Total 109 Others system engineer job vacancies in Transportation / Logistics category in Singapore

Sourcing Engineer

Singapore

Support and implement overall Rockwell Strategic Sourcing strategy. Achieve year-on-year improvements by implementing local, regional and global supply chain projects. You will Collaborate with cross-functional stakeholders to agree on requirements and implement sourcing and commodity strategies.

Be a technical interface between suppliers and Business Units & Engineering, specifically on alternate sourcing, alternate material/process development and quality issues resolution. Develop supplier development programs.

You will report to the Strategic Sourcing Manager and work Hybrid in Singapore

Your Responsibilities:

• Strategic Sourcing & Negotiation: Follow up on commercial contracts drafting for Cost Reduction Projects, lead negotiations for contracts and pricing, and conduct monthly Business and weekly project Reviews (Monthly Business Reviews) with suppliers.

• Drive for Delivery: Coordinate and monitor supplier performance on delivery for finished goods from supplier. Component shortages problem solving and capacity review with suppliers. Work with buyers to coordinate Finished Goods delivery fulfilment at suppliers.

• Cost Reduction & Optimization: Drive Value Analysis/Value Engineering (VA/VE) projects to reduce component costs, analyze factored partner spend, and achieve cost optimization targets. Work with R&D and engineering teams to capture cost reduction opportunities, manage RFQ packages, and coordinate feasibility study and discussions between factored partner and RA team to meet quality and cost targets.

• Implementation of Productivity: Tracking of ECNs, SCNs and TGDs changes when cost reduction design changes by vendor is completed. Review with vendor on implementation on purchase order and track savings.

• Risk Mitigation & Sustainability: Monitor supplier risk regarding production capacity, financial stability, and compliance to ensure supply continuity (i.e. production tool renewal and component Last Time Buy due to EOL)

• Supplier Performance Management: Collaborate with supplier quality engineer to resolve quality related issues with suppliers and recover cost of poor quality (COPQ) for the organization.

• Special Projects and NPI project management: Work on factored suppliers NPI and special projects, by managing commercial analysis and drive for on time completion.

The Essentials - You Will Have:

• Bachelor's degree in engineering, Supply Chain, or a related field.

• 8+ years of experience in sourcing, procurement, or engineering, often with specialised knowledge in electronic components.

• Proficiency in cost analysis, contract negotiation, supplier quality management, and ERP systems (e.g., SAP).

• Strong communication skills (often requiring English and another language), proactive, and able to work in a global, cross-functional team.

• Travel: 5~ 10%

The Preferred - You Might Also Have:

• Regional sourcing experience in Asia Pacific.

• Knowledge of the marketplace conditions for a broad range of commodities including technology trend, supply and demand dynamics, supplier analysis, pricing and development including bench-marking

• Good experience collaborating with cross-functional teams (Sourcing, Engineering, Operations, Quality teams).

• Appreciate cultural sensitivity to manage relationships across global boundaries and time zones

• Understand and appreciate internal and external customers

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm

• Volunteer Paid Time off available after 6 months of employment for eligible employees

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

• Employee Assistance Program

• Personalized wellbeing programs through our OnTrack program

• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybdrid

#LI-NB1

TLAE will undergo 60 months structured program to become LAE

Job Duties of an LAE

Job Description

·      Day to day routine maintenance & rectification of aircraft defects

·      Ensuring all work is carried out in accordance with approved maintenance data, company, authority and customers’ requirements

·      Performing aircraft release to service certification(CRS) for maintenance and repair of aircraft according to the Company authorization issued by Quality Department

·      Assisting in the forecasting of manpower, spares &equipment needs

·      Ensuring that all staff under his control observes safety precautions, reporting of unsafe working condition & operation

·      Assisting in the investigation of incident/accident reports and ensuring corrective actions are implemented

·      Ensuring that tools & equipment under his control are properly maintained, calibrated and correctly used for the jobs

