Total 438 programme director job vacancies in Others category in Singapore

1. Customer Management

• Oversee customer satisfaction initiatives, ensuring high-quality service delivery and resolving escalated client complaints.
• Develop and implement loyalty programs, promotions, or membership plans to retain and attract clients.
• Monitor customer feedback (e.g., reviews, surveys) to identify areas for improvement and enhance the salon experience.

2. Staff Management

• Recruit, train, and supervise salon staff (stylists, estheticians, receptionists, etc.), fostering a positive and collaborative work environment.
• Conduct performance reviews, set goals, and provide coaching to ensure team members meet service standards.
• Create staff schedules, manage payroll, and resolve conflicts to maintain productivity and morale.

3. Operational Oversight

• Manage daily salon operations, including inventory control, equipment maintenance, and supply procurement.
• Ensure compliance with health, safety, and sanitation regulations (e.g., licensing, hygiene standards).
• Oversee financial aspects such as budgeting, expense tracking, and revenue growth strategies.

4. Innovation & Business Growth

• Research industry trends and develop new services (e.g., treatments, packages) to stay competitive.
• Design marketing campaigns (social media, partnerships, events) to increase brand visibility and clientele.
• Explore technology upgrades (e.g., booking software, CRM systems) to streamline operations and enhance customer experience.

5. Strategic Leadership

• Set long-term goals for the salon and create actionable plans to achieve them.
• Analyze financial reports and KPIs (e.g., sales, retention rates) to make data-driven decisions.
• Build relationships with vendors, suppliers, and industry professionals to secure partnerships or exclusive products.

6. Crisis & Problem Resolution

• Address unexpected operational issues (e.g., staffing shortages, equipment failures) swiftly to minimize disruptions.
• Handle sensitive situations (e.g., client disputes, staff grievances) with professionalism and diplomacy.

7. Brand Representation

• Act as the face of the salon, promoting its values and unique selling points in the community.
• Ensure the salon’s physical appearance (layout, cleanliness, ambiance) aligns with its brand identity.

8. Training & Development

• Organize workshops or certification programs to keep staff updated on the latest techniques (e.g., hair coloring, skincare trends).
• Foster a culture of continuous learning and creativity among the team.

Company Overview

THE BANK OF EAST ASIA LIMITED is a financial institution providing comprehensive banking and wealth management services to diverse client segments, including High Net Worth individuals.

Job Summary

You will identify, develop, and maintain major client relationships by assessing their investment needs and risk profiles. You will conduct KYC and AML processes, deliver superior customer service, acquire clients, generate revenue from assets under management, and ensure compliance with regulations.

Responsibilities

• Assess client needs, desires, and risk profiles to advise on suitable investment solutions
• Identify and develop major client relationships to expand the bank’s wealth management portfolio
• Conduct thorough Know Your Customer (KYC) and Anti-Money Laundering (AML) processes and complete all required documentation accurately
• Deliver superior customer service to enhance the overall client experience and satisfaction
• Acquire new clients and generate revenue by growing assets under management (AUM)
• Ensure strict adherence to all relevant rules, regulations, and compliance requirements governing wealth management services
• Manage portfolios and provide advisory services tailored to High Net Worth (HNW) and Ultra High Net Worth (UHNW) clients
• Collaborate effectively with team members and stakeholders in a fast-paced, client-centric environment
• Communicate clearly and professionally in English to engage clients and internal teams

Preferred competencies and qualifications

• Bachelor’s degree in Finance, Business Administration, Economics, or related discipline
• Minimum 8 years of experience in private banking, wealth management, priority banking, or financial advisory services
• Proven experience managing HNW or UHNW clients within a financial institution
• Experience in client acquisition, relationship management, and portfolio advisory
• Prior experience working with international or cross-border client segments
• Good knowledge of investment and wealth management products including managed investments, foreign exchange, securities and derivatives, structured products, insurance, and financial planning solutions
• Ability to maintain strong compliance discipline while delivering advisory services
• Relevant regulatory certifications such as CMFAS / CACS Paper 1 & 2
• Strong understanding of the background and needs of mainland China HNW/UHNW clients
• Strong interpersonal and communication skills as a collaborative team player
• Proficiency in Cantonese and/or Mandarin to effectively interact with Cantonese-speaking clients and stakeholders

Requirements:

• 13+ years of experience in project management, with at least 6-7 years in a senior leadership role
• Prior experience in Retail, CPG (Consumer Packaged Goods), and e-Commerce business domains
• Demonstrated experience managing and leading a team of approximately 60 to 70 resources effectively
• Proven ability to handle and oversee a project portfolio valued at approximately $10 to $15 million
• Strong background in project delivery, team building, and operational management, ideally with experience in setting up and running new office locations
• Demonstrated ability to work in cross-functional teams, manage multiple stakeholders, and lead diverse groups toward common goals
• Excellent communication and interpersonal skills to act as a key point of contact for local issues and facilitate smooth functioning of the office
• Entrepreneurial mindset with a proactive, solution-oriented approach to new challenges and opportunities

Responsibilities

• Lead and manage multiple projects simultaneously within the Retail, CPG (Consumer Packaged Goods), and FMCG (Fast-Moving Consumer Goods) domains, ensuring on-time, on-budget, and high-quality delivery
• Oversee the launch and day-to-day management of projects from various locations, coordinating with global teams to meet business goals and client expectations
• Track project progress, identify risks, and implement mitigation plans as needed while facilitating regular status meetings and maintaining comprehensive project documentation
• Partner with HR and leadership to hire top talent, building and mentoring a strong team of approximately 60 to 70 resources aligned with company values and performance standards
• Foster a collaborative and productive work environment that encourages innovation, growth, and teamwork while serving as the key facilitator for teams operating out of new office locations
• Act as the go-to person for any operational or setup issues within the office, working closely with HR, IT, and facilities teams to resolve challenges quickly and ensure seamless establishment of the office
• Serve as a liaison between global teams to ensure alignment on project objectives, timelines, and priorities while providing regular updates to senior leadership on office setup, team performance, and project progress
• Possess a proactive, solution-oriented mindset with the ability to adapt quickly to new challenges in an evolving business environment, identifying and capitalizing on opportunities for growth and improvement
• Continuously improve processes and workflows to enhance efficiency and productivity within the office while managing a portfolio of approximately $10 to $15 million