Total 2,270 Full-time command center analyst job vacancies in Singapore

Job Scope

• Review and manage treasury-related legal documents (e.g. banking agreements, KYC, trade finance) and flag risks or issues
• Coordinate global bank documentation, including account opening/closing and signatory updates
• Support bank guarantee applications and ensure compliance with internal and regulatory requirements
• Maintain accurate records of bank accounts, authorised signatories, and treasury documentation
• Manage treasury transactions and data in TMS and SAP (e.g. FX, trade finance, intercompany loans)
• Provide system support for treasury platforms and ensure secure banking connectivity
• Support M&A activities and assist in process improvements, automation, and digitalisation initiatives

Requirements

• Degree in Finance, Accounting, Business, Banking, or related fields
• Basic understanding of banking, finance, or treasury concepts (training will be provided)
• Strong attention to detail with good organisational skills
• Good communication skills and ability to work with stakeholders
• Comfortable working with systems and data (e.g. Excel; SAP/TMS exposure is a plus, not required)
• Proactive, willing to learn, and able to work in a fast-paced environment

For interested candidates, please send your updated resume:
Email: angelateh@recruitexpress.com.sg
Telegram: @Angie_TL
Whatsapp: +65 96272860

Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599

ABOUT THE ROLE

We are looking for a skilled and experienced ServiceNow Platform Business Analyst to join our client growing Technology & Digital Operations team. In this role, you will be the critical bridge between business stakeholders and technical delivery teams, ensuring that organisational needs are accurately captured, thoughtfully designed, and effectively implemented on the ServiceNow platform.

You will be expected to operate as a subject matter expert, driving platform adoption, process optimisation, and continuous improvement across the organisation.

CORE RESPONSIBILITIES

▸ Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.

▸ Process Mapping & Design: Analyse existing business workflows and re-engineer them for optimisation on the ServiceNow platform, ensuring adherence to best practices.

▸ Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.

▸ Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.

▸ Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).

▸ Workshop Facilitation: Facilitate stakeholder workshops to gather requirements and ensure alignment across cross-functional teams.

▸ Data Analysis: Utilise data analysis techniques to identify trends and inform decision-making.

▸ Cross-Team Collaboration: Engage with multiple teams and contribute to key decisions; provide solutions for your immediate team and across various teams.

QUALIFICATIONS & EXPERIENCE

▸ 4+ years of experience as a Business Analyst, with at least 2 years on ServiceNow-specific projects.

▸ Advanced proficiency in the ServiceNow Platform.

▸ Expertise in ITIL framework and ServiceNow modules including ITSM, HRSD, and CSM.

▸ Strong proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy.

▸ Demonstrated ability to manage and facilitate workshops with diverse stakeholder groups.

▸ Proven experience in Agile methodologies and working within Agile delivery teams.

▸ Excellent written and verbal communication skills.

DESIRED CERTIFICATIONS

▸ ITIL Foundation Certification (or higher)

▸ ServiceNow Certified System Administrator (CSA)

▸ Business Analysis certification (e.g., CBAP, PMI-PBA, or equivalent)

Overview:
First Plus is a licensed asset management firm deeply rooted in Asia-Pacific, with a strategic focus on the Asia-Pacific region. Grounded in fundamental research and shaped by both eastern and western perspectives, we have developed a distinct investment philosophy forged through market cycles and real-world complexity.

This role is one of the core positions within the firm's investment research framework, responsible for providing directional research support across the firm's investment strategiesthrough the lens of macroeconomics, policy analysis, and capital flows. The Macro Analyst will serve as a bridge between research, strategy, and investment — integrating macroeconomic analysis, asset allocation research, style rotation modelling, and quantitative methods to identify market cycle shifts, build cross-asset and style rotation frameworks, and deliver systematic research support for multi-asset investing and strategic allocation.

