Job Description
- Install, test, implement and configure systems (include Operating Systems and Application Software) in accordance with specifications and service level requirements, ensuring compliance with industry best practices.
- Perform basic administration and check to ensure system is running as expected in terms of performance and security
- Manage systems changes using an established change request process, including assessing the impact, obtaining necessary approvals, and communicating status updates to multiple stakeholders.
- Conduct root cause analysis for system issues and proactively implement measures to prevent recurrence. Continuously monitor the effectiveness of implemented measures and make adjustments as necessary.
- Provide expert technical advice and guidance on systems to customers, project teams, and Level 1 Engineers, assisting them in making informed decisions and resolving complex technical issues, including troubleshooting/integration with/at Front-End Devices.
- Experience in Backend system hardening, security acceptance and vulnerability testing will be preferred.
- Engage with external partners and users
- Gather business and/or application requirements so as to plan, design, install, test and implement systems that meet commitments with our customers
- Monitor and measure the performance and availability of systems proactively; implement corrective actions identified to improve performance and service level availability
- Respond promptly to incident, perform root cause analysis and provide temporary or permanent resolution of incidents. Provide timely incident status updates to relevant parties
- Implement service continuity measures, i.e., backup/restore procedures and disaster recovery plan, to ensure continuous operations
- Create and maintain comprehensive documentation for all implementation
- Willing to do 24 X 7 standby duties
Qualifications
- Preferably Diploma/Degree with IT or Engineering background.
- Experience in implementing Engineering/Infrastructure Project.
- Experience in administrating, performance tuning, system monitoring, maintenance and troubleshooting.
- Strong knowledge of networking technologies (OSI network layers, TCP/IP).
- Structured and organized.
- Strong communication skills, both written and verbal, to effectively communicate with team members, clients, and stakeholders.
- Ability to explain technical concepts clearly and concisely
- Possess strong sense of ownership and tenacity.
- Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards.
- Stationed at Client’s facilities or at site as required.
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