of the organisation's strategic objectives.

Key Responsibilities

Leadership & Strategy

• Support the Executive Director in implementing organisational strategies and achieving operational goals.
• Lead operational planning, process improvement, business continuity, and talent development initiatives.
• Collaborate with internal and external stakeholders to enhance service delivery and organisational effectiveness.

 Operations & Administration

• Oversee daily operations and ensure compliance with regulatory, legislative, and funding requirements.
• Develop, review, and implement operational policies and procedures.
• Provide leadership and supervision for Administration, Finance, Human Resources, IT, Operations, and Community Relations functions.

 Finance & Governance

• Support budgeting, financial planning, and management reporting processes.
• Analyse operational and financial performance, identify risks and opportunities, and recommend improvements.
• Monitor audit findings and ensure timely resolution of compliance matters.

 Stakeholder & Community Engagement

• Support fundraising initiatives and maintain positive relationships with donors and funding agencies.
• Oversees feedback, complaints, and service recovery processes.
• Foster strong partnerships with community stakeholders and external agencies.

Qualification

• Recognised Degree/Master in relevant field
• At least 8 years of leadership experience, preferably in healthcare, community care, social services, or non-profit organisation.
• Strong knowledge of operations management, regulatory compliance, governance, and financial management.
• Proven ability to lead multidisciplinary teams and drive organisational improvement.
• Excellent communication, stakeholder engagement, and problem-solving skills.

Other Information

Working Hours

Under normal circumstances the hours of duty will be as follows:

8.00am to 5.15pm (Monday - Friday, 45 minutes lunch break inclusive)

or

8.30am to 5.45pm (Monday - Friday, 45 minutes lunch break inclusive)

Working Location

The Salvation Army - Peacehaven Nursing Home

9 Upper Changi Road North Singapore 507706

By submitting this job application, I affirm that I have given to The Salvation Army true and complete information on this application. No requested information has been concealed.

I agree that The Salvation Army (TSA) may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by TSA as a result of your employment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website at https://www.salvationarmy.org.sg/data-protection-policy/ ):

1. a) the processing of this employment application;
2. b) the administration of the employment with TSA; and
3. c) sharing of personal information to third party, including but not limited to government agencies, hospitals, vendor(s)/supplier (s), working in collaboration with TSA to support the employment.

If you are providing third party's personal data, you hereby declare that you have obtained consent from the named individual(s), for the collection, use and disclosure of his/her personal data by you to TSA, TSA business partners and other third-party service providers. I authorised the organisation to contact references provided for employment reference checks.

Please visit our website at https://www.salvationarmy.org.sg/data-protection-policy/ for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.

If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for denial of employment or immediate dismissal.
Please note that your application will be sent to and reviewed by the direct employer -The Salvation Army Singapore

About the Role

We are looking for a results-driven and proactive B2B Sales professional to manage project-based air conditioning sales. This role involves working closely with contractors, consultants, and dealers to drive project conversions and expand LG’s presence in the market.

Key Responsibilities
B2B Sales

• Provide Aircon quotation for projects.
• Contact contractors for constant follow up from quotation to sales conversion.
• To develop key aircon contractors to meet assign sales target.
• Dealing with each ES retail buyers and shop managers.
• Prudent AR collection within specific credit limit & days.
• To cover main contractor to ensure submission of LG brand to most projects.

Inventories

• To attend weekly PSI meeting to update and forecast equipment ordering for confirmed projects.
• Have foresight to forecast based on quotation pattern for stocks for A&A projects

Seminar

• Conduct NPI for new & existing dealers to ensure they are constantly using LG as their priority brands for project submission.

