Job Description & Requirements
We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school.
Key Responsibilities:
1. Front Desk Management
Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers.
2. Customer Relations
Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.
3. Scheduling and Administration
Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources.
4. Communication
Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise.
5. Data Entry and Reporting
Accurately maintain student records, attendance, and payment information, generating reports as required.
Required Attributes:
1. Outgoing and Customer-Focused
Enjoy engaging with customers, providing exceptional service, and building strong relationships.
2. Effective Communication
Proficient in spoken and written English, with excellent communication and interpersonal skills.
3. Adaptable and Flexible
Able to thrive in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
4. Organised and Detail-Oriented
Accurate and efficient in data entry, record-keeping, and administrative tasks.
5. Proactive
Able to think critically, resolve issues promptly, and improve processes.
What We Offer:
- Performance and Incentive Bonus
- Medical Coverage
- Annual and Sick Leaves
- Professional Development Opportunities
Interested candidates, please send resume to HR@wolfgangviolin.com and complete details on
https://forms.gle/ZD7WwM1PxXaHcbYy5
