We are hiringa customer service representative to manage customer queries and complaints.You will also be asked to process orders, modifications, and escalatecomplaints across a number of communication channels.
Responsibilities:
· Maintaining a positive, empathetic, and professional attitude towardcustomers at all times.
· Responding promptly to customer inquiries.
· Communicating with customers through various channels.
· Acknowledging and resolving customer complaints.
· Knowing our products inside and out so that you can answer questions.
· Processing orders, forms, applications, and requests.
· Keeping records of customer interactions, transactions, comments, andcomplaints.
· Communicating and coordinating with colleagues as necessary.
· Providing feedback on the efficiency of the customer service process.
· Managing a team of junior customer service representatives.
· Ensure customer satisfaction and provide professional customer support.
Qualifications:
· Experience working with customer support.
· Excellent communication and interpersonal skills
· A positive, can-do attitude
· The ability to stay calm under pressure
· Basiccomputer skills