·      Ensuring action is taken at all times to maintain the aircraft on schedule

·      General supervision, control & discipline of staff under his charge

·      Performing other duties, as and when required

Requirements:

·      Minimum full time Diploma or Degree in Mechanical /Electrical & Electronics Engineering

·      Training period is 36 months (inclusive of on-the-job training)

·      Trainees will be bonded for the duration of training and 5 years thereafter

·       Training programme will commence in October 2026

ST Engineering is a global technology, defence and engineering group with a diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. The Group harnesses technology and innovation to solve real-world problems, enabling a more secure and sustainable world. Headquartered in Singapore, it has operations spanning Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. ST Engineering reported revenue of over $12b in 2025 and ranks among the largest companies listed on the Singapore Exchange. It is a component stock of MSCI Singapore, FTSE Straits Times Index and Dow Jones Best-in-Class Asia Pacific Index

About Commercial Aerospace business

ST Engineering’s Commercial Aerospace business is a world-class Original Equipment Manufacturer (OEM) and Maintenance, Repair and Overhaul (MRO) service provider with proven solutions for practically every stage of an aircraft life cycle. With 50 years of reputable track record in aviation, backed by a highly experienced team of engineers and technicians across facilities in Asia Pacific, the U.S. and Europe, we know what it takes to keep the world flying safely.

Key Responsibilities:

• Perform maintenance, inspections, minor cleaning, assembly/disassembly, and troubleshooting in accordance with Component Maintenance Manuals and company procedures.
• Ensure timely and accurate completion of work orders to support the production schedule at the cell level.
• Collaborate closely with supervisors and support teams to resolve technical and operational issues.
• Accurately update and manage repair cost estimates.
• Proficiently use measuring tools including torque wrenches, calipers, micrometers, and bore/depth gauges.
• Ensure compliance with all Environment, Health & Safety regulations and company policies.
• Maintain strict compliance with local regulations and corporate requirements, particularly in the areas of Ethics, EHS, and International Trade Compliance.
• Participate actively in continuous improvement initiatives related to safety, quality, and efficiency.

Requirements

• Minimum 2 years of aviation maintenance experience,
• NITEC / Higher NITEC / Diploma in Engineering (Mechanical, Mechatronics, Electronics, or Aerospace disciplines).
• Ability to read and interpret technical manuals, drawings, and service documents.
• Strong computer skills (SAP knowledge preferred).
• Effective oral and written communication skills.
• Candidates without prior aviation experience are welcome to apply—training will be provided for junior roles.

What We Offer:

• Competitive salary commensurate with experience
• Opportunity to work with a growing and dynamic team
• Supportive work environment focused on safety and continuous improvement

AIRCRAFT ENGINEERINGSERVICE ENGINEER

Job Description & Requirements

Job Duties

• Day to day routine maintenance & rectification of aircraft defects
• Ensuring all work is carried out in accordance with approved maintenance data, company, authority and customers’ requirements
• Performing aircraft release to service certification (CRS) for maintenance and repair of aircraft according to the Company authorization issued by Quality Department
• Assisting in the forecasting of manpower, spares & equipment needs
• Ensuring that all staff under his control observes safety precautions, reporting of unsafe working condition & operation
• Assisting in the investigation of incident/accident reports and ensuring corrective actions are implemented
• Ensuring that tools & equipment under his control are properly maintained, calibrated and correctly used for the jobs
• Ensuring action is taken at all times to maintain the aircraft on schedule
• General supervision, control & discipline of staff under his charge
• Performing other duties, as and when required

Job Requirement

• Possess relevant Licenses from the Aviation Authority, with at least 7 years of relevant working experience
• Good communications and interpersonal skills
• Meticulous and organized