Key Responsibilities:

• Conduct in-depth research on macroeconomic conditions, policy directions, and market trends; continuously monitor domestic and international financial market developments; analyze price dynamics and risk-return characteristics across asset classes; research andevaluate emerging investment themes and products to support investment decision-making.
• Collaborate with the quantamental team to design and maintain macro and asset allocation monitoring systems; integrate high-frequency economic data, capital flow indicators, and machine learning models to enable dynamic tracking and visualization of economic cycles and market liquidity.
• Based on economic and liquidity cycles, research the relative performance of style factors — including value/growth, large/small cap, and cyclical/defensive — across different market phases; work jointly with the quantamental team to develop macro-driven style signal indicators that support dynamic factor weight adjustment and style allocation optimization within investment portfolios.
• Work closely with quantamental modelling, portfolio management, and product teams to translate macro research outputs into investment strategy inputs and product narratives; author macro and market research reports and investment memos; participate regularly inInvestment Committee meetings to present macro views, asset allocation recommendations, and style rotation insights.

Qualifications & Requirements:

• Master's degree or above from a reputable domestic or international university in Finance, Economics, Statistics, or a related field; CFA / FRM designation is a plus.
• 5+ years of experience in macroeconomic or strategy research; background in buy-side or sell-side research institutions or asset management firms preferred.
• Strong familiarity with global macroeconomic frameworks and capital flow mechanisms; solid theoretical grounding in macroeconomics and asset pricing.
• Strong quantitative analytical skills with the ability to independently conduct strategybacktesting and scenario analysis; proficiency in Python, R, or MATLAB.
• Strong logical reasoning and market intuition, with the ability to translate complex macro analysis into actionable investment insights.
• Strong bilingual communication skills in Chinese and English; able to read overseas research reports fluently and present or write research findings in both languages; capable of engaging professionally with international partners.
• Strong cross-functional collaboration and communication skills; adaptable to a research-driven, fast-paced, and innovative work environment.

Job Summary

Perform comprehensive financial analysis and reporting to support business planning, budgeting, forecasting, and strategic decision-making across multi-entity operations in Malaysia, Indonesia, and Singapore.

Responsibilities

• Perform financial and variance analysis to track actual performance against budget and provide detailed variance commentary
• Prepare management reports to support business planning, budgeting, project costing, and forecasting activities
• Identify and communicate future risks and opportunities through rolling forecasts to relevant stakeholders
• Conduct P&L analysis by product to inform strategic and commercial decision-making
• Support cash flow planning to ensure effective liquidity management
• Continuously improve accounting processes, strengthen internal controls, and enhance reporting quality and efficiency
• Prepare a full set of management accounts accurately and timely
• Compile annual reports and coordinate the year-end audit process with auditors
• Collect and organize tax-related information for income tax computation and manage GST (Singapore) and SST (Malaysia) submissions in compliance with regulations
• Execute other finance-related and ad-hoc tasks as assigned

Required competencies and certifications

• Degree in Accounting, Finance, or equivalent
• Minimum 3 years of relevant experience in FP&A and finance business partnering
• Expertise in financial modelling, budgeting, forecasting, analytical skills, and project management
• Experience working in a multi-entity environment with regional exposure to Malaysia, Indonesia, and Singapore group accounting
• Proficiency in Advanced Excel and accounting systems

Preferred competencies and qualifications

• Hands-on experience in full set accounts and Singapore GST and Malaysia SST submissions

Other Information

N/A

about the company

A premier global technology consulting firm and digital transformation partner, recognized for delivering high-scale enterprise service management solutions and cloud-native integrations within Singapore’s public and private sectors.

about the job

Take a strategic lead role as a ServiceNow Platform Business Analyst, where you will bridge the gap between complex business requirements and high-performance technical implementation.

• Strategic Analysis: Analyze the organization’s business model and its integration with technology to evaluate current states and define future-ready solutions.

• Requirements & Design: Collaborate with stakeholders to translate business needs into detailed functional specifications, user stories, and acceptance criteria.

• Process Engineering: Lead the mapping and re-engineering of existing workflows for optimization on the ServiceNow platform, ensuring adherence to global best practices.

