Total 2 module manager job vacancies in Quality Assurance / Control category in Bukit Mertajam

• People-centered Organisational Culture
• Teamwork
• Innovative and Energetic Workplace with a Growth Mindset

JOB DESCRIPTION

We are looking for a full-time deputy manager who is disciplined and meticulous on critical matters, so that records are relevant, accurate and properly kept. In addition, the candidate should have a systems improvement and a forward looking mindset. By focusing on the bigger picture, the deputy manager builds trust in the organisation across departments so process improvements are welcomed and implemented.

Prior experience in student records management, student admissions, and internal audit will be a strong advantage. Working in EduTrust schools is not necessary but will be a plus.

Responsibilities (Registrar) include:

1. Check and process student admissions and student contracts
2. Maintain accurate student records and database
3. Administer student pass-related matters

Responsibilities (Quality Assurance) include:

1. Oversee the record keeping by department heads related to critical documents
2. Assist the Principal to organise regular departmental reviews related to compliance and continual improvement
3. Assist the Principal to identify systematic issues and streamline work processes across the organisation as part of continual improvement
4. Oversee feedback management and complaints. Administer surveys

Other Supporting Responsibilities (Programme Operations) include:

1. Provide operations support to the running of classes
2. Coordinate student services and career and industry-related events

Requirements

• Possess at least a Degree or equivalent
• At least 5 Years of working experience in the related fields
• Attributes: Disciplined, meticulous, big picture, problem solver, high ethical integrity
• Required skills: Spreadsheets and formulas, data analysis, critical thinking, writing clearly and concisely

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

The Manager, Quality Assurance is responsible for independently monitoring, validating and assuring the quality standards of Early Intervention (EI) services across centres.

The role provides objective assurance to Senior Management that Ei services are compliant with regulatory requirements, aligned with approved quality frameworks and delivered with consistency and fidelity. The QA function identifies quality gaps, risks and systemic issues and recommends actions for management ownership and follow-up.

This role does not hold operational, curriculum, or clinical ownership, and is positioned as an independent internal assurance function.

Key Responsibilities

1. Quality Assurance & Compliance Monitoring

• Apply and validate organisational quality assurance frameworks against ECDA, MSF, and SPARK requirements for Early Intervention services.
• Conduct scheduled and ad-hoc quality reviews, audits and site visits to assess:
• Teaching and intervention practices
• Documentation and record-keeping
• Assessment and progress monitoring processes
• Compliance with approved standards and guidelines
• Serve as an internal quality validator, assessing consistency, fidelity and adherence to standards across centres.
• Identify quality risks, gaps and areas of non-compliance, supported by evidence.

1. Reporting, Assurance & Escalation

• Prepare clear, evidence-based QA reports for Senior Management, highlighting:
• Compliance status
• Quality strengths and gaps
• Risk implications
• Recommended corrective actions
• Track follow-up actions and closure of identified quality issues, ensuring accountability rests with the appropriate functional or centre leads.
• Escalate systemic or high-risk quality concerns in a timely and professional manner.

1. Data Review & Evidence Validation

• Review child progress data, programme documentation, and centre-level records to assess:
• Data integrity and consistency
• Alignment between documented practices and observed delivery
• Compliance with assessment and reporting requirements
• Validate that outcome claims and quality indicators are evidence-based and auditable without assuming responsibility for programme outcomes or intervention design.

1. Standards Alignment & Advisory Input

• Provide advisory input to management on quality trends, recurring gaps and systemic risks observed across centres.
• Support organisational readiness for external audits, reviews or accreditation exercises through independent pre-assessment and gap identification.
• Contribute to the strengthening of a quality and accountability culture while maintaining assessor neutrality.

• Minimum 8 years of professional experience in Early Childhood Education or Early Intervention including experience as a Centre Leader or equivalent senior role.
• Demonstrated experience in quality assurance, audits, accreditation, compliance reviews or governance-related functions.
• Strong working knowledge of ECDA regulations, MSF requirements and SPARK 2.0 (or equivalent quality frameworks).
• Proven ability to exercise independent professional judgement and make evidence-based assessments.
• Strong analytical, report-writing and documentation skills with the ability to synthesise findings into clear assurance reports.
• Professional communication skills, able to engage stakeholders objectively without assuming operational or supervisory authority.