ST Engineering is a global technology, defense and engineering group with a diverse portfolio of businesses across the aerospace, smart city, defense and public security segments. The Group harnesses technology and innovation to solve real-world problems, enabling a more secure and sustainable world. Headquartered in Singapore, it has operations spanning Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. ST Engineering reported revenue of over $12b in 2025 and ranks among the largest companies listed on the Singapore Exchange. It is a component stock of MSCI Singapore, FTSE Straits Times Index and Dow Jones Best-in-Class Asia Pacific Index

About Commercial Aerospace business

ST Engineering’s Commercial Aerospace business is a world-class Original Equipment Manufacturer (OEM) and Maintenance, Repair and Overhaul (MRO) service provider with proven solutions for practically every stage of an aircraft life cycle. With 50 years of reputable track record in aviation, backed by a highly experienced team of engineers and technicians across facilities in Asia Pacific, the U.S. and Europe, we know what it takes to keep the world flying safely.

Job Summary

Responsible for converting manual vehicles into AMR/AGV systems and maintaining, troubleshooting, and supporting daily operation of AMR/AGV equipment to ensure safe and reliable performance.

Responsibilities

• Convert manual forklifts into AMR/AGV systems by installing automation kits, sensors, controllers, and safety devices
• Perform wiring, mechanical assembly, and system integration to ensure functional AMR/AGV units
• Test, calibrate, and commission AMR/AGV units to meet operational standards
• Maintain and troubleshoot electrical, mechanical, and control system issues to minimize downtime
• Conduct routine inspections and preventive maintenance to ensure equipment reliability
• Respond promptly to system faults and breakdowns to restore safe operations
• Follow safety standards and procedures consistently during all tasks
• Record detailed conversion, testing, and maintenance work for documentation and compliance

Required competencies and certifications

• Technical diploma or relevant hands-on experience
• Ability to read technical drawings and manuals

Preferred competencies and qualifications

• Basic knowledge of electrical and mechanical systems to support troubleshooting and maintenance
• Good troubleshooting and problem-solving skills for diagnosing and resolving system issues
• Experience with AMR, AGV, or forklift systems to enhance conversion and maintenance efficiency
• Understanding of VNA machine operations as an additional advantage

Build Your Career with Dimerco

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Job Responsibilities

• Oversee and manage daily ocean freight import and export operations.
• Process shipment orders, invoices, delivery notes, and maintain accurate operational records.
• Coordinate with overseas offices, customers, carriers, and vendors to ensure smooth shipment execution.
• Monitor shipment status and resolve operational issues proactively to minimize delays and demurrage exposure.
• Ensure timely customs clearance, permit declarations, and cargo delivery.
• Accrue operational costs and verify vendor invoices accurately.
• Lead and support the operations team to achieve service excellence and operational efficiency.
• Drive process improvements and ensure compliance with Company SOPs and regulatory requirements.
• Handle general import/export administrative duties and any other tasks assigned by Management.

Job Requirements

• Diploma or Degree in Maritime Business Management, Air & Sea Freight Management, Logistics, Supply Chain Management, or a related field.
• Minimum 3 years of relevant experience in ocean freight forwarding operations, with solid exposure to both import and export operations.
• Strong knowledge of international shipping procedures, documentation, customs requirements, and carrier operations.
• Ability to manage daily operations effectively, resolve operational issues, and support customer requirements in a timely manner.
• Supervisory or team leadership experience will be an advantage.
• Strong communication and coordination skills inworking with customers, carriers, overseas offices, and internal departments.
• Team player with a proactive “can-do” attitude and willingness to learn.
• Proactive, detail-oriented, and able to work independently in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Salary package and position offered will be commensurate with the candidate's qualifications, experience, and skill set.

Why Join Dimerco?

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

• Training and career support: structured programs to help you grow professionally.
• Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.
• Effective communication: a flat structure that minimizes hierarchy and organizational layers.
• Cross-functional collaboration: work closely with diverse teams across regions and disciplines.
• Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.
• Career mobility: opportunities to take on global assignments and advance within the organization.

What are you waiting for? Hit apply!

About the Role

We are looking for an Interface Coordinator to support the coordination and management of technical, design, construction, and system interfaces for railway and infrastructure projects in Singapore.