• Solution Leadership: Act as a subject matter expert and lead cross-functional workshops to ensure alignment between architects, developers, and business owners.

• Platform Evolution: Identify continuous improvement opportunities for existing ServiceNow modules and manage ongoing enhancement requests (BAU).

• Documentation & Governance: Maintain rigorous process documentation and training materials to drive platform adoption and ensure successful technology integration.

skills and experience required

• Experience: Minimum of 4 years of experience as a Business Analyst, with at least 2 years of dedicated experience in ServiceNow-specific projects.

• Technical Mastery: Advanced proficiency in the ServiceNow Platform and expertise in the ITIL framework.

• Domain Knowledge: Hands-on experience with ServiceNow modules, including ITSM, HRSD, or CSM.

• Methodology: Strong proficiency in Agile methodologies, including user story grooming and sprint participation.

• Process Tools: Advanced expertise in Business Process Analysis Tools, Business Process Design, and Requirements Analysis.

• Certifications: Must hold a ServiceNow Certified System Administrator (CSA) or ITIL Certification; Business Analyst-specific certifications are highly preferred.

• Leadership: Proven ability to manage teams, contribute to key architectural decisions, and provide solutions across multiple cross-functional departments.

Please click on the 'apply' button to apply online. For more information, please reach out to CONSULTANT NAME. (EA: 94C3609 / CONSULTANT CEI NUMBER)

Overview

Blue Edge Advisors is seeking a Compliance & Regulatory Analyst (Junior to Mid-Level) to support the firm’s regulatory and governance functions.

This role is ideal for individuals who are highly analytical, detail-oriented, and have a strong interest in interpreting regulations, drafting policies, and ensuring regulatory alignment across the firm.

You will play a key role in translating regulatory developments into practical internal frameworks, while supporting the firm’s ongoing compliance obligations.

Key Responsibilities

1. Regulatory Policy & Framework (Core Focus)

• Monitor, review, and interpret regulatory updates, circulars, and guidelines from MAS and NFA.
• Translate regulatory requirements into internal policies, procedures, and controls.
• Draft, review, and continuously enhance compliance manuals, SOPs, and internal governance frameworks.
• Ensure policies remain current, practical, and aligned with evolving regulatory expectations and industry best practices.

2. Regulatory Liaison & Governance

• Act as a point of contact for MAS, NFA, auditors, and external stakeholders.
• Support and coordinate regulatory inspections, audits, and reviews.
• Track and ensure timely resolution of regulatory findings or action items.

3. Regulatory Reporting & Surveys

• Coordinate and submit ~40 regulatory surveys annually (MAS, NFA, internal).
• Work cross-functionally to gather, validate, and reconcile data.
• Ensure accuracy, consistency, and timeliness in all regulatory submissions.

4. Compliance Monitoring & Record Keeping

• Maintain records for licenses, registrations, employee personal trading, and outside business activities.
• Ensure ongoing compliance with MAS and NFA requirements across representatives and the firm.

5. AML/CFT Oversight

• Conduct KYC and AML due diligence on clients and prospects.
• Perform periodic reviews and support internal AML risk assessments.
• Assist in delivering AML training and strengthening internal controls.

6. Advisory & Documentation Review

• Provide practical, commercially aware compliance guidance to internal stakeholders.
• Review contracts, offering documents, and agreements to ensure regulatory compliance.
• Ensure proper execution, documentation, and record-keeping standards are maintained.

Qualifications & Skills

• Diploma or Degree in Law, Banking & Finance, Risk Management, Business, or related fields.
• 1–5 years of experience in compliance, regulatory, or governance roles (financial services preferred).
• Strong understanding of MAS regulations (NFA exposure is a plus).
• Proven ability to read, interpret, and draft policies or regulatory documents.
• Strong analytical and numerical skills; able to validate and interpret data accurately.
• Highly organised, meticulous, and methodical with strong attention to detail.
• Able to manage multiple deadlines and high-frequency reporting cycles.
• Strong communication skills with the ability to work across teams and with external parties.

