Total 4,765 process improvement manager job vacancies in Others category in Singapore

Roles and Responsibilities:

• Maintain inspection records of works, materials and all completed works

• Keeping track on variation and claims of contract and cost impact and feedback information to the PM

• Implement cost control measures to meet project budget

• Site co-ordination with all concerned parties and to resolve site issues

• Plan and schedule work sequences for construction operation, according to the Project Management Plan.

• Liaising with consultants on design analysis, design work, design check for approval and to resolve technical issues on site.

• Site inspection for civil work, which includes excavation, structural, casting and ensure that the work is executed as per the project specification and construction drawing/final approved drawing from authorities.

• Ensure worker carried out meet out quality standards and contractual requirements.

• To control materials, plan the overall schedule and implement specific planning measures

Requirements:

• Bachelor's degree in Civil Engineering or relevant field

• Minimum 3 years of project environment experience

• Able to work independently and possess good problem-solving skill.

• Superior civil, structural, or architectural engineering working knowledge of plans, engineering drawings, specifications and schematics associated with the mechanical and plumbing trades

• Computer literacy. Significant experience with Excel, Word, and other computer based tools

• Excellent communication and organizational skills

• In charge of recording and allocating incoming customer payments accurately in the accounting system.
• Prepare, process, and send invoices to customers in a timely manner
• In charge of managing billing activities, collections, and prepare AR reports according to required deadlines.
• In charge of performing reconciliations for customer accounts and bank statements.
• Handle GIRO deduction arrangements and reconcile related transactions.
• Responsible in processing payment receipts and arrange bank deposits.
• Responsible in reviewing payment differences and work with customers to resolve discrepancies or billing issues
• Assist with month-end closing tasks related to Accounts Receivable.
• Respond to queries from the cross functional department

Job Scope:

(1) Finance：

•Handle full spectrum of account duties

•Experience in cost accounting

•Set up accounting system, review existing work processes and improvised

•Overall financial control of the company such as budget planning, expenses control and forecasting

•Prepare and submission of weekly/quarterly/monthly report to HQ

•Manage cash flow and all remittances matters

•Liaise with external auditors, tax agent, government bodies and banks

•Ensure company compiles with legal and regulatory requirement

•Minimum travelling may be required

•Familiar ERP management system is preferred

About the job

An award-winning professional service firm is looking for an AI Manager/ Lead AI Engineer to join their team.

Your new role

As an AI Manager/ Lead AI Engineer, you will be responsible for:

• Define and execute AI strategy, focusing on high-impact legal use cases

• Lead and mentor AI teams to drive innovation and technical excellence

• Establish AI governance, ensuring compliance, security, and ethical usage

• Collaborate with stakeholders and manage vendors to deliver AI solutions

• Oversee AI infrastructure and manage risks for reliable, resilient deployment

What you’ll need to succeed

• Advanced degree in Computer Science, AI, Data Science, or related field preferred

• 5+ years in IT leadership, including 2+ years managing AI/ML teams and projects

• Strong expertise in ML, LLMs, NLP, and Generative AI with production deployment experience

• Proven leadership in managing teams, budgets, and strategic initiatives

• Excellent communication, problem-solving skills, and understanding of legal tech is a plus

What you'll get in return

In return, you'll be part of an organization that values its employees. You’ll be rewarded with:

• Structured career growth and plenty of developmental opportunities

• Stable working environment

What you need to do now

If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out about more opportunities in Technology contact Yuki Cheung or email yuki.cheung@hays.com.sg. Referrals are welcome.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse background to apply.

EA Reg Number: R22110258 | EA License Number: 07C3924 | Company Registration No: 200609504D

Our client is a multinational company in the Facilities Management industry. Due to their current expansion plan, they are looking for an Assistant Operations Manager to join their Facilities Management team, in hopes of developing the current high performing team. They are located in the Central – easily accessible.

