The Technology Division at Our Customer is responsible for the operations, maintenance,
and support of Customer’s Public Facing critical applications and its
critical infrastructure, ensuring its operational stability, regulatory
compliance, and service reliability.
The IT Operations
department is regarded as Customer’s backbone, overseeing the day-to-day
operations, maintenance, and support of IT systems and infrastructure that
ensure the continuous delivery of Customer applications. This includes the
management of data center operations, application monitoring and Level
incident management support, ensuring the systems are always available,
secure, and compliant.
ServiceNow
Developer
Our Customer is seeking a skilled and
motivated ServiceNow Developer with 2-3 years of hands-on experience in
developing, configuring, and enhancing the ServiceNow platform. The ideal
candidate will play a key role in designing solutions, implementing
solutions, improving workflows, and delivering high-quality technical
outcomes that support business needs. The candidate will also need to
collaborate with business and operations teams to deliver their requirements,
including building dashboards for reporting and insights
Key Responsibilities
·
Gather and analyse user
requirements, prepare technical specifications/design and estimate impact
& efforts.
·
Design, Develop,
configure, and customize ServiceNow applications and modules (ITSM, CMDB,
ITAM, ITOM). Build and customize platform components including Business
Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flows, Data
Policies, and Catalog Items.
·
Perform data
engineering tasks including data analysis, data transformation, and data
validation. Integrate data from multiple sources and build, maintain, and
optimize ETL pipelines.
·
Automate
operational tasks (eg: for reconciliation) using scripting (shell script,
power shell java script) or programming languages (Python).
·
Provide technical
support for applications/tools supported by enablement team, including
incident/problem troubleshooting, resolution and performance optimization.
·
Ensure compliance
with ITIL best practices and IT standards, securities and governance.
·
Collaborate with
application, infrastructure, security, and operations teams, report status
and progress regularly.
·
Prepare and update
the relevant documentations as required.
·
Document processes,
configurations, knowledgebases and best practices.
·
Willing to learn
new things and be assigned for additional task to support IT Operation tools
(ITSM, ITAM, PAM, Asset Discovery, CMDB, DevSecOps, Observability)
BAU/project in the organization.
Requirements
Education
- Bachelor’s
degree in information technology, Computer Science, or a related field.
Experiences
General Knowledge
- Good knowledge
and understanding of ITIL processes, IT Operations (ITSM, ITAM, PAM,
Asset Discovery, CMDB, DevSecOps, Observability).
·
Experience working
with SDLC methodologies including requirement analysis, design, development,
testing and deployment.
Technical Skills
- Experience in ServiceNow
development and customization (workflows, business rules, UI components,
ITSM, ITAM, CMDB, ITOM).
- Experience of
data wrangling, cleaning, transformation, and integration techniques.
- Familiarity in
programming & scripting: Python, Unix Shell, PowerShell, JavaScript.
- Familiarity with REST API and SOAP web
services.
- Experience with JavaScript, HTML, CSS, and good
knowledge of web technologies.
- Experience in
system or tools integration.
- Experience in
DevSecOps tools, CI/CD pipeline design, development and automation.
- Experience
with Power BI/Kibana/Grafana for data visualization & data
modelling.
Soft Skills
- Good communicator
and able to be the bridge between technical team and business/operations
user.
- Good
analytical and problem-solving skills.
- Ability to
work independently and in cross-functional teams.
- Ability to
work in tight timelines, prioritize effectively and follow committed
schedule for deliveries
- Self-motivated,
self-starter, and be proactive.
- Team player
with good interpersonal skills.
- Have open
mindset to learn new skills as required and apply to enhance team
productivity.
Certifications:
- ServiceNow
certifications such as CSA (Certified System Administrator) and CAD
(Certified Application Developer) will be preferred.
