Zagro is a Singapore private-limited company, strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry. It manufactures and distributes a wide range of nutrition and protection products for animal health and crop care.

We are looking for a motivated and detail-oriented Accounts Assistant to join our Finance team on a 3-month contract.

ACCOUNTS ASSISTANT (3-Month Contract)

Job Responsibilities: -

• Handle and process payments efficiently and accurately

• Prepare monthly bank reconciliations

• Assist in month-end closing activities and management reporting.

• Manage company’s full set of accounts independently.

• Year-end reconciliation, prepare schedules and quarterly GST returns.

• Provide administrative and accounting support to the Accounts Department.

• Perform any other ad-hoc duties as assigned by the immediate superior.

Requirements: -

• Diploma / LCCI / CAT or equivalent qualification.

• At least 1-2 years of relevant working experience.

• Fresh Diploma graduates are welcome to apply.

• Proficiency in ACCPAC Accounting Software will be an added advantage.

• Meticulous, responsible, and able to work independently with minimal supervision.

As a leading international school in Singapore, Stamford American International School (Stamford American) caters to students aged 2 months to 18 years old. With students from 79 countries and over 3000 students across two state-of-the-art campuses, we offer a dynamic educational journey emphasizing student well-being and academic excellence.

Stamford American is proud to be an IB World School, offering the full continuum of the International Baccalaureate (IB) programmes: the IB Primary Years Programme (PYP), IB Middle Years Programme (MYP), and IB Diploma Programme (DP). The school’s outstanding faculty comprising more than 350 experienced and highly qualified teachers from over 40 nationalities, through a competitive recruitment process. Educators are highly skilled in their content areas and pedagogy, but equally important, they excel at building strong relationships and creating an environment where students feel safe, supported, and valued.

The school now has an exciting opportunity for a Teaching Assistant (Elementary) to join our Student Support Department

Applicants are required to submit their application through our Applicant Tracking System (ATS). Kindly copy-paste this link into a browser: https://cognitapeople.csod.com/ux/ats/careersite/1/home/requisition/1789?c=cognitapeople&source=MyCareerFuture in order to access the vacancy through the ATS.

About the Role:
The role of the Teacher Assistant is essentially to assist the Intervention Specialist and Special Education Teacher in the delivery of the education program within the classroom and support the activities within and outside the classroom to ensure students are safe, happy and learning in a positive and nurturing environment.

● Support delivery of academic and behavioral strategies with students
● Help students practice skills and build independence throughout the day
● Collect and share observations/data as directed
● Follow plans and feedback from teachers and specialists
● Communicate professionally and collaborate with staff

Position Requirements:
● Minimum 1 year of experience working with children who require individualized support.
● Exceptional interpersonal communication and professional collaboration skills
● Must demonstrate flexibility, strong work habits, and a positive attitude
● Strong organizational skills and excellent command of the English language
● Proficiency in using computers and other forms of technology
● Strong references and attendance record

Qualifications:
● Prior experience working with students requiring additional support in an inclusive school setting.
● Relevant educational certificate/diploma preferred.

With a commitment to safeguarding and promoting the welfare of children and young people, all potential employees undergo mandatory pre-employment background checks, and appointments are contingent upon satisfactory completion of all reference and background checks, as required by our parent organization, Cognita.

The school is an equal opportunity employer, committed to fostering a diverse and inclusive workplace where everyone is respected and valued. There is no discrimination on the basis of age, ethnicity, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics, or disability. All applications from qualified candidates are welcome.

Kindly note that only shortlisted candidates will be contacted for further steps in the recruitment process.

• To be part of a globally recognised firm
• Exciting career growth opportunities.

About Our Client

Our client is a globally established investment firm with a strong presence across globally. Operating a multi-manager platform, the organisation partners with portfolio managers across a range of strategies including quantitative, fundamental equity, and tactical trading.

Job Description

• Provide comprehensive secretarial and administrative support to a team of Front Office executives/investment leaders
• Manage complex calendars, meetings, and scheduling across time zones
• Coordinate domestic and international travel, including itineraries and accomodation
• Prepare meeting materials, agendas, and handle correspondence
• Process expenses and support day-to-day operational needs
• Assist with event planning, team activities, and ad hoc projects
• Act as a key coordination point for internal and external stakeholders

The Successful Applicant

• Has 5 years of secretarial experience as an Executive Assistant or team assistant within Financial Services Firms
• Strong organisational skills with the ability to multitask effectively
• Excellent attention to detail and structured approach to work
• Service oriented, team player and strong collaboration with various departments
• Professional demeanour with strong interpersonal skills
• Ability to handle confidential information with discretion
• Demonstrated ability to work independently in a fast-paced environment
• Proficient in MS Office and Concur system

What's on Offer

• You will join a high-performing and collaborative organisation that places strong emphasis on talent development and employee growth.
• The role offers exposure to leadership, opportunities to be involved in impactful projects, and a supportive environment that fosters learning and career progression.

