Total 11 job vacancies by Allegis Global Solutions

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome.

Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

JOB SUMMARY

This role is responsible for supporting the delivery of integrated marketing strategies and campaigns within Corporate & Investment Bank. The individual will develop marketing strategies to support the Strategic Advisory Group and make recommendations based on an understanding of the business and market dynamics, as well a client needs and insights. The individual will need to align and collaborate with global, product and geographic plans across our network order to drive the most effective outcomes. With deep experience and understanding of B2B marketing, we are looking for a proactive, results-oriented individual with strong organisational and project management skills.

RESPONSIBILITIES

Strategy

• Support the delivery of integrated marketing strategies and campaign to support the Corporate Investment Bank Marketing working in partnership with countries, clusters and product marketing
• Working closely with business leads to ensure marketing plans are supporting commercial opportunities and effectively position the Bank, our products and capabilities to the clients we serve, and the clients we aspire to bank
• Identifies through data and analytics changes to campaign strategies based on campaign insights and measurement of campaign effectiveness
• Responsible for tracking marketing budget/spend related to coverage sector marketing activities, establishing metrics to evaluate ROI against CIB Business and Marketing scorecards

Business

• Work with the Strategic Advisory Group Heads globally to deliver integrated marketing campaigns focused on the key priorities of each vertical aligned to CIB Strategy and plans
• Build relationships and networks across the business and liaise with key business stakeholders on a regular basis to understand their specific needs, the clients they serve, and the opportunities that exist
• Develop marketing strategies that puts client data, analytics and insights at the centre, with clear articulation of how marketing is supporting specific business outcomes.
• Share regular updates with senior business stakeholders on marketing campaigns and performance 
• Drive continuous improvement in marketing campaigns - led by creative, innovative ideas and a desire to think outside the box. 

Processes

• Liaise with procurement, legal and compliance to ensure contracts, and content processes are aligned with corporate policies and compliance
• Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies 

People & Talent 

• Drive impactful engagement between Corporate Affairs, Brand& Marketing teams  
• Foster a culture of collaboration, accountability and innovation within the team and across the organisation 

Risk Management 

• Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures, and Guidelines of the Bank  
• Ensure compliance with Third Party Risk Management, and Vendor Engagement and Sponsorship policies  
• Ensure integrated marketing strategy complies with regional/local legal and regulatory requirements  
• Work closely with the Media, Reputation & Issues team to mitigate any reputational risks possible from digital marketing campaigns, and community initiatives.  

Governance 

• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role 
• Ensure adherence to the Operational Risk Framework, Group Code of Conduct and various Policies, Procedures and Guidelines of the Bank by the regional Brand & Marketing teams 
• Maintain high awareness and understanding of the regulatory framework in which the business operates, and the regulatory requirements and expectations relevant to the role  
• Completion of all mandatory training needed including e-learning within stated timeframes to support the understanding of the roles for delivering effective governance 

QUALIFICATIONS

• With at least 6 to 8 years of related experience in Integrated Marketing

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome. Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

RESPONSIBILITIES

• As a key member of the Equinix Product Engineering function, you will be involved in the software development life cycle and focus on delivering solutions for Interconnection product systems.
• Work in a globally distributed development team environment with minimal supervision.
• Hands-on Architecture, Design, Development, Automation Testing & Support of Software Products and Solutions
• Interact with stakeholder(s) to understand and document the product feature(s).
• Provides the level of effort (LOE) for the product backlog. Works with technical project managers and product management teams to define detailed user stories and prepare a schedule.
• Integrate software product(s) with other systems, test interfaces, and manage version control
• Assist in the analysis & evaluation of new technologies to meet the demand for the product roadmap and technology platform goals.
• Help in the evaluation and recommendation of appropriate technologies for product features and the platform
• Advocate and follow best design and development practices, adhering to Engineering standards.
• Participate in the Design & Peer Code Review process.
• Provides status reports to management & team leads and helps with release management planning
• Breaking down the big features and user stories into granular components and development tasks considering different geo-locations
• Prioritizing and parallelizing the tasks in hand and dealing with ad-hoc requests

