Quality Management in Process & Production - Customer (Customer Quality Plant)
2 months ago
**Responsibilities:**Serve as the primary Quality Management representative for the plant in all customer interactions throughout pre-launch, launch,.....
**Responsibilities:**
- Serve as the primary Quality Management representative for the plant in all customer interactions throughout pre-launch, launch, and series production phases.
- Ensure comprehensive understanding and execution of customer quality requirements across all plant operations, acting as the single point of contact for all quality-related communications with the customer.
- Evaluate and implement customer-specific quality requirements, including planning and tracking re-qualification activities and conducting product audits. Perform self-assessments against established customer standards.
- Manage the PPAP (Production Part Approval Process) for both external and internal customer serial product releases, ensuring full compliance and timely documentation.
- Maintain all customer communications through designated portals, including PPAP submissions, claim reports, and quality certificates.
- Conduct customer interface management during facility visits, audits, Run@Rate assessments, and change management activities.
- Monitor and respond to customer performance ratings and scorecards, taking corrective action as required. - Manage quality alerts and escalations, leading crisis management initiatives including sorting actions and root cause analysis.
- Support design and process change management activities, ensuring quality implications are thoroughly assessed.
- Oversee warranty management and customer claims resolution using structured problem-solving methodologies (8D, A3). Provide technical analysis and implement corrective actions for production issues related to warranty returns.
- Analyse customer warranty trend data and monitor warranty costs to identify systemic quality issues. - Maintain current P-FMEA documentation, Control Plans, and production line documentation including SPC cards.
- Initiate and track resolution of component issues raised by customers, documenting quality lessons learned for continuous improvement.
Official account of Jobstore.