This role is suitable for candidates with relevant experience in engineering coordination, interface management, project documentation, or multidisciplinary project environments. The successful candidate will work closely with internal teams, clients, consultants, subcontractors, suppliers, and other system contractors to ensure all interface matters are properly identified, tracked, coordinated, and resolved in a timely manner.

The position offers the opportunity to be involved in major rail and infrastructure projects and to play an important role in ensuring smooth coordination across different parties, disciplines, and project stages.

Key Responsibilities
1. Interface Coordination & Management

• Coordinate and manage technical, design, construction, and system interfaces between internal teams, external parties, and relevant stakeholders.
• Identify interface issues, scope boundaries, dependencies, and coordination matters across different disciplines and contractors.
• Maintain and update interface registers, interface trackers, action logs, and related follow up records.
• Support the timely resolution of interface issues to avoid delays, conflicts, or disruptions to project delivery.

2. Design, Technical & Construction Coordination

• Review drawings, technical documents, method statements, and submissions to identify interface conflicts, gaps, or coordination issues.
• Coordinate with engineering, design, installation, testing, and project teams to ensure interface requirements are properly addressed.
• Work closely with civil, electrical, mechanical, power, systems, and other related parties to ensure smooth integration of project works.
• Support technical clarification, design coordination, and construction planning related to interface matters.

3. Meetings, Follow Up & Stakeholder Communication

• Organise and attend interface meetings, technical discussions, and coordination sessions with clients, consultants, subcontractors, suppliers, and other contractors.
• Prepare meeting minutes, interface summaries, action lists, and follow up records.
• Track outstanding interface issues and ensure proper communication and follow through with the responsible parties.
• Liaise with relevant stakeholders to ensure interface matters are closed out in line with project requirements and timelines.

4. Documentation, Reporting & Project Support

• Maintain proper documentation and records for interface related correspondence, submissions, comments, approvals, and coordination matters.
• Prepare interface status updates, reports, summaries, and trackers for internal review and management reporting.
• Support project teams in ensuring interface readiness for construction, installation, testing, commissioning, energisation, and handover activities.
• Assist in ad hoc coordination and project administration matters related to interface management as required.

Requirements

• Degree in Engineering or a related discipline.
• Relevant experience in interface coordination, engineering coordination, project coordination, or multidisciplinary construction and infrastructure project environments.
• Experience in rail, metro, MRT, electrical, power, M&E, or infrastructure projects will be an advantage.
• Able to read and understand drawings, technical documents, and project specifications.
• Good understanding of coordination between different disciplines, contractors, and project stakeholders.
• Strong organisational, documentation, communication, and follow up skills.
• Able to work independently and manage multiple coordination matters in a fast paced project environment.
• Proficient in Microsoft Excel, Word, and general project documentation tools.
• Good command of English, both written and spoken. Ability to communicate in Chinese will be an advantage for coordination with Chinese speaking stakeholders.

Preferred Experience

• Experience in railway, metro, or public infrastructure projects in Singapore will be an advantage.
• Familiarity with coordination involving clients, consultants, subcontractors, suppliers, and system contractors will be beneficial.
• Experience in managing interface registers, trackers, technical comments, and follow up actions will be preferred.
• Exposure to design submissions, site coordination, testing and commissioning interfaces, or handover related matters will be an advantage.

What We Are Looking For
We are looking for a responsible and detail oriented candidate who is confident in coordinating across different parties and disciplines in a complex project environment. The ideal candidate should be able to identify interface issues early, maintain proper records, follow up closely on outstanding matters, and support smooth coordination from design stage through construction, testing, and final delivery.

What We Offer

• Opportunity to be involved in major rail and infrastructure projects in Singapore.
• Exposure to multidisciplinary engineering and system coordination environments.
• Structured career development and long term growth opportunities.
• Professional and collaborative working environment focused on quality, coordination, and project delivery excellence.