Contact

Nicole Chan (Lic No: R2198620 / EA no: 18C9065)

Quote job ref

JN-062026-7038848

Phone number

+65 6533 2777

Michael Page (Personnel) Pte Ltd | Registration No.201736642C

Responsibilities:

• Manage accounts payable and expense processing
• Liaise with suppliers on invoicing and payment matters
• Prepare journal entries and perform data entry
• Review, verify, and process invoices, expense claims, and reimbursements
• Ensure timely and accurate month-end closing
• Verify and input accounting codes and GST details into the system
• Support GST reporting and filing
• Perform accounts and bank reconciliations
• Maintain and update inventory records, including monthly reporting
• Handle other accounting duties as assigned
• Provide backup support for accounts receivable functions as needed

Qualifications:

• Minimum Diploma in Accounting, CAT, or equivalent qualification
• At least 1 year of experience in Accounts Payable
• Strong communication skills with a positive attitude
• Team player who can work independently with minimal supervision
• Willing to work beyond office hours when required, especially during month-end closing
• Detail-oriented and meticulous
• Proficient in Microsoft Excel

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

The Role

This position will manage and administer leases in a portfolio of properties.

Job Responsibilities

• Responsible for management of leases which includes preparing and checking lease documents, checking and activation of contracts, and conducting relevant searches.
• Execute the arrears management process in collecting payments from tenants of a portfolio of properties, prepare arrears report on a regular interval.
• In charge of tracking security deposit, monitor submission of gross sales turnover reports and audited sales reports by tenants and adjustment of audited sales.
• Responsible for maintenance of lease management database and tracking reports ie. tenancy schedule, tenant information, status of lease documentation.
• Provide lease administrative support such as ordering of flowers, processing of invoices, accrual of expenses, arranging of couriers, amongst others.
• Provide departmental support on lease administrative matters.

Job Requirements

• Diploma in relevant courses.
• At least 1 year of relevant experience.
• Proficiency in Microsoft Word is essential.
• Experience in SAP will be an added advantage.
• You should be meticulous, diligent, a team player, independent and possess initiative. Other key attributes include excellent communication and interpersonal skills.

Job Scope:

• Supervise the construction process from start to finish, ensuring projects are completed on time, within budget, and adhere to the quality requirements.
• Assign job tasks to workers and conduct frequent inspections to evaluate work quality, adherence to specifications, and regulatory standards.
• Maintain open communication with contractors and subcontractors, facilitating smooth coordination for task completion.
• Closely track site progress, documenting all activities, including material usage and milestones achieved, while addressing any concerns as needed.
• Ensure that on-site construction works are carried out accordingly to local safety regulations and client’s requirements.
• Regularly report project status, including updates on progress, to the project manager, clients, and senior management.
• Take on additional duties or tasks as required to support project success.

Requirements:

• Diploma or degree in Construction Management, Civil Engineering, or a related field
• Relevant certifications such as CSOC, BCSS, SCW, or other recognised construction safety and management credentials
• At least 5 years of experience in a similar position within the construction industry
• Excellent communication, interpersonal, problem-solving, and leadership abilities
• Expertise in reading, interpreting, and working with construction blueprints and plans
• Solid understanding of construction operations, processes, and equipment
• Capable of working effectively under pressure and managing multiple tasks simultaneously

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.

• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.

• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.

• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.

• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.

• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.

• Assist with training of new associates as necessary on revenue management tools.

• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.

Job Summary

We are seeking a Leasing Manager to oversee and manage all leasing matters for the Company’s food court, coffee shop, and F&B operations. The role involves sourcing and evaluating suitable retail spaces, negotiating tenancy terms, managing landlord relationships, handling leasing documentation, and supporting the Company’s business expansion plans.