Ideal Candidate Profile

• Naturally detail-oriented and structured in thinking
• Comfortable working with regulations, legal language, and documentation
• Enjoys policy writing, editing, and continuous improvement of frameworks
• Able to balance analytical work with operational execution

Why Join Blue Edge

• Exposure to multi-jurisdictional regulatory environments (MAS & NFA)
• Strong learning curve in policy development and regulatory interpretation
• Opportunity to work closely with senior management on compliance strategy
• Dynamic and growing platform with institutional standards

What you'll do:

As an Operations Analyst, you will play a pivotal role in ensuring the smooth functioning of the Global Banknotes Operations outsourced vault facility.

• Ensure efficient day-to-day operation of the outsourced vault facility by overseeing onsite vendor management and maintaining high standards of service.
• Manage daily transaction fulfilment duties with meticulous attention to detail, ensuring accuracy and timely completion of all tasks.
• Handle transaction discrepancy processes by investigating issues, resolving discrepancies, and reporting findings to relevant stakeholders.
• Conduct comprehensive reporting and analysis of workflow and procedural adherence to support continuous improvement initiatives.
• Provide guidance to colleagues regarding procedural, technical, and operational changes, fostering a collaborative and supportive team environment.
• Act as a workflow coordinator or subject matter expert by prioritising and distributing daily work to meet deadlines and organisational goals.
• Demonstrate thorough knowledge of operational processes acquired through experience and training, identifying opportunities for process improvements.
• Adapt to varying shift arrangements based on operational requirements, including daytime schedules or potential evening/night coverage as needed.
• Support different shift arrangements with flexibility and enthusiasm, ensuring business readiness during transitions.
• Collaborate closely with internal business partners and external clients to deliver effective operations support.

What you bring:

Your proven experience in fields such as supply chain management or commercial bank operations equips you with practical insights into operational workflows.

• At least 2 years’ working experience in supply chain management, shipping and transportation, imports and exports, or commercial bank operations is essential for this role.
• Exceptional organisational skills paired with methodical approaches enable you to manage complex workflows efficiently.
• Meticulous attention to detail ensures accuracy in transaction fulfilment duties and discrepancy resolution processes.
• High motivation levels combined with self-discipline demonstrate your sense of ownership and responsibility towards assigned tasks.
• Enthusiasm for learning new skills and adapting quickly allows you to thrive in changing operational environments.
• Ability to work collaboratively within a team environment fosters positive interpersonal relationships among colleagues.
• Strong organisation and planning skills empower you to multi-task effectively while prioritising competing demands.
• Diploma or Degree in Banking, Finance, Accountancy or related disciplines enhances your understanding of industry-specific requirements (preferred but not required).
• Proficient PC knowledge including Microsoft Excel, Word, PowerPoint, Outlook as well as familiarity with AI productivity tools such as Copilot supports efficient task execution.

What sets this company apart:

This global financial institution stands out for its unrivalled scale and scope within the banking sector. With operations spanning Europe, the Americas, and Asia Pacific, employees benefit from exposure to international best practices while working alongside knowledgeable professionals from diverse backgrounds. The APAC Banknotes business has been attracting substantial investment—reflecting ongoing growth in client base—which translates into increased opportunities for career advancement within the organisation.

What's next:

If you are ready to take on a rewarding challenge within a globally respected financial institution—where your expertise will make a real impact—this is your chance!

Apply today by clicking on the link provided below.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R25132560 Madiha Binti Md Ridza

Legal & Documentation Responsibilities (Key Focus Area)

 Review treasury-related legal documents — including banking agreements, trade finance instruments, KYC packages, Board Resolutions, and CRS/FATCA forms, to identify potential risks, obligations, and operational impacts.

 Highlight key clauses, propose amendments, and escalate potential legal or contractual issues to the internal Legal team for further review.

 Prepare, coordinate, and manage global banking documentation, including bank account opening, closing, mandate updates, and signatory changes.

 Support global bank guarantee applications and ensure all supporting documents meet legal and compliance requirements.