About Us
China Railway Electrification Engineering Group Co., Ltd. (Singapore Branch) is a subsidiary of China Railway Group Limited, a Fortune Global 500 company.

Established in 2018, the Singapore Branch focuses on electrical and power engineering works for major metro and infrastructure projects across the region.

With a proud heritage dating back to 1958, when CREEG constructed China’s first ever electrified railway, the Group has grown into a comprehensive “10 in 1” enterprise spanning engineering construction, design, research and development, industrial manufacturing, testing, supervision, logistics, operation and maintenance, real estate, and investment.

We are committed to delivering projects that meet the highest international standards in safety, quality, and innovation.

About the Role

We are looking for an experienced Deputy Project Manager / Project Manager to support and lead the delivery of railway power supply system projects in Singapore.

This role is suitable for candidates with strong project management experience in railway, infrastructure, or large-scale electrical engineering projects. The successful candidate will be involved in overall project planning, engineering coordination, site execution, stakeholder management, testing and commissioning, and final project delivery.

The position offers the opportunity to take on a key role in major rail infrastructure projects and work closely with clients, consultants, subcontractors, suppliers, and internal teams across the full project lifecycle.

Key Responsibilities

1. Project Management & Delivery

• Support and manage the end-to-end delivery of railway power supply system projects, ensuring compliance with contractual, technical, safety, quality, budget, and schedule requirements
• Assist in overall project planning, execution strategy, resource allocation, risk management, and project reporting
• Manage and monitor project activities across design, engineering coordination, procurement, installation, testing and commissioning, energisation, and handover
• Track project progress and ensure works are carried out in accordance with approved drawings, specifications, construction methodologies, and applicable standards
• Identify project risks, delays, technical issues, and interface challenges, and work with relevant teams to implement mitigation and recovery actions

2. Coordination & Stakeholder Management

• Act as a key coordination point with clients, consultants, subcontractors, suppliers, authorities, and internal project teams
• Coordinate project interfaces across electrical systems, civil works, installation activities, authority requirements, and operational constraints
• Lead or support project meetings, technical discussions, coordination sessions, and management reporting for internal and external stakeholders
• Ensure proper communication and follow-up across all project parties to support smooth execution and timely delivery

3. Planning, Monitoring & Control

• Develop, monitor, and maintain project schedules, manpower plans, work sequencing strategies, and delivery programmes
• Review project performance against timelines and milestones, and provide timely updates to management
• Support site progress monitoring, reporting, and coordination to ensure alignment with project objectives
• Maintain proper project records, reports, trackers, and documentation for ongoing monitoring and control

4. Testing, Commissioning & Commercial Awareness

• Support and lead key project milestones including testing, commissioning, energisation, system coordination, and final acceptance
• Work closely with relevant teams to ensure successful completion of testing and handover activities
• Monitor project cost implications, variation matters, procurement coordination, and commercial issues together with the relevant commercial and project teams
• Support overall project delivery with good awareness of contractual obligations, budget control, and risk management

Requirements

• Degree in Electrical Engineering or a related discipline
• Relevant experience in a Deputy Project Manager, Project Manager, or similar project delivery role within railway, transportation, infrastructure, or large-scale electrical engineering projects
• Strong technical understanding of Low Voltage (LV) and/or High Voltage (HV) systems
• Familiarity with Electrical Services (ES) will be an advantage
• Good knowledge of project planning, construction management, engineering coordination, testing and commissioning, and delivery control
• Experience in coordinating with clients, consultants, subcontractors, suppliers, and relevant stakeholders
• Good commercial awareness with exposure to cost control, progress monitoring, variation matters, and project risk management
• Strong communication, coordination, leadership, and stakeholder management skills
• Able to work effectively in a fast-paced and deadline-driven project environment

Preferred Experience

• Experience in railway power supply systems, rail electrification, traction power, power distribution, or related railway electrical systems
• Familiarity with metro / MRT or public infrastructure project environments in Singapore
• Experience in authority coordination, technical submissions, and stakeholder engagement in regulated project settings
• Experience in leading multidisciplinary teams across engineering, construction, testing, and commissioning stages

What We Are Looking For

We are looking for a candidate who is technically grounded, organised, and confident in managing project delivery from start to finish. The ideal candidate should be able to coordinate effectively across multiple parties, support demanding project milestones, and contribute to the successful delivery of complex infrastructure projects.

What We Offer

• Competitive and negotiable salary package
• Opportunities for exposure to major infrastructure and railway projects
• Structured career development and long-term growth opportunities
• Professional and collaborative work environment built on safety, integrity, and engineering excellence

About Us

China Railway Electrification Engineering Group Co., Ltd. (Singapore Branch) is part of the Fortune Global 500 China Railway Group Limited (CREC).

Established in 2018, our Singapore Branch specialises in electrical and power engineering works for major metro and infrastructure projects across the region.

With a proud heritage dating back to 1958, when CREEG constructed China’s first-ever electrified railway, the company has grown into a comprehensive “10-in-1” enterprise, spanning engineering construction, design, R&D, industrial manufacturing, testing, supervision, logistics, operation & maintenance, real estate, and investment.

We take pride in delivering projects that meet high international standards in safety, quality, and innovation.

Our client is one of the leading players in the Contract Manufacturing sector. Due to business needs, they are now recruiting a Sourcing Engineer to be part of their Procurement team for ongoing transformation projects. They are located in the East.

Responsibilities of Sourcing Engineer:

• Manage sourcing of mechanical sheet metal components
• Drive cost reduction through negotiations, alternative sourcing, localization, and supplier consolidation
• Build and manage a strong supplier network, including key strategic partners
• Identify design and value engineering opportunities for cost savings
• Improve lead times, payment/delivery terms, and order quantities (MOQ/SPQ)
• Ensure suppliers meet quality, cost, delivery, and capacity requirements
• Collaborate with engineering, operations, and product teams on sourcing activities
• Monitor market trends and mitigate risks (e.g. EOL, single-source parts)
• Support cost evaluation during NPI and engineering changes (ECN)
• Work with engineering on design reviews and technical issue resolution
• Support sourcing and supply readiness during build and initial production phases

Requirements:

• Diploma / Degree in Mechanical Engineering
• Min 5 years of sourcing experience in Metal Fabrications or Plastics Tool & Die

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

RecruitPedia Pte Ltd
EA License No: 19C9682
EA Personnel No: R2198636 (Oh Puey Xin)

Our client is one of the leading players in the Contract Manufacturing sector. Due to business needs, they are now recruiting a Sourcing Engineer to be part of their Procurement team for ongoing transformation projects. They are located in the East.

Responsibilities of Sourcing Engineer:

• Manage sourcing of mechanical sheet metal components
• Drive cost reduction through negotiations, alternative sourcing, localization, and supplier consolidation
• Build and manage a strong supplier network, including key strategic partners
• Identify design and value engineering opportunities for cost savings
• Improve lead times, payment/delivery terms, and order quantities (MOQ/SPQ)
• Ensure suppliers meet quality, cost, delivery, and capacity requirements
• Collaborate with engineering, operations, and product teams on sourcing activities
• Monitor market trends and mitigate risks (e.g. EOL, single-source parts)
• Support cost evaluation during NPI and engineering changes (ECN)
• Work with engineering on design reviews and technical issue resolution
• Support sourcing and supply readiness during build and initial production phases

Requirements:

• Diploma / Degree in Mechanical Engineering
• Min 5 years of sourcing experience in Metal Fabrications or Plastics Tool & Die

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

RecruitPedia Pte Ltd
EA License No: 19C9682
EA Personnel No: R2198636 (Oh Puey Xin)

Air Import Executive

• Working Location:  Alps Ave (Changi)
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $2500 - $3500

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.