The Assistant Operations Manager's responsible is:

• Lead and oversee contract operations, ensuring smooth service delivery and compliance with company standards.
• Monitor service performance against KPIs and SLAs, implementing improvements where required.
• Manage workforce planning, recruitment, onboarding, training, and employee retention initiatives.
• Ensure compliance with employment regulations, contractual requirements, and safety standards.
• Build strong client relationships and serve as the main point of contact for operational matters.
• Drive employee engagement, customer satisfaction, and continuous improvement programs.
• Conduct risk assessments and coordinate incident response and emergency procedures.
• Identify and implement process improvements to enhance productivity, service quality, and resource utilization.

Requirement

• Diploma / Degree
• At least 2 years of services experience in hospital environment
• Experience in facility services projects and people management

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

We are are looking to hire a MES Systems Manager to join our MES team working at our client site, a pharmaceutical MNC. The selected candidate will be required to provide consultation and engineering service to the execution phase of the project. He/she will also be involved in the generation and ownership of IQ/OQ/PQ documentation and the GoLive Support.

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• ASPEN product hands-on experience for full application configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Creation of business process flow diagram & recipe is a MUST.
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Excellent communication skills and collaborative with team members and external groups

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About The Role

As a Senior / Condominium Manager, you will lead the overall management and operations of a luxury residential development, ensuring exceptional service standards and a premium living experience for residents. You will oversee daily estate operations, guide the site management team, and work closely with the Management Council to uphold the highest standards of property management, maintenance excellence, and resident satisfaction.

This role requires a strong leader who combines operational expertise, stakeholder management skills, and a service-oriented mindset to maintain the prestige and value of a luxury development.

What You Will Be Doing

• Lead and manage the on-site management team, setting high service standards aligned with luxury residential expectations

• Oversee daily estate operations, ensuring facilities, services, and common areas are maintained to exceptional standards

• Serve as the key liaison between the Management Council, residents, and service providers, fostering strong and professional relationships

• Manage and monitor performance of vendors and contractors to ensure quality service delivery and contractual compliance

• Oversee renewal and administration of service contracts, insurance policies, and statutory requirements

• Ensure full compliance with BMSMA regulations, building by-laws, and safety standards

• Handle residents’ feedback, concerns, and complex issues professionally and promptly, maintaining high levels of resident satisfaction

• Organise and support Council Meetings, Annual General Meetings (AGMs), and committee discussions, ensuring proper governance and follow-through

• Prepare, manage, and monitor annual budgets, financial reports, and expenditure to ensure prudent financial management

• Drive continuous improvement initiatives to enhance operational efficiency and resident experience
  

We’re Looking For Someone Who’s

• You have at least 8 years of condominium management experience, preferably managing luxury or large-scale residential developments

• You possess strong experience working with Management Councils and high-expectation stakeholders

• Demonstrated leadership capability in managing site teams and multiple service providers

• Sound knowledge of BMSMA, regulatory compliance, and estate governance practices

• Excellent communication, negotiation, and stakeholder management skills

• Highly organised, detail-oriented, and able to manage complex operational matters confidently

• Service-driven mindset with strong professionalism and discretion suited for luxury residential environments
  

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

Role Overview:

The Private Wealth Management Relationship Manager (RM) is responsible for developing and managing a portfolio of High Net Worth Individuals (HNWIs). The RM plays a strategic role in acquiring new clients, crafting personalized wealth management solutions, and maintaining long-term client relationships. The role demands a strong understanding of investment products, regulatory requirements, and cross-border wealth management practices.

Key Responsibilities Breakdown:

1. Client Acquisition & Relationship Development

• Proactively identify, source, and acquire new HNWI clients, particularly from Greater China.
• Cultivate strong, long-term relationships with clients by understanding their life priorities, business interests, and wealth generation sources.
• Develop customized solutions aligned with clients’ financial goals, risk appetite, and wealth preservation strategies.