 Maintain the master list of authorized signatories and ensure timely updates with banks and e-banking platforms across all global entities.

 Prepare and distribute annual confirmations of bank accounts and bank guarantees, ensuring documentation completeness and compliance alignment.

 Ensure proper documentation management, data archiving, and adherence to internal control standards and regulatory requirements.

Treasury Operations & System Responsibilities

 Maintain and update bank account data, structures, and cash-pooling configurations within the Treasury Management System (TMS).

 Ensure accurate, timely recording of trade finance transactions, FX deals, and intercompany loans in TMS and SAP.

 Administer and maintain treasury-related systems (e.g., TMS, SAP S/4HANA, and e-banking platforms).

 Provide system support, troubleshooting, and end-user assistance to internal stakeholders.

 Ensure secure banking connectivity and compliance with payment security, data protection, and internal control requirements.

Strategic & Project Support

 Support M&A activities by integrating newly acquired entities into treasury systems and managing Treasury separation for divested entities, including related documentation.

 Identify opportunities to enhance, automate, and digitalize treasury processes and documentation workflows.

 Provide general administrative and operational support to ensure smooth Treasury Middle Office operations.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From the deployment of one person to the formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers the opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems. This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution. You will research, gather, and synthesize information to support these activities. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions.

Advanced proficiency in ServiceNow Platform is required.

Advanced proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy is suggested.

Facilitate workshops to gather requirements and ensure alignment among stakeholders.

Develop detailed documentation to support process improvements and technology integration.

Utilize data analysis techniques to identify trends and inform decision-making.

Collaborate with cross-functional teams to implement business solutions effectively.

Roles and Responsibilities:

o Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.

o Process Mapping & Design: Analyze existing business workflows and re-engineer them for optimization on the ServiceNow platform, ensuring adherence to best practices.

o Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.

o Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.

o Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).

o Experience:

Typically 4+ years as a BA, with at least 2 years in ServiceNow-specific projects.

o Domain Knowledge: Expertise in ITIL framework and ServiceNow modules (ITSM, HRSD, CSM).

o Certifications: ITIL Certification, ServiceNow Certified System Administrator (CSA), or Business Analyst certifications.

o Skills: Strong communication, workshop facilitation, and proficiency in Agile methodologies

Only shortlisted applicants will be contacted. By submitting your application, you acknowledge and agree that your personal data will be collected, used, and retained in accordance with our Privacy Policy. This information will be used solely for recruitment and employment purposes.

About:

We are seeking a Financial Planning Analyst to support the organization’s financial management and planning activities. This role will contribute to financial transparency, business decision-making, and ensure compliance with accounting standards and regulatory requirements.

Responsibilities

• Assist in the preparation of financial statements, including Profit & Loss, Balance Sheet, and Cash Flow statements.
• Support the budgeting and financial forecasting process, providing insights to support strategic financial planning.
• Analyze financial data to evaluate company performance, trends, and potential improvement opportunities.
• Maintain accurate financial records and prepare management reports for internal review.
• Ensure financial reporting complies with accounting standards, regulatory requirements, and corporate policies.
• Prepare financial reports and documentation in English and Korean when required by the regional headquarters.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, Economics, or a related discipline.
• Minimum 2 years of experience in accounting, financial analysis, or financial planning.
• Proficiency in Korean and English (written and spoken) to effectively communicate with Korean-speaking stakeholders at the headquarters.
• Experience with SAP will be an advantage.
• Strong analytical, financial modeling, and quantitative skills.
• Good communication and presentation abilities with the ability to explain financial data clearly.

Remuneration Package:

• Up to $6,000 with Variable Bonus
• Location: Tanjong Pagar

Interested candidates please apply online or send your latest CV to alex.fong@AlwaysHired.com.sg

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

The Senior Auditor is responsible for overseeing all Internal Control System (ICS) activities and ensuring timely closure of Control Self-Assessments for MGSC India. This role ensures that all ICF (Internal Control Functions) activities are to be completed within agreed timelines with accuracy, while proactively identifying and highlighting any observations or deviations in controls.