EXPERIENCE

• Bachelor’s degree in computer science, Software Engineering, or related field with 4+ years of professional software development experience
• Professional Experience: architecting, building, deploying,and maintaining customer-facing applications at scale in an innovativeengineering environment
• Strong programming foundation with knowledge in DataStructures, Algorithms, and Design Patterns.
• Minimum 3+ years of backend expertise in application design& development with Java technologies, with knowledge of Spring, JPA/Hibernate, Message Queues & Workflow Engines with layered-microservices architecture.
• Minimum of 2+ years of expertise in writing Test Automation scripts using Karate & Cypress
• Use a DevSecOps mindset to improve CICD using GitHub Actions and review DORA metrics to improve processes and consistently write fully secure code.
• Knowledge on NexusIQ, SonarQube, Sonar Linting, DAST scans, DDoS attacks, Defensive Coding & Penetration Testing concepts.
• Experience with database & caching technologies(Postgres, Oracle, Redis, and Timeseries Databases)
• Experience in architecting and building large-scale systems using a scale-out architecture that requires high availability, performance, high scalability, and multi-tenancy.

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome.

Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

JOB SUMMARY

Working as part of the Wealth Solutions Operations (WSO) team in Singapore to provide end-to-end governance and controls of Operational processes covering WS products supported by processing hubs and country. The incumbent will work with key stakeholders across Wealth Lending Operations, Corporate Actions, Settlements, Asset Transfers, Account Maintenance, Tax Operations and support Product Managers, Country / Group related Projects and Process enhancements.

RESPONSIBILITIES

Strategy

• Support the Growth strategy of the Singapore franchise to become the leading wealth manager to affluent clients.

Business

• To work with WSO’s stakeholders including COO, WL, Banca and CMPS Product Managers as well as hubs in India and Malaysia, Contact Centre &Client Experience teams. The job holder will also liaise with Compliance, Finance and other retail departments to achieve Business and Operational efficiency targets.

Processes

• To manage the preparation, printing and mailing of Advices, Contract Notes and termsheets. He/she also needs to be able to support general queries and process instructions relating to Wealth Lending. In addition, the jobholder will assist in the collation, preparation and submission of weekly &monthly MIS and prepare monthly updates for BGM/NFRF Project updates to Management. The job holder will also be responsible for reviewing DOIs from Country and processing hubs.  

People & Talent

• Quick learner, be a team player, be reliable, curious and able to escalate issues promptly where appropriate. Be comfortable working in a fast-paced environment and prepared to go the extra mile. 

Risk Management

• Support the Country Process Owner in the management of operational risk across processes to identify, assess, manage, mitigate, monitor, report and escalate operational and technology risks within the ambit of the Operational Risk Framework.

Governance

• Be responsible for assisting the Head of WSO SG in the governance of processing Hubs, Custodians and 3rd Party service providers including the conduct of service and periodic risk reviews, and managing all queries related to governance, regulatory and statutory issues.

QUALIFICATIONS

• 1-2 years’ experience working with Wealth Lending, Premium Financing, Leverage Financing and Capital Market products, open for fresh graduates.
• Providing support for various Wealth Lending operations processes within Country and Global Business Services (GBS).
• Providing support to Wealth Lending, Premium Financing Business timely.
• Supporting account opening, maintenance, margin calls, lending booklet.
• Participating in project initiatives and taking up ad hoc tasks as required
• Support regulatory fulfilment
• Can work independently and be a team player

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome.

Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

JOB DESCRIPTION

As Strategy Lead, you will have the opportunity to shape the strategic agenda and help to communicate it to key stakeholders. The role is within the CEO office, reporting directly to the Chief Strategy Officer & Chief of Staff. You will work closely with stakeholders from all across the bank.

RESPONSIBILITES

• Help to shape our bank-wide strategy, crafting and communicating our strategic agenda clearly to stakeholders. You’ll also be the bridge between long term strategy and our OKRs, helping to drive alignment across the organisation.
• Lead the day-to-day running of CEO office, supporting the chief of staff and working closely with the Bank’s CEO. This will involve business planning and the preparation of high-quality material for Board and other key meetings.
• Involvement in and leadership of key initiatives and projects as directed by CEO / Chief Strategy Officer & Chief of Staff. Some of these may be strategic in nature whilst others may drive shorter term tactical outcomes.
• Support investor related activities and work closely with our communications team for any major media events.
• Be a prominent advocate for the Bank’s culture, identifying opportunities and leading initiatives to create a positive impact.
• Provide governance and control oversight of activities within CEO office.

EXPERIENCE

• 5 to10 years of relevant experience: digital / retail banking (strategy, planning, business management teams), or management consulting with respective industry focus
• Experience in strategy preparation, strategic planning, business analysis
• Strong analytical skills, ability to work with numbers/data
• Exceptional communication skills, both verbal and written
• High degree of self-organisation and planning but ability to adapt well to changing priorities, thrive in fast-paced environment
• Passion for the industry and its evolution.

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome. Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

SUMMARY

We are seeking a highly skilled DevSecOps Site Reliability Engineer to join our world-class product engineering SRE team. The ideal candidate will be proficient in managing highly available infrastructure using SaaS application development and operations, skilled with AWS cloud architecture, and experienced in embedding security into DevOps automation tools (Shift-Left). You will drive the convergence of reliability and security by delivering high availability, secure configuration management, and robust infrastructure as code.

RESPONSIBILITIES

• Engage in operational and security incident resolution, build mitigation plans, and leverage AI-driven automation to reduce toil and improve Mean Time to Detect/Resolve (MTTD/MTTR).
• Design, implement, and manage secure Kubernetes clusters on platforms like AWS and Rancher, enforcing zero-trust architectures and strict RBAC.
• Provision, configure, and harden AWS infrastructure resources (VPCs, subnets, security groups, IAM roles) utilizing principle-of-least-privilege.
• Automate infrastructure provisioning and configuration using Terraform/Terragrunt, embedding Policy-as-Code and security checks directly into the provisioning lifecycle.
• Deploy and manage containerized applications, ensuring secure container lifecycles, image signing, and runtime threat defense.
• Implement and maintain CI/CD pipelines, integrating continuous security scanning (SAST, DAST, SCA) and open-source licensing compliance checks.
• Implement and maintain modern, open-standards observability platforms (e.g., Open Telemetry, Grafana) to provide deep visibility into both operational performance and security events.
• Identify, troubleshoot, and remediate availability, performance, and security vulnerabilities at multiple layers of deployment.
• Improve overall developer experience by ensuring tools are available, efficient, and that security guardrails are seamless and developer-friendly.
• Integrate systems and build configurations to innovate around public cloud-based platforms, assisting with secure migration strategies from legacy environments.

Tools in Use

Java, Python, GitHub Actions, JFrog, Nexus, SonarQube, Trivy/Snyk (orsimilar SCA/container scanning), Splunk, Honeycomb, Grafana, OpenTelemetry,Prometheus, InfluxDB, Redis, Kafka, Oracle, Postgres, Kubernetes, Rancher,Istio, Terraform, HashiCorp Vault / AWS Secrets Manager, AWS services,Rundeck, Temporal, LaunchDarkly, PagerDuty.

QUALIFICATIONS

• Strong understanding of Kubernetes concepts (pods, services, deployments) and Kubernetes security best practices (Network Policies, Pod Security Admissions, OPA/Gatekeeper).
• Hands-on experience with Rancher and AWS EKS, including secure cluster creation, configuration, and lifecycle management.
• Proficiency in scripting languages like Python or Bash for operational and security automation.
• Deep experience with Infrastructure as Code (Terraform) and applying secure coding practices to infrastructure deployment.
• Extensive knowledge of containerization technologies, secure base images, and vulnerability scanning in container registries.
• Familiarity with CI/CD pipelines (GitHub Actions, GitLabCI/CD) and integrating automated security testing into the build process.
• Strong understanding of open-source software governance, dependency management, and enterprise licensing compliance.
• Excellent communication and collaboration skills to act as a security champion among product engineering teams.

Software Engineering & Security

• Advanced Kubernetes concepts like custom resource definitions (CRDs) and building secure operators.
• Setting up, maintaining and securing CI/CD pipelines against software supply chain attacks.
• Configuration management using tools like Terraform, Puppet, or Ansible with a focus on configuration drift detection.
• Experience running production microservices and distributed systems architectures at scale with security baked in.
• Background in managing cloud-based workloads with leading public cloud platforms (AWS preferred), focusing on cloud security posture management (CSPM).

Containerization & Orchestration

• Build and operate Docker containers with a focus on minimal attack surfaces (e.g., distroless images), secure construction, and optimization.
• Experience defining and managing applications operating on orchestration platforms.
• Working experience with service mesh configuration (Istio) for mTLS, traffic encryption and secure service-to-service communication.

Observability & Monitoring

• Experience deploying and tuning observability tools to capture infrastructure telemetry, application metrics, and security audit logs.
• Ability to correlate security anomalies with operational metrics to detect potential breaches or DDoS attempts.

API Gateway Engineering (Good to have)

• Understand common API concepts, data storage, service status, and secure session handling (OAuth, JWT).
• Familiarity with API management systems for high availability, rate limiting, resilience, and recovery.
• Deploy, configure, tune, and monitor API Gateways (e.g., configuring WAF rules).
• Apply API policies and standards for enterprise security and standardization
• Curiosity and ability to quickly learn new operational and security tools.
• Willingness to mentor others and openly explain your technical reasoning while solving complex issues.
• Excellent communication skills, both verbal and written, with English proficiency for complex technical and security discussions.
• Experience debugging complex, multi-layered distributed system problems.
• Proven record of driving DevSecOps cultural changes and suggesting company-wide improvements to existing tools and processes.
• Experience collaborating with distributed, cross-cultural teams spread across the globe in different time zones.

Certifications:

• AWS Certified , DevOps Engineer - Professional, AWS Certified Security - Specialty, or Certified Kubernetes Security Specialist (CKS) preferred not required.

Senior Business Analyst, Salesforce is responsible for supporting the reporting and analytics function of Business Development, Lead Management and the Marketing team.

Your main area of focus will be to manage the database source for the all users and in building a complete picture of all activities within the CRM, ensuring our CRM (Salesforce) is the one-version of the truth for all data across BD and Marketing. A clean CRM with good data will help to reach our company’s revenue goals.

Responsibilities

• Partner with BDE, ISRs and Lead management for activities to ensure accuracy of data in AGS 360.
• Develop and maintain strong relationships with BD Team within assigned region by being tightly aligned with the target accounts, activity, and goals.
• Assist in database mining, Accounts management and database clean ups.
• Assist and guide Lead gen associates in gathering requested data, intelligence and relevant information as exported from the SF database.
• Assist in report and dashboard creations, exports and imports requests from stakeholders for relative BD, Marketing or Lead Management consumption.
• Monitor and report on data quality, finding ways to improve this through clear data definitions, process definitions and guidelines.
• Work with stakeholders to gather detailed requests for improvements or changes to the systems
• Partner with relevant stakeholders such as the AGS 360 Admin team and BD Specialist for platform related innovations, enhancements, and projects.
• Support inbound lead management activities when required.
• Manage Employee Access in Salesforce such as New user account creation, deactivation, re-allocation, assigning access levels, etc.
• Partner with BDE and ISRs for activities related to tools usage and management.
• Assist in Salesforce Dashboard management, clean ups, reviews, and other reporting tasks as needed.
• Managing Salesforce database by Creating/Updating/Deleting/Merging Salesforce records
• Create automations in Salesforce via Process Builder/Workflow/Flow
• Manage 3rd party integrations such as Tableau CRM, Hubspot, D&B Hoovers
• Create validation rules and layouts inside Salesforce.
• Create automations, process improvement processes and innovations within SF to improve business processing and improve user experience.
• Manage, action and status assigned tickets and requests by stakeholders in a timely manner.
• Monitor Salesforce new functionality releases which would be beneficial to the company.
• Meet with stakeholders to gather requirements and propose an optimal solution using Salesforce.
• Create and manage email alerts either via condition or frequency.
• Troubleshoot issues in Salesforce such as Automation failures, user issues or within capability troubleshooting.
• Assist AGS360 Salesforce team, Marketing team, Business Development team, Lead Management team with within scope ad hoc tasks such as DB builds, report setup, upload and exports, modification and basic new user trainings.
• Performs other related duties and tasks defined by the team on a case-to-case basis (within scope)

The Recruiter role is responsible for the end-to-end recruitment of talent on behalf of our global Operating Company (OpCo) Agency partners for various client accounts outside of the Philippines. They will be taking ownership for successful delivery at all stages of the recruitment process where appropriate, from vacancy qualification through candidate generation and managing candidates through the relevant account selection, offer, and onboarding processes. The Recruiter level (Level 1, Level 2, Senior) will be based on Recruitment experience and in-role performance against placement/starter targets to ensure high performers progress quickly.

Responsibilities

• Actively participates in requirements qualifications with the OpCo point of contact to gain insight on needs for roles and perks and benefits provided by customers.
• Supports requirement fulfillment by providing market and industry insights and candidate feedback.
• Maintains partnership with OpCo point of contact to understand their ideal candidate profile and prioritization of requirements.
• Takes ownership of assigned requirements; quickly adjusts sourcing strategy and overall approach to meet evolving talent requirements.
• Continuously monitors progress and makes necessary adjustments to ensure results are achieved within the specified timelines.
• Proactively pipeline talent and create pre-qualified talent pools in line with the OpCo.

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.