Education level and/or relevant experience(s)

• Diploma/Degree in Business, Engineering, or related field
• Minimum of 2 years of experience in sales operation (Prefer B2B sector)

Knowledge and skills (general and technical)

• Strong sales coordination and schedule management skills
• Proficient in Microsoft Office application, especially Excel and PowerPoint
• Good organizational and time management abilities
• Strong communication and interpersonal skills

Job Responsibilities including but not limited to:

• Lead and develop the HR team to ensure high performance and professional growth.
• Look at continuous process improvements as the team delivers end-to-end HR transactions including payroll and benefits administration, employee data management and reporting.
• Main point of contact for all employee relations matters
• Perform any other related duties as and when assigned by the management
• Maintain employee morale by fostering a positive working environment through effective leadership and teamwork
• Provide advisories to the management about employment issues which includes labour legislations, best local labour practices, company manpower practices and ensure legal compliances with all statutory requirements.
• Reviewing human resources policies and procedures
• Hands on with HR issues such as employee relations, grievances, complaints and provide counselling / guidance.
• Monitor performance, identify and facilitate opportunities to increase productivity and efficiency

Job Requirements:

• Bachelor’s degree in Human resources or related Field
• Minimum 3 years of HR experience
• Excellent verbal and written communication skills
• High degree of integrity and discipline
• Ability to create, present and execute ideas, reports, and budgets
• Ability to work both independently and collaboratively in a fast-paced environment
• Proficient with Microsoft Office Suite especially Word and Excel
• Strong knowledge in local employment laws and best practice

Job Description

• Industry/ Organization Type: Manufacturing & Production
• Position Title: Warehouse Assistant/Logistics Assistant
• Working Location: Woodlands
• Working Hours: 5 days, Monday – Friday (9am – 6pm)
• Salary Package: Basic + $100 Transport Allowance + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Receive, unpack, and record incoming raw materials and goods.
• Ensure proper storage, labelling, and documentation of materials and finished products.
• Replenish raw materials for production (Kanban system).
• Pack and record finished goods from production.
• Coordinate with the Sales department to arrange timely shipments.
• Conduct cycle counts to maintain inventory accuracy.
• Report any discrepancies or faulty materials to the Team Leader or Purchasing team.
• Maintain a clean and organized workplace in line with 5S standards.
• Perform other duties as assigned by the superior.

APPLY NOW!!!

• Minimum O-Level or relevant qualification.
• Experience in logistics or warehousing preferred.
• Basic knowledge of MS Office.
• Experience with SAP and material management is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82528 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

This role supports the organisation’s capability development agenda by implementing and managing HR development initiatives including learning and development programmes, engagement activities, and core HR management processes.

Responsibilities

• Training: Support the end‑to‑end L&D cycle including programme curation, vendor sourcing, enrolment, and post‑programme evaluation.

• Competency Development: Support the implementation of capability development (i.e. competency development) initiatives.

• Staff Induction: Support staff induction/onboarding.

• Engagement: Support employee engagement events (e.g. townhalls), including the design, communications and operations.

• HR Ops: Undertake any other ad-hoc HR duties or projects as assigned, contributing flexibly and adaptively to the broader goals of the HR department to enhance employee experience and operational efficiency.

Requirements

• Relevant HR experience.

• Experience with Workday, competency development, and collateral design (e.g. Canva) would be advantageous.

• Good stakeholder management and communication abilities

• Excellent coordination and project management skills to prioritise, meet deadlines and work under pressure.

Contract Duration: 1 year (immediate start)

Working Arrangement:
Mondays to Fridays: 8.30 am to 6.00pm

Salary: $3,500 to $5,000 (depending on experience)

Location: Middle Road

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

Responsibilities including but not limited to:

• Lead and develop the HR team to ensure high performance and professional growth.
• Look at continuous process improvements as the team delivers end-to-end HR transactions including payroll and benefits administration, employee data management and reporting.
• Main point of contact for all employee relations matters
• Perform any other related duties as and when assigned by the management
• Maintain employee morale by fostering a positive working environment through effective leadership and teamwork
• Provide advisories to the management about employment issues which includes labour legislations, best local labour practices, company manpower practices and ensure legal compliances with all statutory requirements.
• Reviewing human resources policies and procedures
• Hands on with HR issues such as employee relations, grievances, complaints and provide counselling / guidance.
• Monitor performance, identify and facilitate opportunities to increase productivity and efficiency
  

Requirements:

• Bachelor’s degree in Human resources or related Field
• Minimum 3 years of HR experience
• Excellent verbal and written communication skills
• High degree of integrity and discipline
• Ability to create, present and execute ideas, reports, and budgets
• Ability to work both independently and collaboratively in a fast-paced environment
• Proficient with Microsoft Office Suite especially Word and Excel
• Strong knowledge in local employment laws and best practice