Additionally, the Senior Auditor is accountable for analyzing data and presenting insightful reports to key stakeholders. This position plays a critical role in evaluating and strengthening the organization’s internal control framework by identifying risks and recommending control measures and strengthening the process.

The Senior Auditor collaborates closely with cross-functional teams to ensure robust governance and effective risk management practices are consistently implemented.

Key Responsibilities:

• Maintain and strengthen the internal control framework in collaboration with Group Governance to ensure organizational compliance and effective governance.
• Ensure timely follow-up with business teams for completion and proper documentation of ICF controls as per the defined design.
• Manage and execute end-to-end ICF activities.
• Assess new areas & processes within GSC and onboard them into the ICF/ICS framework, ensuring appropriate control coverage and governance alignment.
• Collate and validate data received from across the functions to ensure accuracy and completeness.
• Perform monthly ICF audits in line with established standards.
• Liaise with operations teams and other stakeholders to validate data and gather additional input as required.
• Analyze data and present insightful reports to relevant stakeholders.
• Support internal (group) and external auditors by providing necessary documentation from ICF perspective.
• Identify opportunities and propose initiatives to reduce non-value-added (NVA) activities within the ICF process.
• Demonstrate flexibility to take on additional responsibilities as required.
• Organize and facilitate knowledge transfer sessions, including training and knowledge-sharing initiatives.   

• Engage users to understand strategic and operational needs, capture requirements, identify gaps and translate these into solutions.

• Provide daily applications support and perform administrator functions such as user management, security management, etc.

• Conduct regular user trainings as well as reviews and revise training materials.

• Manage business applications related projects, including user acceptance tests and data migration, and ad-hoc assignments.

• Provide ad-hoc support to other application systems like NetSuite, Salesforce, HRMS, etc, when needed.

• Ensure data handling and system configurations comply with organisational policies and applicable regulations (e.g. PDPA).

• Manage 3rd party vendors and consultants to achieve holistic outcome/ goal.

• Develop SOP, user guides, training materials and systems documentations and ensure these are up-to date.

• Provide assistance in planning, design, research and acquisition of new or upgraded business applications.

• Prepare reports/ dashboards for IT department.

• Continuous work improvement in operational efficiency through automation scripts, implementation of new technology and knowledge sharing.

• Be a role model, to lead by example in workplace and provide guidance to junior colleagues.

The above activities are no means exhaustive and are subjected to amendment whenever is needed.

Minimum Education / Qualifications

• Diploma/ Degree in Information systems or equivalent.

Minimum Years of Relevant Experience

• 2 years’ or more experiences in CMS, CRM business applications support and project implementation.

Knowledge/Skills

• Experiences in analysing, designing and implementing information systems and strong passion in business processes.

• Experiences in Client Management System processes (e.g. Referral, Admission, Case Management, Attendance Management, Incident Management, Fee Management, Graduation, etc).

• Experiences in project, incident, change and risk management.

• Knowledge of SDLC methodologies and project management frameworks (e.g. Agile, Waterfall).

• Familiarity with data privacy regulations (e.g. PDPA, GDPR) and organisational security standards.

• Knowledge of process modelling tools and techniques (e.g. UML, BPMN).

• Basic experience in software development and programming languages (e.g. Java, .Net, Apex, HTML, etc).

• Basic understanding in NetSuite/ SAP, Microsoft Dynamics, Salesforce, HRMS, Business Intelligence and workflow tool would be an advantage.

• Knowledgeable in Power Platform, Copilot, Microsoft Office and other Windows and web applications.

Attributes (functional or leadership competencies)

• Proactive in seeking assistance, input and feedbacks.

• Customer-centric.

• Team player with excellent interpersonal skills and multi-tasker.

• Excellent communication and written skills.

Job Briefs:

As a business analyst, you will be joining a team of engineers and developers who are passionate aboutnew IT systems, software development and working with the Business units toroll out new products, offerings and improvements in customer experience.