Key Responsibilities

• Source and identify suitable locations for new food court, coffee shop, and F&B concepts.
• Conduct market research and site analysis, including footfall, surrounding competition, rental trends, and business potential.
• Liaise and negotiate with landlords, property agents, and mall management on lease terms, renewals, and tenancy matters.
• Review tenancy agreements and ensure compliance with lease terms and business requirements.
• Monitor lease expiry dates and manage timely renewals, relocations, or exit plans.
• Work closely with Management on leasing strategies, site selection, rental negotiations, and business expansion planning to support the Company’s growth and operational needs.
• Build and maintain strong relationships with landlords, agents, and external stakeholders.
• Handle tenancy disputes, rental revisions, and leasing-related matters.
• Support Management in expansion planning, site acquisition, and strategic business growth.
• Maintain proper records and documentation of lease agreements, negotiations, site visits, and tenancy matters.
• Follow up closely on pending approvals, handovers, and leasing matters to ensure timely completion.
• Coordinate and follow up on outlet setup approvals, licence applications, renewals, and compliance matters with relevant authorities and stakeholders.

Requirements

• Must possess proven leasing experience in food courts, coffee shops, or similar F&B retail environments, with a good understanding of the operational and business requirements of such setups.
• Good understanding of tenancy agreements, lease structures, and rental negotiation practices.
• Good knowledge of Singapore’s retail and F&B leasing market.
• Experience in site sourcing, location analysis, and expansion planning will be an advantage.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Must be proficient in handling leasing paperwork, documentation, tenancy agreements, and record-keeping with strong attention to detail.
• Able to work independently and manage multiple projects effectively.

Competencies & Skills

Soft Skills

• Strong negotiation and persuasion skills.
• Good interpersonal and relationship-building abilities.
• Effective communication skills, both written and verbal.
• Strong problem-solving and decision-making skills.
• Ability to manage conflicts and tenancy-related matters professionally.
• Good organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and accuracy.
• Commercial awareness and business acumen.
• Adaptable and responsive to changing business needs.
• Team player with the ability to work closely with Management and internal stakeholders.

Industry Knowledge

• Good understanding of Singapore’s F&B and retail leasing market, especially food courts and coffee shops.
• Familiarity with tenancy agreements, lease terms, and rental negotiation practices.
• Knowledge of market rental trends, footfall analysis, and location assessment.
• Understanding of food court and coffee shop operational requirements, including space planning and customer flow.
• Familiarity with landlord, mall, and property management operations.
• Familiarity with F&B licensing and regulatory requirements, including outlet setup approvals, licence applications, renewals, and compliance matters, with the ability to coordinate and follow up with relevant authorities, landlords, and internal stakeholders to ensure timely completion.
• Awareness of competitor activities and market trends in the F&B industry.
• Understanding of business growth strategies, site expansion planning, and overall commercial viability.

Follow-up & Coordination Skills

• Strong follow-up and coordination skills to ensure leasing matters are completed within timeline.
• Ability to track lease renewals, tenancy deadlines, and rental revisions proactively.
• Prompt follow-up with landlords, property agents, contractors, and internal teams on pending matters.
• Good documentation and record-keeping for tenancy agreements, negotiations, and site inspections.
• Ability to monitor handover progress, renovation works, and outlet opening schedules.
• Strong accountability to follow through from site sourcing to outlet commencement.
• Ability to identify and escalate issues early to avoid delays or disruptions.

Language Requirements

• Proficient in English, both spoken and written, for business communication, tenancy negotiations, and documentation.
• Ability to communicate in Mandarin will be an advantage to liaise with Mandarin-speaking landlords, agents, contractors, and stakeholders where required.
• Ability to communicate in additional dialects or languages will be an added advantage.

About the role

We are looking for an experienced HSE Manager to oversee the safety, health, security, and environmental management of our Singapore project. The successful candidate will be responsible for implementing HSE policies, ensuring regulatory compliance, and driving a strong safety culture across the site. 

Responsibilities 

• Oversee site-wide safety, security, health, and environmental management for the Singapore project.

• Develop the site HSE execution plan, establish HSE management procedures and measures, and supervise the effective implementation of safety requirements.

• Participate in subcontractor qualification audits and assessments of their team members.

• Deliver HSE training and awareness programs for project staff.

• Organize and lead site HSE meetings.

• Conduct periodic HSE inspections and behavioral observations, record non-compliances, communicate HSE expectations to project teams, and follow up on corrective actions.

• Work with construction engineers to develop and review safe work method statements for high-risk activities, and ensure proper implementation.

• Liaise with relevant authorities for inspections and other HSE-related matters.

• Coordinate with owners, general contractors, subcontractors, and material suppliers to ensure HSE compliance.

