Total 98 assistant manager job vacancies in Singapore

We are looking for a detail-oriented Accounts Assistant to support our finance team with day-to-day accounting tasks.

Key Responsibilities:

• Process invoices, payments
• Reconcile bank statements
• Assist with accounts payable/receivable
• Maintain accurate financial records
• Support month-end closing and reporting
• Assist in processing import documents

Requirements:

• Min at least a Diploma in Accounting or equivalent.
• Basic knowledge of accounting principles
• Proficiency in MS Excel and accounting software
• Strong attention to detail and organizational skills
• Relevant experience is an advantage
• Fresh graduates welcome
• Proficiency in both written and spoken Chinses is preferred.

Perks & Benefits

• Open culture
• Personal development opportunities

What We Offer:

• Competitive salary
• Training will be provided

To Apply: Send your CV to acc.nozomi26@gmail.com

主要職責

採購訂單（PO）：

• 協助向分包商和供應商發出所有所需材料和服務的採購訂單。
• 確保按照已批准的採購申請單（PR）採購貨物。
• 每日更新和維護採購訂單主清單。

供應商管理：

• 與供應商協商價格和條款，以達成最佳交易。
• 協助取得報價、比較價格，並確保成本效益。
• 建立並維護最新的供應商聯絡人名單。

訂單和配送監控：

• 追蹤訂單狀態和交貨時間表，以確保及時收到材料和服務。
• 跟進供應商待出貨事宜，並解決差異。

文件和記錄：

• 協助維護採購商品、送貨詳情和發票的準確記錄。
• 確保採購文件以電子版和紙本版兩種形式妥善歸檔。

行政支援：

• 協助處理辦公室日常維護和行政事務。
• 前台不方便時接聽電話及接收郵件。
• 接收文件並簽收快遞。

團隊協作：

• 與採購團隊密切合作，確保工作流程順暢，並了解採購流程。
• 根據需要為團隊成員提供臨時支援。
• 執行上級不時指派的其他相關任務。

資格與技能

• 工商管理、供應鏈或相關領域的文憑/學位。
• 較強的談判和溝通能力。
• 注重細節，具備良好的組織能力。
• 熟練微軟辦公室軟體（Excel、Word）和採購系統。
• 能夠獨立工作，也能作為團隊成員協作。

除了英語和馬來語外，還需具備閱讀、寫作、說普通話的能力，以便與供應商溝通並確保包容性。

福利待遇

• 年度績效獎金
• 附近公共交通
• 醫療保險
• 有薪培訓與發展

Role Overview

The Strategic Brand & Partnerships Manager will lead LGSI’s brand positioning, strategic outreach, and ecosystem engagement agenda. This role sits at the intersection of business development, marketing, strategic communications, and thought leadership, translating LGSI’s investment thesis into compelling narratives and meaningful partnerships.

You will play a critical role in shaping LGSI’s identity as a purpose-led investment platform while enabling strategic relationships that drive visibility, influence, and catalytic capital.

Key Responsibilities

1. Strategic Branding & Positioning

• Lead the development and execution of LGSI’s brand strategy and visual identity, ensuring alignment with LGSI’s mission, fund strategy, and organisational priorities.
• Ensure consistent messaging across all communication materials, investor decks, reports, the website, and public engagements.
• Build LGSI’s thought leadership presence through articles, media engagements, conferences, and speaking opportunities.
• Maintain brand governance and compliance, ensuring communications adhere to LGSI’s brand guidelines and sustainability disclosure standards.

2. Communications & Content Strategy

• Drive storytelling that connects LGSI’s investment pillars with measurable and authentic impact outcomes.
• Develop compelling multi-format content (social media, investor briefs, articles, ESG reports, campaign assets).
• Coordinate and manage the design, production, and publication of communication and marketing materials.
• Work closely with internal teams to translate technical investment insights into accessible narratives for partners, investors, and the wider ecosystem.

3. Ecosystem Engagement & Business Development

• Map, cultivate, and strengthen strategic relationships with investors, family offices, development finance institutions, corporates, and ecosystem partners.
• Support investor relations efforts, including narrative crafting that connects financial returns with sustainability outcomes.
• Prepare, maintain, and refine investor materials such as fund sheets, presentations, and periodic stakeholder updates.
• Represent LGSI at ecosystem events, dialogues, and partnership engagements to enhance visibility and trust in the LGSI brand.

4. Market Intelligence & Strategic Support

• Track trends in ESG investing, sustainable finance, climate innovation, and circular economy models.
• Translate market insights into strategic recommendations, positioning opportunities, or potential partnership pipelines.
• Support Senior Management with inputs for pitch materials, partnership proposals, and grant submissions.

5. Internal Collaboration & Alignment

• Partner with Investment, Sustainability, and Operations teams to ensure consistent messaging, brand alignment, and integration of impact data.
• Facilitate cross-functional communication and delivery to ensure timely execution of branding, communications, and partnership initiatives.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Growth and quality of LGSI’s visibility and engagement across sustainability and investment networks.
• Number, depth, and strategic value of partnerships and investor engagements built per quarter.
• Consistency, clarity, and brand alignment of communication materials and public messaging.
• Recognition through media features, speaking engagements, or published content under the LGSI brand.
• Internal alignment and execution effectiveness across teams on branding and partnership initiatives.

Who We’re Looking For (Minimum Requirements)

• 5–8 years of experience in branding, strategic communications, partnerships, or related fields, ideally with exposure to financial services, ESG, sustainability, or corporate affairs.
• Demonstrated ability to lead branding and communication functions within a fast-paced, lean organisation.
• Strong writing, presentation, and stakeholder management capabilities, with an ability to engage diverse audiences.

Preferred Qualities

• Experience in impact investing, sustainable finance, ESG, or startup/innovation ecosystems.
• Strong visual storytelling and design sensibility (e.g., Canva, PowerPoint, Adobe Suite).
• Self-driven, collaborative, and comfortable working with varied stakeholder groups—from investors to NGOs.
• Strategic thinker able to connect brand identity with investment impact and ecosystem influence.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

職責

主要任務職責

• 研究產業相關主題
• 使用數位出版平台準備結構清晰的草稿
• 撰寫並分發行銷文案，宣傳我們的公司和產品。
• 為公司網站、部落格、行銷資料和類似平台撰寫、審核、編輯和更新內容。
• 在發表前對已寫好的文章進行編輯與校對。
• 設計和開發行銷材料
• 與外部供應商和供應商聯絡和溝通
• 與餐廳經理和主管溝通，制定每月促銷方案。
• 監控行銷資料的製作
• 新聞稿及媒體稿件草稿
• 與公關和媒體聯絡人保持溝通
• 協助準備和進行產品演示
• 協助策劃、協調和參與行銷活動
• 執行直接行銷活動
• 準備線上行銷活動
• 制定並實施社群媒體平台策略
• 負責管理會員忠誠度和獎勵計劃
• 定期對現有和新興的數位行銷平台進行研究分析，以確定其有效性。
• 監控競爭對手的活動和市場趨勢
• 收集和分析銷售數據，以編制行銷和銷售報告。
• 追蹤、協調和匯總數據，以衡量行銷計劃的成果
• 與銷售和生產部門溝通產品和價格變更事宜。
• 維護宣傳品庫存
• 維護行銷資料檔案
• 確保行銷活動符合州和聯邦法規。
• 管理品牌推廣活動以促進銷售
• 在線上管理我們所有分店餐廳的社交媒體平台和供應商。

福利待遇

• 津貼（旅費、交通費等）
• 附近公共交通
• 定期團隊活動
• 醫療保險
• 個人休假

Responsibilities :-

• Manage the full spectrum of project execution in terms of cost, schedule and quality
• Responsible for project cost control, project planning and implementation
• -Identity priorities and tasks and develop the organization structure to assure executions of tasks, by providing clear direction on methods, time frame and schedule to achieve the stated goals
• Ensuring project quality and identity risk management and develop mitigation plan
• Regular updating and reporting of project performance, progress and analysis
• Monitor performance indications and client contractual requirements
• Deeply involved in improving engineering and procurement to enhance competency
• Communicate with the client's representatives continuously regarding project progress and areas of concerns
• Establish beneficial partnership with customers, sub-contractors and vendor

Requirements :-

• Degree in Engineering (Civil) or equivalent.
• At least 10 Years of management experience of project management
• Experienced in ground treatment works Prefabricated Vertical Drain (PVD), bridge works and others Infra works.
• Experience in ground slab construction process & piling works.
• Experience in Building Information Modeling (BIM) process it is an advantage
• Good knowledge and understanding of project accounting
• Dynamic, resourceful, committed and result oriented
• Familiar with Microsoft Project, Microsoft Excel, Autocad.

Perks & Benefits

• Open culture
• Personal development opportunities

Finance Manager

Job Summary

We are looking for a Finance Manager to manage and oversee the daily finance operations of the company. This role is responsible for supervising the finance team, especially Accounts Payable and Accounts Receivable, ensuring accurate accounting records, timely month-end closing, proper reconciliations, cashflow monitoring, and compliance with internal controls.

The Finance Manager will report to the Finance Controller and act as the key person managing the execution of finance operations.

Key Responsibilities

Finance Operations

• Manage the daily finance operations of the company.
• Supervise and guide the Accounts Payable and Accounts Receivable team.
• Ensure accounting transactions are recorded accurately, completely, and on time.
• Review payment requests, supplier invoices, customer invoices, receipts, credit notes, and accounting entries.
• Ensure proper supporting documents and approvals are obtained before processing transactions.
• Monitor AP, AR, bank, cash, accruals, prepayments, and general ledger activities.
• Ensure finance operations follow company policies, SOPs, approval matrix, and internal controls.

Accounts Payable and Accounts Receivable

• Review supplier statement reconciliations and AP ageing.
• Monitor payment schedules and ensure payments are properly prepared.
• Review customer aging, collection status, and overdue accounts.
• Ensure customer receipts are properly recorded and allocated.
• Follow up on unmatched receipts, billing issues, credit note requests, and e-invoice related issues.
• Support intercompany billing, reconciliation, and related company transactions.

Bank, Cashflow and Reconciliation

• Review bank reconciliations and ensure reconciling items are resolved promptly.
• Monitor daily or weekly cash position.
• Prepare and monitor short-term cashflow forecast.
• Highlight cashflow concerns, large upcoming payments, overdue collections, or abnormal transactions.
• Ensure cheque receipts and bank-in matters are handled promptly.

Month-End Closing and Reporting

• Coordinate monthly closing activities and ensure deadlines are met.
• Review monthly account schedules and reconciliations.
• Review accruals, prepayments, AP, AR, bank, intercompany, and other balance sheet schedules.
• Assist in preparing monthly management reports and supporting schedules.
• Analyze major variances, unusual balances, and financial trends.
• Support year-end audit preparation and liaise with auditors when required.

Compliance and Internal Control

• Support SST, e-invoice, tax, audit, and statutory compliance matters.
• Ensure proper documentation and filing of accounting records.
• Identify control gaps, process weaknesses, or recurring errors.
• Recommend improvements to finance processes, workflows, and reporting.
• Escalate major issues, risks, or non-compliance matters to the Finance Controller.

Team Management

• Assign tasks and monitor the performance of finance team members.
• Provide guidance, coaching, and training to AP and AR staff.
• Ensure finance team members complete their daily, weekly, and monthly tasks on time.
• Build a disciplined, accurate, and accountable finance operations culture.
• Ensure proper backup arrangements within the finance team.

Requirements

• Candidate must possess at least a Bachelor’s Degree in Accounting, Finance, or related field.
• Professional qualification such as ACCA, CPA, CIMA, MICPA, or equivalent will be an added advantage.
• Minimum 5 years of relevant finance/accounting experience, preferably with experience supervising a finance team.
• Experience in managing AP, AR, bank reconciliation, month-end closing, and financial reporting.
• Good understanding of accounting standards, internal controls, SST, and basic tax compliance.
• Experience with ERP/accounting systems. Experience with Odoo will be an added advantage.
• Good leadership, communication, problem-solving, and analytical skills.
• Able to work independently, meet deadlines, and manage multiple priorities.
• Detail-oriented, responsible, and hands-on.

Preferred Qualities

• Strong ownership of finance operations.
• Able to identify problems and follow through until they are resolved.
• Comfortable working with both senior management and operational team members.
• Willing to improve processes and reduce manual or repetitive work.
• Practical, organized, and disciplined in documentation and follow-up.
• Good team leader who can guide junior finance staff.

Why Join Us

• Opportunity to be part of a growing technology company.
• Exposure to regional finance operations and group-level reporting.
• Opportunity to improve finance processes, systems, and controls.
• Work closely with the Finance Controller and management team.
• Supportive environment for professional growth and continuous improvement.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF SOCSO EIS
• Medical Allowance
• Group Insurance
• Festival Parties
• Birthday treat
• Snacks and Beverages

• 處理應付帳款（AP）和應收帳款（AR）。
• 準備電子發票、付款憑證、借項通知單和貸項通知單。
• 準備、核實並提交 LHDN 電子發票。
• 進行銀行對帳。
• 編制庫存成本清單。
• 協助完成每月帳戶結算並向管理階層報告。
• 使用 AutoCount 或 QNE 會計軟體。

福利待遇

• 佣金和獎金
• 休閒著裝要求
• 醫療保險

• Research potential vendors
• Compare and evaluate offers from suppliers
• Plan and purchase material according to Sales Order
• Evaluates suppliers on price, quality of products and delivery time. To review, verify and check the details of Purchase Order (PO) & Supplier’s Delivery Order (DO)
• Maintaining supplier records and purchasing records
• Able to handle daily activities such as Purchase Receive and Purchase Order, dealing with Supplier, expedite and update user on supplier committed delivery
• Maintenance of stocks coding system
• Monitor stock levels and place orders as needed
• Following closely with supplier for the packing list and handle freight shipment
• Prepare reports on purchases, including cost analyses
• Enter order details (e.g. vendors, quantities, prices) into internal databases
• Track orders and ensure timely delivery
• Coordinate with warehouse staff to ensure proper storage
• Handling claims of defective products whether under warranty or replacement

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code

好處：

• 基本薪資+獎勵！ ！
• 誘人的獎金
• 公司旅行機會
• 友善正向的公司文化
• 良好的工作環境
• 工作與生活平衡

職責：

• 處理客戶的諮詢和電話。
• 準備發票和出貨單
• 在 CRM 平台處理銷售人員的詢價、報價和採購訂單。
• 協助進行庫存盤點並產生報告。
• 配送安排
• 建立良好、準確的歸檔系統，以便於查閱和檢索。
• 不時分配的其他臨時任務。

要求：

• 主要語言：普通話（因為需要與講普通話的客戶溝通）
• 第二語言：英語和馬來語。
• 經驗要求：應屆畢業生/至少1年相關領域工作經驗。
• 最好是具備文書/行政支援或相關專業背景的初級主管。
• 候選人必須至少擁有高中/STPM/“A”水準/大學預科、文憑/高級文憑/高等文憑/商業研究/行政管理/管理學研究生文憑或同等學歷。
• 精通微軟辦公室軟體（尤其是Excel和PowerPoint）。具備良好的時間管理能力和工作優先順序能力。
• 現有全職職缺。

先決條件：

• 我們正在尋找具備以下特質的人才：

* 良好的時間管理能力和工作優先順序能力。

* 注重細節，具備解決問題的能力。

積極的態度和對成功的專注。

* 有志於建立長期的銷售職業生涯。

• 豐厚的月收入、優缺點的佣金制度、個人發展路徑和職業晉昇機會。
• 這個職位是職涯發展的下一步，可以晉升到管理職。

如果您有興趣加入我們，請點擊「立即申請」。

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我們為維護、維修、營運、MRO等各行各業提供一站式工業解決方案平台。我們深受數千家世界知名企業的信賴，致力於為客戶提供最有效的成本削減方案和最全面的產品系列。

使命：

在維塔爾，我們的使命是透過創造以結果為導向、敬業奉獻和銳意創新的企業文化，為客戶提供卓越的一站式工業解決方案服務。我們致力於為客戶帶來卓越的成果，同時獎勵那些勤奮努力、才智出眾的員工，為他們提供個人成長和職涯發展的絕佳機會。

核心價值：

卓越價值：始終提供最優質的服務

創新與協作：相信最佳創意源自於協作

值得信賴：言行一致。

始終客戶至上：我們始終從客戶出發，反向推導。

領導力與責任感：成為領導者並承擔責任。

秉持這些核心價值觀，Vital 致力於為客戶提供卓越的成果，與員工建立牢固的關係，並創造卓越、創新和責任的文化。

加入Vital集團，讓你的職業生涯更上一層樓。

福利待遇

• 公司旅行

職責：

• 編制每日銀行對帳單。
• 保持檔案系統的良好記錄和組織。
• 負責日常財務和會計管理工作。
• 每週進行完整的銀行對賬，以確保銀行賬目沒有任何差異。
• 檢查各分行零用現金回饋狀況，並開立報銷支票。
• 核對員工費用報銷申請，並將資訊輸入員工報銷範本。
• 每月進行銀行對帳單核對，並解決任何差異。
• 其他任何臨時性任務。

要求：

• 擁有會計、金融或相關領域的學士學位及專業資格證書。
• 有會計助理或會計文員經驗。
• 具備良好的基本簿記程序知識。
• 熟悉會計準則、稅法和申報程序。
• 優秀的數學技能和發現數字錯誤的能力。
• 精通微軟Excel，並具備良好的會計軟體知識。
• 組織能力和多任務處理能力。
• 能夠處理敏感、機密資訊。

福利待遇

• 個人休假
• 具競爭力的薪資和績效獎金
• 彈性的工作環境
• 職涯發展機會
• 充滿樂趣且協作的團隊文化

主要職責

客戶服務管理

• 領導和管理售後支援團隊，提供優質的客戶服務。
• 處理升級的客戶投訴，並確保及時解決。
• 監測客戶滿意度並實施改善措施。
• 建立長期的客戶關係，以提高客戶忠誠度和留存率。

服務營運

• 監督維修、保養、保固和退貨（RMA）流程。
• 確保服務請求在約定的服務等級協定（SLA）範圍內完成。
• 制定和改善售後服務政策、流程和工作流程。
• 監控服務週轉時間（TAT）和生產效率。

保固和技術支援

• 管理保固索賠
• 與技術支援團隊協調進行產品故障排除和維修。
• 分析反覆出現的技術問題並提出糾正措施建議。

零售店支持

• 為零售據點提供售後服務流程和客戶問題解決方案支援。
• 與門市經理協調，確保服務標準的一致性。
• 監控多家零售網點的服務績效。
• 確保服務櫃檯人員配備充足，設備齊全。

庫存和備件管理

• 管理備件庫存，確保供應充足。
• 與採購部門和供應商協調庫存補貨事宜。
• 在保持服務效率的同時，最大限度地減少過時庫存。

跨職能協作

• 與銷售、零售營運、物流、採購和技術團隊緊密合作。
• 必要時協調產品召回和服務活動。
• 將客戶回饋提供給產品管理和供應商，以提高產品品質。

福利待遇

• 津貼（旅費、交通費等）
• 個人發展機會
• 有薪培訓和發展

We are seeking a high-caliber, results-driven International Key Account Manager (IKAM) to join our dynamic FMCG team based in Shah Alam. In this role, you will take full ownership of driving growth, profitability, and market share across our modern trade channels.

Crucially, you will lead strategic relationships not just with local giants and major international/foreign accounts, but also directly oversee and manage our distributor network to ensure seamless route-to-market execution.

Requirements

• Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 5–8 years of experience in FMCG sales or key account management, with at least 2–3 years in a supervisory or managerial role.
• Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave).
• Proficient in English (written & verbal) and Mandarin is preferred.
• Strong analytical thinking, commercial sense, and structured planning skills.
• Excellent interpersonal, communication, and negotiation skills.

Key Responsibilities

• Manage, evaluate, and appoint distributors to ensure excellent execution of modern trade accounts and regional coverage.
• Develop long-term partnerships with major clients, while identifying new business opportunities.
• Monitor sales performance, customer behavior, and product trends to support strategic decision-making.
• Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans.
• Act as the primary, senior-level point of contact for international buyers and global category managers, ensuring seamless cross-functional alignment.
• Proactively resolve customer concerns and ensure high levels of satisfaction and retention.
• Coach and mentor junior team members to enhance performance and support development. Develop, implement, and lead the long-term strategic business plans (Joint Business Plans - JBP) for assigned national and international/foreign key accounts.
• Prepare and present regular business reviews and progress reports to management and clients. Distributor Handling Track Record: Proven experience in managing, driving, and governing third-party distributors. Must understand how to balance distributor sell-in/sell-out and manage distributor operational alignment.
• International Account Track Record: Successful experience managing and negotiating with foreign accounts, multinational corporations (MNCs), or global modern trade retail chains.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Dental and Spectacle benefits
• Product Gift
• Birthday Leave

財務經理負責以專案為導向的工程業務的端到端財務和會計管理。

這是一個需要親力親為的職位，涵蓋馬來西亞和新加坡實體的財務控制、專案成本會計、現金流量管理、法定合規和管理報告。

該職位為管理層提供商業洞察力、風險可見性和財務紀律方面的支持，尤其是在涉及進口、物流和里程碑結算的長期專案中。

主要職責

1. 財務營運與報告

• 管理全套帳戶（總帳、應收帳款、應付帳款、固定資產、應計項目、準備金）。
• 編制每月管理帳目、差異分析和財務評論。
• 確保按時完成月末和年末結算。
• 支援預算編制、預測和現金流預測。

2. 項目會計與成本控制

• 監控專案預算與實際支出狀況；識別成本超支、時間錯配和利潤風險。
• 追蹤專案相關成本，包括進口、物流、關稅、保險和分包費用。
• 與專案/營運團隊緊密合作，確保成本確認準確無誤，帳單結算一致。
• 儘早向管理階層指出有重大商業風險。

3. 現金流量與資金管理

• 管理現金流計劃、資金需求和付款優先順序。
• 協調客戶發票、進度索賠和收款跟進工作。
• 監督支付控制、審批流程和銀行安排。

4. 法定、稅務及審計

• 與審計師、稅務代理人、公司秘書和銀行家聯絡。
• 確保遵守馬來西亞法定要求（稅金、銷售與服務稅，如適用）。
• 負責新加坡實體報告的外包公司秘書工作，包括消費稅申報和審計協調。
• 始終確保文件記錄完整，並做好審計準備。

5. 控制、過程和系統

• 維護和改進內部控制、財務程序和審批矩陣。
• 在適用情況下，監督或協調外包的簿記/工資服務提供者。
• 確保跨系統（Excel、會計軟體、共用磁碟機）的財務資料完整性和控制。

6. 管理支持

• 向管理層提供清晰的財務見解，而不僅僅是報告。
• 支持管理階層在定價、利潤率、成本控制和風險敞口方面的決策。
• 根據需要進行臨時財務分析和專案任務。

福利待遇

• 佣金和獎金
• 休閒著裝要求
• 公司旅行
• 醫療保險
• 個人休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Job Position : Site Engineer, Lifting Engineer / Lifting Manager (Chinese Speaking)

Urgent position (6 Vacancies)

Contract Term :August 2026 – August 2027 (1-year contract)

Contract renewal will be reviewed based on actual project conditions upon expiry.

Salary: After-tax salary: 4,000 – 6,000 EUR per month

Job Requirements :

1. Engineer or lifting engineer with fluent verbal and written communication in both Chinese and English.

2. Candidates with Data Center construction experience are preferred, and must have hands-on experience in lifting and installing large-scale equipment.

3. Minimum 3 years of relevant working experience.

4. No minimum education requirement.

5. Capable of on-site management, responsible for lifting operation supervision and overall construction progress control at site.

Working Terms & Benefits

1. Must accept long-term overseas business travel for the full one-year contract period.

2. Working schedule: 6 working days per week with 1 rest day.

3. Annual leave: 15 days per year.

4. Public holidays: Follow Finland’s local public holiday standards.

5. Social security & housing fund: social insurances and housing fund will be contributed in Finland.…

Working Address:-

Finland Lahti Phase1 50MW project

* We are building Data Center

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development