Responsibilities

• Work closely with business units /product / functional team to understand new business needs
• Translate business requirements into technical requirements that encompass the end-to-end IT ecosystem
• Produce design impact analysis documentation that highlight changes in all impacted systems, and any potential changes on interface level
• Validate detailed design documents from engineers and developers, and oversee the implementation of the required changes from build, test to deployment
• Work with architect in building the solution roadmap and major changes to the stack
• Perform internal QA before releasing features to end-user for UAT
• Senior candidates may be asked to manage a team of junior business analysts and quality assurance engineers.

Requirements

• BSc/BA in Computer Science, Engineering or a related field
• Hands-on experience with software development and design documentation (such as sequence diagram, UML, ERD)
• Solid domain knowledge on BSS applications - which include portals, CRM, Billing, Order management with deep domain knowledge in portal/CRM. Additional knowledge in resource management and provisioning will be an added advantage.
• Familiarity with system integration via service bus or API management platform to external systems such as Billing, ERP, Payment Gateway and Enterprise Warehouse and Analytics
• Familiarity with Agile development methodologies
• Ability to articulate technical detail sto different group of people within the organization
• Familiar with standard frameworks such as TOGAF, TMF SID, eTOM and TAM
• Knowledge in fixed service provider products (MetroE, L2/L3 , Internet services, Managed Network/Security) and PaaS productization will be an added advantage

Job Description:

• As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems.
• This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution.
• You will research, gather, and synthesize information to support these activities.
• You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions.
• Engaging with multiple teams and contributing to key decisions will be essential, as will providing solutions to problems for your immediate team and across various teams.

Core Roles and Responsibilities:

• Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.
• Process Mapping & Design: Analyze existing business workflows and re-engineer them for optimization on the ServiceNow platform, ensuring adherence to best practices.
• Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.
• Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.
• Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).
• Experience: Typically 4+ years as a BA, with at least 2 years in ServiceNow-specific projects.
• Domain Knowledge: Expertise in ITIL framework and ServiceNow modules (ITSM, HRSD, CSM).
• Certifications: ITIL Certification, ServiceNow Certified System Administrator (CSA), or Business Analyst certifications.
• Skills: Strong communication, workshop facilitation, and proficiency in Agile methodologies.

Requirements:

• Advanced proficiency in ServiceNow Platform is required.
• Advanced proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy is suggested.
• Facilitate workshops to gather requirements and ensure alignment among stakeholders.
• Develop detailed documentation to support process improvements and technology integration.
• Utilize data analysis techniques to identify trends and inform decision-making.
• Collaborate with cross-functional teams to implement business solutions effectively.
• Continuously seek opportunities for process optimization and innovation.
• Minimum 5 Years of experience.

Company Overview

IDC Technologies provides professional services leveraging global applicant databases and advanced technology to deliver high-quality technical outsourcing solutions that maximize customer value and satisfaction.

Job Summary

You will collaborate with stakeholders to translate business needs into technical requirements, support solution design, and ensure quality delivery through testing and data analysis in a dynamic project environment.

Responsibilities

• Collaborate with stakeholders to gather and translate business needs into clear, actionable technical requirements
• Create and maintain comprehensive business requirements documents (BRDs), functional specifications, user stories, and process flows
• Facilitate meetings to align business and technical teams and gather insights
• Support technical teams in evaluating solution options to ensure alignment with business objectives
• Develop and maintain detailed API documentation to support integration and development efforts
• Create test cases, coordinate User Acceptance Testing (UAT) activities, and validate that solutions meet requirements
• Extract, analyze, and interpret data using SQL to support decision-making and validate requirements
• Assist in managing requirement changes and assess their impact on project scope, timeline, and resources
• Identify opportunities to streamline processes and improve project delivery

Preferred competencies and qualifications

• Experience working in Scrum or other Agile frameworks
• Hands-on experience with API testing tools and methodologies
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 2–3 years of relevant experience in business analysis, technical analysis, or a related role