• Collect HSE records and reports regularly, monitor key performance indicators, and recommend improvement actions.

• Lead accident investigations, prepare detailed incident reports, and implement targeted corrective measures.

• Perform other duties assigned by the Project Manager.

Requirements

• Bachelor’s degree or above in Safety, Environment, Construction, Mechanical Engineering, or a related discipline.

• At least 8 years of experience in construction site management, including at least 5 years in the pharmaceutical, chemical, or food industry; project experience in Singapore is preferred.

• Strong knowledge of safety management practices, with excellent communication and execution skills.

• Familiar with local laws and regulations related to safety, health, security, and environment.

• Knowledge of BizSAFE, ISO management systems, WSHMS, and GGBS.

• Strong decision-making ability and sound judgment.

• Proficient in Microsoft Office applications.

• Excellent communication and interpersonal skills.

• Possess a valid Singapore safety management qualification certificate.

• Able to communicate in Mandarin to liaise with Mandarin-speaking stakeholders, subcontractors, or project teams when required.
  

  If interested, please submit your application to cvs@jdawms.com with your expected salary and resume.

  We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.

  JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai

  EA License No: 23S1595 | EA Registration No: R25127838

Project Manager

Job Scope:

Understanding the client requirements, making the costing for the project.

Prepare tender documents to submit the proposal to the client.

▪ Maintained and fostered contacts with consultants, contractors, vendors and material suppliers.

Prepare the technical bid evaluation and clarification of vendor quotations if the materials being offered are technically compiled with client standard.

Assis with the development of new electrical engineering standards and maintained and improved existing standards and guidelines.

▪ Prepare electrical-related scope documents, exhibits, budgets, specifications, schedules, and Requests for Proposal (RFPs).

▪ Produce quality electrical engineering plans, ensuring compliance with department, project

To support Project engineering with train surveillance system upgrading projects on metro station & Depot.

▪ Prepare schedule for preventive maintenance (E&I) - removals, recalibrations, reinstatements and testing.

▪ Ensures that all installation and modification work is completed with applicable procedures and HSE policies

▪Manages day-to-day operational aspects of a project and scope

▪ Supervision and Management of the project team.

▪ Able to work independently, on shift, over the weekend and rail Engr Hrs

Requirements:

Degree in Mechanical/ Electronic /Electrical Technology in Power System Engineering

Need at least 10 years of Experience as Senior Project Manager/ Snr E&I Engineer

in OIL & GAS INDUSTRIES, Marine/ Offshore Platforms, Petrochemical Industries, / MRT, Automation Industries

Fluency in communication

About GARUDAN ENGINEERING PTE. LTD.

GARUDAN ENGINEERING PTE. LTD. is a Singapore-based company incorporated on August 2, 2020. Its principal activity is the installation of fire protection and security alarm systems. Its secondary activity is general contracting in building construction.

Company Information

GARUDAN ENGINEERING PTE. LTD. (the "Company") The Company is a Local Company and it's current status is Live Company.

The company was registered / incorporated on 02 August 2020 4 years 8 Months ago

The address of this company registered office is 50 PLAYFAIR ROAD #05-02 NOEL BUILDING SINGAPORE 367995 located at NOEL BUILDING

The company principal activity is INSTALLATION OF FIRE PROTECTION AND SECURITY ALARM SYSTEMS.

The company secondary activity is GENERAL CONTRACTORS (BUILDING CONSTRUCTION INCLUDING MAJOR UPGRADING WORKS).

An Administration Manager is responsible for overseeing all aspects of a company's administrative operations, ensuring efficient and smooth daily office functions. He manage administrative staff, plan processes, and often represent management in communication with employees or third parties.

Key Responsibilities:

• Staff Management: Hiring, training, coaching, and managing administrative staff.
• Process Improvement: Developing, improving, and implementing administrative policies and procedures.
• Office Operations: Overseeing daily office activities, including facilities management, equipment, and supplies.
• Financial Management: Managing budgets, reviewing expenses, and ensuring financial compliance.
• Information Flow: Organizing the flow of information within the company, including communication and reporting.
• Strategic Planning: Participating in strategic planning related to administrative operations and supporting management's goals.
• Performance Evaluation: Evaluating the performance of administrative staff and providing feedback.