Work Schedule: 5.5 days (Alter Sat)
Location: Tuas (Transport provided at fixed location)

• Manage full-cycle recruitment by posting jobs, screening candidates, coordinating interviews, conducting background checks, and preparing employment contracts

• Administer Work Pass processes including applications, issuance, renewals, cancellations, MOM submissions, foreign worker bonds, and PCP administration

• Oversee employee onboarding and offboarding by coordinating orientation, managing documentation, facilitating handovers, and conducting exit clearance

• Maintain accurate employee records including leave tracking, benefits administration, and timesheet management

• Process monthly payroll, tax clearance, and employee reimbursements accurately and timely

• Manage staff insurance, medical claims, and work injury compensation cases, including those involving foreign workers

• Prepare and manage HR documentation such as confirmation letters, promotion letters, increment letters, and bonus letters

• Provide clear guidance and support to management and employees on HR matters and local employment practices

• Support HR processes and documentation required for ISO certification and audits

• Coordinate staff training programs and maintain comprehensive training records

• Ensure proper HR documentation, filing, and record-keeping to maintain compliance and accessibility

• Provide operational support and backup within the HR team during absences of other members

• Communicate HR policies and procedures effectively to employees as needed

• Perform other ad-hoc HR duties as assigned to support team and organizational needs

Requirements

• Diploma Business Administration, or related field.

• Minimum 2–3 years of relevant working experience. Experience in Construction industry will be an added advantage.

• Good knowledge of employment laws and HR practices.

• Good communication skills to liaise with employees at all levels.

• Ability to work independently and as part of a team, with a proactive and friendly approach.

• Proficiency in Microsoft Office and HR systems.

• Able to commence work immediately or within short notice will be any added advantage.

Location: Raffles Place MRT

Working Hours: 9am to 5pm

Working Days: 5 Days

Job Summary

We are seeking a proactive and detail-oriented Vice President Assistant to provide executive support and assist in business operations, strategic projects, and cross-functional coordination. The successful candidate will work closely with the Vice President to support business development activities, project execution, and operational matters.

Responsibilities

• Deliver comprehensive administrative and executive support to the Vice President by managing scheduling, coordinating meetings, preparing documentation, and ensuring timely follow-up on action items
• Coordinate business development activities by liaising with business partners, clients, suppliers, and stakeholders to facilitate collaboration and progress
• Support e-commerce platform operations and business initiatives through project coordination, tracking performance metrics, and managing operational follow-ups
• Monitor and track project timelines to ensure deliverables meet planned deadlines and quality standards
• Collaborate with internal teams and external partners to enable smooth execution of business projects and resolve operational issues
• Conduct market research and prepare detailed business reports, presentations, and analytical materials to inform decision-making
• Support supply chain activities by coordinating with suppliers, managing procurement processes, arranging logistics, and maintaining effective operational communication
• Assist with organizing business trips and meetings in China and other locations as required
• Execute other ad-hoc duties assigned by the Vice President to support business needs

Requirement

• Diploma or Degree in Business Administration, Supply Chain Management, Marketing, or related fields preferred
• Minimum 3 years of experience in executive assistant, business development, project coordination, operations, or related roles
• Experience in e-commerce, trading, supply chain, or cross-border business environments is advantageous
• Good understanding of supply chain processes, including supplier management, procurement, and logistics coordination
• Strong organisational, communication, and coordination skills
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Willingness to travel for business purposes when required

Other Information

• EA License No: 03C3254
• EA Personnel No: R23115696
• EA Personnel Name: Chin Lee Wei

This position is offered on a 6-month full-time, on-site contract basis. A probationary period of 3 months will apply from the commencement date. Upon completion of the contract term, the employment may be renewed or converted to a permanent position, subject to satisfactory performance and business needs.

