Total 3 tech support job vacancies in Singapore

POSITION GENERAL DUTIES AND TASKS :

- Up to 4 years of IT experience

- Proven analytical abilities with solid experience in a Production Support setting.

- Strong SQL and Unix shell scripting

- Incident, problem, and service Outage management experience is Plus.

- Good Communication and Articulation Skills

- Familiarity with Teradata or Hadoop.

- Familiarity with any job scheduling tool.


Roles/Responsibilities

- Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA

- Perform root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

- Provide operational support and ensure SLI of Applications

- Proactively Identify and Identify opportunities for preventive Maintenance

- Respond on time to the queries raised by various business units

- Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders

- Participate in Disaster Recovery and Business Continuity exercise

Experience Level as below

Entry 3 - 4 years.

POSITION GENERAL DUTIES AND TASKS :

Tagetik:

* Tagetik CCH, SQL

* Linux, Shell scripting

Hyperion:

* Hyperion Financial Management, Essbase, Hyperion FDQM, SmartView.

* Windows Batch Scripting.

Skillset

1. Technically competent in Tagetik CCH, SQL & Hyperion Modules such as Hyperion Essbase, Hyperion Financial Management & FDM, SmartView.

2. Technically competent in Unix/Linux/Windows, MS SQL, JBoss, Batch & Shell scripting.

3. Up to 7+ years of IT experience & 5+ application development/support

4. Last 3 years of relevant experience in banking/financial services industry

5. Strong experience in banking/financial services industry

6. Demonstrable analytical skills with deep knowledge Production Support Environment.

7. Incident, problem, and service Outage management experience is Plus.

8. Good Communication and Articulation Skills.

Roles/Responsibilities

1. Responsible to provide BAU support for ensuring system availability and provide support for applications like Tagetik CCH, Hyperion modules – HFM, FDQM, Essbase.

2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG, MY, CN, International

4. Fine tune applications and systems for high performance and higher volume throughput

5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.

6. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.

7. Respond on time to the queries raised by various business units.

8. Perform impact analysis of enhancements/projects that will impact supported systems.

9. Participate in Disaster Recovery and Business Continuity exercises.

10. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

11. Have a quality mind-set with prevention attitude to attain zero defects

12. Able to support SIT/UAT/PROD/DR deployment, with DevOps

13. Able to support relevant software/platform/database upgrade for the systems.

14. Work with various clusters (Infra, DBA, Network, Data Centre) and coordinate whenever any production issue & Batch recovery.

Must have Skill Set :

Business Analysis-Process Analysis-Production/Shop Floor Management.

Responsibilities:

-Provide technical support and troubleshooting for Murex and GFM application's, ensuring smooth operations and resolving any issues that arise.

-Experience in Datamart.

-Collaborate with the development team to identify and address system performance bottlenecks, optimize application configurations, and implement enhancements.

-Automate repetitive tasks and processes using scripting languages to improve efficiency and reduce manual effort.

-Monitor system health, analyze logs, and proactively identify and address potential problems.

-To carry out Duty Support rotations among the team members. Also carry out weekend implementations for new product features when on duty week.

Requirements:

-Strong technical skills and experience in working with the Murex application, including knowledge of its various modules (e-tradepad, simulation, Limits, Livebook, Mxml, Datamart, etc.).

-Proficient in Unix/Shell scripting and database management.

-Excellent troubleshooting and problem-solving abilities, with the ability to quickly identify and resolve complex issues.

-Demonstrated ability to multitask and prioritize effectively, with good communication skills.

-Familiarity with software development life cycle and agile methodologies.

-Ability to work collaboratively with cross-functional teams and stakeholders.