Skills and Qualifications:

• Leadership and Management: Proven experience in leading and managing teams.
• Organizational Skills: Strong organizational and time management abilities.
• Communication Skills: Excellent written and verbal communication skills.
• Analytical Skills: Ability to analyze problems and develop solutions.
• Problem-solving Skills: Strong problem-solving and decision-making skills.
• Computer Literacy: Proficient in using Microsoft Office and other relevant software.
• Understanding of Administrative Procedures: Knowledge of office management procedures, departmental policies, and legal requirements.
• Familiarity with Financial and Facilities Management: Understanding of financial and facilities management principles.
• Education: Bachelor's degree in business administration or a related field is often preferred.

In essence, an Administration Manager is a key player in ensuring the smooth and efficient functioning of a company's administrative operations. They are responsible for managing staff, processes, and resources to support the overall goals of the organization.

• Prepare detailed cost estimates and feasibility studies for new projects
• Develop and maintain project budgets and cost plans
• Prepare bills of quantities and assist with tendering processes
• Review and evaluate contractor submissions and quotations
• Monitor and control project expenditures and identify cost-saving opportunities
• Conduct valuation of work done and approve progress payments
• Maintain accurate records of project costs and update management reports
• Advise on contractual and procurement matters
• Assist with final accounts and financial close-out of projects
• Collaborate with project teams, clients, and contractors to ensure smooth project execution

Requirements:

• The QS shall possess a relevant Degree / Diploma from a recognised establishment and preferably be a registered member with the Singapore institute of Surveyors and Valuers. The QS shall also have at least 3 continuous years of relevant working experience.
• Prepare cost estimation (including verifying subcontractors’, vendors’, specialists’ submissions), endorse and ensure timely submission to the Employer Representatives for approval
• Prepare financial projection and carry out budgetary and expenditure control of Contractor’s works;
• Prepare Contractor’s monthly payment claims and final account for the Contract and ensure timely and complete submissions to the Employer Representatives for payment, including all supporting documents and evidence
• Evaluate and carry out site measurements where necessary, with claims for Work Orders
• Compile all payment claims, interim certificates, Work Orders and invoices and ensure timely submission to the Employer Representatives for payment;
• Review and prepare specifications, evaluate, and recommend tender submissions and carry out contract documentation where required by the Superintending Officer or Employer Representatives;
• Evaluate and verify that “star rate items” before the start of works, are reasonable and in accordance with fair market prices for the Superintending Officer or Employer Representative acceptance; and
• Collate all-star rates and quotation rates, analyse, and review them to feed forward for future procurement.

Roles & Responsibilities

JOB DESCRIPTION

1) Ensure good customer experience, satisfaction and customer loyalty.

2) Ensure the smooth running of the shop operations in line with the company’s business objectives.

3) Oversee and hands-on daily operation

4) Train team to upsell receipt per head, retail products (take away), recruit Loyalty Membership and provide good customer service.

5) Calculate future needs in kitchenware and equipment and place orders, as needed

6) Prepare shift schedules

7) Supervise kitchen and wait staff and provide assistance, as needed

8) Monitor compliance with safety and hygiene regulations

9) Gather guests’ feedback and recommend improvements to our menus

Requirements :

1) Have F&B working experience.

2) Able to improve sales from soical media posting and marketing.

3) Friendly personality and hospitable to all guests.

4) Need to be hands-on to daily operations, so as to understand better on SOPs to improvise the work flow.

5) Positive attitude with a strong sense of communication with customer.

Job Description & Requirements

• Oversee daily accounting functions, including accounts payable/receivable, bank reconciliations, bookkeeping, and financial reporting.
• Prepare and maintain Management Accounts and Financial Statements, ensuring compliance with statutory requirements.
• Handle office administration duties, such as procurement, vendor management, office supplies, and general support for a small team.
• Assist in tax filing and liaise with tax service providers to ensure compliance with Singapore and overseas tax regulations.
• Support investment-related activities, including maintaining records for public equities and real estate transactions.
• Coordinate trade executions with private and retail bankers and assist in monitoring investment performance.
• Prepare reports and presentations on financial data, investments, and operational matters.
• Provide support for ad-hoc projects and take on additional responsibilities as needed in a dynamic family office environment.

Requirements:

• Degree in Accounting, Finance, Business Administration, or a related field.
• 4 years of relevant experience in accounting, office administration, or investment operations.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) for financial reporting and analysis.
• Highly adaptable, proactive, and able to multitask in a small team where job scope may evolve.
• Strong organizational and problem-solving skills, with attention to detail.
• Excellent communication skills and ability to liaise with external stakeholders (e.g., banks, tax providers, vendors).
• Able to work long shift / work on Weekends or Public Holidays if required.

About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally