#Salary: Up to basic S$3500/month
#Location: Changi/Alps Avenue
#Work Days: 5.5 days (Mondays to Fridays: 9.00am to 5.30pm, Alternate Saturdays: 9.00am to 1.00pm)
The organization is a global logistics leader with a full suite of logistics services including freight forwarding, warehousing, removal, and supply chain solutions.
Job Responsibilities:
- Manage end-to-end airfreight forwarding processes, including booking, documentation, airline and ground handler coordination, customs clearance (for imports), export documentation, billing, and shipment closure
- Serve as the primary contact for import and export shipments, providing timely updates, handling inquiries, and addressing operational issues
- Work closely with airlines, ground handlers, trucking partners, and customs authorities to ensure smooth shipment execution and regulatory compliance
- Monitor adherence to service level agreements (SLAs), key performance indicators (KPIs), and internal procedures, ensuring service standards are consistently met
- Take ownership of high-value or complex shipments, proactively resolving delays, documentation discrepancies, and customs queries
- Identify bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction
- Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
- Guide junior customer service staff on airfreight forwarding procedures, shipment documentation, and best practices.
- Escalate unresolved customer or operational issues to management for appropriate follow-up
Job Requirements:
- In-depth knowledge of airfreight import processes, documentation, and customs compliance
- Strong operational and problem-solving abilities, capable of managing multiple import shipments simultaneously
- Excellent customer service skills with a proactive and professional approach
- Clear communication and coordination skills to collaborate effectively with internal teams, carriers, and customers
- Highly detail-oriented with strong organizational skills and the ability to work independently
- Hands-on experience with the CargoWise system is preferred but not a must
Are you looking for a change? Please email your detailed resume in MS Word format to eugene.kwan@celecti.com.sg
Eugene Kwan Wei Ming (Mr.) | Talent Acquisition Consultant | CEI Reg. No.: R26159852 | Tel No.: 9669 7956
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