Total 10 job vacancies by Smiths Group

Purpose of Role:

To provide on-site support and manage reliability contract of mechanical seals for customer in Malaysia.

Key Activity:

•Assist and guide seal installation / removal at customer site / repair shop.

•On site pump /seal initial assessment and inspection

•Support commissioning of seal system

•Perform 5-point checks on the equipment’s prior to seal installation

•Conduct site tours, identify preventive activities (for eg: monitoring plan 11/13/23 for temperatures, pressures for plan 52/53A/B/C, flow monitoring on plan 54, bearing oil condition monitoring and general leakage on the equipment) and implement recommendations proactively to eliminate potential causes of seal failures.

•Co-ordinate seal activation and tracking

•Monitor timely repair of seals

•Prepare Inspection Reports and perform failure analysis

•To conduct Root Cause Analysis (RCA’s) for bad actors in the plant

•Be responsible for reliability data management, trending, analysis, and reporting.

•Conduct monthly (Alliance Improvement team)/quarterly/ yearly meeting with stakeholders

•Prepare monthly and yearly reports for external stakeholders.

•Inventory management and optimization and conduct audits

•Gain understanding of systematic and chronic failures and develop plan accordingly to eliminate root cause of failures

Key Accountability:

•Maintain the equipment & seal database and failure history using John Crane Interface Reliability Management software for all equipment within the scope of the contract.

•Perform root cause analysis, failure mode assessment, recommendations, and reporting.

•Monitor key KPI’s on periodic basis

•Understand customers’ needs, Review installations, make engineering proposals to optimize arrangements, quantify benefits, prepare and present proposals.

Purpose of role: 

This role is a full fledge Service Engineer, support the business in Bintulu for MRP contracts and transactional sale. This role will be based in Bintulu.

Key Responsibilities:

·Technical Expertise: Perform seal refurbishment work, provide inspection report, and handle full workflow process. Withdraw the stock from inventory and maintain and manage inventory.

·Field Service & Support: Perform on-site installation, removal, troubleshooting, repair, and commissioning of mechanical seals and support systems.

·Customer Interaction: Build rapport, provide training on product usage, and assist the sales team with technical discussions.

·Maintenance & Repair: Maintain service center building and equipment in a clean and efficient state, ensuring repair jobs meet quality standards.

·Safety Compliance: Adhere to all Health, Safety, and Environmental (QHSE) procedures and company policies. 

Key Accountabilities:

•Cares for the environmental, health and safety of self and others.

•Achieving service operations KPI’s

•Follows workplace procedures, workflow and instructions at all time.

•Maintains 5S in workplace, tools, equipment, and facilities to be safe condition and always aware working with safe action.

•Identifies and reports unsafe, unhealthy or hazardous working conditions.

•Use personal protective equipment as required.

•Does not engage in practical jokes that could harm the health or safety of another person.

Must be punctual and full of discipline.

Key Metrics:

•Ontime Training completion.

•Urgency dateline.

•Report accuracy and dateline.

• Manage offices matters and keep main office and remote office running smoothly.
• Arranges meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments
• Produce travel itineraries for staff’s requirement and employee events.
• Manages correspondence by answering emails and sorting mail.
• Assists in planning and arranging events, including organizing catering.
• Handles office expenses and billing cycles
• Manages reception area and looks after visitors.
• Answers phone calls and transfers them as necessary.
• Drafts, formats, and prints relevant documents.
• Photocopies and files appropriate documents as needed.
• Cope with contract reviewing and annual internal/external audits.
• Maintains stock & office equipment lists and orders office supplies as needed.
• Manages staff expense requests.
• Interacts with management team and carries out their requests.
• Creates agendas and takes meeting notes.
• Assists in purchase orders and invoicing.
• Liaise with function team in the region and HQ for tasks implementation.
• Manages outgoing post and records data on special deliveries.
• Adhoc, flexible to face any contingency plan and activity organized.
• Attention to details, ownership, strong prioritization and organizational skills.
• Ability to work without supervision, excellent time management, multitasking and presentation skills.
• Exceptional communication, customer service and technical skills
• Proficiency in Microsoft Office Programs.
• Strong record keeping skills.

Office Management

• Managing office correspondence, including exercising initiative in responding to day to day emails/office requests independently.
• Being a point of contact for visitors (organising hotels and ground transportation)
• Managing security clearance for visitors and ensuring the necessary processes are followed.
• Responding to email enquiries, resolving where possible and re-directing where necessary.
• Managing the room booking process and ensuring meeting rooms are well functioning including reporting any technical faults to IT.
• Processing and managing any catering requests, courier services and stationary orders ensuring necessary approval is obtained, and budget is tracked.
• Liaising with site management regarding office space, health and safety etc.
• Managing the day-to-day office duties such as, health and safety checks, notice boards, tea point areas are well stocked, meeting rooms are clean and tidy ready for next meeting.
• Office Management tasks as required, including facilities request; to be a point of contact for facilities issues for staff and resolving in a timely manner.
• Maintain the office condition and arrange the necessary repairs.
• Managing office contracts; sourcing new suppliers, managing office budget.
• Recording and processing expense claim.
• Manage relationship with vendors, processing invoices, raising PR’s,.
• Planning multi-trip travel itineraries, and co-ordinating business travel and accommodation.
• Arranges meetings by scheduling appropriate meeting times, booking rooms, and planning.
• Produce travel itineraries for staff’s requirement and employee events.
• Assists in planning and arranging events, including organizing catering.
• Handles office expenses and billing cycles
• Cope with contract reviewing and annual internal/external audits.
• Maintains stock & office equipment lists and orders office supplies as needed.
• Assists in purchase orders and invoicing.
• Liaise with function team in the region and HQ for tasks implementation.
• Ability to work without supervision, excellent time management, multitasking and presentation skills.
• Exceptional communication, customer service and technical skills
• Proficiency in Microsoft Office Programs.
• Strong record keeping skills.

Business Development

• Promote and sell John Crane products and solutions within a designated territory to achieve individual and team budgets.
• Achieve monthly and yearly orders and sales budgets.
• Develop and grow John Crane’s existing client base.
• Promote JCA quality products, superior service levels, and a professional image to the market place.
• Set and achieve new sales and client account management strategies and strategic plans in line with company philosophies, guidelines, budgets and time frames.
• Development of budget plans and values.
• Establish and maintain customer call cycles as appropriate and in conjunction with the Sales Manager
• Follow up of customer visits and quotations in a timely and professional manner with the view to gaining business and closing orders in favour of John Crane Australia.
• Ensure that industry knowledge, product knowledge and competitor knowledge is continuously researched, maintained and trends are freely communicated to all internal clients. 
• Meet and exceed KPI’s as set and agreed to with the Sales Manager

Relationship Management

• Effective utilisation of SAP C4C for quotations, logging customer contact information, sales activities, key account plans and other critical information on a daily basis.
• Provide real-time sale support to all key accounts.
• Provide all customers with real-time progress reports and information on all orders and sales.
• Research industry, supplier, product trends and client requirements to identify potential solutions for customers and opportunities for further new product development.

Key Responsibilities:

• Lead a teams of 2 to 6 Engineers for Dry Gas Seal Support System Post Order Engineering. Required Skills and experience
• Accountable for overall Engineering KPI ‘s and focus on OTD and Quality metrices
• Subject Matter expert in GSS Design activities. Able to lead all regions design activities while complying to global standards & KPIs. Lead training of Junior Design Engineers.
• Working directly with all internal stakeholders and align with them on Engineering Service Level to meet their expectation.
• I‐ Project – job management tool for Gas seal system engineering as a global tool, Support for migration from I Project to any alternative Engineering project / job management software as directed by Engineering Solutions management.
• Job Planning in DOSE & MS project, Distribution of the work among the team member and drive quality output well within the promise date
• Provide promise date to stakeholders based accurate estimation of man hours, resource planning and priority of the project.
• Accountable for on time submission of. Engineering deliverables, technical clarifications, Comments and Deviations, value added engineering solutions, technical clarification during customer approval cycle, working with Operation / Contract Manager / Project Manager and manufacturing site leaders.
• Distil best practices for achieving growth and help replicate best practices on a worldwide basis

Key Accountabilities:

• 100% Compliance to processes & procedures laid down by organization e.g. iprojects, DOSE, TC, SAP, etc.
• Contribute to safety measures and company policies.
• Good communication skills.
• Quick Learner with sound technical and analytical skills.
• Good in understanding and reading drawing capabilities.
• Liaise with respective Stake holder and drawing offices.
• Support safe workplace cultures and compliance with Smiths EH&S.

Key Metrices:

• On Time Deliveries: Shall always thrive to meet OTD and communicate in advance if there are any roadblocks
• Lesser Quality Issues: Shall practice First Time Right approach.
• SES Initiatives

Key Activities:

• Review of technical/project specifications from customer.
• Review / processing of Application Requests with proposal generation
• Technical support to operations.
• Selection of, predominantly, wet seals / systems and couplings and other JC products as needed – closely working with regional customers, peers and global product managers.
• Generation of engineering proposals / specifications for standard or special products, including determining cost-effective materials for production
• Engineering includes review of Seal GA drawings, fitment checks and carryout design calculations.
• Detailed failure analysis activities, including full investigation / RCA / reporting / resolution with customer with necessary commercial awareness
• Produce complete and informative Drawing Office requests and provide applications guidance to CAD Engineers to complete layout (GA) and detail drawings
• Deliver basic technical training internally and externally to customers as required

Key Accountabilities:

• Ensure project is executed to company’s quality standards and customers’ expectations.
• Monitor & control project schedules and prepare project activity reports & required project documentation.
• Maintain excellent service and build good rapport with the front-end team and stakeholders

**Responsibilities**

• Process Aftermarket sales orders (including eCommerce) through the complete order-to-invoice cycle in accordance with company guidelines and policies
• Manage order input, delivery notes, factory liaison, invoicing, and advance order confirmations to ensure timely on-time delivery
• Liaise with internal and external stakeholders to resolve order processing issues and maintain efficient backlog management with no past due orders
• Prepare and validate documentation for letters of credit and ensure all necessary shipping documentation (customs invoices, packing lists, inspection certificates) complies with foreign trade regulations
• Maintain system and operational transactions in compliance with legal, regulatory, taxation, and corporate requirements
• Organise and update order information on SharePoint/MS Teams, and manage internal reporting and data dashboards
• Attend weekly and monthly meetings and participate in cross-functional initiatives as required
• Undertake ad-hoc tasks as assigned by management

We are looking for a Regional Sourcing Specialist to support our Johor manufacturing operations and play a key role within the APAC Global Sourcing team. Based in Johor Bahru Malaysia, this position works closely with cross‑functional and regional stakeholders to execute sourcing strategies that deliver cost, quality, and supply continuity improvements.

This is a great opportunity for a sourcing professional who enjoys a fast‑paced manufacturing environment, supplier engagement, and driving value through strategic sourcing initiatives.

Key Responsibilities

• Coordinate sourcing projects, including RFQs, source packs, project transfers, NPIs, and ECNs
• Support material qualification and localization / best‑cost‑country initiatives
• Identify and deliver cost savings and value‑creation opportunities through negotiation and re‑sourcing
• Build strong supplier relationships, assessing capabilities, risks, and improvement opportunities
• Lead RFQ processes and supplier negotiations to secure competitive commercial terms
• Partner with Category Managers to implement regional sourcing strategies
• Proactively manage supply chain and supplier risks through dual sourcing and contingency planning
• Ensure compliance with company policies and support internal and supplier audits

We are seeking an experienced Regional Program Sourcing Specialist to lead and manage program-level sourcing activities across the APAC region. This role serves as the key focal point for program sourcing, partnering closely with Program Managers and cross-functional stakeholders to ensure timely, cost-effective, and compliant sourcing of equipment and services.

The position supports multiple programs across Southeast Asia, Hong Kong, Japan, South Korea, Australia, New Zealand, and the Middle East, playing a critical role in driving value, supplier performance, and regional growth.

Key Responsibilities

• Lead sourcing activities for equipment and services to support multiple programs across the APAC region.
• Develop and execute program sourcing strategies aligned with business goals, profitability, cash flow, and continuous improvement initiatives.
• Partner with Program Managers to create sourcing plans, define deliverables, and ensure on-time execution.
• Manage end-to-end RFQ processes, including commercial evaluations, supplier selection, and award recommendations.
• Oversee procurement activities to ensure compliance with program schedules, specifications, budgets, and company policies.
• Build and maintain strong Supplier Relationship Management (SRM) to optimize and synergize the regional supplier base.
• Continuously evaluate and manage critical supplier performance in collaboration with program teams.
• Ensure sourcing activities adhere to international trade compliance, tariffs, and local regulatory requirements.
• Collaborate with Indirect Category Managers on group-managed categories (e.g., freight).

1.Develop and maintain strong relationships with existing customers and potential prospects to ensure business growth.
2. Study and understand product catalogs thoroughly to identify and target key customers effectively.
3. Drive pipeline creation and manage leads to generate opportunities.
4. Identify, qualify, and develop opportunities to build a robust sales funnel.
5. Collaborate as a team player to ensure seamless delivery of customer commitments.
6. Prepare and submit proposals, advance sales opportunities, negotiate terms, and successfully close deals.
7. Partner with the post-sales team to ensure smooth implementation and support collections.
8. Work closely with technical and operations teams to address customer requirements and provide tailored solutions.

9. Travel required to customer sites

10. Participate in events & expos