2. Advisory & Investment Solutions

• Conduct comprehensive financial and investment reviews, recommending appropriate products and services.
• Design and deliver tailored investment portfolios and wealth structuring solutions (e.g., fixed income, equities, FX, funds, alternative investments).
• Provide financing and liquidity solutions where appropriate, including margin financing or structured lending options.

3. Client Servicing & Portfolio Management

• Offer ongoing post-sales support, addressing clients’ evolving needs and service requests.
• Monitor client portfolios, proactively recommend adjustments based on market changes or client circumstances.
• Ensure high levels of service quality and responsiveness to build client trust and satisfaction.

4. Sales Performance & Business Targets

• Meet or exceed annual revenue and asset growth targets, in line with the bank’s private banking strategy.
• Collaborate with product, investment advisory, and operations teams to achieve cross-functional business goals.

5. Compliance & Risk Management

• Maintain strict adherence to regulatory requirements, including MAS and internal Fubon compliance standards.
• Ensure full compliance with AML/KYC, client suitability, and product appropriateness regulations.
• Stay current on regional regulatory changes that impact client onboarding and ongoing relationship management.

Candidate Requirements Breakdown:

1. Educational & Professional Background

• Bachelor’s degree (preferably in Finance, Business, Economics or related fields).
• Minimum 5 years of experience in private banking, priority banking, or wealth management.
• Direct experience with Greater China HNW client base is a strong advantage.

2. Regulatory & Licensing Competency

• Holder of Singapore’s Client Advisor Competency Standards (CACS), both Module 1 & 2.
• Solid understanding of MAS regulatory framework, including AML/CFT and suitability obligations.

3. Client & Market Knowledge

• Deep familiarity with Greater China markets: cultural fluency, language (Mandarin proficiency), and financial product preferences.
• Understanding of offshore and onshore wealth structures relevant to Chinese/Taiwanese clients.

4. Product & Technical Knowledge

• Broad knowledge of investment products, financial markets, and wealth management tools.
• Ability to articulate and position complex financial solutions in a clear, client-centric manner.

5. Sales & Interpersonal Skills

• Strong client-facing presence, high emotional intelligence, and relationship-building ability.
• Excellent communication and presentation skills to engage HNW clients and influence internal stakeholders.
• Strong business acumen and self-driven to meet KPIs under minimal supervision.

Interested candidates are encouraged to submit their resumes along with a cover letter outlining their relevant experience and achievements to apply79@talentvis.com or click apply now!

**We regret to inform that only shortlisted candidates would be notified**

Talentvis Singapore Pte Ltd | EA License No: 04C3537

EA Personnel Name: Reggie Tiongson | EA Personnel No: R1324767

[Job ID: 1632095]

Responsibilities:

This position is for a Risk Management Officer to Assistant Manager level professional who will support the Risk Management function of the Singapore Branch. 

• Collect, analyze, and monitor data across credit, market, liquidity, operational, and IT-related risks
• Support stress testing, scenario analysis, and gap analysis for various risk areas
• Assist with credit reviews, portfolio analysis, and watchlist/early warning account management
• Review borrowers' financial condition, covenant compliance, collateral, and ratings
• Monitor funding gaps, liquidity indicators, currency positions, and prepare related reports
• Support market risk reporting (interest rate risk, VaR, BpV, securities holdings)
• Prepare materials for Credit, ALM, Operational Risk, and Compliance Committees
• Review operational risk events, incidents, and remediation status
• Perform gap analysis on MAS circulars, guidelines, and notices against current operations
• Maintain and update risk management policies, manuals, and checklists
• Support responses to MAS queries, audits, and Head Office requests
• Drive process improvements and internal control enhancements

Requirements:

• Min 1 to 5 years of experience in risk management within financial institutions or audit firms
• Experience in analysis, reporting, review, or governance-related activities
• Proficient in Microsoft Excel (pivot tables, formulas, charts), PowerPoint, and Word
• Strong self-motivation and ability to work independently in a small team
• Attention to detail and willingness to perform detailed reviews and documentation
• Proactive in identifying and escalating issues to management
• Collaborative working style while maintaining Second Line of Defense independence
• Pragmatic and adaptable to the practical constraints of a small banking organization
• Advantage to have FRM (Financial Risk Manager), PRM (Professional Risk Manager), CIA (Certified Internal Auditor), or equivalent certifications are advantageous.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Cesky Ong Zhi Rong

EA Personnel Registration Number: R24121422

EA License No.: 07C5771

Key Responsibilities

• Lead and manage lithium trading activities (physical and derivatives)
• Oversee day-to-day operations and performance of the trading team
• Develop and implement trading strategies and sales initiatives
• Work closely with internal teams (operations, legal, finance) and external counterparties
• Identify and develop new business opportunities, suppliers, and trading structures
• Manage risk exposure, including market, credit, and counterparty risks
• Oversee hedge positions, P&L monitoring, and ensure compliance with internal controls
• Drive market intelligence efforts, including supply/demand analysis and industry insights
• Prepare budgets, reports, and support strategic planning initiatives

Requirements

• Degree in Business, Finance, or a related field
• 15+ years of experience in commodities trading (physical and/or derivatives), preferably metals
• Proven experience in team leadership and stakeholder management
• Strong understanding of risk management, derivatives, and financial modelling
• Strong analytical and problem-solving skills
• Ability to build and maintain industry relationships

Role Overview:

The Private Wealth Management Relationship Manager (RM) is responsible for developing and managing a portfolio of High Net Worth Individuals (HNWIs). The RM plays a strategic role in acquiring new clients, crafting personalized wealth management solutions, and maintaining long-term client relationships. The role demands a strong understanding of investment products, regulatory requirements, and cross-border wealth management practices.

Key Responsibilities Breakdown:

1. Client Acquisition & Relationship Development

• Proactively identify, source, and acquire new HNWI clients, particularly from Greater China.
• Cultivate strong, long-term relationships with clients by understanding their life priorities, business interests, and wealth generation sources.
• Develop customized solutions aligned with clients’ financial goals, risk appetite, and wealth preservation strategies.

2. Advisory & Investment Solutions

• Conduct comprehensive financial and investment reviews, recommending appropriate products and services.
• Design and deliver tailored investment portfolios and wealth structuring solutions (e.g., fixed income, equities, FX, funds, alternative investments).
• Provide financing and liquidity solutions where appropriate, including margin financing or structured lending options.

3. Client Servicing & Portfolio Management

• Offer ongoing post-sales support, addressing clients’ evolving needs and service requests.
• Monitor client portfolios, proactively recommend adjustments based on market changes or client circumstances.
• Ensure high levels of service quality and responsiveness to build client trust and satisfaction.

4. Sales Performance & Business Targets

• Meet or exceed annual revenue and asset growth targets, in line with the bank’s private banking strategy.
• Collaborate with product, investment advisory, and operations teams to achieve cross-functional business goals.

5. Compliance & Risk Management

• Maintain strict adherence to regulatory requirements, including MAS and internal Fubon compliance standards.
• Ensure full compliance with AML/KYC, client suitability, and product appropriateness regulations.
• Stay current on regional regulatory changes that impact client onboarding and ongoing relationship management.

Candidate Requirements Breakdown:

1. Educational & Professional Background

• Bachelor’s degree (preferably in Finance, Business, Economics or related fields).
• Minimum 5 years of experience in private banking, priority banking, or wealth management.
• Direct experience with Greater China HNW client base is a strong advantage.

2. Regulatory & Licensing Competency

• Holder of Singapore’s Client Advisor Competency Standards (CACS), both Module 1 & 2.
• Solid understanding of MAS regulatory framework, including AML/CFT and suitability obligations.

3. Client & Market Knowledge

• Deep familiarity with Greater China markets: cultural fluency, language (Mandarin proficiency), and financial product preferences.
• Understanding of offshore and onshore wealth structures relevant to Chinese/Taiwanese clients.

