Total 7 Senior Executive customer experience manager job vacancies in Purchasing / Procurement / Inventory category in Singapore

This role will manage and support major retail chain accounts key customers bookstore/stationery in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, collaborating closely with the merchandising team, and executing in-store sales-related activities.

Job Responsibilities

Key Account Management

• Support daily communication with buyers, merchandisers and retail partners
• Follow up on orders, delivery status and operational matters.
• Build and maintain good business relationships with store personnel and buyers

Execution & Business Growth

• Support achievement of monthly and annual sales targets for assigned accounts.
• Monitor sell-in (to retailer) and sell-out (from store) performance  to identify growth opportunities.
• Assist in identify fast-moving and slow-moving products
• Monitor and optimize product display planograms to improve visibility and sales performance

Product Listing & Promotions

• Assist in new product listing.
• Ensure product information, pricing and barcode are accurate in retailer systems.
• Track listing status and resolve any issues
• Coordinate retailer promotional activities, festive campaigns, catalogue deals and in-store activities.
• Ensure promotional pricing and stock are properly executed in stores

Store Visits & Merchandising

• Conduct regular store visits to monitor Shelf display, product visibility, stock availability and planogram compliance.
• Ensure products are well displayed with correct price tags and POSM materials.
• Work closely with merchandisers to improve shelf arrangement and visibility

Stock & Supply Coordination

• Monitor stock levels at retailer warehouse and outlets.
• Coordinate with internal warehouse / logistics team for timely replenishment
• Prevent stock shortages or overstock situations.

Reporting

• Prepare monthly sales reports, sell in performance, fulfilments issue and promotion feedback and account updates.
• Maintain accurate sales records using Microsoft Excel

E-Commerce Support

• Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop)
• Ensure store layout, branding, product listings are updated
• Ensure accurate pricing, stock levels, and product variations
• Maintain seller ratings, chat response rate, and overall store health
• Plan and run campaigns (vouchers, discounts, bundles, flash sales)
• Coordinate with team to ensure timely setup.
• Monitor performance and improve sales results
• Respond to customer inquiries promptly and professionally
• Handle issues, complaints, and returns efficiently
• Maintain positive customer experience and ratings

Ad-hoc assignments / Event Support

• Provide support for company events and any other assigned duties when required

Job Requirements

• Diploma / Degree in Business, Marketing or related field
• Minimum 1–2 years relevant working experience
• Experience in procurement/ retail / FMCG / key account sales is an added advantage
• Able to communicate effectively in Mandarin, English and Bahasa Malaysia
• Mandarin speaking is required as the role needs to liaise with Mandarin-speaking customers and business partners
• Proficient in Microsoft Excel
• Responsible, proactive and willing to learn
• Willing to travel for store visits within Malaysia

Perks & Benefits

• Increment, incentive and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

Job Responsibilities

1) Managing Daily Purchasing Activities:

• Support site ordering based on project progress and requirements.
• Prepare purchase orders in accordance with SOP and ISO Quality Management System tasks.
• Resolve project orders, material, and machinery-related issues in collaboration with project teams.

2) Supplier Relations and Negotiation:

• Manage relationships with suppliers, contractors, and vendors.
• Negotiate prices, delivery timelines, and terms and conditions.
• Maintain a supplier database and records in alignment with SOP and Quality, Environment, Safety, and Health documentation.

3) Coordination and Collaboration:

• Coordinate with project personnel to identify and fulfill project-specific procurement needs.
• Collaborate with the Contract Department to request quotations for tendering and obtain necessary material details, quantities, and drawings.

4) Quality Assurance and Budget Management:

• Ensure that all procured items meet the required quality standards and specifications.
• Prepare cost estimates and manage budgets related to purchasing activities.

5) Process Improvement and Compliance:

• Continuously work towards improving purchasing systems and processes.
• Implement policies, procedures, and instructions as required by the QESH management system.
• Develop and execute action plans based on risk and opportunity assessments in accordance with ISO standards.
• Promote the use of a process approach, risk-based thinking, and life cycle perspective within the organization.
• Ensure compliance with legal and other applicable requirements.

6) Perform any other duties and responsibilities as assigned by the immediate superior.

Job requirements: -

• Minimum SPM/Diploma in Business Administration, Management, or a related field.
• At least 3 years of purchasing/procurement experience, preferably in the construction industry.
• Able to source, evaluate, and negotiate with suppliers and vendors effectively.
• Knowledge of building materials and construction processes is an added advantage.
• Computer literate with good knowledge of Microsoft Office and SQL System.
• Possess strong negotiation, communication, and interpersonal skills with a high level of integrity.
• Able to work independently and manage procurement activities efficiently.

Perks & Benefits

• Open culture
• Personal development opportunities

工作職責

1）日常採購活動管理：

• 根據專案進度和需求，為現場訂單提供支援。
• 根據標準作業規程和ISO品質管理系統要求準備採購訂單。
• 與專案團隊協作，解決專案訂單、材料和機械相關問題。

2）供應商關係與談判：

• 管理與供應商、承包商和廠商的關係。
• 協商價格、交貨時間以及條款和條件。
• 依照標準作業規程 (SOP) 和品質、環境、安全和健康文件的要求，維護供應商資料庫和記錄。

3）協調與合作：

• 與專案人員協調，確定並滿足專案特定的採購需求。
• 與合約部門合作，索取投標報價，並取得必要的材料詳情、數量和圖紙。

4）品質保證和預算管理：

• 確保所有採購的物品均符合所需的品質標準和規格。
• 編製成本估算並管理與採購活動相關的預算。

5）流程改善和合規性：

• 不斷努力改進採購系統和流程。
• 依照品質、環境、安全、健康與安全管理系統的要求，執行各項政策、程序與指令。
• 根據 ISO 標準，基於風險和機會評估，制定並執行行動計劃。
• 在組織內部推廣流程方法、以風險為基礎的思考方式和生命週期觀點。
• 確保遵守法律及其他適用要求。

6) 執行直屬上級指派的其他任何職務。

工作要求：-

• 最低學歷要求為SPM/商業管理、管理或相關領域的文憑。
• 至少3年採購/供應經驗，最好是在建築業。
• 能夠有效地尋找、評估供應商並與之談判。
• 了解建築材料和施工工藝者優先考慮。
• 具備電腦操作能力，精通微軟辦公室軟體及SQL系統。
• 具備較強的談判、溝通和人際交往能力，並擁有高度的誠信。
• 能夠獨立工作並有效率地管理採購活動。

福利待遇

• 開放文化
• 個人發展機會

該職位將負責管理和支援馬來西亞主要零售連鎖客戶（包括書店/文具店）的關鍵客戶。此職位的主要職責包括：促進銷售成長、與採購人員建立牢固的關係、確保產品供應、與商品團隊緊密合作以及執行店內銷售相關活動。

工作職責

重點客戶管理

• 支援與採購員、商品銷售員和零售合作夥伴的日常溝通
• 跟進訂單、出貨狀態和營運事宜。
• 與門市員工和採購人員建立並維持良好的業務關係

執行與業務成長

• 協助完成指定客戶的每月和年度銷售目標。
• 監控進貨（零售商）和出貨（門市）情況，以發現成長機會。
• 協助識別暢銷產品和滯銷產品
• 監控並優化產品陳列圖，以提高產品可見度和銷售業績。

產品清單及促銷

• 協助新產品上架。
• 確保零售商系統中的產品資訊、價格和條碼準確無誤。
• 曲目清單狀態並解決任何問題
• 協調零售商的促銷活動、節慶活動、目錄促銷和店內活動。
• 確保門市促銷價格和庫存管理得到正確執行

門市巡視及商品陳列

• 定期巡店，檢查貨架陳列、產品可見度、庫存狀況和貨架陳列圖執行。
• 確保產品陳列得當，價格標籤和銷售點物料使用正確。
• 與商品陳列員緊密合作，改善貨架陳列和可見度

庫存與供應協調

• 監控零售商倉庫和門市的庫存水準。
• 與內部倉庫/物流團隊協調，確保及時補貨。
• 防止缺貨或庫存過剩的情況。

報告

• 準備每月銷售報告、銷售業績報告、訂單履行問題報告、促銷回饋報告和帳戶更新報告。
• 使用 Microsoft Excel 維護準確的銷售記錄

電子商務支持

• 負責管理電商平台（Shopee、Lazada、TikTok Shop）的日常營運。
• 確保店鋪佈局、品牌形象和產品清單已更新
• 確保定價、庫存水準和產品規格準確無誤
• 保持賣家評分、聊天回覆率和店鋪整體健康狀況
• 策劃並執行促銷活動（優惠券、折扣、捆綁銷售、限時搶購）
• 與團隊協調，確保及時完成設定。
• 監控業績並提升銷售成果
• 及時、專業地回覆客戶諮詢
• 高效處理問題、投訴和退貨
• 保持良好的客戶體驗與評價

臨時任務/活動支持

• 根據需要為公司活動和其他分配的任務提供支援。

職位要求

• 商業、行銷或相關領域的文憑/學位
• 至少1-2年相關工作經驗
• 擁有採購/零售/快速消費品/大客戶銷售經驗者優先考慮
• 能夠用國語、英語和馬來語進行有效溝通。
• 由於該職位需要與講普通話的客戶和業務夥伴溝通，因此需要具備普通話能力。
• 精通 Microsoft Excel
• 責任感強，積極主動，樂於學習
• 願意前往馬來西亞境內各門市進行拜訪。

福利待遇

• 增資、激勵和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會
• 有薪培訓和發展

該職位將負責管理和支援馬來西亞主要零售連鎖客戶（包括書店/文具店）的關鍵客戶。此職位的主要職責包括：促進銷售成長、與採購人員建立牢固的關係、確保產品供應、與商品團隊緊密合作以及執行店內銷售相關活動。

工作職責

重點客戶管理

• 支援與採購員、商品銷售員和零售合作夥伴的日常溝通
• 跟進訂單、出貨狀態和營運事宜。
• 與門市員工和採購人員建立並維持良好的業務關係

執行與業務成長

• 協助完成指定客戶的每月和年度銷售目標。
• 監控進貨（零售商）和出貨（門市）情況，以發現成長機會。
• 協助識別暢銷產品和滯銷產品
• 監控並優化產品陳列圖，以提高產品可見度和銷售業績。

產品清單及促銷

• 協助新產品上架。
• 確保零售商系統中的產品資訊、價格和條碼準確無誤。
• 曲目清單狀態並解決任何問題
• 協調零售商的促銷活動、節慶活動、目錄促銷和店內活動。
• 確保門市促銷價格和庫存管理得到正確執行

門市巡視及商品陳列

• 定期巡店，檢查貨架陳列、產品可見度、庫存狀況和貨架陳列圖執行。
• 確保產品陳列得當，價格標籤和銷售點物料使用正確。
• 與商品陳列員緊密合作，改善貨架陳列和可見度

庫存與供應協調

• 監控零售商倉庫和門市的庫存水準。
• 與內部倉庫/物流團隊協調，確保及時補貨。
• 防止缺貨或庫存過剩的情況。

報告

• 準備每月銷售報告、銷售業績報告、訂單履行問題報告、促銷回饋報告和帳戶更新報告。
• 使用 Microsoft Excel 維護準確的銷售記錄

電子商務支持

• 負責管理電商平台（Shopee、Lazada、TikTok Shop）的日常營運。
• 確保店鋪佈局、品牌形象和產品清單已更新
• 確保定價、庫存水準和產品規格準確無誤
• 保持賣家評分、聊天回覆率和店鋪整體健康狀況
• 策劃並執行促銷活動（優惠券、折扣、捆綁銷售、限時搶購）
• 與團隊協調，確保及時完成設定。
• 監控業績並提升銷售成果
• 及時、專業地回覆客戶諮詢
• 高效處理問題、投訴和退貨
• 保持良好的客戶體驗與評價

臨時任務/活動支持

• 根據需要為公司活動和其他分配的任務提供支援。

職位要求

• 商業、行銷或相關領域的文憑/學位
• 至少1-2年相關工作經驗
• 擁有採購/零售/快速消費品/大客戶銷售經驗者優先考慮
• 能夠用國語、英語和馬來語進行有效溝通。
• 由於該職位需要與講普通話的客戶和業務夥伴溝通，因此需要具備普通話能力。
• 精通 Microsoft Excel
• 責任感強，積極主動，樂於學習
• 願意前往馬來西亞境內各門市進行拜訪。

福利待遇

• 增資、激勵和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會
• 有薪培訓和發展

- Permanent

- Up to $7,000 (depends on experience)+ PB

- Mon–Fri, 8.30am–6pm

- Ang Mo Kio

Responsibilities:

Reporting directly to the Senior Procurement Manager, the Senior Procurement Executive is a high-impact role responsible for the end-to-end acquisition of materials and services for the company. We are looking for a commercially minded professional who goes beyond tactical buying to drive value, manage supply chain risk, and act as a strategic partner to our business units.

• Strategic Sourcing & Market Intelligence: Identify and develop a resilient supply base.
  Monitor market trends and global economic shifts to provide insights that influence project forecasting and budgeting.
• Tender Leadership: Lead complex RFI, RFP, and RFQ processes.
  Ensure all sourcing activities align with corporate Procurement Governance while maintaining speed and agility.
• Commercial Negotiation: Execute negotiation strategies that optimize Total Cost of Ownership (TCO).
  Focus on securing competitive pricing alongside favorable payment terms, risk-sharing frameworks, and service level agreements (SLAs).
• Financial & Data Analysis: Conduct rigorous price and cost-structure analysis. Adjudicate awards by building data-driven business cases for management approval.
• Stakeholder Management: Collaborate with internal departments to align procurement strategies with operational needs.
• Contract & Risk Management: Proactively identify vulnerabilities in the supply chain. Manage vendor performance and lead dispute resolutions to ensure continuity of supply and quality excellence.
• Operational Oversight: Supervise the full PO lifecycle, including change orders and delivery tracking, ensuring seamless closing and financial reconciliation.
  
  

Period:

• Permanent

Working Hours:

• Mon–Fri, 8.30am–6pm

Salary: 

• Up to $7,000 (depends on experience)+ PB 

Location: 

• Ang Mo Kio  

Requirements:

• Experience: Minimum 5 years of experience in procurement or supply chain, ideally within an engineering environment.
• Education: Degree or Diploma, preferably in Engineering, Business, or Supply Chain Management.
• Business Acumen: Strong commercial mindset with the ability to understand P&L impact and identify value-creation opportunities beyond simple cost-cutting.
• Technical Skills: Proficiency in SAP (preferred) or similar ERP systems.
• MS Office skills
• Soft Skills:
• – Strategic Thinker: Ability to multitask and prioritize based on business urgency and impact.

• – Communication: Confident communicator capable of influencing stakeholders across different levels and cultural backgrounds.

  – Integrity: High ethical standards with a meticulous eye for detail and a self-motivated drive for excellence.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

raagini@successhrc.com.sg (Registration No. R23117106)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg 

We are looking for highly independent and hands-on individuals to join our operations team as Purchasing and Customer Support Executive. You will be responsible for following:

Job Description:

· Permanent fulltime position, 5 days week.

· Reporting to immediate supervisor in Operations.

Job Roles and Responsibilities:

· Handling of direct or indirect purchases for the company.

· Coordinate and provide operational support to various teams.

· Assisting in tendering requirements, quotation requests and issuance of Purchase orders.

· Sourcing of products and services from suppliers.

· Monitoring deliveries and warranty coverage with the customers and suppliers.

· Maintain an accurate warranty record of purchases.

· Handling of material RMA to vendors and their subsequent return.

· Coordinate with the shipping, finance, and project teams to facilitate project and purchasing activities.

· Adherence to standard operating procedures (SOP), processes and guidelines.

· Other duties as assigned by the supervisor.

Secondary duties:

· Serve as a secondary point of contact with the customer on all issues relating to the account being assigned.

· Respond to customer queries in a timely and accurate way via email, phone etc.

· Follow up with customers to ensure their issues are resolved.

· Support the customer in escalating issues and discrepancies resolutions.

· Extending opportunities to principles on a routine basis.

Job skills and requirements:

· Qualification: Min. ITE and above preferably in Logistics, Supply Chain or related field.

· Effective communication skills in English (written and spoken) will be preferred.

· Good interpersonal, negotiation and coordination skills.

· Resourceful, meticulous and organized.

· Effective time management skills.

· Able to work independently, multi-task and work cohesively as a team.

· Proficient in MS Office applications.

· Familiar with the usage of ERP tools.

· Min. 2 years of relevant working experience preferred.