Job Scope

Payroll & HR Administration

• Process monthly payroll and ensure accuracy and timeliness
• Ensure compliancewith statutory requirements, including CPF contributions and tax submissions
• Maintain proper employee records in accordance with applicable regulations
• Work with Employer of Record (EOR) providers for regional offices, including (but not limited to) Malaysia, Vietnam, Indonesia, and other jurisdictions as required

HR Policies & Compliance

• Develop, review, and update HR policies, including employee handbook
• Implement and administer policies such as leave, travel, and expense claims
• Ensure HR practices comply with applicable employment laws and regulations in Singapore and relevant regional jurisdictions (e.g. Malaysia, Indonesia, and others where applicable)

Recruitment & Talent Acquisition

• Manage end-to-end recruitment processes for Singapore office and support hiring across regional offices including (but not limited to) Malaysia and Indonesia
• Prepare job advertisements, coordinate interviews, and support hiring decisions
• Ensure fair, merit-based, and compliant recruitment practices

Employee Relations & Office Administration Support

• Serve as the point of contact for employees on HR-related matters
• Support onboarding and offboarding processes
• Assist in performance management and employee engagement activities (events and meetings)
• Manage office procurement activities, including sourcing, vendor comparison, and purchase of office supplies and services
• Monitor office inventory and ensure adequate stock levels
• Support general office administration and facilities-related matters

Job Requirements:

• Diploma or Degree in Human Resource Management or related discipline
• At least 2–4 years of relevant HR experience, with exposure to office administration or procurement functions
• Familiarity with Singapore employment regulations; regional exposure (Malaysia and Indonesia) is advantageous
• Knowledge of payroll processing and statutory compliance requirements
• Strong organisational, negotiation, and interpersonal skills
• Able to handle confidential information with integrity

OVERVIEW OF ROLE

The SalesExecutive – Rooms is responsible for supporting the growth of room revenue through proactive sales activities, account servicing and business development efforts.

Reporting to the Director of Sales, this role focuses on generating room business opportunities across key market segments including corporate, leisure and travel trade. The Sales Executive assists in maintaining strong client relationships, identifying new business opportunities and ensuring excellent service throughout the sales process.

Working closely with the Sales, Revenue Management, Reservations and Operations teams, this role supports the achievement of room revenue targets and overall commercial objectives.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Sales Executive – Rooms are summarised below; however, the list is not exhaustive.

GENERAL DUTIES

•Proactively prospect and generate room business opportunities across corporate, leisure and travel trade segments.

• Conduct sales calls, client visits, networking activities and site inspections to promote the hotel.

• Respond promptly to client enquiries regarding room bookings, negotiated rates and group accommodation requests.

• Prepare proposals, quotations, contracts and rate agreements in accordance with hotel policies and procedures.

• Assist with client presentations, familiarisation trips, trade shows, networking events and sales missions.

• Support the execution of sales plans and initiatives to achieve room revenue goals.

•Undertake any other duties or responsibilities assigned by the Director ofSales.

ACCOUNT MANAGEMENT

•Maintain strong relationships with existing clients, travel agents, wholesalers and business partners.

• Assist in managing a portfolio of accounts and supporting account growth strategies.

• Monitor account production and identify opportunities for increased business.

• Ensure all client interactions reflect NoMad’s service philosophy and luxury hospitality standards.

•Maintain accurate client records, contact details and account activities.

SALES PERFORMANCE & BUSINESS DEVELOPMENT

• Support the achievement of individual and departmental room night and revenue targets.

•Identify new business opportunities through market research, prospecting and relationship building.

• Monitor competitor activity, market trends and industry developments.

• Assist in maintaining an active sales pipeline and conversion tracking.

•Contribute to sales forecasts, reports and business reviews.

COLLABORATION & COORDINATION

• Work closely with Reservations, Front Office and Revenue Management teams to ensure smooth handling of room bookings and client requirements.

•Coordinate with Events and Food & Beverage teams when group accommodation includes meetings, events or dining components.

• SupportMarketing & Communications initiatives that drive room demand and brand awareness.

• Ensure clear and timely communication between clients and hotel departments.

ADMINISTRATION & REPORTING

•Maintain accurate records of sales activities, account management updates and client correspondence within the CRM system.

• Prepare weekly and monthly sales activity reports.

• Track enquiries, leads, bookings and production performance.

• Ensure all contracts, agreements and documentation are completed accurately and filed appropriately.

• Assist with database management and sales administration tasks.

GUEST EXPERIENCE & BRAND REPRESENTATION

•Represent NoMad Singapore professionally in all client interactions and external engagements.