4. Product & Technical Knowledge

• Broad knowledge of investment products, financial markets, and wealth management tools.
• Ability to articulate and position complex financial solutions in a clear, client-centric manner.

5. Sales & Interpersonal Skills

• Strong client-facing presence, high emotional intelligence, and relationship-building ability.
• Excellent communication and presentation skills to engage HNW clients and influence internal stakeholders.
• Strong business acumen and self-driven to meet KPIs under minimal supervision.

Interested candidates are encouraged to submit their resumes along with a cover letter outlining their relevant experience and achievements to apply79@talentvis.com or click apply now!

**We regret to inform that only shortlisted candidates would be notified**

Talentvis Singapore Pte Ltd | EA License No: 04C3537

EA Personnel Name: Reggie Tiongson | EA Personnel No: R1324767

JOB DESCRIPTION:

Department: Rationalization

Reports to: Department Manager

Functional relationships: Li-Ion battery Equipment and Process Engineering in Japan factories

POSITION PROFILE:

This position is to drive for improvement and rationalization activities of manufacturing equipment with in-depth knowledge and experience in Li-Ion batteries manufacturing processes.

Key Duties & Responsibilities:

• Lead new product introduction and capacity expansion Projects

• Lead cost down activities

• Window person to TMM and MMC to facilitate effective communication / knowledge transfer

• Provide Technical expertise in liquid cell process / materials/Equipment

• To improve reliability of Li-Ion manufacturing equipment through rationalization activities

• To be the window person between MES and Japan factories for the transfer of knowledge, technologies and equipment

• To organize and provide technical training to local engineers

Ability/Competency required:

• Diploma or bachelor’s degree in engineering or science field.

• At least 10 years of relevant experience in electronic manufacturing industry.

• Strong critical thinking and analytical skill.

• To have strong growth mind-set for change and improvement.

• Excellent interpersonal communication skills, project management skills, and troubleshooting skills.

• Fluent in Japanese and English language skills to liaise with Japan factories & R&D departments, and local staff in Murata Singapore factory.

Overview

The role of Senior Manager, Broadcaster Servicing, is a key member of the Premier League’s global Media Rights Servicing team, providing high‑quality, day‑to‑day account support to Rights Holders across APAC. Reporting to the Head of Broadcaster Servicing for the region, the role focuses on delivering exceptional servicing across content, production coordination, and activation requirements, ensuring that broadcasters receive a premium, consistent, and professional experience at every interaction.

The role combines relationship management, operational delivery, and structured coordination across multiple Premier League departments and Premier League Studios to help broadcasters maximise the value of their rights and successfully activate the Premier League in their markets.

Who we are -

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries.

We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone andopen our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people. 

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

Key Responsibilities -

1.       Broadcaster Servicing and Daily Account Support

·        Support the Premier League’s APAC based teams, as a primary day‑to‑day contact for assigned broadcast partners across the region, ensuring timely, responsive, and solution‑oriented support

·        Help partners utilise, activate, and promote Premier League rights effectively, including brand frameworks, commercial exploitation, content workflows, production guidance, reporting deadlines, and operational processes
·        Build strong relationships with broadcaster teams, understanding their objectives, content preferences, and local market considerations

·        Ensure broadcasters maximise the content and range of production services available to them via Premier League Studios, and identify ways in which we can improve our service and broadcaster experience

1.       Rights Delivery and Coordination

•        Support the execution of contractual rights by working closely with Premier League teams, including the PL Studios, Digital, International Events, Commercial, Communications and Policy teams

•        Coordinate logistics, production needs, and distribution queries to ensure a smooth and reliable servicing experience.