• Deliver a seamless and positive customer experience throughout the sales journey.

• Build long-term relationships that encourage repeat business and brand loyalty.

• Uphold and promote the positioning and standards of the NoMad brand.

EXPECTATIONS

The SalesExecutive – Rooms is expected to:

•Maintain a consistently professional and positive attitude.

•Demonstrate strong sales initiative and accountability for assigned business objectives.

• Build and maintain effective relationships with clients and business partners.

•Communicate clearly and professionally with internal and external stakeholders.

•Demonstrate strong organisational and time-management skills.

• Work collaboratively across departments to achieve commercial goals.

• Uphold company values, professionalism and brand standards at all times.

QUALIFICATIONS

• Diploma or Degree in Hospitality Management, Business Administration, Marketing or a related field preferred.

• Minimum1–3 years of experience in hotel sales, hospitality sales or a related commercial role.

•Experience working with corporate, leisure or travel trade segments is advantageous.

• Strong communication, interpersonal and negotiation skills.

•Proficiency in Microsoft Office applications and CRM systems.

• Strong administrative and organisational abilities with attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

•Results-oriented with a proactive and customer-focused mindset.

•Previous experience within luxury hospitality or lifestyle brands is advantageous.

Responsibilities:

• In charge of supporting all drafting needs of the company, including Project, Design, Technical, and Sales Teams
• Responsible in preparing architectural and M&E plans, sections, details, 3D drawings as part of working drawings or as-built drawings
• Responsible in preparing Single Line Drawings, schematic drawings for documentation, submission, or tender purposes
• Taking charge of working with project engineers to prepare drawing for submission and implementation
• Attend site walks and perform site measurements, advise on best ways to have alignment between drawings and actual site implementation

Requirements:

• Min Diploma in Diploma in Electronics & Communication Engineering or related field
• Min 2 years of relevant experience in security equipment, cabling, construction materials and how these are represented in drawings
• Knowledge of how to come up with CCTV coverage drawings using VideoCad software

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Be a brand guardian for The Garcha Group, setting the tone as well as the look & feel ofall communication.

- Create and execute social media calendar for daily content on social channels such as

Facebook and Instagram.

- Create and execute EDM schedule.

- Review and respond to all reviews on social media, Marriott and OTA channels within 24

hours.

- Initiate and maintain a yearly schedule of events for marketing campaigns.

- Plan, coordinate and execute marketing campaigns both room-side as well as F&B at

property level, enabling more customized and need based marketing.

- Create and organise photography, videography and associated editing for all marketing

needs.

- Maintain and update Marriott and "vanity" hotel and F&B websites' content to ensure all

communication is up-to-date and on brand

- Create and ensure version control of all graphic collateral assets in all departments of all

hotels and F&B.

- Coordinate PR events with and independently from PR company, and continue

relationships/partnerships.

- Assess, recommend, and develop and maintain relationships with influencers, through a

planned schedule of invitations to hotel inspections and hosted events.

- Respond to all emails within 24 hours regarding any marketing and influencer

opportunities.

- Be up to date with online, above the line, below the line market trends and new

developments.

- Actively monitor competitors' online, above the line, below the line marketing programs

- Identify other online marketing opportunities to increase brand and hotel awareness from

time to time.

- Drive traffic and conversion for the F&B dining venues website, ensuring offers are relevant to the market and produce results

- Maintain and update website content to ensure brand standards and web audit goals are met

- Create awareness and visibility of F&B website through Search Engine Optimization and Display Media

- Ensure optimal utilization of Marriott digital tools and channels to maximize marketing coverage

- Manage social media channels to build brand reputation and loyalty through relevant and engaging content that is brand compliant

- Ensure hotel meets Marriott’s social media measurement goals

- Develop social media campaigns and strategies to increase hotel’s presence and participation

Other Projects/Responsibilities:

- Identify online marketing opportunities to increase property visibility and awareness

- Keeping abreast with online market trends and new developments

- Actively monitor competitors’ pricing and marketing programs

- Support and give advice on any-related digital / online initiatives

- Develop annual digital marketing strategy for the hotel

- Produce videos and/or prints for media marketing purposes

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.