•        Support broadcaster localisation efforts including across production, digital engagement, on-ground activations and promotional innovation

•        Assist the APAC and Project Delivery teams in preparing for and delivering events, screenings, talent access, market‑specific shoots, and other servicing activations on the ground in market

2.       Insights Reporting

•        Capture and maintain broadcaster insight, meeting notes, touchpoints, and content usage data to support the team and PL Studios in cross‑functional decision‑making

•        Contribute to central planning processes, including key dates calendars, case studies, post‑project summaries, and servicing reporting cycles

•        Monitor regional trends, platform behaviors, and rights utilisation to help refine servicing priorities for the region and globally

3.       Support for Global Servicing Teams

•        Provide operational and administrative support to the team, including preparing partner briefings, presentation materials, activation plans, project timelines, and servicing documents.

•        Deputise for Senior Managers in routine meetings or operational calls where appropriate, ensuring continuity of communication

•        Collaborate across London HQ, PL Studios, New York and other Premier League offices to ensure coordinated delivery and a unified servicing model. Help coordinate delivery across multiple time zones, ensuring information flows smoothly between markets

•        Work with Senior Managers to support servicing model enhancements, documentation, team processes and cross‑regional consistency

Requirements for the role:

•        Strong background in media rights servicing and activation

•        Experience of providing a key interface between a rightsholder and its client(s) and have a passion for customer servicing

•        Strong understanding of sports broadcasting, media rights, and live production environments and, ideally, experience of working with international broadcasters

•        Strategic thinking mindset to support clients’ objectives and drive business growth and innovation internally and externally

•        Strong organisational skills with the ability to managemultiple tasks and stakeholders across different regions and time zones

•        Provenproject management skills and experience

•        Confident communicator with excellent relationship‑building skills and aproactive, solution‑driven mindset

•        Collaborative team player who thrives in a cross‑functional environment

•        Attention to detail, reliability, and a commitment to delivering a premium servicing experience

•        Excellent communication and presentation skills, both written and verbal.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see our Safeguarding Policy and Safer Recruitment Guidance.

• Multinational Organisation

• Basic Salary + AWS + VB

• Able to commit 5.5 working days (Alternate Saturdays)

• Shuttle bus departures from Tampines or Tanah Merah (Mon to Fri)
  
  

The import Customer Service Assistant Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import operations. The ideal candidate requires strong knowledge of import workflows and the ability to supervise staff handling all stages of the import process, from shipment receipt to delivery and billing.

Key Responsibilities:

• Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.

• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.

• Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.

• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.

• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.

• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.

• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Job Requirements:

• Supervisory experience in airfreight import customer service or operations.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills, with the ability to support operational improvements.
• Effective communication and interpersonal skills to manage team and customer interactions.
• Ability to motivate staff and ensure consistent service quality.
• Previous hands-on experience using Cargowise system is preferred.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Khoo Tiffany

EA Registration No: R22107626

Pasona Singapore Pte. Ltd.

EA License No: 90C4069

About the company
You will be joining a leading international life insurer and financial services organization dedicated to being a trusted partner for its customers' futures. 

About the job

Take on a critical role within the risk management function where you will drive enterprise-wide oversight and provide strategic assurance across multiple specialized risk domains.

• Design and execute integrated risk frameworks to ensure consistency across the organization.

• Deliver expert guidance on regulatory changes and internal policy alignment for various business units.

• Oversee the end-to-end risk lifecycle for external partnerships and service providers.

• Conduct independent evaluations of technology related risks, and data protection controls.

• Analyze key risk indicators to provide actionable insights for executive decision-making.

Skills and experience required

The successful candidate should demonstrate a meticulous approach to risk management and the ability to thrive within a fast-paced, evolving financial services landscape.

• At least 6 years of professional experience in risk management, internal audit, or regulatory compliance in the financial services sector.

• Comprehensive understanding of local regulatory standards pertaining to operational risk, ideally in outsourcing or technology risk.

• Demonstrated expertise in executing risk-based assurance reviews and assessing internal control effectiveness.

• Strong interpersonal and stakeholder management abilities to facilitate collaboration across different business functions.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )